Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
448 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
448
311 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
311
146 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
146
69 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
69
41 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
41
8,2/10
Sauberkeit
8,4/10
Personal & Service
7,8/10
Ausstattung
8,0/10
Zustand der Unterkunft
7,8/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Marcel
Mit der Familie gereist
28. Okt. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr freundlich guter Service
Top Service, freundlich an der Rezeption, Bar, Restaurant. Wir hatten Frühstück im Hafen. Unbedingt uber buchen für taxi.
Marcel
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Morita am 29. Okt. 2023
Dear Marcel, I am delighted to see such high ratings; I will ensure this feedback is shared with everyone who was on duty during your stay.We look forward to the pleasure of welcoming you back in the future.Kind Regards Morita VenzenDuty Manager
10/10 – Hervorragend
Frank
6. Jan. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ich fand es einen tollen Aufenthalt. Die Zimmer sind angenehm groß, auch das Badezimmer ist groß. Das Frühstücksbuffet ließ keine Wünsche offen. Als Parkplatz habe ich den Car Park in der Kings Park Road benutzt. Die Preise sind überall die gleichen. Das ist aber auf jeden Fall der dichteste Parkplatz zum Hotel. Ich würde auf jeden Fall wieder kommen.
Frank
Aufenthalt von 1 Nacht im Januar 2023
Antwort von libin joseph am 7. Jan. 2023
Lieber Frank,vielen Dank für Ihre ehrliche Bewertung Ihres letzten Aufenthalts in unserem Hotel. Ihr Feedback ist für uns äußerst wertvoll, da wir bestrebt sind, uns mit jedem Aufenthalt zu verbessern.Ich freue mich auf Ihre Rückkehr und eine weitere Gelegenheit, ein unvergessliches Urlaubserlebnis für Sie und Ihre Familie zu schaffen.Wir versichern Ihnen jederzeit unsere beste Aufmerksamkeit und unseren Service.Herzliche Grüße,Libin JosefDiensthabender Manager
8/10 – Gut
MARINA, Stein am Rhein
18. Juni 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
freundliches Personal. Frühstück reichhaltig. Zimmer etwas geringhörig
MARINA
Aufenthalt von 1 Nacht im Juni 2022
Antwort von douglas am 20. Juni 2022
We really appreciate the time you have taken to give us feedback regarding your recent stay at Jury’s Inn Southampton.
All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.
We look forward to the pleasure of welcoming you back in the future.
With Kind Regards
Douglas Lapsley
Duty Manager
10/10 – Hervorragend
Matthias
Geschäftlich gereist
23. Okt. 2021
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schönes und modernes Hotel, sehr gutes Frühstück und zentral gelegen.
Matthias
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von Matt am 7. Nov. 2021
Dear Matthias,
Thank you for taking the time to provide such a positive feedback for your recent stay with us.
It is greatly appreciated and we look forward to welcoming you back very soon.
Kind regards,
Matt
Duty Manager
Jurys Inn Southampton
10/10 – Hervorragend
Ramkumar
Mit der Familie und kleinen Kindern gereist
27. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We recently stayed in this hotel and found it to be an excellent choice for both convenience and comfort. The location is superb, situated near a beautiful park perfect for morning walks or evening strolls. Additionally, the high street is within easy walking distance, offering a variety of shops, restaurants, and cafes, which added to the overall enjoyment of the stay.
The room was clean and comfortable.
The service was excellent.
Only downside was non availability of private parking space.
Would definitely stay here again for the comfort, location and service!
Ramkumar
Aufenthalt von 1 Nacht im Mai 2024
10/10 – Hervorragend
Zuania
Mit der Familie gereist
27. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great pre cruise hotel.
Zuania
Aufenthalt von 1 Nacht im Mai 2024
10/10 – Hervorragend
Eileen
24. Mai 2024
Everything is excellent and the interior design is excellent.
Eileen
Aufenthalt von 1 Nacht im Mai 2024
8/10 – Gut
Mary
Mit einer Gruppe gereist
24. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cute and clean. Everything you need for an overnight stay in Southampton.
Mary
Aufenthalt von 1 Nacht im Mai 2024
10/10 – Hervorragend
Debra
Mit einer Gruppe gereist
23. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Enjoyable stay at the very nice hotel.
Debra
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Morita am 23. Mai 2024
Dear Debra, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind Regards Morita VenzenDuty Manager.
8/10 – Gut
Lesley
23. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good choice for night before a cruise. Road construction around the hotel made walking into town a bit challenging. Great staff
Lesley
Aufenthalt von 1 Nacht im Mai 2024
8/10 – Gut
Betty
Mit dem Partner gereist
21. Mai 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
We were there for just one night, prior to a cruise. Getting a taxi the next morning was an issue, as there were 4 cruise ships in port. We were travelling with 4 others, so got 1 taxi for 2 and big luggage, and the rest of us walked to the terminal, a 45 minute walk. Weirdly, the hotel is in the middle of a traffic circle, easily crossed to a beautiful park, close to high street
Betty
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sam am 22. Mai 2024
Dear Betty,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
4/10 – Schlecht
Federica
Mit der Familie und kleinen Kindern gereist
21. Mai 2024
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Stayed at the hotel for 2 nights however we left quite disappointed. Our room was on the 4th floor and Im not sure how many times we had to go back on reception to take new room keys as they just stopped to work at anytime! The room was really dirty! Dirty towels, dust everywhere, hair in the bathroom on the floor and in the bathtub. We stayed at the one in London and it was amazing, nothing to do with this one. When I mentioned it at receptionist he apologised and said he would pass the complaint to HK department. He also asked if we wanted to change room but with 2 little kids we had lots of stuff so we refused! We won’t be staying again sorry! Hygiene it’s a must in 2024!
Federica
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Morita am 23. Mai 2024
Dear Federica, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can look at and improve the service and standards that we offer.Please accept my sincere apologies for the shortcomings in our service levels during your stay. I understand that we cannot change the experience that you have already had, but I really do hope we will get the opportunity to welcome you back in the future and improve on the impression that you have been left withWe hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.Kind Regards Morita VenzenDuty Manager .
10/10 – Hervorragend
Joanne
21. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Joanne
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sam am 22. Mai 2024
Dear Joanne,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
8/10 – Gut
coral
Mit einer Gruppe gereist
20. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very friendly staff. Didn't like that you couldn't pay cash for anything. The breakfast when converted into Canadian dollars was very expensive almost $40.00. I would stay there again and have breakfast somewhere else.
coral
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Morita am 23. Mai 2024
Dear Coral, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind Regards Morita VenzenDuty Manager
10/10 – Hervorragend
Janet
Mit einer Gruppe gereist, Mit der Familie gereist
19. Mai 2024
Gut: Zustand der Unterkunft
Fantastic experience! Very friendly and helpful staff. Will definitely stay again. Highly recommend.
Janet
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Morita am 20. Mai 2024
Dear Janet , Thank you for your kind words . We're delighted you enjoyed our service and hope to host you again soon . Kind Regards Morita VenzenDuty Manager
6/10 – Okay
Emmanuel
19. Mai 2024
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The property is old and outdated, no complementary water and asked extra charge for checking in a little bit early for extra 25 pounds !
The room was ready and they knew we came from a 9 hour flight,and needed rest !
In the US hotels,if the room is ready , they don’t charge extra for checking in a little bit early and always have complementary water upon arrival at least !
Emmanuel
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Morita am 20. Mai 2024
Dear Emmanuel , We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager
10/10 – Hervorragend
Rudy
Mit dem Partner gereist
19. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was fine
Rudy
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Morita am 20. Mai 2024
Dear RudyWe really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager
10/10 – Hervorragend
Rebecca
Mit einer Gruppe gereist
18. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good hotel good location close to train station and football ground
Rebecca
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Morita am 20. Mai 2024
Dear Rebecca, We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita Venzen Duty Manager .
8/10 – Gut
Richard
18. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good overall experience and I managed to book before the prices went up due to Play-Off related high demand!
Richard
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Morita am 20. Mai 2024
Dear Richard , We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager
8/10 – Gut
Yulin
17. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good, but no free parking, and property inside it is just soso
Yulin
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Morita am 20. Mai 2024
Dear Yulin, Thank you for your kind words! We delighted you enjoyed our service and hope to host you again soon . Kind Regards Morita VenzenDuty Manager
8/10 – Gut
Ian
17. Mai 2024
A
Ian
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sam am 17. Mai 2024
Dear Ian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
8/10 – Gut
Lynn
Mit dem Partner gereist
16. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location.
Lynn
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sam am 16. Mai 2024
Dear Lynn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty manager
8/10 – Gut
Anthony
15. Mai 2024
Gut: Zustand der Unterkunft
Anthony
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sam am 16. Mai 2024
Dear Anthony,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
10/10 – Hervorragend
Robert
Mit der Familie gereist
14. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, friendly staff.
Robert
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Morita am 16. Mai 2024
Dear Robert, Thank you for your wonderful review ! We are thrilled to hear that you had enjoyed your stay with us . Our team works hard to ensure every guest has a memorable experience , and it's rewarding to know we succeeded in making your stay comfortable and enjoyable . Kind Regards Morita VenzenDuty Manager
10/10 – Hervorragend
Margot
Mit einer Gruppe gereist, Mit der Familie gereist
14. Mai 2024
Gut: Ausstattung
Very convenient location to bus and cruise terminal.
Margot
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Morita am 16. Mai 2024
Dear Margot , Thank you for your detailed and positive feedback! We are delighted to read about your pleasant experience and are glad that our team could make you fell right at home . Kind Regards Morita VenzenDuty Manager .
6/10 – Okay
Candice
Mit der Familie und kleinen Kindern gereist
13. Mai 2024
Decent hotel for a 2 night stay. Quite busy with lots of tour groups coming by which can make it tricky to get service. However, staff are very friendly.
Candice
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sam am 16. Mai 2024
Dear Candice,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager
8/10 – Gut
Carmen
Mit der Familie gereist
12. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Large room. Good breakfast. Across from a park and easy access to restaurants and shopping. The staff was very nice and accommodating. The rooms could use a face lift, but overall clean., spacious and comfortable. We woulf come cack to this location..
Carmen
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sam am 16. Mai 2024
Dear Carmen,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager
10/10 – Hervorragend
Terry
Mit dem Partner gereist
12. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were very friendly and helpful. I could not fault the staff. The bathrooms however need some work as we had a couple of rooms and on both occasions something was not right in them.
Terry
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam am 16. Mai 2024
Hi Terry,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager
6/10 – Okay
Alexia
12. Mai 2024
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
overall a good hotel to stay at, but bathroom once arrived was not cleanly. There were stains all over the bathroom door, and the couch was ripped like a cat had attacked it.
Alexia
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sam am 16. Mai 2024
Dear Alexia,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty manager
2/10 – Ungenügend
DAVID
12. Mai 2024
Verbesserungswürdig: Zustand der Unterkunft
DAVID
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sam am 16. Mai 2024
Dear David,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Samuel ViegasDuty Manager
4/10 – Schlecht
Francis
Mit der Familie gereist
12. Mai 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Poor staffing for both dinner and breakfast
Francis
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Morita am 16. Mai 2024
Dear Francis, Thank you for taking the time to share your feedback. I am very concerned to learn of your experience and would like to sincerely apologise for the inconvenience this may have caused.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attentionKind Regards Morita VenzenDuty Manager.
10/10 – Hervorragend
Gwendolyn
Mit einer Gruppe gereist
11. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I stayed at Leonardo Hotel after a cruise. The hotel was centrally located with numerous restaurants to choose. I ate at Khan’s Restaurant which is 2 blocks away which had delicious food with low prices. The hotel cost is very reasonable. They held my luggage while I did an excursion via a local taxi to Stonehenge and Salisbury which was also reasonably priced. My hotel room was very comfortable and clean. No complaints. I highly recommend Leonardo Hotel in Southampton.
Gwendolyn
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Morita am 16. Mai 2024
Dear Gwendolyn, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager
10/10 – Hervorragend
Bishop Duane
Mit dem Partner gereist
11. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel staff was incredibly and made our stay very enjoyable
Bishop Duane
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Morita am 16. Mai 2024
Dear Bishop , We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager .
10/10 – Hervorragend
Jim
10. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Jim
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Morita am 16. Mai 2024
Dear Jim ,----Dear Thank you for taking the time to write your review following your recent stay here at the Jury’s Inn Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind Regards Morita VenzenDuty Manager.
10/10 – Hervorragend
Saud
9. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Saud
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sam am 16. Mai 2024
Dear Saud,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
10/10 – Hervorragend
Waseem
7. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
All good
Waseem
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Morita am 9. Mai 2024
Dear Waseem, We're glad you chose to stay with us and that you had a memorable experience! Thank you for being such fantastic guests . We can't wait to have you back for another wonderful stay in the future . Kind Regards Morita VenzenDuty Manager
10/10 – Hervorragend
Lester
Mit dem Partner gereist
7. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice, apart from car parking, making it really inconvenient, which had me received a parking panelty the following morning.
Lester
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Morita am 9. Mai 2024
Dear Lester , Thank you for taking the time to write your review following your recent stay here at Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager .
6/10 – Okay
Drew
Mit der Familie gereist
6. Mai 2024
Gut: Sauberkeit und Personal & Service
Had lots of noise from room next to us at 1.00-2.30am.
Could also hear noise outside from even with the window closed.
Drew
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Morita am 9. Mai 2024
Dear Drew, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can look at and improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.Kind Regards Morita VenzenDuty Manager .
10/10 – Hervorragend
William
3. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great friendly staff and clean spacious room.
William
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Morita am 3. Mai 2024
Dear Williams We thrilled to hear that you had a wonderful experience during your recent stay .
4/10 – Schlecht
Deborah
Mit der Familie gereist
1. Mai 2024
We encountered several problems: deadbolt not working, toilet not flushing well, only very hot water from sink, TV volume difficult to adjust, staff entered room even though do not disturb was on door. Sam, night manager, did attempt to help by providing several amenities, but that does excuse the poor conditions in the room.
Deborah
Aufenthalt von 1 Nacht im April 2024
Antwort von Morita am 3. Mai 2024
Dear Deborah , We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager .
8/10 – Gut
Rob
29. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rob
Aufenthalt von 2 Nächten im April 2024
Antwort von Sam am 2. Mai 2024
Dear Rob,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
10/10 – Hervorragend
Robert
Mit der Familie gereist
26. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff, short walk to city center accroos large park.
Robert
Aufenthalt von 1 Nacht im April 2024
Antwort von Morita am 27. Apr. 2024
Dear Robert, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager .
6/10 – Okay
Natalie
Mit dem Partner gereist
25. Apr. 2024
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Despite getting an upgrade to an executive room on the 9th floor, the carpet was stained, chipped bathroom tiles and no tissues in the bathroom either. Constant loud banging of doors all night.
Menu choices limited and expensive- £17 for a burger! However staff were friendly and polite
Natalie
Aufenthalt von 1 Nacht im April 2024
Antwort von Morita am 27. Apr. 2024
Dear Natalie , Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to the Leonardo Southampton. All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager
6/10 – Okay
Joanne
Geschäftlich gereist
24. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was fine. The room was feezing, thermostat couldn't be adjusted and the shower little more than a tepid dribble that you had to stand very close to the wall to get slightly wet. The shower had a shower curtain, which is horribly old fashioned. I would've liked to see a fridge and free bottled water in the room. I appreciated the hairdryer. I stayed in a 'standard' room and I guess a higher price band room would be more modern.
However, the bed was comfortable, and the bar/cafe and staff were excellent.
What really lets the place down is beyond its control; the road works that make it difficult to cross the road and navigate into the city centre. It is convenient for the centre.
Joanne
Aufenthalt von 2 Nächten im April 2024
Antwort von Morita am 27. Apr. 2024
Dear Joanne, We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager
8/10 – Gut
Tiffany
Geschäftlich gereist
24. Apr. 2024
Gut: Sauberkeit und Personal & Service
food options open until late, which is very convenient
Tiffany
Aufenthalt von 1 Nacht im April 2024
Antwort von Morita am 27. Apr. 2024
Dear Tiffany, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager .
6/10 – Okay
Fredric
23. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I actually tried to give a four star rating, but there seemed to be a glitch in the system that would only allow three stars. The reason it lost one star was a hotel policy I have never seen before. Maybe it is common in England, but I don’t like it. The policy is that they won’t give you access to your room until the official check-in time — even if your room is ready. They would prefer that you sit in the lobby and wait for hours while your clean and vacant hotel room is also waiting for you. I sure hope that policy doesn’t spread to other places.
Anyway, other than that the staff was wonderful and I really liked the location. The hotel literally sits on the border between two vastly different neighborhoods. Go out the back door, and there are only Halal takeout restaurants, mosques, and women in hijabs and veils. Go out the front door, and England and pubs await you.
Fredric
Aufenthalt von 2 Nächten im April 2024
Antwort von Sam am 2. Mai 2024
Dear Fredric,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager
10/10 – Hervorragend
Charlotte
Mit der Familie gereist
21. Apr. 2024
Nice and clean, good location
Charlotte
Aufenthalt von 1 Nacht im April 2024
Antwort von Morita am 27. Apr. 2024
Dear Charlotte ,Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager
10/10 – Hervorragend
Joycelina
21. Apr. 2024
Joycelina
Aufenthalt von 1 Nacht im April 2024
Antwort von Morita am 27. Apr. 2024
Dear Joycelina, We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager
10/10 – Hervorragend
Terry
Mit dem Partner gereist
21. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed staying at the Leonardo Hotel in Charlotte Place in Southampton. The staff were courteous and helpful. The breakfast was good and checking in and out was easy.
The hotel did go the extra mile by letting us store our luggage for a few hours before our check in time so we could go out and look around the shops and attend the local showcase cinema.
Terry
Aufenthalt von 1 Nacht im April 2024
Antwort von Morita am 27. Apr. 2024
Dear Terry , Thank you for taking the time to write your recent review.I am delighted to hear that you had an enjoyable stay with us, especially the kind comments about our fantastic new bedrooms!When you are looking to visit Southampton next, please feel free to contact me directly so I can assist with your reservation.Kind regardsMorita VenzenDuty Manager .
10/10 – Hervorragend
Maureen
Mit dem Partner gereist
20. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This Hotel is Amazing Really Lovely Hotel Lovely rooms and great space i will Definitely Recommend this Hotel and would go back to stay there.
Maureen
Aufenthalt von 2 Nächten im April 2024
Antwort von Morita am 27. Apr. 2024
Dear Maureen , Thank you so much for your kind words ! We re thrilled to hear that you had a great experience with us . Kind Regards Morita VenzenDuty Manager .