Suite, 1 Queen-Bett, Nichtraucher (Efficiency) | Schreibtisch, laptopgeeigneter Arbeitsplatz, Bügeleisen/Bügelbrett

Bewertungen von The Hotel Saratoga, Ascend Hotel Collection

2.5 out of 5
The Hotel Saratoga, Ascend Hotel Collection
3291 S Broadway, Saratoga Springs, NY

Bewertungen

8,2

Sehr gut

467 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
312 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
117 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
61 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
45 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,8/10

Personal & Service

8,4/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Alessandro, Markt Schwaben

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2023
Antwort von Deonna M am 4. Okt. 2023
Thank you for taking the time to respond to our survey with such positive feedback!

10/10 – Hervorragend

Jillian

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Deonna M am 25. Mai 2024
Great to hear! A perfect score is always a wonderful endorsement. It sounds like your experience was top-notch. If there's anything else you'd like to share about your stay or if you have any questions, feel free to let me know!

10/10 – Hervorragend

Chad

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautifully remodeled with excellent staff!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Deonna M am 25. Mai 2024
It sounds like you had a fantastic experience! A beautifully remodeled space combined with excellent staff can truly make a stay memorable. Whether it's a hotel, restaurant, or any hospitality venue, those factors can make all the difference. What specifically stood out to you about the remodel and the staff?

8/10 – Gut

Rosemary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Deonna M am 25. Mai 2024
A rating of 4 out of 5 still suggests a very positive experience, but perhaps with some minor areas for improvement. Is there anything specific that could have been better to earn that perfect score? Your feedback can be valuable for the establishment to continue providing excellent service.

10/10 – Hervorragend

Rick

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Joe Cilione, Leadership Team am 4. Mai 2024
Thank you so much for sharing your feedback! We look forward to hosting you again on future travels to Saratoga Springs!

10/10 – Hervorragend

Brian

Aufenthalt von 1 Nacht im April 2024
Antwort von Deonna M am 25. Mai 2024
That's wonderful to hear! A perfect score indicates that you were completely satisfied with your experience. It's always great when everything aligns perfectly during a stay. If you have any more details to share or if there's anything else you'd like to discuss, feel free to let me know!

6/10 – Okay

Natalia, Rutherford

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was pretty noisy because our room was right next to the back entrance and stairs, so we could hear people coming and going.
Aufenthalt von 2 Nächten im April 2024
Antwort von Joe Cilione, Leadership Team am 4. Mai 2024
Thank you for your comments! We appreciate your genuine feedback!

10/10 – Hervorragend

Marion Nathan

Mit dem Partner gereist
Nice and quiet!
Aufenthalt von 1 Nacht im April 2024
Antwort von Deonna M am 25. Mai 2024
Thank you for confirming! It sounds like you had a fantastic experience, rating it a perfect 5 out of 5. Your feedback is greatly appreciated!

8/10 – Gut

Jennifer

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All was great here.
Aufenthalt von 1 Nacht im April 2024
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey! We are so glad to hear you enjoyed your stay, we look forward to hosting you again soon!

10/10 – Hervorragend

deborah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Jess am 24. Apr. 2024
Deborah, Thank you for the 5 star rating of The Hotel Saratoga! Your feedback is greatly appreciated, we look forward to hosting you again soon!

10/10 – Hervorragend

Patricia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very quiet and very clean, staff welcoming.
Aufenthalt von 1 Nacht im April 2024
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated, our staff strives to create a clean welcoming environment and hope to host you again soon!

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Deonna M am 25. Mai 2024
That's fantastic to hear! A perfect 5 out of 5 rating suggests that you were completely satisfied with your experience. It sounds like you had a wonderful time at the beautifully remodeled venue with excellent staff.

10/10 – Hervorragend

Gina

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice, clean, well stocked. Very friendly, comfortable! Receptionist was lovely & helpful. She also was the cook & made me the best turkey club sandwich I ever had!
Aufenthalt von 1 Nacht im April 2024
Antwort von Deonna M am 24. Apr. 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

6/10 – Okay

Mary

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von Deonna M am 25. Mai 2024
Thank you for sharing your rating. A 3 out of 5 indicates that there may have been some room for improvement in your experience. Is there anything in particular that you think could have been better? Your feedback can provide valuable insights for the venue to enhance their services for future guests.

10/10 – Hervorragend

Roland

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean
Aufenthalt von 1 Nacht im April 2024
Antwort von Deonna am 24. Apr. 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

4/10 – Schlecht

Brian

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Newly renovated and spacious. The hot water didn't work but the host let me use a shower in another room.
Aufenthalt von 1 Nacht im April 2024
Antwort von Dawn p am 24. Apr. 2024
Thank you for taking the time to complete our survey, We are glad to hear that our host was able to find a solution that worked for you!

10/10 – Hervorragend

Lori

Gut: Sauberkeit und Ausstattung
Clean and spacious. Close to downtown, but not walkable.
Aufenthalt von 2 Nächten im März 2024
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 – Hervorragend

Carole

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The lady running the breakfast room was beyond nice. Everything was perfect with numerous items to choose from.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

8/10 – Gut

Crystal

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 – Hervorragend

Katie

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Very clean and nice hotel with friendly staff. Fitness center was alright. The free breakfast was fantastic.
Aufenthalt von 2 Nächten im März 2024
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 – Hervorragend

Kayka

Mit dem Partner gereist
Gut: Zustand der Unterkunft
What a wonderful place to stay! I will be going back
Aufenthalt von 2 Nächten im März 2024
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

4/10 – Schlecht

Pei-Yu

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
There were lots of cockroach bodies everywhere in the lobby. And the carpet looked like it had never been cleaned since the hotel was built. The room smelt like ashes. I gave two stars for kind staff but I’ll definitely not return to this place.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey. I was unable to find a reservation under the name "Pei-Yu". Please contact the hotel directly to address any concerns.

8/10 – Gut

Todd

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice room, very clean. A quiet property with convenient parking. Cleaning staff had neglected to leave soap, shampoo, etc in the bathroom. Some parts of the facility were under renovation (exercise room).
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Diane

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's a little bit pricey but it's worth!
Aufenthalt von 1 Nacht im März 2024
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 – Hervorragend

Lizette

Aufenthalt von 2 Nächten im März 2024
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

4/10 – Schlecht

Sherida

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I don’t generally post negative reviews but traveling with a family of 4, I booked this property specifically because it could accommodate us comfortably. Had booked king room with a kitchenette and a pull out couch. I called twice to confirm the room. After checking in and arriving at the room, I was informed the room type was not available. No pull out couch or kitchenette. I had to seek persistently seek out bedding, towels. There were sticky traps in the room and we had an encounter with a cockroach. On the 3rd day we requested the room to be cleaned. That only consisted of taking out bathroom trash and taking but not replenishing bath towels! In the end we were given pool towels. On the plus side, staff are friendly, apologetic but not amply staffed to support guest needs with housekeeping.
Aufenthalt von 3 Nächten im März 2024
Antwort von Deonna am 24. Apr. 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

8/10 – Gut

Yoshie

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im März 2024
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 – Hervorragend

Sandra

Very nice staff.
Aufenthalt von 1 Nacht im März 2024
Antwort von Deonna am 24. Apr. 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 – Hervorragend

Jennifer

Gut: Zustand der Unterkunft
Great stay!
Aufenthalt von 1 Nacht im März 2024
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 – Hervorragend

David

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I was working in the area and found this hotel. It was very convenient to locks restaurants and my job site. While staying there I had a family issue and had people calling but I wasn’t at the hotel. My phone was dead and since I was at the casino i lost track of time. When I got back to the hotel I was informed by Zachery that I had many phone calls and that I should check in with my family. Some of my relatives don’t speak English so Zachery took the multiple messages and made sure I was able to call them back. Good news, my niece was born healthy, 8lbs 7oz. Also great buffet breakfast!
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey! We are so happy to hear about the birth of your beautiful niece! We look forward to hosting you and your family again soon!

10/10 – Hervorragend

Crystal

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel. I would definitely stay again. Only dislike was the suites being very close to the road and the noise from passing vehicles.
Aufenthalt von 2 Nächten im März 2024
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 – Hervorragend

Tracy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Every quite and clean
Aufenthalt von 1 Nacht im März 2024
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated! We look forward to hosting you again!

2/10 – Ungenügend

Payal

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was virtual check in and just not clean
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey, your feedback is greatly appreciated!

10/10 – Hervorragend

Sean

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Best hotel I’ve stayed at for the price. Amazing staff and extremely professional and helpful. Highly recommend this hotel.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jess am 24. Apr. 2024
Thank you for your kind words! Our staff strives to create a professional and safe environment for all of our guests! We look forward to hosting you again soon!

8/10 – Gut

brandon

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey, Your feedback is greatly appreciated! We hope that when your in the area again, you'll stop in to try our amazing food at our Spa City Bistro!

10/10 – Hervorragend

Kelley

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Jess was AMAZING
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jess am 24. Apr. 2024
Kelley, You were an absolute pleasure to host! I look forward to seeing you again soon!

6/10 – Okay

Lwiindi

Gut: Sauberkeit und Personal & Service
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey!

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jess am 25. Feb. 2024
We're grateful for your valuable feedback and appreciate you taking the time to share your thoughts with us. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We strive to provide the best possible experience for our guests, and your input helps us achieve that goal. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!

8/10 – Gut

Frank, Montreal

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jess am 24. Apr. 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

2/10 – Ungenügend

Laura

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
No real human waiting 5 minutes for keys to print holding 100 dollars for dogs or damages get real
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jess am 25. Feb. 2024
We're truly sorry for any inconvenience or frustration you experienced during your check-in process. Your feedback is invaluable, and we apologize for not meeting your expectations in terms of efficiency and transparency regarding our policies. Rest assured, we take your concerns seriously, and we'll use them to improve our service moving forward. If there's anything else we can do to enhance your stay or address any remaining issues, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to restore your confidence in our hotel.

10/10 – Hervorragend

Steven, New Orleans

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Computer kiosk remote front desk staff for check-in was off-putting, but after that everything was new, modern, clean, comfortable and excellent
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jess am 25. Feb. 2024
Thank you for sharing your experience with us! We're thrilled to hear that you found our hotel to be new, modern, clean, comfortable, and excellent overall. We apologize if the computer kiosk check-in process was off-putting for you. We understand that technology may not be everyone's preferred method, and we appreciate your feedback on this aspect of your stay. Your comments will help us continually improve our services to ensure that all guests have a seamless and enjoyable experience from start to finish. We hope to welcome you back again soon for another fantastic stay!

10/10 – Hervorragend

Gaetan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Très bien, mais loin des services
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jess am 25. Feb. 2024
Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez trouvé notre hôtel très bien en termes de modernité, de propreté et de confort. Nous comprenons cependant que l'éloignement des services puisse être un inconvénient pour certains clients. Nous prenons note de votre commentaire et nous efforçons constamment d'améliorer notre offre pour offrir une expérience plus complète à nos clients. Vos commentaires sont précieux pour nous et nous aideront à nous améliorer. Nous espérons avoir le plaisir de vous accueillir à nouveau dans un avenir proche pour une expérience encore plus satisfaisante.

6/10 – Okay

Kimberley

Mit der Familie gereist
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jess am 25. Feb. 2024
We're grateful for your valuable feedback and appreciate you taking the time to share your thoughts with us. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We strive to provide the best possible experience for our guests, and your input helps us achieve that goal. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Absolutely hate checking in with a machine. I want a live person. Sometimes hard to hear the person in that thing they call what? Efficient, cost effective? Not the customer service I'm used to, and I travel quite a lot.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jess am 25. Feb. 2024
We truly appreciate your feedback and understand your preference for a more personalized check-in experience. We apologize for any inconvenience the self-service kiosk may have caused you. While we strive for efficiency and cost-effectiveness, we also recognize the importance of providing exceptional customer service. Your comments will be shared with our team as we continually evaluate and improve our check-in processes to better meet the needs and preferences of our guests. Should you choose to stay with us again, please don't hesitate to let us know how we can make your experience more enjoyable. Your satisfaction is our priority, and we value your loyalty as a frequent traveler.

8/10 – Gut

Glen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good for what it is.
Nice clean hotel for overnight.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jess am 25. Feb. 2024
Thank you for your positive feedback! We're delighted to hear that you found our hotel to be a nice and clean option for your overnight stay. Providing a comfortable and welcoming environment for our guests is our top priority, and we're glad we could meet your expectations. If your travels bring you back to the area, we'd love to welcome you for another enjoyable stay. Safe travels!

8/10 – Gut

Jessica

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jess am 25. Feb. 2024
We're grateful for your valuable feedback and appreciate you taking the time to share your thoughts with us. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We strive to provide the best possible experience for our guests, and your input helps us achieve that goal. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!

10/10 – Hervorragend

Carol

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location..free parking..attractive and roomy rooms. Close to town..5 minutes. Second time i have stayed here..would stay again.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jess am 25. Feb. 2024
We're thrilled to hear that you had such a positive experience during your stay with us! It's fantastic to know that you enjoyed our great location, free parking, attractive and spacious rooms, and proximity to town. We're honored that you chose to stay with us again and that you would consider returning in the future. Thank you for your loyalty, and we look forward to welcoming you back for another wonderful stay!

10/10 – Hervorragend

Nicholas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jess am 25. Feb. 2024
We're grateful for your valuable feedback and appreciate you taking the time to share your thoughts with us. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We strive to provide the best possible experience for our guests, and your input helps us achieve that goal. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!

10/10 – Hervorragend

Hector

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Saratoga Springs for our nephew!
We arrived a little early and the front desk woman (Jess) was and is amazing. She promptly checked us in and even advised us of all the things going on in town and made us feel sooooo welcomed. She even signed us up for the rewards program. We are going to be staying here from now on!!!!!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jess am 25. Feb. 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that Jess provided you with exceptional service and made you feel welcomed from the moment you arrived. It's fantastic to know that she went above and beyond to ensure you were informed about local activities and even signed you up for our rewards program. We're truly grateful for your loyalty and are honored to become your go-to choice for accommodation. We'll be sure to pass along your kind words to Jess, and we look forward to welcoming you back for many more enjoyable stays in the future!

8/10 – Gut

WILLIAM

Gut: Sauberkeit und Zustand der Unterkunft
New, clean, good value Just outside Saratoga springs ny
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jess am 11. Feb. 2024
Thank you for your feedback! Were delighted to hear that you enjoyed your stay. We strive to provide a comfortable stay for our guests. We hope you had a wonderful time exploring the Saratoga Springs area and that you'll choose to stay with us again in the future. Safe travels