Innen-Whirlpool

Bewertungen von Grand Hotel Millennium Sofia

5 out of 5
Grand Hotel Millennium Sofia
89B, Vitosha Blvd., Sofia, Sofia

Bewertungen

9,2

Wunderbar

235 von insgesamt 306 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
40 von insgesamt 306 Gästebewertungen haben eine Bewertung von 8 - Gut" "
16 von insgesamt 306 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 von insgesamt 306 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
9 von insgesamt 306 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,6/10

Sauberkeit

8,8/10

Personal & Service

9,4/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Laender

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Anelia Ivanova Guest Relations Manager am 22. Jan. 2024
Dear Laender,Thank you for your high rating! We are honored that you choose Grand Hotel Millennium Sofia, and we are extremely grateful you have fully enjoyed your stay! Kind regards,Anelia Ivanova

10/10 – Hervorragend

Laender

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Anelia Ivanova Guest Relations Manager am 18. Jan. 2024
Dear Laender,Thank you for your review and for giving us 10 out of 10! It makes us proud and motivated. Looking forward to welcoming you soon! With best wishes,Anelia Ivanova

10/10 – Hervorragend

Lothar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im September 2023
Antwort von Anelia Ivanova Guest Relations Manager am 22. Nov. 2023
Dear Lothar,Thank you for your 5-star rating! We appreciate it and we will be happy to see you soon! Best regards,Anelia Ivanova

10/10 – Hervorragend

Daniela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good
Aufenthalt von 5 Nächten im November 2023
Antwort von Anelia Ivanova Guest Relations Manager am 21. Nov. 2023
Dear Daniela,Thank you for your kind words, for being our guest and for taking the time to share your feedback!We are really pleased that our efforts have been noticed and we would be honored to welcome you again! With best wishes,Anelia Ivanova

8/10 – Gut

Cagla, Sarstedt

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Schade dass der spa Bereich nicht inklusive ist. Sonst ist alles perfekt
Aufenthalt von 2 Nächten im November 2023
Antwort von Anelia Ivanova Guest Relations Manager am 15. Nov. 2023
Dear Cagla,Thank you for choosing Grand Hotel Millennium Sofia and sharing your feedback with us! It is a pleasure to know you enjoyed your stay and found everything to be perfect. Regarding your comment about the spa I would like to kindly note that as a business hotel, we offer the access to the spa as un additional service. Looking forward to welcoming you again! With best wishes,Anelia Ivanova

8/10 – Gut

Ulrich

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice Rolf-top-bar
Aufenthalt von 4 Nächten im September 2023
Antwort von Anelia Ivanova Guest Relations Manager am 28. Sept. 2023
Dear Ulrich,Dear Ulrich ,Thank you for your lovely feedback. We are very pleased to hear about your pleasant experience and we look forward to welcoming you again soon! Sincerely yours, Anelia Ivanova

10/10 – Hervorragend

Christoph

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Anelia Ivanova Guest Relations Manager am 5. Sept. 2023
Dear Christoph,Thank you for staying with us and for taking the time to share your kind feedback! We really appreciate it! It is wonderful if we have managed to create such a nice experience for you!Looking forward to welcoming you back!Аnelia Ivanova

10/10 – Hervorragend

Nglow

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Von Frühstück bis zum Zimmer alles wunderbar
Aufenthalt von 3 Nächten im August 2023
Antwort von Anelia Ivanova Guest Relations Manager am 30. Aug. 2023
Dear Nglow,Thank you for your excellent rating and review! We are glad that you had a wonderful stay with us! Naturally, we will be happy to be at your service again in the future and hope to see you soon!Best Regards,Anelia Ivanova

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr guter Service, hervorragender Zustand des Zimmers und Bads
Aufenthalt von 2 Nächten im Januar 2021
Antwort von Viktor Getov am 28. Jan. 2021
Dear Anonymous, Thank you for taking the time to share your feedback and experience with us. We look forward to welcoming you back!

10/10 – Hervorragend

Samir, Pembroke Pines

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel. Room was awesome
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Anelia Ivanova Guest Relations Manager am 27. Mai 2024
Dear Samir,Thank you very much for taking the time to share your experience with us! We are grateful for your wonderful and very kind feedback, and we would be absolutely delighted to welcome you back in the future. We are looking forward to providing you with another great experience with us! Kind regards,Anelia Ivanova

10/10 – Hervorragend

Samir, Pembroke Pines

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great room. Spacious and comfortable. The breakfast was awesome. Niko was so kind and courteous. I definitely recommend this hotel.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Anelia Ivanova Guest Relations Manager am 23. Mai 2024
Dear Samir,Thank you for choosing Grand Hotel Millennium Sofia and for taking the time to share your feedback and your kind recommendation! We are really pleased that we have managed to create such a wonderful experience for you! Looking forward to welcoming you soon! Kind regards,Anelia IvanovaGuest Relations Manager

4/10 – Schlecht

Kyrylo

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Starting with positive thing: Very good hotel, rooms and housekeeping. But. Very poor job done by Expedia presenting hotel in the app. It is not clear that all parking, spa water in the gym etc. will be for additional charge (not cheap). I don’t think it is even allowed the way you selling it, but it’s IMHO and on your conscience. Moreover, hotel staff makes it obvious to you, that you have to pay extra, because you booked with Expedia. Direct booking with hotel makes you “Superior Guest”, I guess. No irons available in the room!!!! You need to go other floor. Please be aware, the hotel has a casino and night club on sight, with all related stuff. Totally not satisfied with the stay and Expedia service. Damaged my experience from Bulgaria trip, because of this.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Anelia Ivanova Guest Relations Manager am 22. Mai 2024
Dear KyryloThank you for your feedback and positive comments about our hotel and housekeeping staff! We are extremely sorry to learn that you have not fully enjoyed your stay with us. On the Expedia website , below the important property information, the parking fee is clearly stated as well as the spa access fee so that everyone can see it in advance. As we are a business hotel, we offer access to the spa as an additional service. We provide an ironing service at our property. For our guests is also available a specially designed ironing room (due to fire safety measures).Hope to give us another chance to welcome you again. Kind regards,,Anelia Ivanova

10/10 – Hervorragend

Vessela

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a fantastic hotel! The property was very clean and well appointed. I look forward to staying there again.
Antwort von Anelia Ivanova Guest Relations Manager am 2. Mai 2024
Dear Vessela,Thank you for sharing your feedback! It is wonderful to know that you have such a fantastic stay with us! We also appreciate your kind comments regarding our property! We hope to have the pleasure of welcoming you back again soon! Warmest regards,Anelia Ivanova

10/10 – Hervorragend

Tony

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Total luxury!
Aufenthalt von 2 Nächten im April 2024
Antwort von Anelia Ivanova Guest Relations Manager am 30. Apr. 2024
Dear Tony,We are extremely pleased that we have created so wonderful impression! It is an honor and a pleasure for us! Thank you! Looking forward to welcoming you again at Grand Hotel Millennium Sofia! Best Regards,Anelia Ivanova

10/10 – Hervorragend

Oleg

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The best hotel in this city. Super staff, own beach. very modern and large gym.
Aufenthalt von 1 Nacht im April 2024
Antwort von Anelia Ivanova Guest Relations Manager am 10. Mai 2024
Dear Oleg,cause.Thank you for staying with us and for taking the time to share your feedback! We really appreciate it! It is wonderful if we have managed to create a nice experience for you! We are especially flattered by your words about our staff as we believe that this is the most important hospitality aspect! Looking forward to welcoming you back!Аnelia Ivanova

10/10 – Hervorragend

Sudesh

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is our favorite hotel in Sofia. The rooms are spacious and comfortable and provide the best views of the city and the mountains. And the breakfast buffet is quite good too.
Aufenthalt von 2 Nächten im April 2024
Antwort von Anelia Ivanova Guest Relations Manager am 24. Apr. 2024
Dear Mr. Sudesh,Thank you for taking the time to write your kind, review and for sharing your fantastic impressions! We are pleased and honored that we have created such a nice experience and you have enjoyed your stay! Naturally, we are impatiently looking forward for our next meeting! With best wishes,Anelia Ivanova

10/10 – Hervorragend

Romualdas

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very new and convenient place. Spacious rooms and bathrooms. Nice views from the sky bars. A bit empty area around, but close to city centre. Didn't try swimming pool as not too much info about it
Aufenthalt von 3 Nächten im März 2024
Antwort von Anelia Ivanova Guest Relations Manager am 3. Apr. 2024
Dear Romualdas ,Thank you so much for your kind and lovely words about our hotel ! We're thrilled to hear that you enjoyed your stay with us, and we are impatiently looking forward for our next meeting! Kind regards,Anelia Ivanova

8/10 – Gut

mordechai

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024
Antwort von Anelia Ivanova Guest Relations Manager am 18. Apr. 2024
Dear mordechai,Thank you for taking the time to share your kind review! We hope you will visit us again soon! Anelia Ivanova

6/10 – Okay

Ilias

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
I give 3 stars only for the location the size of the room but it's nothing special it's not a real 5 star hotel the room it's dusty and the carpet it's hairy and in one of the top shelves I find a very old dry biscuit the staff on the reception they don't explain anything.in the room we have only one bottle of water one face towel and one body towel but we are 2 people
Aufenthalt von 3 Nächten im März 2024
Antwort von Anelia Ivanova Guest Relations Manager am 27. März 2024
Dear Ilias,Thank you for your detailed feedback! We are glad you enjoyed our rooms and location. At the same time, we are truly surprised and hurt to read your comments. I can assure you that our cleanliness is at the highest level, and we have never had such guest complaint. Our teams are very well trained, and they have an excellent attitude. However, we will take your constructive feedback very seriously and I reassure you that this will not happen again. On behalf of the whole team, we hope to have the chance to welcome you again! Kind regards,Anelia Ivanova

10/10 – Hervorragend

federico, Bassano

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel molto lussuoso con un rapporto qualità prezzo imbattibile
Aufenthalt von 1 Nacht im März 2024
Antwort von Anelia Ivanova Guest Relations Manager am 22. März 2024
Dear federico,We are extremely pleased that we have created so wonderful impressions! It is an honor and a pleasure for us! Thank you! Looking forward to welcoming you again at Grand Hotel Millennium Sofia! Best Regards,Anelia Ivanova

10/10 – Hervorragend

Nikolay

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good hotel
Aufenthalt von 1 Nacht im März 2024
Antwort von Anelia Ivanova Guest Relations Manager am 13. März 2024
Dear Nikolay,Thank you for your high rating and lovely comments about our hotel! Looking forward to seeing you again soon at Grand Hotel Millennium Sofia! Anelia Ivanova

10/10 – Hervorragend

Raja Arfan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, spacious, great service.
Aufenthalt von 9 Nächten im Februar 2024
Antwort von Anelia Ivanova Guest Relations Manager am 5. März 2024
Dear Raja Arfan,Thank you for your review and for giving us 5 out of 5.It makes us proud and motivated. Looking forward to welcoming you soon! With best wishes,Anelia IvanovaGuest Relations Manager

10/10 – Hervorragend

Theodoros

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Anelia Ivanova Guest Relations Manager am 28. Feb. 2024
Dear Theodoros,Thank you for your feedback and for your high rating!Looking forward to welcoming you again!

8/10 – Gut

shoshana

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
In the reservation for the Millennium Sofia Hotel, it says that I deserve a room upgrade, so why did they charge me for an upgrade for the room? for your care
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Anelia Ivanova Guest Relations Manager am 22. Feb. 2024
Dear shoshana,Thank you for being our guest and for sharing your impressions with us! Regarding your note I would like to kindly inform you that according to your reservation conditions a free room upgrade is possible when available. We are really sorry you felt disappointed. Looking forward to welcoming you again! Kind regards,Anelia Ivanova

10/10 – Hervorragend

Rabi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The experience was great
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Anelia Ivanova Guest Relations Manager am 20. Feb. 2024
Dear Rabi,Thank you so much for your kind feedback ! We're thrilled to hear that you enjoyed your stay with us, and you had a great experience! We are impatiently looking forward for our next meeting!Kind Regards,Аnelia IvanovaGuest Relations Manager

4/10 – Schlecht

Hadar

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Anelia Ivanova Guest Relations Manager am 20. Feb. 2024
Dear Hadar,Thank you for taking the time to share your feedback! We are sorry to hear we did not quite meet your expectations, so I would love to hear more details about it on guestrelations@ghms.bg. Looking forward to hearing from you. Kind regards,Anelia Ivanova

10/10 – Hervorragend

Stefan, Rego Park

Aufenthalt von 9 Nächten im November 2023
Antwort von Anelia Ivanova Guest Relations Manager am 21. März 2024
Dear Stefan,Thank you for your feedback and for your high rating! We hope to be at your service soon! Anelia Ivanova

10/10 – Hervorragend

Martin

Gut: Zustand der Unterkunft
Five star
Very nice hotel. Rooms are 50 sqm which is very nice. Staff was very friendly and the breakfast was a highlight. Will be visiting again when in Sofia.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Anelia Ivanova Guest Relations Manager am 7. Feb. 2024
Dear Martin,Please, accept our sincere gratitude for the shared impressions and your fantastic review! We are really pleased that you give our hotel such a nice rating!It would be an honor for us to welcome you back!Best regards,Anelia Ivanova

10/10 – Hervorragend

giovanni

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good place to stay in Sofia and not so far from the center. Balanced price related to the rooms and services offer.
Antwort von Anelia Ivanova Guest Relations Manager am 30. Jan. 2024
Dear giovanni,We would like to thank you warmly for choosing Grand Hotel Millennium Sofia and for writing this lovely review! We are glad to read that you enjoyed your experience with us! We can't wait to welcome you again as our guest in the nearest future!Best regards,Аnelia Ivanova

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff , and close to everything
Antwort von Anelia Ivanova Guest Relations Manager am 25. Jan. 2024
Dear Paul,Thank you for sharing your feedback! Thank you also for sharing your great impressions with others! We are flattered by your words, especially by your comments about the staff as this is the greatest reward for our ongoing efforts! With best wishes,Аnelia Ivanova

8/10 – Gut

Paul

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Beautiful place and staff was excellent
Antwort von Anelia Ivanova Guest Relations Manager am 25. Jan. 2024
Dear Paul,Thank you for your review! We are truly honored to hear you enjoyed your stay and found our staff to be excellent! We really appreciate it! Looking forward to providing you a unique experience with us again soon!Anelia Ivanova

10/10 – Hervorragend

Borislav

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best hotel in Sofia
Excellent hotel with good positioning. The restaurants are also very good quality. Especially Spectrum. I had small misunderstanding what is included in my reservation, nevertheless was fixed.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Anelia Ivanova Guest Relations Manager am 22. Jan. 2024
Dear Borislav,We would like to thank you warmly for choosing Grand Hotel Millennium Sofia again and for writing this lovely review! We are glad to read that you enjoyed your experience with us! Naturally, we are impatiently looking forward for our next meeting! With best wishes,Anelia Ivanova

10/10 – Hervorragend

Antoaneta

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hands down the best hotel in Sofia!
Antwort von Anelia Ivanova Guest Relations Manager am 18. Jan. 2024
Dear Antoaneta,Thank you for your high rating ! We are truly impressed and honored to hear you found our hotel the best in Sofia! We really appreciate it! Looking forward to providing you a unique experience with us again soon!Anelia Ivanova

6/10 – Okay

Milena

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Anelia Ivanova Guest Relations Manager am 15. Jan. 2024
Dear Milena.Thank you for your feedback! We hope to see you again!Kind regards,Anelia Ivanova

10/10 – Hervorragend

Stefan

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Anelia Ivanova Guest Relations Manager am 1. Feb. 2024
Dear StefanThank you for being our guest and for your high rating!We are really pleased that our efforts have been noticed and we would be honored to welcome you again! Kind regards,Anelia Ivanova

10/10 – Hervorragend

Adam Ezzari

Mit der Familie gereist
Aufenthalt von 2 Nächten im Januar 2024

8/10 – Gut

Jessy

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
The property was nice, but upon check in noticed a dirty toilet and someone elses open items in the mini bar.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Anelia Ivanova Guest Relations Manager am 11. Jan. 2024
Dear Jessy,Thank you for choosing Grand Hotel Millennium Sofia and for taking the time to share your feedback with us. It is great that you find our property nice! At the same time we are sorry that you are not fully satisfied with your stay. My colleagues and I will immediately look into the mater and we will take the necessary measures. Hope to give us another chance to welcome you again! Kind regards,Anelia Ivanova

10/10 – Hervorragend

Mikael

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Anelia Ivanova Guest Relations Manager am 9. Jan. 2024
Dear Mikael,Thank you for taking the time to share your stellar review! We look forward to welcoming you back! Best regards,Anelia Ivanova

8/10 – Gut

Gert

Mit einer Gruppe gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Anelia Ivanova Guest Relations Manager am 9. Jan. 2024
Dear Gert,Thank you for your nice rating and review! We hope to see you soon! Looking forward to welcoming you again! Best regard,Anelia Ivanova

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bra på alla sätt
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Anelia Ivanova Guest Relations Manager am 9. Jan. 2024
Dear Guest,Thank you for your high rating and lovely comments about our hotel! It is great that you have fully enjoyed your stay! Looking forward to welcoming you! Kind regards,Anelia Ivanova

10/10 – Hervorragend

Wilson

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
An oasis of comfort in Sofia
The hotel is about 20 minutes walk from the heart of Sofia. It's a large hotel with multiple lift lobbies and large meeting/ event rooms everywhere. The private spa and gym accessible with a fee is world class with a range of equipment and experiences that would shame most hotel spas in northern Europe. NYE dinner at the Vienna Restaurant was very well planned..They even had a crèche for younger children with games and activities organised all evening in a room next to the restaurant. Thoughtful. The rooms were clean and comfortable. Recommended, especially the spa. Only annoyance were the temperamental lifts and electronic room doors that didn't quite work. Overall, excellent stay. Recommended.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Anelia Ivanova Guest Relations Manager am 9. Jan. 2024
Dear Wilson,Thank you on behalf of the whole team of Grand Hotel Millennium Sofia for the wonderful words with which you describe our hotel and our facilities! Please accept our sincerest thanks for the kind recommendation as well! We really appreciate it ,and would be honored to welcome you back soon for another great experience with us!With best wishes,Anelia Ivanova

10/10 – Hervorragend

Tangaleria

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Anelia Ivanova Guest Relations Manager am 5. Jan. 2024
Dear Tangaleria ,Happy New Year! Thank you for the 5-star rating! We appreciate it and hope to see you soon! With best wishes,Anelia Ivanova

10/10 – Hervorragend

Atanas

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Anelia Ivanova Guest Relations Manager am 18. Jan. 2024
Уважаеми Atanas,Благодарим Ви за чудесното ревю! Очакваме Ви отново с нетърпение! Поздрави,Анелия Иванова

2/10 – Ungenügend

alcharat

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Staffs especially reception were very impressive, not friendly, not helpful. Housekeeping forgot to replace things after cleaning
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Anelia Ivanova Guest Relations Manager am 29. Dez. 2023
Dear alcharat,Thank you for taking the time to share your review! We're sorry to hear that you had a negative experience with our reception and housekeeping staff; we'll be sure to address this issue with them. Your constructive comments are truly appreciated and taken on board. Hope to give us another chance to welcome you again! Anelia Ivanova

10/10 – Hervorragend

Matti

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Anelia Ivanova Guest Relations Manager am 18. Dez. 2023
Dear Matti,Thank you for your review and for giving us 10 out of 10 ! It makes us proud and motivated! Looking forward to welcoming you soon! With best wishes,Anelia Ivanova

8/10 – Gut

J

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Amazing hotel. Loved my stay here but staff ruined it for me. Very unaccommodating and was very uncomfortable to speak too them Room huge, spa amazing and food great.
Antwort von Anelia Ivanova Guest Relations Manager am 18. Dez. 2023
Dear J,Thank you for sharing your wonderful impressions of your recent stay with us! We are glad you find our hotel and spa to be amazing and our restaurants to be great! At the same time I am truly surprised and hurt to read your words about our staff. Our teams are very well trained, and they have an excellent attitude. However, we will take your constructive feedback very seriously and I reassure you it will not happen again. Hope to be at your service again soon! Kind regards, Anelia Ivanova

10/10 – Hervorragend

Asen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location, professional staff.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Anelia Ivanova Guest Relations Manager am 18. Dez. 2023
Dear Asen,We are delighted to have received your lovely feedback! Thank you for sharing your amazing impressions with others! We are flattered by your words about our staff as we believe that this is the most important hospitality aspect! We hope to have the pleasure of welcoming you soon! Kind regards,Anelia Ivanova

10/10 – Hervorragend

Mathieu

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Class
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Anelia Ivanova Guest Relations Manager am 18. Dez. 2023
Dear Mathieu,Thank you for your review and for giving us 5 out of 5! It makes us proud and motivated! Looking forward to welcoming you soon! With best wishes,Anelia Ivanova

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overall a good stay
I didn't know the spa was separate and had to incur a fee just to use the sauna. There was no shampoo or conditioning products in the changing room in the spa. The air conditioning was a bit hot and we had to call the engineer to lower the temperature (not very environmentally friendly) but at least our concerns were addressed quickly. Thanks
Aufenthalt von 2 Nächten im November 2023
Antwort von Anelia Ivanova Guest Relations Manager am 20. Dez. 2023
Dear Guest ,Thank you for taking the time to share your review! We're sorry to hear that you had a disappointing experience in our spa; we'll be sure to address this issue with them. Your constructive suggestions are truly appreciated and taken on board. Hope to give us another chance to welcome you again. Anelia Ivanova

4/10 – Schlecht

naor

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Anelia Ivanova Guest Relations Manager am 29. Dez. 2023
Dear naor,Thank you for taking the time to share your review! We are sorry that you are not fully satisfied with us. Hope to give us another chance! Best regards,Anelia Ivanova