Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
46 von insgesamt 80 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
46
21 von insgesamt 80 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
21
5 von insgesamt 80 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
5
4 von insgesamt 80 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
4
4 von insgesamt 80 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
4
8,8/10
Sauberkeit
8,6/10
Personal & Service
8,6/10
Ausstattung
8,6/10
Zustand der Unterkunft
8,6/10
Umweltfreundlichkeit
Bewertungen
8/10 – Gut
Verifizierter Reisender
Geschäftlich gereist
15. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
convinient location
very convinient location, good hotel
Verifizierter Reisender
Aufenthalt von 2 Nächten im November 2023
Antwort von Tony Geerts am 19. Dez. 2023
Dear Valued Guest,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
2/10 – Ungenügend
Joao
Geschäftlich gereist
24. Nov. 2023
Verbesserungswürdig: Sauberkeit
Alt, dreckig, nicht zu empfehlen
Joao
Aufenthalt von 1 Nacht im November 2023
Antwort von Tony Geerts am 24. Nov. 2023
Dear Joao,Greetings from Crowne Plaza Shanghai Nanjing Road.Please accept our most sincere apologies for the unhappy experience during your stay.First of all, thank you for your review of your past stay with us, and your comments regarding areas for improvement will help us to continually better the guest experience. We’ve shared all your detailed reviews with our management team and please be assured that we are working hard in our effort to continually improve our service and your feedback is valuable for our further improvement.We look forward to welcoming you back in the near future!Sincerely,Tony GeertsGeneral Manager
4/10 – Schlecht
Michael
14. Nov. 2023
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Try to search for a better one
Needs to be refurbished urgently. Location OK. Toilet at Lobby seems a public toilet used by pedestrians from Nanjing Road. Hotel offers Not the best service. Mould in the bathroom. Toilet flush problems. Not really recommended.
Michael
Aufenthalt von 1 Nacht im November 2023
Antwort von Tony Geerts am 15. Nov. 2023
Dear Michael, Greetings from Crowne Plaza Shanghai Nanjing Road!First of all, thank you for your review of your past stay with us, your comments regarding areas for improvement will help us to continually better the guest experience. As part of our renovation, may you be interested in our brand-new Premium WorkLife Rooms next time which provide the comfort and flexibility necessary for you to be fully productive. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and ensure our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
10/10 – Hervorragend
Ming
21. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ming
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Tony Geerts am 23. Mai 2024
Dear Ming,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
mahmoud
Geschäftlich gereist
12. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best hotel
mahmoud
Aufenthalt von 1 Nacht im März 2024
Antwort von Tony Geerts am 13. Mai 2024
Dear Mahmoud,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
mihir
30. Apr. 2024
mihir
Aufenthalt von 5 Nächten im April 2024
Antwort von Tony Geerts am 22. Mai 2024
Dear Mihir,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
YungNien, San Jose
30. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
YungNien
Aufenthalt von 1 Nacht im April 2024
Antwort von Tony Geerts am 2. Mai 2024
Dear YungNien,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
Kai Keung
Mit dem Partner gereist, Mit der Familie gereist
27. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
全部都好,空調溫度稍高,未能調較
Kai Keung
Aufenthalt von 2 Nächten im April 2024
Antwort von Tony Geerts am 28. Apr. 2024
Dear Kai Keung, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. We were delighted to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager
8/10 – Gut
Fu Tsai
24. Apr. 2024
Fu Tsai
Aufenthalt von 4 Nächten im April 2024
Antwort von Tony Geerts am 15. Mai 2024
Dear Fu Tsai,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
8/10 – Gut
KYO
22. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
KYO
Aufenthalt von 3 Nächten im April 2024
Antwort von Tony Geerts am 25. Apr. 2024
Dear KYO,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
Nancy
15. Apr. 2024
Nancy
Aufenthalt von 4 Nächten im März 2024
Antwort von Tony Geerts am 7. Mai 2024
Dear Nancy,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
KUBO
27. März 2024
Gut: Zustand der Unterkunft
KUBO
Aufenthalt von 1 Nacht im März 2024
Antwort von Tony Geerts am 29. März 2024
Dear KUBO,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
Teck Voon
21. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Teck Voon
Aufenthalt von 4 Nächten im März 2024
Antwort von Tony Geerts am 24. März 2024
Dear Teck Voon,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
8/10 – Gut
Lur Eng
8. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Location is very good.
Lur Eng
Aufenthalt von 6 Nächten im März 2024
Antwort von Tony Geerts am 11. März 2024
Dear Lur Eng,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
4/10 – Schlecht
Visa
Geschäftlich gereist
15. Feb. 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Good hotel with hidden fees
Good location, nice hotel, delicious breakfast.
However, did not return deposit, and does not answer inquiries on the matter. If you book, count the deposit as extra fee on top of your booking price.
Visa
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Tony Geerts am 20. März 2024
Dear Visa,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel's location to be excellent during your stay. We take pride in our prime locations and are pleased that it contributed positively to your experience.Regarding your inquiry about the refund issue for the credit card deposit, typically, international credit card refunds may take anywhere from 3 to 5 business days to reflect in your account. While we strive to expedite this process, the exact duration may vary depending on your financial institution and its policies.We understand the importance of a smooth and timely refund process, and we appreciate your patience and understanding in this matter. Rest assured, we'll do everything in our power to ensure the refund is processed promptly.If you have any further questions or concerns, please don't hesitate to email our Guest Service Manager(gsm@cpnanxinya.com), who will be happy to assist you.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Crowne Plaza Shanghai Nanjing Road in the future.Warm regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
Wee
14. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wee
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Tony Geerts am 16. Feb. 2024
Dear Wee, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you that had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
2/10 – Ungenügend
Chi yuen
Geschäftlich gereist
12. Jan. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Dear Chi yuen,Greetings from Crowne Plaza Shanghai Nanjing Road!Please accept our most sincere apologies for the unhappy experiences that happened.First of all, thank you for your review of your past stay with us, your comments regarding areas for improvement will help us to continually better the guest experience. I have shared all your detailed reviews with our management team and please be assured that we are working hard in our effort to continually improve our service and your feedback is valuable for our further improvement.We look forward to welcoming you back in the near future!Thanks again & best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
Ben
Mit der Familie gereist
3. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ben
Aufenthalt von 12 Nächten im Dezember 2023
Antwort von Tony Geerts am 9. Jan. 2024
Dear Ben, Thank you for choosing Crowne Plaza Shanghai Nanjing Road! We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel. Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again. Best regards, Tony Geerts, General Manager
6/10 – Okay
Michael
3. Jan. 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Very average and will not recommend
Great location it that’s about it. From waiting
30 mins to check in ….. I have no idea why it took at least 10 mins per person to check in it was ridiculous.
This together with no attempt to get others to help even after we asked we Just had to wait. It was a poor start. Also they don’t allow individual air con control “all centralised in winter” so bad luck if you don’t like a sauna at night. Front desk Staff need to smile more but cleaners did a great job. Overall I will not stay here again.
Michael
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Tony Geerts am 9. Jan. 2024
Dear Michael, Thank you for your review and for staying with us. While we are glad to hear you liked our location and services, I am sorry some room facilities and services caused the stay experience to fall below your expectations. We always challenge ourselves to be better and feedback like yours will serve as a constant reminder to enhance our Service Hospitality. I have taken note of your valuable comments and our team has been alerted about how this has affected your impression and stay. Again, thanks for choosing to stay with us. Despite the setbacks mentioned in your review, we look forward to having the opportunity to restore your confidence in our hotel in the near future. Sincerely, Tony Geerts, General Manager
2/10 – Ungenügend
yew chye
3. Jan. 2024
yew chye
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Tony Geerts am 9. Jan. 2024
Dear yew chye, Greetings from Crowne Plaza Shanghai Nanjing Road. We truly appreciate the time you have taken to review your stay with us. Please allow me to apologize for any inconvenience and discomfort that you have experienced. I would like to assure you that this is not our usual standard, and your feedback will be conveyed to our management for their attention.Please rest assured that your feedback has been shared with our relevant team and they will look into these matters. Guest satisfaction is of paramount importance to us and we value your feedback. We sincerely hope that you would consider staying with us again and let us make your next stay a far more enjoyable one. Thank you so much for sharing your thoughts. We look forward to welcoming you back. Warm regards, Tony Geerts, General Manager
10/10 – Hervorragend
Jose
Geschäftlich gereist
1. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Jose
Aufenthalt von 2 Nächten im November 2023
Antwort von Tony Geerts am 5. Jan. 2024
Dear Jose,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
8/10 – Gut
Edward G
1. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great location
Great location on Nanjing Rd, room was excellent with great shower! Internet was not up to standards but overall we were happy with our stay!
Edward G
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Tony Geerts am 5. Jan. 2024
Dear Edward G,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
Verifizierter Reisender
1. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
蠻好的
Verifizierter Reisender
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Tony Geerts am 5. Jan. 2024
Dear Valued Guest,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
CHANG
Geschäftlich gereist
22. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
CHANG
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Tony Geerts am 25. Dez. 2023
Dear CHANG,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
8/10 – Gut
Ka Hung
Geschäftlich gereist
21. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The Toilet odor smell too strong
The Toilet odor smell too strong, and the air conditioner in December only warm air can't adjust cooler air.
Ka Hung
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Tony Geerts am 22. Dez. 2023
Dear Ka Hung, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. We were delighted to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
Tina
Mit der Familie gereist
19. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tina
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Tony Geerts am 22. Dez. 2023
Dear Tina,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
8/10 – Gut
Rosane
7. Dez. 2023
Localizaçao excelente, quarto e lumpeza otimos. Somente devem melhorar no menu do serviço de quarto.Deixa a desejar
Rosane
Aufenthalt von 5 Nächten im November 2023
Antwort von Tony Geerts am 11. Dez. 2023
Dear Rosane, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. We were delighted to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
CHI KI
Mit der Familie gereist
7. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Dear CHI KI, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. We were delighted to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
Bowen
4. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Subway station is only mins away, so many restaurants, street food, and shopping places right nest and/or nearby the hotel. Great location, great stay!!
Bowen
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Tony Geerts am 5. Dez. 2023
Dear Bowen,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
Carlos
Geschäftlich gereist
3. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Carlos
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Tony Geerts am 5. Dez. 2023
Dear Carlos, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories we impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
8/10 – Gut
BYUNGSUN
Geschäftlich gereist
29. Nov. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s good to walk through waitan. Good infra near hotel.
BYUNGSUN
Aufenthalt von 2 Nächten im November 2023
Antwort von Tony Geerts am 4. Dez. 2023
Dear BYUNGSUN ,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
8/10 – Gut
Christopher
26. Nov. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Christopher
Aufenthalt von 4 Nächten im November 2023
Antwort von Tony Geerts am 4. Dez. 2023
Dear Christopher,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
MARGARETH
Geschäftlich gereist
17. Nov. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Um otimo Hotel
Foi excelente em todos os aspectos. limpeza, localizacao e atendimento
MARGARETH
Aufenthalt von 10 Nächten im Oktober 2023
Antwort von Tony Geerts am 20. Nov. 2023
Dear MARGARETH, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
8/10 – Gut
Han-Peng
14. Nov. 2023
Han-Peng
Aufenthalt von 6 Nächten im November 2023
Antwort von Tony Geerts am 16. Nov. 2023
Dear Han-Peng,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
Keet Yee
3. Nov. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Commendable service
It was excellent. Other than providing the expected 5 star amenities and facilities, the service providedby the team exceeds our expectation. 3 staff we would like to commend for best service are sony 桑from the front desk who has made our 5 day stay perfect, lily xie who is a service staff at the breakfast room but she recognised our IHG previleges and remembered our preferences everyday during breakfast time and finally sending us off is ronaldo qi at the concierge.
Keet Yee
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Tony Geerts am 3. Nov. 2023
Dear Keet Yee, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
6/10 – Okay
Jean
Mit einer Gruppe gereist
2. Nov. 2023
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The property seems to be stuck in the 1960's, with old carpet and worn out wood paneling. Need serious upgrading to be called 4 stars, especially the bathroom.
Jean
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Tony Geerts am 3. Nov. 2023
Dear Jean, Thank you very much for taking the time in completing the guest survey, your candid feedback about room facilities has been recorded, may you be interested in our brand-new Premium WorkLife Rooms which provide the comfort and flexibility necessary for you to be fully productive. I have shared your comments with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony Geerts, General Manager
8/10 – Gut
Lap Oi
29. Okt. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Dear Lap Oi, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
10/10 – Hervorragend
Colin
Geschäftlich gereist
23. Okt. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A Great Two Night Stay!
I stayed for two nights. I was on a business trip but my two nights were actually vacation in between business. The hotel was in the perfect location to access everything Shanghai has to offer. It's easy to access the Line 2 subway and you are right on Nanjing Road with all the shopping you could want.
I was surprised to find out that I was given a family type of room with kids themed comforters, as I didn't recall booking such a room. But the room was still comfortable and I didn't mind the kids theme. The candy/treat plate was also a nice touch and even as an adult I enjoyed the candy.
Like many business style hotels in China, the breakfast was absolutely amazing with lots of options for western and eastern tastes. The only small downside I experienced had nothing to do with the hotel. Just be aware that if you are white, you will get a lot of attention on Nanjing road from peddlers. I was probably approached 6 or 7 times within two days about buying things. They usually mention watches or bags. They don't actually have the items with them, but expect you to go with them to some other location (I have no idea where). It became a nuisance and it's best to just say 'no' very firmly and keep walking.
I will definitely consider staying here again if I'm in the city.
Colin
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Tony Geerts am 25. Okt. 2023
Dear Colin, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our services impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony GeertsGeneral Manager
8/10 – Gut
Bing Yee
17. Okt. 2023
Gut: Personal & Service und Komfort des Zimmers
Bing Yee
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Tony Geerts am 18. Okt. 2023
Dear Bing Yee,Thank you for writing a review of Crowne Plaza Shanghai Nanjing Road.We are glad to read that you were overall satisfied with us. We strive to deliver true hospitality and to ensure that our guests feel at home! Your kind words have been shared with the team, who join me in thanking you for your comments and recommendation.We hope we will have the honor to welcome you back soon.Warm Regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
Yuan, Tempe
16. Okt. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of the best hotels in Shanghai in terms of location and short walk to everything. Very safe (safety is not an issue in China in general) and vey clean. So many great restaurants nearby.
Yuan
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Tony Geerts am 17. Okt. 2023
Dear Yuan,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
Heinrich
13. Okt. 2023
Heinrich
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Tony Geerts am 3. Nov. 2023
Dear Heinrich,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
jairo
Geschäftlich gereist
9. Okt. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice staff walkable location
jairo
Antwort von Tony Geerts am 10. Okt. 2023
Dear Jairo, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you had delighted memories that our staff impressed you. I have shared these with our team which helps us assess and continuously improve our services. We strive to deliver true hospitality and to ensure that our guests feel at home! Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony Geerts, General Manager
10/10 – Hervorragend
hussien
Geschäftlich gereist
1. Okt. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
hussien
Aufenthalt von 5 Nächten im September 2023
Antwort von Tony Geerts am 2. Okt. 2023
Dear Hussien,Thank you for choosing Crowne Plaza Shanghai Nanjing Road!We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel.Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again.Best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
Walid, sterling hts
Geschäftlich gereist
7. Sept. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed for two nights .. they had all i needed for a two day business trip .. location is a plus .. the hotel is the old majestic hotel but they renovated it .. luckily i had one of the new renovated rooms worklife style .. not bug but good size for shanghai hotels and very new and clean
Walid
Aufenthalt von 3 Nächten im August 2023
Antwort von Tony Geerts am 8. Sept. 2023
Dear Walid, Thank you for writing a review at Crowne Plaza Shanghai Nanjing Road. I was delighted to read not only you had found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street, but also you gave feedback to us about your stay experiences, I have shared these with our team which helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards, Tony Geerts, General Manager
10/10 – Hervorragend
Paul
6. Sept. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, reasonably priced and clean.
Paul
Aufenthalt von 2 Nächten im September 2023
Antwort von Tony Geerts am 7. Sept. 2023
Dear Paul, Thank you for choosing Crowne Plaza Shanghai Nanjing Road! We were pleased to read you found our location convenient and enjoyed the century-old charms of Shanghai’s storied shopping street. As you may have also discovered we are in the heart of Shanghai which features a rich history with many interesting locations, many of them within walking distance from our hotel. Thank you again for taking the time to share your experiences and we look forward to welcoming you back to our hotel again. Best regards, Tony Geerts, General Manager
8/10 – Gut
Clive
20. Juli 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The booked high floor was not available on my arrival.
Clive
Aufenthalt von 4 Nächten im Juni 2023
Antwort von Tony Geerts am 21. Juli 2023
Dear Clive,Greetings from Crowne Plaza Shanghai Nanjing Road.Thank you very much for taking the time in completing the guest survey on Expedia and appreciate your trust in choosing our hotel. Your candid feedback has been shared with the relevant team, it is extremely important to us, as it helps us assess and continuously improve our services. It is our dedication to ensure our guests feel welcomed and are taken care of by our colleagues so that they have memorable experiences. Thank you very much and we look forward to welcoming you back to the hotel again soon. Best regards,Tony GeertsGeneral Manager
6/10 – Okay
SUN HEE
Mit der Familie gereist
11. Juli 2023
Verbesserungswürdig: Sauberkeit und Personal & Service
기대한 것보다는 좋지않았슴
호텔 방 내부에서 퀴퀴한 냄새가 났고 청소 상태가 깨끗하지 못함. 호텔 직원이 친절하지 않고 룸 서비스 직원들 또한 제대로 교육을 받지못하여 어수선 했슴.
딱 한가지 좋았던 것은 호텔 조식임.
SUN HEE
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Tony Geerts am 14. Juli 2023
Dear SUN HEE,Greetings from Crowne Plaza Shanghai Nanjing Road.Please accept our most sincere apologies for the unhappy experience during your stay.First of all, thank you for your review of your past stay with us, and your comments regarding areas for improvement will help us to continually better the guest experience. We’ve shared all your detailed reviews with our management team and please be assured that we are working hard in our effort to continually improve our service and your feedback is valuable for our further improvement.We look forward to welcoming you back in the near future!Thanks again & best regards,Tony GeertsGeneral Manager
10/10 – Hervorragend
Verifizierter Reisender
4. Juli 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Tony Geerts am 5. Juli 2023
Dear Valued Guest, Thank you for writing a review of Crowne Plaza Shanghai Nanjing Road. We are glad to read that you have delighted memories and that we impressed you. We strive to deliver true hospitality and to ensure that our guests feel at home! Your kind words have been shared with the team, who join me in thanking you for your comments and recommendation. We hope we will have the honor to welcome you back soon. Warm Regards, Tony Geerts, General Manager
8/10 – Gut
Verifizierter Reisender
3. Juli 2023
Gut: Sauberkeit und Komfort des Zimmers
Everything is good if I am not losing my phone in the room. At the beginning, the hotel crew said they found the phone and would return it to me. Unless I wait for a week and they are not replying to my email and keep saying, "We're busy, and the Guest Service Manager is on leave, can't help, "
no one can help.
Verifizierter Reisender
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Tony Geerts am 5. Juli 2023
Dear Valued Guest, I appreciate your review of your recent stay with us. At Crowne Plaza Shanghai Nanjing Road we are all about giving exceptional service to our guests and are committed to comfort in every way. I am sorry our Guest Service Manager lets you wait a long time and I understand how urgent you want to get your phone back soon. Rest assured; the issue is resolved. We hope we will have the honor to welcome you back soon. Warm Regards, Tony Geerts, General Manager
4/10 – Schlecht
Man Yuk
Geschäftlich gereist
18. März 2023
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
I do not know that some hotels in China will not provide air conditioning when the temperature is not hot enough, and Crowne Plaza is one of them. But they do not really know how hot the room is, very heavy sheet that I even couldn’t use it. If they do not allow to turn on air conditioning, they should provide thin sheet. I will never choose this hotel again.
Man Yuk
Antwort von Tony Geerts am 19. März 2023
Dear Man, Thank you for staying at Crowne Plaza Shanghai Nanjing Road. We are all about giving exceptional service to our guests and are committed to comfort in every way. I was concerned to read about the issues you encountered that spoiled your stay. I know how unconfortable you must have felt towards the temperature in the room. Hearing we have fallen below that measure is something we like to address immediately. I shared this with our hotel management for review. We look forward to having the opportunity to restore your confidence in our hotel in the near future. Sincerely, Tony GeertsGeneral Manager