Dear Valuable Guest, First, I would like to thank you for taking the time to write your review. We are delighted to read your encouraging praise words that you have enjoyed our hospitality services and facilities that shared already with all our Team Members, who proudly demonstrated the upscale quality services known for our team members. Fulfilling our guest’s expectation is our motto and main objective, promising that we will remain doing our utmost toward improvement, we are all looking forward to welcome you in the not too distant future. Thank you again for investing your time sharing your feedback. Sincerely Yours, Khaled A. Latif Cluster General Manager

Dear Valuable Guest, In receipt of your review we were disappointed with the fact that we missed the opportunity to make your recent holiday with us not up to your expectation, we would like to assure you that your stated note were thoroughly investigated and studied, placing immediate corrective actions. Fulfilling our guest’s expectation is our motto and main objective, we are pleased to read that your overall stay was satisfactory and we are looking forward to seeing and welcoming you in the very near future. Sincerely yours, Khaled A. Latif Cluster General Manager

Dear Valuable Guest, In receipt of your review we were disappointed with the fact that we missed the opportunity to make your recent holiday with us not up to your expectation, we would like to assure you that your stated note were thoroughly investigated and studied, placing immediate corrective actions. Fulfilling our guest’s expectation is our motto and main objective, we are pleased to read that your overall stay was satisfactory and we are looking forward to seeing and welcoming you in the very near future. Sincerely yours, Khaled A. Latif Cluster General Manager

Dear Valuable Guest, First, I would like to thank you for taking the time to write your review. We are delighted to read your encouraging praise words that you have enjoyed our hospitality services and facilities that shared already with all our Team Members, who proudly demonstrated the upscale quality services known for our team members. Fulfilling our guest’s expectation is our motto and main objective, promising that we will remain doing our utmost toward improvement, we are all looking forward to welcome you in the not too distant future. Thank you again for investing your time sharing your feedback. Sincerely Yours, Khaled A. Latif Cluster General Manager

Dear Valuable Guest, First, I would like to thank you for taking the time to write your review. We are delighted to read your encouraging praise words that you have enjoyed our hospitality services and facilities that shared already with all our Team Members, who proudly demonstrated the upscale quality services known for our team members. Fulfilling our guest’s expectation is our motto and main objective, promising that we will remain doing our utmost toward improvement, we are all looking forward to welcome you in the not too distant future. Thank you again for investing your time sharing your feedback. Sincerely Yours, Khaled A. Latif Cluster General Manager

Dear Valuable Guest, First, I would like to thank you for taking the time to write your review. We are delighted to read your encouraging praise words that you have enjoyed our hospitality services and facilities that shared already with all our Team Members, who proudly demonstrated the upscale quality services known for our team members. Fulfilling our guest’s expectation is our motto and main objective, promising that we will remain doing our utmost toward improvement, we are all looking forward to welcome you in the not too distant future. Thank you again for investing your time sharing your feedback. Sincerely Yours, Khaled A. Latif Cluster General Manager

Dear Valuable Guest, First, I would like to thank you for taking the time to share your views with us, however, we do apologize if we missed the opportunity to make your entire experience not up to your expectation. Rest assured that these are not our usual standard, promising that we will remain doing our utmost towards improvement. Once again thank you, and we are all looking forward to welcome you in the not too distant future. Sincerely Yours, Khaled A. Latif Cluster General Manager

Dear Valuable Guest, First, I would like to thank you for taking the time to write your review. We are delighted to read your encouraging praise words that you have enjoyed our hospitality services and facilities that shared already with all our Team Members, who proudly demonstrated the upscale quality services known for our team members. Fulfilling our guest’s expectation is our motto and main objective, promising that we will remain doing our utmost toward improvement, we are all looking forward to welcome you in the not too distant future. Thank you again for investing your time sharing your feedback. Sincerely Yours, Khaled A. Latif Cluster General Manager

Dear Valuable Guest, In receipt of your review we were disappointed with the fact that we missed the opportunity to make your recent holiday with us not up to your expectation, we would like to assure you that your stated note were thoroughly investigated and studied, placing immediate corrective actions. Fulfilling our guest’s expectation is our motto and main objective, we are pleased to read that your overall stay was satisfactory and we are looking forward to seeing and welcoming you in the very near future. Sincerely yours, Khaled A. Latif Cluster General Manager

Dear Valuable Guest, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. For your kind information, your comments are of a great importance to us, only through your comments, we aim to improve the level of services that our guests’ receive, and in today’s world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours, Khaled A. Latif Cluster General Manager

Dear Valuable Guest, In receipt of your review we were disappointed with the fact that we missed the opportunity to make your recent holiday with us not up to your expectation, we would like to assure you that your stated note were thoroughly investigated and studied, placing immediate corrective actions. Fulfilling our guest’s expectation is our motto and main objective, we are pleased to read that your overall stay was satisfactory and we are looking forward to seeing and welcoming you in the very near future. Sincerely yours, Khaled A. Latif Cluster General Manager