Dear Mr JonathanThank you for your visit and for your comment, It fills us with great satisfaction to know that we managed to exceed your expectations.Come back soon

Estimada Julia, Gracias por valorar su reciente estadía con nosotros. Saludos

Vielen Dank für Ihren wertvollen Kommentar, wir sind wirklich traurig, Ihre Erwartungen nicht erfüllt zu haben und bedauern, dass Sie keine angenehme Erfahrung gemacht haben und wir haben Ihre Worte zur Kenntnis genommen, um uns Tag für Tag weiter zu verbessern, da sie uns helfen, uns zu verbessern weiterhin den besten Service und die beste Qualität unserer Produkte anbieten. Wir hoffen, dass Sie uns eine neue Gelegenheit geben können, Ihnen zu dienen. Aufrichtig,

Dear Hans Jurg, your comments are welcome, we have shared your feedback with the Housekeeping team as carpets were replaced early 2018. Thank you once again and we hope to see you back soon. Sincerely,

Dear Petra, we hope you had a good rest after arriving so late. Thank you for your comments! Regards, Ernesto C.

Estimada Teresa, Nos disculpamos si no estuvimos a la altura de sus expectativas. Esperamos que nos brinde la oportunidad de una mejor estadía en el futuro.

Muchas gracias por sus comentarios, Alejandra, cada día nos esforzamos por estar a la altura de nuestros clientes. Esperamos poder recibirla pronto nuevamente!

Estimada Anel,Muchas gracias por sus comentarios, cada día nos esforzamos por estar a la altura de nuestros clientes. Esperamos poder recibirla pronto nuevamente!

Dear Caroline,Your feedback is an invaluable tool to help us improve the experience of our guests and will guide us as we grow and adapt to meet the changing needs of our visitors. We will take your comment into account to make changes that allow us to provide you with a better experience in the future.

Dear Caroline,We apologize if we were not up to your expectations. We hope you give us the chance to a better stay in the future. As a teachable moment, we have shared your feedback with the appropriate hotel team.We hope you give us the chance to a better stay in the future.

Nos disculpamos si no estuvimos a la altura de sus expectativas, Paula, cada día nos esforzamos por estar a la altura de nuestros clientes.Esperamos poder recibirla pronto nuevamente!

Muchas gracias Cesar por su puntuación!

Dear Jessica, We apologize if we were not up to your expectations. We hope you give us the chance to a better stay in the future.Warm regards,

Dear Adonis,Thank you for your review. We apologize if we were not up to your expectations. We hope you give us the chance to a better stay in the future.

Estimada Ruth Amelia, Muchas gracias por sus comentarios, cada día nos esforzamos por estar a la altura de nuestros clientes. Esperamos poder recibirla pronto nuevamente!

Thank you for your comments, Albert!

Dear Zailin,We apologize for this situation. We hope you give us the chance to a better stay in the future.Warm regards,

Thank you, Alexander, for your review!

Gracias Oscar por su calificación!

Dear Muhammad,Thank you very much for your valuable feedback. We sincerely apologize for any inconveniences you may have had during last stay with us, we pride ourselves on our genuine warmth and excellent service and we are very sorry to hear that you did not experience that this time.We hope you will give us the opportunity to host you again!

Thank you, Hervé, for your review!

Dear Jacqueline Kery,We thank your feedback about the service, we strive every day to make your stay the greatest experience. Warm regards,

Thank you for your comments, Kenard!

Estimado David, Muchas gracias por sus comentarios. Nos disculpamos si no estuvimos a la altura de sus expectativas. Esperamos que nos brinde la oportunidad de una mejor estadía en el futuro.

Estimado Andres, Nos disculpamos si no estuvimos a la altura de sus expectativas. Esperamos que nos brinde la oportunidad de una mejor estadía en el futuro.Saludos,

Muchas gracias por su puntuación, Joel!

Thank you for rating us, Audrey!

Buenas tardes, Sr. David Espero se encuentre muy, me disculpo verdaderamente de esta situación, estamos trabajando para verificar que ha pasado y no se repita.Le agradecemos su comentario y deseando nos brinde la oportunidad de revertir esta tan situación.

Buenas tardes, Sra. Maria Esperando este muy bien, esperamos tenerla pronto nuevamente en el hotel y superar su estadía pasada. Feliz lunes!!!

Thank you for rating us, Shaquan!

Thank you for rating us, Iris!

Dear Mr Alwyn thank you for visiting us and for your comment we are very happy that you have enjoyed our delicious breakfast and your stay at the hotel, we appreciate your suggestion as this allows us to improve and provide you with a higher quality service on a future occasion

Thank you for your review, Francois!

Dear Herve, thank you for your visit and for your comment we are very happy that your stay has been favorable, we hope it will not be long before you visit us again

Estimado Sr Rosendo le agradecemos mucho su visita y sobre todo por escribirnos su comentario, lamentamos mucho que se haya marchado del hotel con una expectativa distinta a la que acostumbramos tener de nuestros huespedes, le ofrecemos nuestras mas sinceras disculpas y tomaremos en cuenta su comentarios para realizar los cambios de lugar que nos permitan ofrecerle una mejor experiencia en una proxima ocasion.

Dear Mr Luigi thank you for visiting us, we are very sorry that the breakfast was not to your liking, we will take into account your suggestions to improve and offer you a better experience on a future occasion.

Estimada Ivanna, gracias por visitarnos y por su comentario el cual nos ayudara a ver los punto que podemos mejorar y asi brindarle una mejor experiencia en el futuro.

Dear Thomas thank you for your visit and for your comment, thank you for the suggestions, this allows us to see the points to improve and thus provide you with a better experience on a future occasion

Dear Rose we thank you very much for your visit and for writing us your wonderful comment, for us it was more than a pleasure to serve you, come back soon

Dear John thank you for coming, we will take your feedback into account to make the changes of venue and thus provide you with a better experience in the future

Dear Larry we are very grateful for your visit and especially for dedicating a minute of your time to write us your comment, it is a pleasure for us to have you at home so we hope it will not take long to visit us.

Dear Glenn,We apologize if we were not up to your expectations. We hope you give us the chance to a better stay in the future.

Dear Bryan, thank you very much for your visit and your comment, it was a pleasure for us to serve you, we hope you come back soon

Dear Mr Radhames as we can see your stay was not as pleasant as it should have been and we are really sorry for that, we will take the measures of place to provide you with a better experience in the future if you give us the oportunity to chance your expectation.,

Dear Boris thank you very much for your visit and for dedicating a minute of your time to write us your comment, we are very sorry to read your comments and we really feel a great regret that you have left with that impression of the hotel, for us it is very important that the client who stays with us lives the best of experiences, We offer you our sincerest apologies and appreciate these suggestions that will allow us to improve and provide you with a better service on a future occasion

Dear Claudia we are very grateful for your visit and for leaving your comment about your experience with us, we are glad that your stay has been completely pleasant and we hope to serve you soon in the next occasion.

Thank you very much for your visit and for dedicating a minute of your time to write us your comment, it fills us with pride and pleasure to know that the time you spent between us was welcoming, we hope it will not be long before you visit us again

Dear Braudilio we are more than grateful for your visit and for writing us this warm comment, what a joy it is to know that we managed to exceed your expectations, at Quality you will always have one more house, we look forward to seeing you soon