Dear Moraima, We are thrilled about your positive experience at Extended Stay America! Your feedback means a lot to us, and we are delighted that you have noticed improvements during your stay. We are committed to providing excellent service and ensuring our guests have a comfortable and enjoyable visit. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Jonathan, We appreciate your feedback. While we strive to provide a comfortable stay, we understand your concerns. Each location has its unique features, and we regret if our property didn't meet your expectations. We will consider your comments for future improvements. We aim to ensure all our guests have a pleasant experience. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Jonathan, Thank you for choosing us and sharing your feedback. We sincerely appreciate your kind words about Erik and apologize for any inconveniences you encountered during your stay. Your feedback regarding the need for updates and improvements to our facilities is invaluable, and we will certainly consider it as we strive to enhance our guests' experiences. We regret any discomfort caused by the parking lot layout and the presence of undesirable characters. Please know that we take your concerns seriously and are actively working to address them. We understand your frustration and are committed to providing better value for our guests. We hope you will consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Alisha, Thank you for taking the time to write a review of your stay. We sincerely apologize for the inconvenience and frustration you experienced. We understand how essential convenience and accessibility are, especially for guests with medical conditions. Please know that your feedback is taken seriously, and we will promptly address the cleanliness issues and service lapses. We regret any miscommunication regarding your room status and the inconvenience it caused. We're committed to improving our services and hope you'll consider giving us another chance to provide you with the exceptional stay you deserve. Your satisfaction is our top priority.Sincerely,Hotel Management

Dear Kathy, We apologize for the inconvenience caused by the loud heater/air conditioner and the outdated condition of your room. Your comfort is important to us, and we regret falling short of your expectations. Please know that we take your feedback seriously and will address these issues promptly to ensure a more comfortable experience for our guests in the future. We appreciate you bringing these matters to our attention, as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Haroon, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely, Hotel Management

Dear Nan, Thank you for writing about your recent stay with us and for mentioning Erik and the outstanding service he delivered while you were here. However, please accept our sincere apologies for the noise during your stay. While outside disturbances are out of our control, we sincerely apologize for not providing the tranquil environment you expected. Your feedback is valuable to us as we continue to make improvements for the comfort of our guests. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management

Dear Mirna, Thank you for staying with Extended Stay America and sharing your review. Our highest priority is ensuring you have a relaxing and comfortable stay, and we are glad you loved the quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Deanna, Thank you very much for the fantastic rating of Extended Stay America and for leaving us such valuable feedback. We will look into these concerns, and we appreciate you sharing this with us. Hopefully, we can impress you even further on your next visit. Until then, safe travels!Sincerely,Hotel Management

Dear Hi, Thank you for selecting us. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely, Hotel Management

Dear armando, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize your stay was anything other than perfect Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management

Dear Jonathan, Thank you for the feedback regarding your stay in our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Jay, Thank you for choosing Extended Stay America for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again and hope you will visit us soon.Sincerely,Hotel Management

Dear SARAVANAN, We appreciate your remarks about your recent stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope to welcome you back the next time.Sincerely,Hotel Management

Dear Shelley, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely,Hotel Management

Dear Jennifer, Thank you for choosing Extended Stay America and taking the time to share your experience. We're glad you enjoyed your stay and loved our convenient location and clean facility. However, we understand your preference for daily room service and apologize for any inconvenience this may have caused. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We appreciate your feedback and hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management

Dear Luis, Thank you for choosing us and sharing your thoughts. We're grateful for your feedback and sorry about your recent experience. We take your concerns seriously and strive to improve our services and facilities. We aim to provide a comfortable and pleasant stay for all our guests, and it seems we fell short during your visit. Your feedback will help us make necessary adjustments to ensure better experiences in the future. We appreciate your insights and hope to have the opportunity to provide you with a more enjoyable stay on your next visit. Sincerely,Hotel Management

Dear Francisco, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Robert, We're delighted to hear that you had a very pleasant stay at Extended Stay America. Your satisfaction with the quiet environment, well-equipped room, and full-size bathroom is greatly appreciated. Thank you for choosing our motel, and we look forward to hosting you again on your future travels.Sincerely,Hotel Management

Dear Kristie, We sincerely apologize for the cleanliness issues you encountered in your room and the inconvenience with the laundry facility and breakfast options during your stay. Your feedback is concerning, and we take these matters seriously. We will address these issues promptly to ensure future guests are not similarly impacted. We assure you that what you experienced is unacceptable by our standards, and we hope you will give us another chance to restore your faith in us.Sincerely,Hotel Management

Dear Samantha, Thank you for your review; it's nice you had a pleasant stay with us and enjoyed your last-minute reservation. However, we are sorry for the inconvenience caused with the comforts of the bed in the room. We will note your feedback as we always want to know how to improve our guest experience. We hope you will choose us again and allow us to make a much better impression on a future stay.Sincerely,Hotel Management

Dear Michelle, We are sorry to hear about the inconvenience you experienced during your recent stay with us. We understand how frustrating it can be to arrive at a hotel and not have your reservation found. We apologize for the inconvenience caused and for the lack of assistance provided by our staff. We would like to assure you that we take this matter seriously and will be addressing it with our team to ensure that this does not happen again. Thank you for your feedback. We hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

Dear Laura, Thank you for sharing your feedback following your recent stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. Your feedback is invaluable as we are committed to providing the best experience for our guests. Please rest assured that we will take appropriate measures to address these issues and prevent future occurrences. Your candid feedback is invaluable to us, and we would be honored if you considered giving us another opportunity to provide you with a much-improved experience.Sincerely,Hotel Management

Dear Marc, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Jair, Thank you for this outstanding review and for selecting Extended Stay America for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members as Michelle; we'll gladly share your kind words with her and our entire team. It was a pleasure hosting you, and we do hope to see you again soon.Sincerely,Hotel Management

Dear Gabriel, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for any disappointment you experience during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure this does not happen again. We would appreciate another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

Dear Sergio, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management