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Bewertungen von Viva Dominicus Palace by Wyndham, A Trademark All Inclusive

3.5 out of 5
Viva Dominicus Palace by Wyndham, A Trademark All Inclusive
Playa Dominicus, San Rafael del Yuma, La Altagracia

Bewertungen

7,4

Gut

130 von insgesamt 503 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
183 von insgesamt 503 Gästebewertungen haben eine Bewertung von 8 - Gut" "
94 von insgesamt 503 Gästebewertungen haben eine Bewertung von 6 - Okay" "
55 von insgesamt 503 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
41 von insgesamt 503 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

7,4/10

Personal & Service

7,6/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 14 Nächten im Oktober 2019
Antwort von Jennifer Tavarez am 21. Okt. 2019
Dear guest Thank you for the evaluation. Best regards Customer Care

2/10 – Ungenügend

M, Deutschland

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bestohlen und betrogen
Leider mussten wir schon bei unserer Ankunft feststellen, dass unsere Zimmertür sich nicht verschließen ließ. Auch die Balkontür konnte man aufgrund eines verbogenen Türschlosses nicht verschließen. Die Zimmertüre wurde dann nach einer Weile warten wieder Instand gesetzt. Ein paar Tage später funktionierte dann unsere Zimmerkarte zum öffnen der Türe nicht mehr und musste an der Rezeption neu für die Türe programmiert werden. Jedoch wurde dies auch ohne Weiteres gemacht. Es versicherte sich kein Hotelangestellter, dass das auch wirklich unser Zimmer war. Des weiteren könnte man in einem All Inclusive Hotel erwarten, dass WLAN auch inklusive wäre. Stattdessen werden horrende Preise für den Internetzugang verlangt. Auch der Hotelsafe muss extra bezahlt werden. Unter All Inclusive verstehe ich auch wirklich alles inklusive... Und zum Schluss wurden wir an unserem Letzten Tag auch noch bestohlen. Nachdem das Zimmermädchen im Zimmer war (während wir frühstückten), fehlte die Armbanduhr meiner Freundin. Das Hotelpersonal das wir kontaktierten wollte von nichts wissen. Auch eine Mail an Viva Resorts blieb bis jetzt unbeantwortet. Nie wieder werden wir dieses Hotel oder auch andere Hotels der Kette besuchen.
Aufenthalt von 7 Nächten im November 2017
Antwort von Jennifer Tavarez am 23. Dez. 2017
Sehr geehrter Gast, Vielen Dank für Ihr ehrliche Rückmeldung. Gerne möchten wir uns aufrichtig für die Unannehmlichkeiten entschuldigen. Freundliche Grüsse, Customer care

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service
Jederzeit wieder!
Die Lage ist einzigartig und das Resort einfach toll... einzig WLan ist mangelhaft oder sehr teuer...
Antwort von Jennifer Tavarez am 1. Mai 2017
Sehr geehrter Kunde, Wir hoffen jedoch, dass sie bei Ihrer Reiseplanung weiterhilft. Original auf Englisch Language Weaver Bewerten Sie diese Übersetzung: Vielen Dank für Ihre Bewertung Mangelhaft Gut Ihre Beobachtung wird berücksichtigt, um unsere Dienstleistungen zu verbessern. Freundliche Grüße, Customer care

8/10 – Gut

Peter, Schleswig Holstein

Gut: Sauberkeit
Sehr schöne gepflegte Anlage.
Direkt am Wasser gelegenes Hotel mit sauberer und geplegter Gartenanlage, Abwechslungsreiches und schmackhaftes Essen.

8/10 – Gut

Thomas, Taufkirchen/Vils

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Grosse Anlage, direkt Strand, mit ruhiger Umgebung
grosse Anlage, direkt zusammenhängend mit Schwesterhotel (Wyndham Beach), schöner Strand, gepflegte Gartenanlage, gutes und abwechslungsreiches Essen, freundliches Personal,

8/10 – Gut

FRANCIS

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Went last week of April, so some rain. Ocean was great, with great snorkling right off the shore. We saw a flounder, rays, pufferfish, lobsters, plus reef fish. Coral is growing but looks young. Loved the excursions with viva, they had tour guides that spoke multiple languages. Staff was friendly. Room was basic but the grounds were beautiful with ducks, birds, and igunanas. Food was adequate but lacked flavor. Yes I would go again.
Aufenthalt von 6 Nächten im April 2024
Antwort von Customer Care Team Viva Dominicus Beach & Palace b am 16. Mai 2024
Dear Francis,Thank you for sharing your experience in our property with us. We appreciate your comment and we are glad to know that you enjoyed your vacation.Please do not forget that Viva Wyndham Dominicus will be pleased to welcome you back.Best Regards,

10/10 – Hervorragend

Roman

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 11. Mai 2024
Dear Roman,Thank you for sharing your score about your stay at our property!Sincerely,

10/10 – Hervorragend

Adriana

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very big and always something for everyone. I like the health drink option. We eat very healthy so nice to have that option
Aufenthalt von 5 Nächten im April 2024
Antwort von Customer Care Team Viva Dominicus Beach & Palace b am 1. Mai 2024
Dear Adriana,Thank you for your review regarding the Viva Dominicus by Wyndham. It is very nice to read your good remarks about our services and facilities.We look forward to your next stay at our resort and thank you for recommending us.Kind regards,

8/10 – Gut

Marko

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Amazing beach but property needs updating
Aufenthalt von 5 Nächten im April 2024
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 29. Apr. 2024
Dear Marko,Thank you for sharing your comments about your stay at our property!Sincerely,

10/10 – Hervorragend

Claudine

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nous étions 2 adultes avec une enfant de 8 ans. Nous avons passé 4 nuits. Nous avons adoré notre séjour. Très bel hôtel et excellent emplacement. Le service et le personnel était parfait. L’animation a émerveillé notre fille!!! Et nous avons adoré la nourriture tant au buffet qu’au resto à la carte. Nous avions une chambre très bien située avec vue sur mer et piscine. Le seul commentaire négatif que je peux faire est que notre chambre était vielle et très très humide. On recommande cet hôtel!
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 6. Apr. 2024
Cher Claudine,C'est plus qu'un plaisir de savoir que vous avez apprécié votre séjour au Viva Wyndham Dominicus.Notre objectif principal est la satisfaction de nos clients. Merci de souligner le service de notre équipe.Nous nous réjouissons de vous recevoir à nouveau dans un proche avenir.Cordialment,

8/10 – Gut

Adeyemi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great friendly staff. Entertainment was phenomenal. Unstable internet outside of the main lobby area but understandable given the resort size.
Aufenthalt von 7 Nächten im März 2024
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 16. März 2024
Dear Adeyemi,Thank you for sharing your comments about your stay at our property!Sincerely,

10/10 – Hervorragend

young in

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I've been coming to this property for last 11years every year, sometimes multiple times a year. It has the most beautiful & widest beach in area & no sea weed issues. Has healthy, tasty, high quality food that is never disappointing. if you want heavy, junk food, you won't like it. Ground land scape is very lush & well kept making you feeling you're in a big park even while you're in the room. Staffs are always accommodating specially at the palace side. Over the years, there was a time they were playing music too loud throughout the day but they corrected it & it was appropriate amount this time at least at the palace side. Unfortunately they made me pay $50 for 2 hour late check our after this loyal patronage this February 😂 which was disappointing. but still will go back.
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Costumer Care am 9. Feb. 2024
Dear customer,It is more than an honor to know that she enjoyed her stay at Viva Wyndham Dominicus.Our main objective is the satisfaction of our guests.We hope to have your visit again in the near future.Kind regards,Customer service staffViva Wyndham Dominicus Beach & Palace

8/10 – Gut

Olga

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Not enough activities for preteens to do independently. Not enough wild life on property. Too many age restrictions (need to be 16 to use the gym, etc). Need more food variety at the buffet or more reservation days allowed. Otherwise, the best beach in the area
Aufenthalt von 9 Nächten im Dezember 2023
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 30. Dez. 2023
Dear Olga,Thank you for sharing your comments with us on your recent vacation in Bayahibe.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have during your stay.Again thank you for choosing to stay with us.Kind regards,

10/10 – Hervorragend

Gail

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved it here. The hotel is huge, much bigger than we were expecting but never felt crowded even during a peak week. Lots of amenities and activities to keep the kids busy and a beautiful location. Every member of staff was friendly and helpful. The room was a bit basic but very clean. The only real downside was the food in the buffet could be a bit bland. The food in the other restaurants and snack bars was much better. Highly recommended.
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Viva Dominicus Beach & Palace Customer Care Staff am 30. Dez. 2023
Dear Gail,Thank you for sharing your comments about your stay at our property!Sincerely,

10/10 – Hervorragend

Arlyn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 10 Nächten im Dezember 2023
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 17. Dez. 2023
Dear Arlyn,,Thank you for sharing your score about your stay at our property!Sincerely,

4/10 – Schlecht

Ganna

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
To preface this review, I have stayed at many all inclusive resorts including iberostars and secret resorts. If you are not Italian or Spanish, I would not recommend this resort. Personally, I will not be coming back or staying at any other Viva resort. To be fair, lets start with the pros of the resort: very nice beach and beautiful water activities like archery, kayaking, and paddle boarding included (with a time limit). the seafood restaurant and French restaurant were good. Now let’s discuss the cons: - wifi did not work in the room we were staying in and was very spotty throughout resort. - staff in green shirts will harass you and try to sell you things (timeshares, upgraded memberships) MULTIPLE TIMES PER DAY. My husband and I were harassed every day of our trip, when we were trying to relax and have a good time. The green shirts even tried asking for our room number! - the food overall was not great. Definitely below average and some things were very gross and old-looking. Some people we came to the resort with got sick from the food. - the drinks are not strong and will not get you buzzed unless you drink straight liquor. And you do not want to know how those drink cups are washed… it’s not sanitary. - the shower water was sometimes not hot. - there were roaches on the property, but we were on a higher floor in the building so we thankfully didn’t get any in our room. - staff is rude / not helpful to English speakers.
Aufenthalt von 9 Nächten im Dezember 2023
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 15. Dez. 2023
Dar GannamThank you for sharing your comments with us on your recent vacation in Bayahibe.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have during your stay.Again thank you for choosing to stay with us.Kind regards,

6/10 – Okay

Serghei

Gut: Sauberkeit
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 15. Dez. 2023
Dear Serghei,Thank you for sharing your score about your stay at our property!Sincerely,

8/10 – Gut

Vladimir Z

Aufenthalt von 9 Nächten im Dezember 2023
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 11. Dez. 2023
Dear VladimirThank you for sharing your score about your stay at our property!Sincerely,

6/10 – Okay

Vladimir

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Nothing
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 10. Dez. 2023
Dear Vladimir,Thank you for sharing your comments about your stay at our property!Sincerely,

10/10 – Hervorragend

Yolanda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
El hotel es grande, con muchas actividades incluidas para todos los gustos, desde físicas como de entrenamiento, todos los empleados del hotel son encantadores y súper amables, los bufets cuentan vos suficiente opciones para todos los gustos, muy recomendable para grupos grandes, definitivamente si regresaría 😉
Aufenthalt von 6 Nächten im November 2023
Antwort von Customer Care Viva Dominicus Beach & Palace by Wyn am 8. Dez. 2023
Estimado Yolanda,Le agradecemos mucho sus comentarios. Las opiniones de nuestros huéspedes son fundamentales ya que nos ayudan a conocer sus deseos y nos permiten mejorar constantemente la calidad de nuestros servicios.Atentamente,

10/10 – Hervorragend

Rahul

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Food buffets were excellent and we felt like there was variety each day. The pizzeria was an unexpected surprise, freshly baked in a hearth oven best I've had in years. Beaches and pools were enjoyable, especially the activities in the plaza, the infinity pool. Crepe bar was very good. Many activities all day. Friendly staff and guests. Weather was great. Family friendly. We used talixo from and to the airport. Would definitely return. This was our first all inclusive.
Aufenthalt von 3 Nächten im November 2023
Antwort von Customer Care Team Viva Dominicus Beach & Palace b am 2. Dez. 2023
Dear Rahul,Thank you so much for your valuable comments on your family. It is very important to us to receive feedbacks and to know that you had a pleasant vacation.Please remember that we will be glad to welcome you back at Viva Wyndham Dominicus.Kind Regards,

4/10 – Schlecht

JOSE ANTONIO

Verbesserungswürdig: Sauberkeit
Mucho italiano
Aufenthalt von 5 Nächten im November 2023
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 2. Dez. 2023
Estimado José Antonio,¡Gracias por compartir sus comentarios sobre su estadía en nuestra propiedad!Atentamente,

4/10 – Schlecht

AMIN

Aufenthalt von 6 Nächten im November 2023
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 15. Dez. 2023
Dear Amin,Thank you for sharing your score about your stay at our property!Sincerely,

6/10 – Okay

Crystal

Mit dem Partner gereist
Gut: Personal & Service
The staff were kind. The food was terrible and we felt very segregated because every excursion we were left out of most conversations because we were the only English speakers.
Aufenthalt von 7 Nächten im November 2023
Antwort von Customer service team Viva Dominicus Beach & Palac am 24. Nov. 2023
Dear Crystal,We really appreciate your comments. The opinions of our guests are fundamental since they help us to know your wishes and allow us to constantly improve the quality of our services.Sincerely,

8/10 – Gut

stanislav

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was ok, except the water. Me my wife and my friends got a stomach problem. We used a bottle water for drink, but for ice and clean fruits and vegetables they use regular water. Food was excellent
Aufenthalt von 8 Nächten im Oktober 2023
Antwort von Customer Care Team Viva Dominicus Beach & Palace b am 3. Nov. 2023
Dear Stanislav,Thank you for your kind review. We are glad that your overall appreciation of our Resort was positive, but regret that not everything was perfect. Rest assured that your comments and observations will be taken into consideration.Thank you once more for your constructive feedback and it would be a pleasure for us to welcome you back.

4/10 – Schlecht

Oscar

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The first day we wait until 4 pm to get the room the the a/c was bad and we pass the first night literally cooking our sell , the restaurat reaervation was limites to one because my reservation was just for 3 nights , in resumeit wasn'tmy best vacation
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Customer Care Team Viva Dominicus Beach & Palace b am 26. Okt. 2023
Dear Oscar,We regret that you have left our hotel with this negative perception. Our main goal is always our guests’ satisfaction and enjoyment. We really apologize for not having met your expectations and we want to inform you that we sent your review to our reception manager in order to apply correctives measures. Sincerely,

8/10 – Gut

Catharine, Bethesda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a very well-maintained property, with an extensive beach and many different restaurants, snack bars, and cocktail bars, as well as multiple swimming pools. The lady that cleaned our room every day, Yesenia R., did an excellent job and always left us with a beautiful bird constructed from towels and sheets, with flowers and greenery. All of the staff that we encountered were friendly and kind, and they all work very, very hard. The little shopping area within the Palace compound had a wonderful coffee shop. It was also really cool to see all the birds, including a flock of flamingos, wandering around the property, as well as some iguanas. There are multiple specialty restaurants in both the Palace compound, and within Dominicus Beach (which guests at the Palace may use); my personal favorite was the Italian restaurant, Il Palco. 25 is also very good (for steak) and Viva Mexico had delicious fajitas. We had wonderful massages on the beach from the spa. While it was not a concern for my husband and me, or the friends with whom we travelled, the rooms do show some wear and tear, which I feel is to be expected. The spotless attention to detail by the cleaning crews made up for that small criticism. The compound was safe, with an obvious presence of security. The beds are very comfortable. The air conditioning worked very well, which was much appreciated, given the very high humidity at this time of year. This is a great place to take an all-inclusive beach vacation.
Antwort von Customer Care Team Viva Dominicus Beach & Palace b am 29. Sept. 2023
Dear Catharine,Thank you for your review regarding the Viva Wyndham Dominicus. It is very nice to read your good remarks about our services and facilities.We look forward to your next stay at our resort and thank you for recommending us.Kind regards,

8/10 – Gut

Priscilla

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im September 2023
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 29. Sept. 2023
Dear Priscilla,Thank you for sharing your score about your stay at our property!Sincerely,

10/10 – Hervorragend

Luis Miguel, Santiago

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 2. Sept. 2023
Estimado Luis Miguel¡Gracias por compartir su puntuación sobre su estadía en nuestra propiedad!Atentamente,

10/10 – Hervorragend

Vioneth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very friendly, food was excellent.
Aufenthalt von 6 Nächten im Juli 2023
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 7. Aug. 2023
Dear Guest,Thanks for sharing your comments about your stay at our property!Sincerely,

6/10 – Okay

Yesmit

Mit der Familie gereist
Gut: Ausstattung
Bathrooms not clean, no WIFFI service Not AC in the lobby
Aufenthalt von 7 Nächten im Juli 2023
Antwort von Customer Care Team Viva Dominicus Beach & Palace b am 7. Aug. 2023
Dear Yesmit,Thank you for choosing our property for your vacation.We are sorry that our services have not met your expectations.Our main objective is to achieve the satisfaction of our guests and for this reason we want to thank you for your comments: all the observations that help us improve our services are very valuable to us.Hoping to welcome you back in our hotel.Best Regards,

4/10 – Schlecht

Lauren

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Juli 2023
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 7. Aug. 2023
Dear Lauren,Thanks for sharing your score about your stay at our property!Sincerely,

2/10 – Ungenügend

Juri

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a terrible service overall All of restaurants has very bad service and a food are very bad Just a buffet was not bad!!! No more !!!!!!
Aufenthalt von 8 Nächten im Juli 2023
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 7. Aug. 2023
Dear JuriPlease accept a sincere apology for any inconvenience that you might have experienced during your recent stay in Bayahibe. We appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations.It is our priority to satisfy all of our clients and we can assure you that we work every day with great efforts to optimize our services.We remain at your disposal.Best regards,

10/10 – Hervorragend

Carolina

Gut: Personal & Service
The beach and resort workers wonderful
Aufenthalt von 6 Nächten im Juli 2023
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 7. Aug. 2023
Dear Carolina,Thanks for sharing your comments about your stay at our property!Sincerely,

10/10 – Hervorragend

Jadwiga Katarzyna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything at this resort was amazing, but the pools could have been open a little longer.
Aufenthalt von 5 Nächten im Juli 2023
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 7. Aug. 2023
Dar Jadwiga,Thank you for sharing your comments with us on your recent vacation in Bayahibe.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have during your stay.Again thank you for choosing to stay with us.Kind regards,

10/10 – Hervorragend

Heriberto

Mit der Familie gereist
People. Facilities are old. But staff make the difference
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 7. Aug. 2023
Dear Heriberto,Thanks for sharing your comments e about your stay at our property!Sincerely,

10/10 – Hervorragend

Juan, west new york

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Exelente
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 7. Aug. 2023
Dear Juan,Thanks for sharing your comments about your stay at our property!Sincerely,

4/10 – Schlecht

Leonor

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room was not ready when we arrived. The room looked old and the bathroom was terrible. The room floor was dirty. The drinks machine didn’t have drinks, when you pressed juice it brought water. The food was terrible and not a lot of options The staff didn’t look professional.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Customer Care Team Viva Dominicus Beach & Palace b am 12. Juli 2023
Dear Leonor,We regret that you have left our hotel with this negative perception. Our main goal is always our guests’ satisfaction and enjoyment. We really apologize for not having met your expectations and we want to inform you that we sent your review to our general management in order to apply correctives measures. Sincerely,

10/10 – Hervorragend

Jessel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This hotel is located on a beautiful beach. The staff was friendly and helpful. Many dining options. Comfortable and clean room. Beautiful experience from start to finish. Will recommend staying at this hotel.
Aufenthalt von 6 Nächten im Juli 2023
Antwort von Customer Care Team Viva Wyndham Dominicus Beach & am 12. Juli 2023
Dear Jessel,We appreciate your valuable feedback about the stay you had at our property.It is really rewarding to read your positive comments and we are glad to know that your stay at Viva Wyndham Dominicus was enjoyable.Thank you for choosing our resort and for recommending us.Kind regards,

2/10 – Ungenügend

Verifizierter Reisender

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Checking in nightmare
Check in experience was awful. We first tried checking in at Viva Dominicus Beach and were told we were in the wrong place. When we arrived at Dominicus Palace, we were told that our rooms weren't paid for and that we would need to pay for 4 rooms. We had two of our group that could not come and I was told that we could not have those rooms at the rate we were told it would be. Instead we would be charged the current rack rate. Then the clerk told us that half of our rooms were at the Palace and half were at the Beach. After more searching on the computer, we were told that all our rooms were actually at the Beach resort. I asked for assistance to get my group of 15 to the other site. Yes, we got assistance. The bell men loaded all our luggage on the carts and took us to the other resort at a fast pace. Several of my group were seniors and had a very difficult time keeping up. One in fact had such knee pain after this fast hike that the next day that one had to just rest. We were told to just relax at the bar while they sorted out our problems. My group encountered plastic in their drinks. The clerk appeared to not want to help me, the female leader. He was a little more willing to talk with a man in our group. I felt discrimination as a female. I was the one in charge of the group and he gave me little respect and wasn't wanting to talk to me as much as a man. I don't usually feel such disrespect, but I did that day.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Customer service staff Viva Wyndham Dominicus Beac am 6. Juli 2023
Dear Guest,Thank you for sharing with us your comments about your vacation in Bayahibe.We apologize for the inconvenience you may have experienced yesterday during the check-in process. We take the opinions of our guests very seriously and therefore you can be sure that your comments will be taken into account. I kindly ask you to come to the customer service desk to assist you.Thank you again for your feedback and we look forward to earning back your trust.Sincerely,

4/10 – Schlecht

reda

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff not friendly, food is bad no good hot food my 2 kids were sick second day from food , the charge me for using the safe 2$ a day don’t pay you still can use it , they offer viva club it’s ripe off don’t do it Unclean rooms Hade leaks in bathroom from air conditioning for all days No one can fix that Drinks are its up to who make it will be whatever I love the beach was really nice If you wanna enjoy Book palace because beach limit to many things and palaces good for family The most I like the beach and the weather the rest wasn’t good at all .
Aufenthalt von 7 Nächten im Juni 2023
Antwort von Customer Care Team Viva Dominicus Beach & Palace b am 1. Juli 2023
Dear Reda,We regret that you have left our hotel with this negative perception. Our main goal is always our guests’ satisfaction and enjoyment. We really apologize for not having met your expectations and we want to inform you that we sent your review to our general management in order to apply correctives measures. Sincerely,

2/10 – Ungenügend

Kimberly, Indianapolis

Mit einer Gruppe gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Staff is very rude and ignore you, unless you speak Spanish.. they cater to the Europeans and it was pretty clear we weren’t wanted there. A male unlocked and entered our friends room, in the middle of the night. She was alone in this room. Not injured, but guest services didn’t take us serious. We were brushed off. An Expedia agent tried getting us checked out, but the guest services agent didn’t want to talk with Expedia, and told her she’d fix it and make it right. That never happened! We left. We paid for 1 night. It took the reception desk over 3 hours to even get us checked in. It was a total nightmare.. I’ve never experienced anything like this, ever. The grounds are beautiful.. but that’s about as far as it goes, for anything positive. The food was horrendous!! I never expect ‘amazing’ with all inclusive, but this wasn’t even edible. So many things to even describe.. if anyone has any questions, feel free to message me. I’m not hard to please, but this was not good!!
Aufenthalt von 6 Nächten im Juni 2023
Antwort von Customer Care Staff Viva Dominicus Beach & Palace am 1. Juli 2023
Dear Kimberly,Please accept a sincere apology for any inconvenience that you might have experienced during your recent stay in Bayahibe. We appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations.It is our priority to satisfy all of our clients and we can assure you that we work every day with great efforts to optimize our services.We remain at your disposal.Best regards,

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2023
Antwort von Customer Care Staff Viva Wyndham Dominicus Beach & am 24. Mai 2023
Dear Michael,Thanks for sharing your score about your stay at our property!Sincerely,Customer Care StaffViva Wyndham Dominicus Beach & Palace

8/10 – Gut

Marina

Aufenthalt von 9 Nächten im April 2023
Antwort von Customer Care Staff Viva Wyndham Dominicus Beach & am 24. Mai 2023
Dear Marina,Thanks for sharing your score about your stay at our property!Sincerely,

8/10 – Gut

Ivan

Aufenthalt von 7 Nächten im März 2023
Antwort von Customer Care Staff Viva Wyndham Dominicus Beach & am 11. Mai 2023
Dear Guest,Thanks for sharing your score about your stay at our property!Sincerely,

8/10 – Gut

Desantila

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I liked the property, staff was really nice , not much of shows or entertainment!
Aufenthalt von 4 Nächten im April 2023
Antwort von Customer Care Staff am 18. Apr. 2023
Dear Guest, Thank you for your review regarding the Viva Wyndham Dominicus. It is very nice to read your good remarks about our services and facilities.We are sorry that you did not enjoy all the shows and entertainment that we offer.We look forward to your next stay at our resort.Kind regards,Customer Care TeamViva Wyndham Dominicus Beach & Palace

4/10 – Schlecht

Todd

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
My family of 4 just got back from this resort yesterday. There was much to like about this resort, and some important problems. I would not go back to this resort, but let me explain why. First the good. From our arrival at the front desk, the check-in process was easy. The staff was easy to communicate with, and got us checked in fast. They did not have a great information package, they just had a map (and it's an expansive resort). It would have been nice to get information about entertainment (shows) and other features of our stay right away so we could reference it. No such luck. We got to the room and were happy with what we found. The room was as described. I had upgraded to the ocean view room, and was very glad I did (rm 6043). The room was nice and bright. It was clean, the queen beds were comfortable, the view was excellent, the fridge and coffee maker worked, the AC worked, the shower and toilet worked, and the wifi even worked (mostly). There was a pretty effective blackout curtain. For the duration of our stay, the room remained satisfactory. Room service was fine, and at our request, acquired some extra chairs for the balcony (there were 4 of us and 2 chairs). The grounds of the resort are well-maintained, and very clean. The beach is well maintained, they seem to clean/rake it each night with staff picking up cups and other trash regularly. It was pretty busy, but we were always able to find chairs eventually.
Aufenthalt von 9 Nächten im April 2023
Antwort von Customer Care Staff am 18. Apr. 2023
Dear Todd,Thank you for having chosen our property for your vacation.We appreciate your positive comments regarding check-in, the room received and its cleanliness.Our beach is a gift from nature, which we constantly take care of so that our guests can enjoy it.We are sorry if, despite the above, our services did not meet your expectations.Hoping that in the future you will give us a new opportunity and visit us.Sincerely, Customer Care StaffViva Wyndham Dominicus Beach & Palace

6/10 – Okay

Mashhur

Aufenthalt von 5 Nächten im April 2023
Antwort von Customer Care Staff Viva Wyndham Dominicus Beach & am 3. Mai 2023
Dear Guest,Thanks for sharing your score about your stay at our property!Sincerely,

2/10 – Ungenügend

Sacha

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No hot water in room
Aufenthalt von 4 Nächten im April 2023
Antwort von Customer Care Staff am 10. Apr. 2023
Dear Guest,Thank you for having chosen our property for your vacation. We are sorry to know that our services did not meet your expectations and you had issues with hot water in your room. Our main goal is to achieve our guests' satisfaction and for this reason, we want to thank you for your comment: all observations that help us to improve our services are very important for us. We hope to receive a new opportunity in order to show you that we have improved. Sincerely,Customer Care TeamViva Wyndham Dominicus Beach & Palace

8/10 – Gut

Erick Sean, Richmond

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Not for beer drinkers. One beer. Sometimes warm. Rooms a little dated. Great amenities. Lots to do. Staff tries very hard but very limited English. Restaurant food delicious. Buffet not so great but. Plenty of variety. Wonderful beach.
Aufenthalt von 5 Nächten im April 2023
Antwort von Customer Care Staff am 8. Apr. 2023
Dear Erick Sean,We apologize for the inconsistencies.However, we would like to thank you for taking the time to inform us about your experiences.We will consider your opinion that you have communicated to us and consult with the responsible department heads.Thank you again for your assessment of our hotel.We hope we can convince you of our hotel on your next stay.Yours sincerely,