Frühstück

Bewertungen von Hyatt Regency Sonoma Wine Country

4 out of 5
Hyatt Regency Sonoma Wine Country
170 Railroad Street, Santa Rosa, CA

Bewertungen

8,2

Sehr gut

498 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
230 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
149 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
64 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
61 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,6/10

Personal & Service

8,0/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Randy

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Ich habe mich nach einer langen Fahrt auf ein tolles Abendessen gefreut. In der Beschreibung steht es hat ein Restaurant und Zimmerservice. Jedoch ist das Restaurant geschlossen seit Corona und einen Zimmerservice gab es ebenfalls nicht wie beschrieben. Essen konnte man nur an der Baar bestellen. Enttäuschend für den Preis.
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Monica am 25. Nov. 2022
Thank you so much for letting us know. We are working to resolve moving forward. Hope your travels post your stay have gone well.

8/10 – Gut

Matthew

Mit Haustieren gereist, Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
and convenient for us. I did have a problem with the HVAC though. Our room was very cold and the temp was 64 F. Oh and I was chilly in bed and I could have used an extra blanket which I would see in some hotels.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 14. Mai 2024
Dear Matthew,It was a pleasure having you join us recently. We are delighted our convenient location suited your needs well; however, we regret that you were not fully satisfied with your stay. Our maintenance team will be sure to look into your concerns about the room temperature to ensure everything functions as it should and that any necessary adjustments or repairs are made promptly. Thank you for your review, and we hope you return soon for an even better visit.Kind Regards,Monica HubertGeneral Manager

8/10 – Gut

Peter

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Property and rooms are bit tired. Traffic noise prominent. Close to freeway. Room had a slight sewage smell. Staff friendly and helpful.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 10. Mai 2024
Dear Peter,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. However, we offer our sincere apologies if you weren't completely satisfied with our accommodations and for any disturbance you experienced in your room. Your comments have been duly noted and will be promptly addressed. We appreciate your feedback and hope you'll give us another chance to impress you in the future.Kind Regards,Monica HubertGeneral Manager

6/10 – Okay

Charalambos

Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
The property was mostly clean and the staff was pleasant, but the pool was dirty and the pool area was littered with cigarette butts on the floor from people smoking there the night before. Checking in at the reception took too long. The breakfast was an insult, a humiliating experience considering how much The Hyatt have charged and how terrible displaying little respect for their clients. The choices were limited to mostly unhealthy, greasy, salty items that you would find, and try to avoid, at a cheap motel with very limited healthy choices. Every breakfast restaurant within 2-3 short blocks from the hotel offered much better quality food, including a wider variety of many healthy choices, in a much nicer environment including much better service, longer hours for half the charges. Eating breakfast at The Hyatt Regency Sonoma Wine Country was a terrible way to start the day and very puzzling how poorly the management at the Hyatt manages their property and at what low standard they hold their hotel.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 8. Mai 2024
Thank you for taking the time to share your honest feedback. We are delighted our hospitable team left a memorable impression on you; however, we regret that you were not fully satisfied with your experience. Your constructive feedback about our breakfast service and pool area is greatly appreciated, as it's through valuable insights like yours that we can continue to improve and provide the exceptional service that our guests deserve. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Kind Regards,Monica HubertGeneral Manager

2/10 – Ungenügend

Yasmin

Mit Haustieren gereist, Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The customer service was by far the worst I have encountered. The interactions lack disclosure of information, amenities and disregard for respect as well as lack of responsibility. I’m yet to write a detailed description of the experience which I have been unable to do to heading straight to work after arriving home.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 8. Mai 2024
Dear Yasmin,Thank you for sharing your thoughts. We take pride in delivering exceptional service, so we're disappointed to read your comments. Rest assured, we'll discuss your feedback with our team internally to ensure our high standards are met. Please consider giving us a chance to change your perceptions. Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Martha

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to all wineries, walkable to restaurants and bars.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 8. Mai 2024
Dear Martha,Thank you for your review of Hyatt Regency Sonoma Wine Country. We're delighted to hear you enjoyed our prime location. It would be our sincere pleasure to welcome you back anytime!Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Hrachya, Round Rock

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great hotel
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 3. Mai 2024
Thank you for your review and for giving us a perfect rating! We're delighted you had an enjoyable visit, and we hope you return soon.Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Nathan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very enjoyable stay, conveniently loacted, excellent staff
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 3. Mai 2024
Dear Nathan,It was such a pleasure to welcome you to Hyatt Regency Sonoma Wine Country! Our team will be thrilled to know that they played a pivotal role in your experience with us, and we hope you took full advantage of our convenient location. Thank you for your perfect rating, and we hope you return soon.Kind Regards,Monica HubertGeneral Manager

8/10 – Gut

William

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
On-Site Dining Options were extremely limited--not what I would expect from a Hyatt Regency
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 3. Mai 2024
Dear William, Thank you for taking the time to provide your feedback. We do apologize to hear that our dining options did not meet your expectations. We hope that you will choose us for future stays so we may demonstrate a better dining experience. Kind Regards, Monica HubertGeneral Manager

10/10 – Hervorragend

maurice

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really enjoyed our stay. Very convenient to area attractions.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 3. Mai 2024
Dear Maurice,It brightens our day to know that you had a fantastic stay with us! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Thank you for your perfect rating, and we hope you return soon!Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Katelyn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a very clean and beauitful property and the staff was friendly and personable. We will definitely be staying again.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 3. Mai 2024
Dear Katelyn,It was a pleasure hosting you at Hyatt Regency Sonoma Wine Country! We're glad our attention to cleanliness and service impressed you, and we look forward to seeing you again soon.Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Yanwen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

4/10 – Schlecht

Zlatko, Palo Alto

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is 2 start motel.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 30. Apr. 2024
Thank you for your review. We regret to learn of your disappointment with your experience. If you have any suggestions for areas in which we can look to improve for the future, please don't hesitate to reach out to us offline.Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Mia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the streaming option. Room was the perfect size and clean.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 30. Apr. 2024
Dear Mia,It was such a pleasure to welcome you to Hyatt Regency Sonoma Wine Country! We work hard to meet expectations like yours, and we’re happy to hear our impeccable accommodations hit the mark for you. Thank you for your glowing review, and we hope you will allow us the privilege of welcoming you back again soon!Kind Regards,Monica HubertGeneral Manager

8/10 – Gut

Arash, Bothell

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Sherri

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice clean property, good service.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 25. Apr. 2024
Dear Sherri,Thank you for your positive feedback! Maintaining cleanliness and delivering excellent service are priorities for us, and your recognition is rewarding to receive. We look forward to welcoming you back for another enjoyable experience at Hyatt Regency Sonoma Wine Country!Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Stephen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Maria

Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Emilia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our stay was wonderful! We utilized the pool, jacuzzi and hotel bar. We opted in for the breakfast buffet however it was absolutely a terrible choice. The options were extremely minimal, the quiche that was provided was not good at all and there were no other egg options nor meat options. The restaurant’s menu offered a lot more so next time we will just order from that.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 15. Apr. 2024
Dear Emilia,Thank you for your recent stay at Hyatt Regency Sonoma Wine Country. We are delighted to hear that you took full advantage of the hotel's amenities. We apologize that certain aspects of your visit were not seamless. We will discuss your review with our staff. We hope that you consider staying with us again.Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Patricia Jo Zimmerman

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Housekeeping comes every 4 days on a longer stay. However, they did not come to our room. We had to call to get more towels at 10pm after we came back to our room. We needed toilet paper and kleenex, I called in the morning and they said it would be 8:30 before we could get some. They did take a destination fee off of our room for 1 day. I was under the impression it was for our whole stay. We will never book through expedia again. too many fees. As we were charged daily for this and also a parking fee.
Aufenthalt von 5 Nächten im April 2024
Antwort von General Manager am 12. Apr. 2024
Dear Patricia,Thank you for providing us with your feedback. We are sorry to hear that you were disappointed with our housekeeping services and fees. Ensuring that our guests receive timely assistance is a priority, and we deeply regret any inconvenience caused by the delays in providing essential items. Your comments are extremely valuable to us as we strive to enhance our guest experience, and we sincerely hope to have the opportunity to better serve you in the future.Kind Regards,Monica HubertGeneral Manager

6/10 – Okay

Joab

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Amanda

Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Rick

Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Ho Wook

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There were some stuff on the floor when we arrived at the room. Shower did not work well. Housekeeping was never offered for 3nights/4days even though I requested it 2 times. Probably the worst hotel I've ever stayed.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 9. Apr. 2024
Thank you for staying with us and for taking a moment to let us know about your experience. We are disappointed your visit was not as expected, and we apologize for any issues with our accommodations. Our housekeeping team will review your concerns and correct any problems. Again, thank you for your feedback, and we hope you will reconsider and give us another opportunity to impress you.Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Julie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and safe
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 9. Apr. 2024
Dear Julie,Thank you for your great review and perfect rating! The safety of our guests is of the utmost importance to us, so we're delighted this commitment was reflected in your stay. It was truly a pleasure having you here, and we hope you return soon!Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

DOROTHY, Los Angeles

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel! Stylish and modern. Will definitely stay here if I’m in the area!
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 9. Apr. 2024
Dear Dorothy,Thank you so much for choosing to stay with us at Hyatt Regency Sonoma Wine Country. Our goal is to provide every guest with a wonderful experience, and we're thrilled that was the case for you. The pleasure was all ours, and we can't wait to welcome you back.Kind Regards,Monica HubertGeneral Manager

8/10 – Gut

Marina, Torrance

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024

10/10 – Hervorragend

Maria

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent!
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 3. Apr. 2024
Dear Maria,We enjoyed hosting you at Hyatt Regency Sonoma Wine Country. Thank you for letting us know you had a tremendous stay at our great property! The pleasure was all ours, and we look forward to welcoming you back any time.Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Ty

Aufenthalt von 3 Nächten im März 2024

8/10 – Gut

Vicki

Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Armando

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

shawna

Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

Peter

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Hotel restaurant (Railroad cafe) used to have a modest, but nice breakfast menu. Buffet was gross. I wish they would go back to what they had before. If it remains the same it will definitely influence my booking decisions.
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 3. Apr. 2024
Dear Peter,Thank you for taking the time to provide your review. While we are disappointed that you did not enjoy the breakfast buffet, we sincerely appreciate your honest feedback and will share your concerns as they will guide us to make improvements for our valued guests. We would welcome the opportunity to host you again in the future to change your perceptions.Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Gisela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Interesting historic district
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 3. Apr. 2024
Dear Gisela,Thank you for your perfect rating! It was a pleasure having you as our guest at Hyatt Regency Sonoma Wine Country recently, and we appreciate you mentioning the rich history of our location. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Catherine, Saratoga Springs

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff, rooms very clean, spacious and comfortable. The location is great for walking downtown Santa Rosa!!
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 1. Apr. 2024
Dear Catherine,We're honored by your excellent review of Hyatt Regency Sonoma Wine Country! It's wonderful that you enjoyed our warm hospitality and spacious, spotless accommodations. We're also glad our location made exploring downtown Santa Rosa easy. Thank you for your kind praise, and we hope you'll return.Kind Regards,Monica HubertGeneral Manager

6/10 – Okay

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Great Location but the property is behind on maintenance and the breakfast was worse than a Hyatt Place.
Aufenthalt von 6 Nächten im März 2024
Antwort von General Manager am 28. März 2024
Dear Robert,Thank you so much for reviewing your recent stay with us at Hyatt Regency Sonoma Wine Country. We are delighted to hear that you had an enjoyable visit. The self-parking does get busy on the weekends, and we are happy that you were able to find parking adjacent to the property. We sincerely hope that you will return to stay with us again in Sonoma!Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Cecilie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My sister and I stayed for two nights. We took a 10 minute Uber into Sebastopol for an event. We had a great ex and will definitely stay again. We also enjoyed the heated pool and jacuzzi, it was perfect!
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 28. März 2024
Thank you for your compliments; we're glad you had a great stay with us. We pride ourselves on our friendly staff, amazing amenities, and clean, comfortable accommodations, and we hope to welcome you again in the future.Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Monica

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice area, we were able to walk to different places. Place was clean and staff was nice. We enjoyed our time there.
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 28. März 2024
Dear Monica,It was a pleasure to welcome you to Hyatt Regency Sonoma Wine Country. It's lovely that you enjoyed our terrific location near fine dining and shopping in downtown Santa Rosa. Our team hopes you return soon!Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Marie

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel overall. Bar was kind of awkwardly placed in the lobby with limited seating options, and maybe people drinking is not the first thing you want to see when you check in at 1 pm with kids. But other than that there's nothing even bordering on negative to say about this place; it's clean, friendly, good food, top notch.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 28. März 2024
Dear Marie,Thank you so much for choosing to stay with us at Hyatt Regency Sonoma Wine Country. Impressing every guest with our friendly service and pristine accommodations is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to enjoy some delicious meals with us. The pleasure was truly ours, and we hope to welcome you back soon.Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Kathy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
friendly staff. handled any issue we had promptly and efficiently and courteously.
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 28. März 2024
Dear Kathy,Thank you so much for choosing Hyatt Regency Sonoma Wine Country to host your recent trip. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. While we're disappointed you ran into any concerns, we're delighted to have been able to resolve them promptly. The pleasure was all ours, and we hope you'll choose to visit us again soon.Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay very much. The self-parking filled up on Saturday night and we needed to park at the adjacent restaurant which was fine.
Aufenthalt von 3 Nächten im März 2024

2/10 – Ungenügend

Meosha

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Initially did not receive room number, then was given keys to a room that was already occupied, then keys did not work for room.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 28. März 2024
Dear Meosha,Thank you for your feedback. Please accept our sincere apologies that your stay did not meet your expectations. We appreciate you choosing to stay with us and we hope you can reconsider visiting again.Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Jessica

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and quiet
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 25. März 2024
It was a pleasure having you stay with us during your recent visit. Thank you for taking the time to share feedback. Providing clean, and comfortable accommodations is a standard we strive for, and we are pleased that we were able to meet your expectations. Should your travels bring you back to the area, we hope that you will choose Hyatt Regency Sonoma Wine Country for your stay again. Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Roy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 25. März 2024
Dear Roy, Thank you for your recent stay with us at Hyatt Regency Sonoma Wine Country. We appreciate your feedback, and we hope to host you again soon.Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Deolinda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room was very clean and roomy, the staff super nice and helpful
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 25. März 2024
Dear Deolinda,We're delighted you enjoyed your stay at Hyatt Regency Sonoma Wine Country! It's great to know that our clean, spacious rooms and friendly staff helped make your visit memorable. The next time you're in the area, please come see us again.Kind Regards,Monica HubertGeneral Manager

10/10 – Hervorragend

Sherri

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great hotel with a heated pool and hot tub!
Aufenthalt von 2 Nächten im März 2024
Antwort von Joe Davis am 19. März 2024
Dear Sherri,Here at the Hyatt Regency Sonoma, we are glad to hear that you were happy with your experience here. We appreciate you sharing your feedback with us, and we look forward to hosting you again!

8/10 – Gut

Gail

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
This would be a beautiful wedding venue. Also right next to a walking path and park. We requested a room change because of our dog. Unfortunately the patio furniture was so dirty we couldn't sit on it. We asked if they could swap out our cushions but were told no and instead offered extra towels to cover the stains. No dog amenity offered. But when I complained we were offered breakfast vouchers.
Aufenthalt von 1 Nacht im März 2024
Antwort von Joe Davis am 19. März 2024
Dear Gail,Thank you for sharing your feedback with us. We are deeply disappointed to hear that your stay with us wasn't up to expectations. We have shared this with the team and will be taking action to make sure this doesn't happen again. We hope we can host you again in the future.

8/10 – Gut

Noelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed my stay at the Hyatt Regency. The location was great and the lobby and rooms were very clean and nice. However, I did notice on my bank statement, on top of the room fee, there was another hidden charge from the Hyatt, separately. I was not told about any other fee I would have to pay besides the parking fee. But after looking at some other reviews about this hotel, a lot of other people stated they were charged for hidden fees as well. So please just be mindful when booking this location.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 19. März 2024
Dear Noelle,Thank you for your feedback. We're glad our clean, convenient accommodations impressed you and that your overall stay was pleasant. However, we apologize for any confusion about our fees. In addition to parking, there is a destination fee. This information is noted online and in the booking documentation. If you're in the area again, we hope you'll come back to see us.Kind Regards,Monica HubertGeneral Manager

8/10 – Gut

Glynis

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room was spacious and comfortable. Shower needs updating.
Aufenthalt von 1 Nacht im März 2024
Antwort von Joe Davis am 14. März 2024
Dear Glynis,We are delighted to hear that you had a good experience during your stay with us! Your suggestions have been noted and we will be sharing them with our team. We look forward to hosting you again!

6/10 – Okay

maya

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
There were tons of ants! Also room was quite noisy !! Other than that everything was excellent
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 13. März 2024
Dear Maya,We sincerely apologize for your concerns and appreciate you bringing them to our attention. Our team will certainly take action where they can while considering other aspects for future improvements. Overall, we're glad you had an excellent experience and look forward to seeing you again!Kind Regards,Monica HubertGeneral Manager