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Bewertungen von Seven Hotel

4 out of 5
Seven Hotel
5-7 Clifton Terrace, Southend-on-Sea, England

Bewertungen

8,4

Sehr gut

416 von insgesamt 801 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
226 von insgesamt 801 Gästebewertungen haben eine Bewertung von 8 - Gut" "
87 von insgesamt 801 Gästebewertungen haben eine Bewertung von 6 - Okay" "
41 von insgesamt 801 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
31 von insgesamt 801 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,8/10

Personal & Service

8,4/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Farzane

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2019

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Unterkunft war zentral und trotzdem ruhig gelegen. Ärgerlich war, dass so ein verhältnismäßig sehr gutes Hotel kein deutsches Fernsehen anbieten könnte. Der vorhandene Föhn könnte im Bad nicht angeschlossen werden und im Schlafraum reichte das kurze Kabel nicht bis zum Spiegelschrank. Also Föhnen ohne etwas zu sehen!
Aufenthalt von 7 Nächten im September 2019

10/10 – Hervorragend

Petr Fifka

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
One of the best choices in Southend-on-see
Aufenthalt von 2 Nächten im Juni 2019
Antwort von Kind regards,Liviu am 8. Juli 2019
Thank you for your stay! We are looking forward to see you again.

4/10 – Schlecht

Danielle

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Received scam emails where someone had taken our details from the hotel and asked for card details, then kept receiving follow up emails but could not tell if these were also scams. One of the lifts were broken so it was a slow wait at times. On check in the first thing we noticed was the dirty cushion displayed in the middle of the bed with the fabric being all marked and pulled. There was also a stain on the duvet covers. The ‘sea view’ room was wildly different to the photograph advertised for that room type on Expedia, we had a view of cars parked outside, the roof below and the crumbling buildings that surrounded the hotel. There were only hand towels in the bathroom so we had to call to request towels that we could use for the shower. The inside of the bathroom door was filthy and clearly hadn’t been cleaned, it had lots of drip marks running down it. The room was so noisy, we could hear the lifts, showers and toilets in other rooms as well as noise from outside. None of this is was we would expect from the ‘luxury boutique’ hotel and photos advertised and would not book to stay again. Our room would have been cleaner if we were to stay at a budget chain hotel. I did send this complaint to the hotel along with photographs and they have ignored my email so I can only assume that they don’t care about their customers experience.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

jim

Gut: Sauberkeit und Ausstattung
Friendly helpful and professional
Aufenthalt von 3 Nächten im April 2024

8/10 – Gut

Peter, London

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was excellent, Just Mattress very lumpy and uncomfortable
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Keira

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Matthew

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel, great view, good facilities
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Hannah

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Julie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Paul

Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Ausstattung
I've used the hotel several times for work in the past year and my company use this for staff staying in Southend. When you check in they ask for a swipe of a credit card. 6 weeks after my stay I was checking my credit card statement and noticed a £50 charge from Seven. I called them to query this I was told a coffee tray was missing after my stay and they charged me £50 and accused me of stealing it. How dare they, I never even touched the thing. I received no communication regarding the charge and now taking the matter further. Never stay at this hotel unless you want to be accused of being a thief.
Antwort von Seven Hotel Management am 16. März 2024
Hi Paul, As per our emails to you earlier today, we sincerely apologised and explained that this was a misunderstanding and a training issue with a new staff member. We have refunded your 50 and are deeply disappointed that you still felt it necessary to post this review.

4/10 – Schlecht

Dadirai

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Window blind was broken, toilet had poo stain in it,carpet had crumbs, toilet constantly running. Tv no APPS, BED was small for double bed. We paid £115 and no breakfast. Staff were very polite
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

David

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Small changes to make and it would be awesome
Positives: Great staff and service. Negatives: Luxury room 404 was missing a sink plug cover, a star feature was broken off the bathroom mirror and there was no soap dish in the bathroom. Little things but they need sorting to warrant a 5 star review, especially when spending over £200 for a room. Also - the pillows are far too soft and give you a stiff neck. Still got mine and my wife’s back and neck hurts also. Will be back potentially.
Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

Jimmy

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Disappointed and disgusted
We booked this hotel and paid £100 to stay the night, when we got there we showed them the confirmation of the booking and that we had paid it, then they said that it hadn’t come up on there system so we would have to pay for it again!! I’m absolutely disgusted in this as £100 has been taken out of mine and my partners bank and we were unable to stay there!! I do not recommend for anyone and will not be using this app again unless I get my refund I have put a further complaint in as this is classed as fraud!!!
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Suzanna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our room over looked the outside air conditioning system and was very nosy.we had to change rooms. The staff were very helpful.
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Danny

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Brilliant place to stay
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Paula

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing food hotel so clean
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Inderpal

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel, clean/spacy rooms, great service. Great location too.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Nichola

Aufenthalt von 2 Nächten im Januar 2024

8/10 – Gut

Gary

Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Deborah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A very relaxing atmosphere. Staff were exceptionally friendly and helpful, nothing was too much trouble. Service was first class. Arrived and started to park in public car park. Staff came to tell us were the hotel car park was located. We had drinks in the bar and asked about dinner. Order taken, and after a while went to find out when dinner would be served and was told we could arrive at anytime when it suited us. Total relaxation. Dinner was delicious, would certainly go back to for the hotel and restaurant. Rooms were well appointed and beds comfortable, slept well.
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Holly

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Warm welcoming fantasic rooms excellent service totally recommend
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Christina

Aufenthalt von 2 Nächten im Dezember 2023

8/10 – Gut

Sue

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Returning happy guests
Loved everything about our stay. The new shower room is lovely but slightly awkward to reach shower controls and hold shower at the sand time. Restaurant was fab
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Bobby

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
It was good, I tried phoning 3 times during the day and no answer as wanted to decorate the room for my girlfriends birthday, I went and asked and he said they will do it, waited extra hours to go in but they still didn’t do it
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Michael

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Warren

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Ok for a night
Unfortunately the room we had was in beside or below water pipes, cistern or water heater. Nice view shame about the noise. An average small town hotel, though their small rooms are nicely decorated.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

T

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very Comfortable hotel
I have stayed in this hotel a few times now, I originally stayed in their basic rooms which are quite small, but OK if you are just there for one night. I booked a sea view room which was much larger and more comfortable room. I would advise anyone to book a sea view room.
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Iain

Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Yvonne

Mit dem Partner gereist
Very nice hotel. Very nicely upgraded.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Warren

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Rosemarie

Mit dem Partner gereist
Very pleasant stay. The room was large and clean.
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

SWEE HOONG

Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Veronica

Aufenthalt von 1 Nacht im Oktober 2023

6/10 – Okay

Bonnie

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Bitterly disappointed at dreadful service
The hotel was immaculate and the room was attractive and comfortable. The restaurant, Aurum, ruined our stay. We waited 30 minutes to even order drinks and had to chase up the order when it didn’t arrive. Drinks and starters arrived in dribs and drabs. I am vegan and one of the two vegan starter options was unavailable. I had mushroom risotto for my main which was underwhelming and I’ve made myself better risotto at home (I’m not a chef!). Similarly at breakfast time, we sat for 25 minutes before my husband placed our breakfast orders directly with the kitchen. Eventually a waiter took our drink orders. My husband’s drink arrived 15 minutes later and mine 25 minutes later (I’d only ordered a cup of tea!). Eventually our breakfasts arrived missing mushrooms (quite a main part of an English breakfast and listed on the menu). No one asked how our meal was so we didn’t get the opportunity to mention this until a waiter desperately tried to clear the table when my husband popped to the toilet. The waiter asked if we wanted the mushrooms but by that point we’d almost finished our breakfasts. The toast was I buttered and no butter provided and again, no opportunity to request this as there was only one waiter serving the restaurant and he was out of the room most of the time. The couple on the table next to us were discussing leaving to eat elsewhere as they were also left waiting as if they were invisible. Service charge is included in all bills.
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Jane

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023

6/10 – Okay

Jacques

Geschäftlich gereist
Bad timing which could have been avoided
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Arianna

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Lynette

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful Hotel
What a little gem this was! Hotel was immaculate staff were very friendly and helpful, we had breakfast which also was very very good. Our room was also lovely overlooking the sea spotlessly clean we will definitely be returning.
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

stuart

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a great stay!
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Julie

Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Warren

Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Diane

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Elspeth

Gut: Sauberkeit und Personal & Service
Good place to stay for Southend venues
Nice hotel. Well situated. Some decor tired if you look closely. And service charge when buying a drink from the bar!
Aufenthalt von 1 Nacht im Oktober 2023

4/10 – Schlecht

Hana

Mit der Familie gereist
Gut: Ausstattung
I found a room very small in comparison to the photos online. The bed was very uncomfortable to
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Hyunmin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023

8/10 – Gut

Sri

Aufenthalt von 1 Nacht im Oktober 2023