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Bewertungen von Verdanza Hotel

3.5 out of 5
Verdanza Hotel
8020 Tartak Street, Isla Verde, Carolina

Bewertungen

7,4

Gut

713 von insgesamt 1789 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
370 von insgesamt 1789 Gästebewertungen haben eine Bewertung von 8 - Gut" "
280 von insgesamt 1789 Gästebewertungen haben eine Bewertung von 6 - Okay" "
203 von insgesamt 1789 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
223 von insgesamt 1789 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

8,2/10

Personal & Service

7,4/10

Ausstattung

7,0/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Susanne

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was clean but cleaning service was only every third day. It is a fairly old hotel, food is not really exciting. Pool ist fairly good, though there are no sunshades or umbrellas.
Aufenthalt von 5 Nächten im August 2022

10/10 – Hervorragend

Wilberto

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really Nice to stay!
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Luis E.

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was super friendly and my kids loved the pool.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Ricardo Emmanuel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent Service! Fast Check in and Check out.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Nadja

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 27. Mai 2024
Nadja, the team members at Verdanza Hotel are delighted to hear you had an excellent stay. We look forward to welcoming you back!

8/10 – Gut

Laura

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was great. Not the fanciest resort, but really awesome for the price and location
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 27. Mai 2024
Laura, thank you for sharing your positive experience at Verdanza Hotel. It's wonderful to hear that you found great value in our location and pricing. We're looking forward to welcoming you back soon!

4/10 – Schlecht

Jamila

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I am very glad to see they are remodeling this property because it is a little dated. However construction at 7:00 am is unacceptable!! Staff is either really great or really horrible. Location is perfect. Everything is close. Most Ubers to surrounding areas are 5-10. 5 minutes from airport.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 26. Mai 2024
Jamila, thank you for your feedback. We appreciate your understanding about our remodeling efforts. We will ensure that future updates are communicated more effectively to prioritize guest comfort. We're pleased you found our location convenient and close to key areas. Your comments about our team members will be shared internally.

4/10 – Schlecht

Sarai

Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung
Staff was okay. Biggest issue was the cleaning service. Other than that, it’s a good basic option if you’re just looking to stay a FEW nights
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 26. Mai 2024
Sarai, thank you for taking the time to share your feedback. We're glad to hear you found our hotel suitable for a short stay. Your comments regarding the cleaning service are appreciated, and we will take them into consideration. We hope to have the chance to serve you better in the future.

10/10 – Hervorragend

Leah Alexis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing hospitality and helpful staff. Very close to the international airport and walkable to the beach and different shops/places to eat. Very clean and comfortable as well
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 26. Mai 2024
Leah, thank you for your kind words! The team members at Verdanza Hotel are thrilled to hear you enjoyed their hospitality. It's great to know you appreciated the convenient location and found everything clean and comfortable. We're looking forward to welcoming you back soon!

8/10 – Gut

Roberto

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 27. Mai 2024
Thanks for the great rating, Roberto!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Verdanza Hotel soon, we'd love to have you back!

10/10 – Hervorragend

Trevor

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 26. Mai 2024
Thank you for the amazing rating, Trevor!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Verdanza Hotel soon!Thanks again for leaving your feedback!

10/10 – Hervorragend

Anna

Gut: Sauberkeit und Personal & Service
The beach it's only 2 blocks
Aufenthalt von 6 Nächten im April 2024
Antwort von Customer Service am 23. Mai 2024
Anna, thank you for your positive review. Verdanza Hotel is indeed conveniently located just a short walk from the beach. We're thrilled you enjoyed your stay and we look forward to welcoming you back.

10/10 – Hervorragend

Courtney

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very close to the beach. Pretty nice inside, pool is very nice. Expensive buffet so never went there but there's a lot of restaurants around that are really good. Staff were very nice and accommodating.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 23. Mai 2024
Courtney, thank you for sharing your experience at Verdanza Hotel. It is wonderful to hear you enjoyed the location near the beach and our pleasant pool area. The team members will be pleased to know they made your stay enjoyable. We hope to welcome you back soon!

6/10 – Okay

Liz

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Construction
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 23. Mai 2024
Liz, thank you for your review. Despite the construction during your stay, we hope that other aspects of your visit met your expectations. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

2/10 – Ungenügend

Priscilla

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The lobby is great but does not reflect with the rooms really are. The rooms are extremely small and the beds are small as well. Everything is outdated, room service was horrible. The front staff were extremely friendly and nice.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Customer Service am 23. Mai 2024
Priscilla, thank you for your feedback. While we're glad to hear you appreciated the lobby and found our front team members friendly, we are sorry to learn that the room size and certain aspects of your stay did not meet your expectations. Your insights are valuable, and we will consider them for future improvements.

8/10 – Gut

miguel

Aufenthalt von 7 Nächten im Mai 2024
Antwort von Customer Service am 24. Mai 2024
Miguel, thank you for your positive feedback regarding your recent stay at Verdanza Hotel. The team is glad to know you enjoyed your time with us. We hope to welcome you back soon!

8/10 – Gut

Josefina

Mit Haustieren gereist, Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Property is in renovation
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 23. Mai 2024
Josefina,Thank you for sharing your feedback. Verdanza Hotel is currently undergoing improvements to enhance the guest experience, and we appreciate your understanding during this period. We're glad that overall, you had a positive stay with us. We hope to welcome you back soon to an even better experience.

10/10 – Hervorragend

Edna

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Good
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 23. Mai 2024
Edna, thank you for your feedback! The team at Verdanza Hotel is thrilled to see you had a pleasant experience. We hope to welcome you back soon!

10/10 – Hervorragend

Xavier

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente ubicación , accesible, súper limpio, estacionamiento y cerca de restaurantes y bares
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Xavier, gracias por tu maravillosa reseña. El equipo de Verdanza Hotel está encantado de que haya disfrutado de la conveniente ubicación, la limpieza, el estacionamiento y la proximidad a las opciones gastronómicas y de entretenimiento. ¡Esperamos poder darle la bienvenida de vuelta pronto!

10/10 – Hervorragend

Margarita

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to the beach
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Margarita,Thank you for highlighting our convenient location at Verdanza Hotel. We're delighted to hear you enjoyed being close to the beach. We're looking forward to welcoming you back for another great stay!

6/10 – Okay

Leemarie

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
The room was dirty. The bathroom is very uncomfortable and was not very clean. Staff was great.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Leemarie, thank you for your feedback. It is great to hear that our team members made a positive impression on you. Your comments regarding the room and bathroom have been noted for further consideration. We hope to have another opportunity to serve you in the future.

8/10 – Gut

Sebastian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location. Kind staff. Great views. Limited parking spaces. No room service. Limited front desk staff at times. Have to validate parking ticket at hotel lobby every single time you go out.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Sebastian, thank you for sharing your feedback. It's great to hear you enjoyed the location, views, and interactions with our team members. We appreciate your comments and will consider them while looking at ways to improve the guest experience. We look forward to welcoming you back to Verdanza Hotel in the future.

6/10 – Okay

Rafael

Tuve que pagar el desayuno a pesar de que Expedia me lo incluía en la oferta. Estaba caro !!! La oferta hablaba de vista al mar ,pero fue decepcionante. Me pusieron a mirar otro edificio. Fue decepcionante... para colmo no disfruté la piscina porque había mucho ruido por una construcción que están realizando. El restaurante mejor de ellos estuvo cerrado. Gracias por preguntar.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Rafael, thank you for sharing your experience. The information you provided is valuable, and we appreciate your feedback regarding the breakfast and views. Your comments about the noise and the restaurant are noted for future improvements. We hope to have the opportunity to provide a better experience on your next visit.

4/10 – Schlecht

Diana

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
I didn’t like the bathroom, didn’t had any trash can, the sink was dirty, the bathroom door on the bottom was rusty. Didn’t had any vent inside so when you showered all was full of fog and you have the shower with door open.The lights outlets were old and dirty. The tv didn’t had any cable or something good to watch. Not coming back
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Diana, thank you for sharing your experience. We regret that certain aspects did not meet your expectations. We value your feedback and our team will review the points you mentioned to look for necessary improvements. Safe travels in your future journeys.

10/10 – Hervorragend

Jose A, Meriden

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy to get in or out of the hotel. The pool, lobby and room was clean. A lot af restaurants and stores just to a walking distance. Beach just at walking distance as well.
Aufenthalt von 5 Nächten im April 2024
Antwort von Customer Service am 20. Mai 2024
Jose, thank you for your kind words. Verdanza Hotel is delighted to hear that you enjoyed the convenient location, clean amenities, and nearby attractions. We're looking forward to welcoming you back for another enjoyable stay.

10/10 – Hervorragend

Edwamel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Edwamel,Thank you for your positive feedback! The team at Verdanza Hotel is delighted you enjoyed your stay. We look forward to welcoming you back soon for another great experience.

10/10 – Hervorragend

Yessica

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 16. Mai 2024
Thank you for the perfect rating, Yessica!We are very pleased to hear that you had a wonderful stay at Verdanza Hotel. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 – Hervorragend

Priscilla

Mit der Familie gereist
Gut: Sauberkeit
Being that it’s my first time on a cruise I enjoyed everything. Will be back soon
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 16. Mai 2024
Priscilla, thank you for sharing your experience at Verdanza Hotel. We are delighted to know that your first cruise was enjoyable and that you plan to return. We're looking forward to welcoming you back soon!

8/10 – Gut

Efren, Cabo Rojo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 16. Mai 2024
Efren, thank you for sharing your feedback. The team at Verdanza Hotel is pleased to hear that everything met your expectations. We're looking forward to welcoming you back!

2/10 – Ungenügend

Nicole Lynn

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property had construction going on everyday of the week right outside our window. everyday they started jack hammering at 6am and didn’t stop all day. if we had know there would’ve been construction on our vacation we would have no stayed here.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Nicole Lynn, our team regrets that your stay coincided with the ongoing improvements. The timing of the activities is carefully determined to minimize disturbance, it is disappointing to hear about your experience. Should you return, we'd appreciate the opportunity to provide a stay more indicative of our usual praise.

10/10 – Hervorragend

cindy

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Me voy encantada con el hotel la limpieza la comida y sobre todo el personar todos muy amables y atentos los recomiendo
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Cindy, muchas gracias por tus amables palabras. Estamos encantados de saber que disfrutó de nuestros estándares de higiene, nuestra comida y, sobre todo, de nuestro maravilloso equipo en Verdanza Hotel. Agradecemos su recomendación y esperamos darle la bienvenida nuevamente en su próxima visita.

10/10 – Hervorragend

Petula Stevens

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved the area. Rooms were awesome. Only downsise was i tried called guest services/ operator for about 30 minutes .. still no answer. Called from room and cellphone
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Petula, we're delighted to hear you enjoyed your stay at Verdanza Hotel, particularly our fantastic location and exceptional rooms. It's regrettable, however, to learn about the communication issue you experienced. We deeply value guest feedback as it assists in making necessary improvements. Your next visit will surely reflect our commitment to outstanding service. Looking forward to welcoming you back.

6/10 – Okay

Ernesto D

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Los precios del restaurante y el bar están muy altos . El restaurante no funciona de noche
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Ernesto, agradecemos tus comentarios. Parece que el precio de nuestro restaurante y bar no cumplió con sus expectativas. Nuestro equipo revisa constantemente nuestras ofertas para garantizar que representen un valor justo. En cuanto a los horarios de nuestro restaurante, están pensados para atender a la mayoría de nuestros clientes, aunque entendemos que pueden no adaptarse perfectamente a las necesidades de todos. Esperamos tener otra oportunidad de mejorar su experiencia en Verdanza Hotel.

10/10 – Hervorragend

Ramon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El personal muy atento, las facilidades limpias
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 13. Mai 2024
Ramón, es un placer saber de tu experiencia positiva en el Hotel Verdanza. Nos enorgullecemos de los atentos miembros de nuestro equipo y de nuestras impecables instalaciones. Apreciamos sinceramente sus comentarios y esperamos darle la bienvenida nuevamente en el futuro.

6/10 – Okay

aracelis

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
property was under construction. the hallways of the hotel was dirty. the pool area didnt have umbrellas to cover you as a shade. housekeeping didnt come every day .the staff was courteous. the only positive comment i can give. thank you.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Customer Service am 13. Mai 2024
Aracelis, we appreciate you taking the time to share your experience. We're glad to hear our courteous team members left a positive impression on you. However, we regret to hear you found the cleanliness not up to our usual standards and were inconvenienced by the lack of amenities at the pool area and irregular housekeeping service. These concerns will be addressed with our team, and we'll work hard to improve. Your feedback is invaluable to us in ensuring a comfortable and memorable stay for all our guests. We hope to welcome you back in the future under better circumstances.

10/10 – Hervorragend

Auston

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The 8th floor and gym were partially closed and under construction but otherwise wonderful amenities and service.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 12. Mai 2024
Auston, thank you for sharing your feedback. It's great to hear you enjoyed Verdanza Hotel's amenities and service despite some areas being temporarily inaccessible for improvements. We appreciate your understanding and look forward to welcoming you back once enhancements are complete.

10/10 – Hervorragend

Sandra

All good!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 12. Mai 2024
Sandra, we're thrilled you had an excellent experience at Verdanza Hotel. We appreciate your succinct and positive feedback! We hope to welcome you back soon.

10/10 – Hervorragend

Thays

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love the hotel
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 15. Mai 2024
Thays, Verdanza Hotel is thrilled that you loved your stay! The team looks forward to welcoming you back for another wonderful experience.

10/10 – Hervorragend

NASHONDRIA

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Good service great location
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 10. Mai 2024
Nashondria, it's wonderful to hear that you appreciated the prime location and high-quality service at Verdanza Hotel. Thank you for sharing your experience. We can't wait to welcome you back soon for another fantastic stay.

8/10 – Gut

Gabriela

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
La recamara limpia y espaciosa, el restaurante económico buen servicio
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 10. Mai 2024
Gabriela, gracias por tomarte el tiempo de compartir tu experiencia en Verdanza Hotel. Nos complace saber que disfrutó de la limpieza y la amplitud de su habitación, junto con la asequibilidad y el servicio dedicado de nuestro restaurante. Esperamos que nos visite nuevamente en su próximo viaje.

6/10 – Okay

Brittney

Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung
The lobby and first floor of the hotel are nice making you assume the rooms will be just as nice. Our room was not !!! Looked old, toilet kept clogging and the room didn’t look like the picture when booking . Had to ask 3 times for wash clothes because they kept saying they didn’t have any. Only bonus was as a VIP u get free parking. I wouldn’t recommend
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 9. Mai 2024
Brittney, it's regrettable to learn that your expectations were not fully met during your stay. Given your feedback, we take note that there were issues with the room condition and amenities. While we're glad you appreciated the complimentary parking as a VIP guest, we understand that the overall experience left room for improvement. Moreover, your comments about the availability of wash-cloths has been noted. It's feedback like yours that enables us to fine-tune our services to better cater to our guests' needs. We hope for a chance to make your next stay smoother and more enjoyable.

8/10 – Gut

Ronald E

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient property. The car park is more than adequate if you have a rental. The staff are professional and helpful. Pulled pork on the breakfast menu was a definite plus and the on site restaurant is pretty good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 9. Mai 2024
Ronald, it's fantastic to hear your stay at Verdanza Hotel met your needs, from our convenient location to the spacious car park. We appreciate the kind words about our team members' professionalism and helpfulness. Excited to hear that you enjoyed our unique breakfast offerings as well as the on-site restaurant experience. We hope to continue exceeding your expectations on your future visits.

8/10 – Gut

Diego

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
i loved everything about staying here only thing is the wifi sucked :( but i will definitely stay here again !
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Customer Service am 8. Mai 2024
Diego, it's wonderful to hear that you greatly enjoyed your stay at Verdanza Hotel. We appreciate you sharing your feedback about the internet connection and we will certainly look for ways to improve this aspect of our service. We're thrilled that despite this, you're looking forward to your next visit. Until then, safe travels!

10/10 – Hervorragend

Tavis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 8. Mai 2024
Tavis, it's wonderful to know that your stay at Verdanza Hotel was a terrific experience! Thank you for rating us highly on Expedia. We sincerely hope you'll return soon for another outstanding visit.

2/10 – Ungenügend

Lisa

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Customer Service am 8. Mai 2024
Lisa, it's unfortunate to see that your experience did not meet expectations. We are always striving to accommodate our guests to the best of our ability and we regret that we fell short during your visit. Any further feedback on ways we can improve would be invaluable to us. Please don't hesitate to share more about your experience.

8/10 – Gut

Vienna Jashleen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 8. Mai 2024
Vienna, thank you for choosing Verdanza Hotel for your stay and for rating us. We're glad to know that you had a satisfactory stay and we hope to welcome you back in the future for an even better experience.

4/10 – Schlecht

Loni

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit
Not what we expected. Lobby and staff are wonderful. Going upstairs the hallways were nasty and the room was not clean at all. Stains on the linens, bathroom was outdated and water wasn’t hot at night. Hotel was thankfully close to plenty of food options so that was nice. Parking was an extra fee. For the price, we will definitely stay somewhere nicer next time in San Juan.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 7. Mai 2024
Loni, it's regrettable to hear that your experience didn't meet your expectations. We apologize for issues related to cleanliness and room comfort. Rest assured, our team members strive to keep all areas in good shape and we always use guest feedback like yours for improvements. We're glad you appreciated our prime location near a variety of dining options. We hope for another opportunity to serve you better in future.

8/10 – Gut

lendy

Gut: Sauberkeit und Zustand der Unterkunft
Close to the airport...They should have someone at the front desk for customers after hours.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 6. Mai 2024
Lendy, thank you for your feedback and for choosing the Verdanza Hotel. We're pleased to hear that our proximity to the airport was convenient for you. Your comment regarding the availability of our front desk team members after hours has been noted. We continuously strive to enhance our guest services. We hope to welcome you back soon for an even better experience.

10/10 – Hervorragend

Flavia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Property has a weird smell in the lobby. Over all for the price is not too bad
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 6. Mai 2024
Flavia, it's a delight to hear that you found value in your stay at Verdanza Hotel. We constantly aim to improve our guest experiences, so we appreciate your feedback about the aroma in the lobby area. We hope to provide an even more enhanced experience during your next visit.

2/10 – Ungenügend

Beulah

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When i check in at Midnight, i went out for food and drinks. Came back ready to take a shower tub and bathroom was dirty. Called front that morning, and ask of someone can come clean the bathroom. They said they will have someone come and clean it. Left for the beach , seen a worker in the hallway and ask if they can clean my room. They said yes. Came back that evening still no room or bathroom clean. So before heading out that night i stop and ask again and they said they woild have someone go and clean it. Got in extremely late. Came back doen talk to a supervisor and she said that they will take care of it and see what they can do for me. They sent thwo guys up to clean the room, except afterwards they left the trash and didnt vaccum. I stayed at the hotel from april 25-30. The room was clean one time when the guys came up. At checkout at 5 am i ask for a mgr , explained was took place and the lady said she will not check me out and a manager will call me once they get in at 730. Im back home and no call. Ive trying calling 2 days in the row, no answer, mi call back, and no resolution. Horrible experience as well as 1200 down the drain. TRASH!!!!!!!! I will be speaking with my bank.
Aufenthalt von 5 Nächten im April 2024
Antwort von Customer Service am 5. Mai 2024
Beulah, we regret to hear of your somewhat unsatisfactory experience. We understand the importance of cleanliness for a comfortable stay, and it appears we did not meet your expectations in this area. Please know that we greatly value your feedback and will use it to improve for the future. Also, we apologize for any communication issues you've encountered; ensuring our guests are heard and responded to promptly should be a priority. We're disappointed we weren't able to fully resolve things during your stay, but we hope to get the chance to better serve you in the future.