Außenpool, geöffnet von 08:00 Uhr bis 20:00 Uhr, Sonnenschirme

Bewertungen von TRYP by Wyndham Isla Verde

3.5 out of 5
TRYP by Wyndham Isla Verde
4820 Isla Verde Ave, Carolina

Bewertungen

8,2

Sehr gut

535 von insgesamt 1052 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
267 von insgesamt 1052 Gästebewertungen haben eine Bewertung von 8 - Gut" "
128 von insgesamt 1052 Gästebewertungen haben eine Bewertung von 6 - Okay" "
64 von insgesamt 1052 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
58 von insgesamt 1052 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,8/10

Personal & Service

8,2/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Lorena

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El personal muy amable, hotel cerca a la playa, pero un poco caro para lo que ofrecen.
Aufenthalt von 4 Nächten im Mai 2024

6/10 – Okay

Sharon

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
It was close to the beach, but there was nothing else around it. No where to go shopping, or no entertainment.
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Jennifer

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

KAREN Y

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was perfect! The bed was extremely comfortable. My only complain is the lighting in the room was very poor.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Reservations Department am 24. Mai 2024
Thanks for staying with us, Karen! We appreciate your lovely feedback. Kindly note our lighting standards are set in an effort to be more environmentally conscious, as part of our Wyndham Green initiative. We're happy to hear you enjoyed your stay, and we hope you'll visit us again soon!

10/10 – Hervorragend

Juanita

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful, Clean, Friendly Staff, Perfect location. I will definitely be booking again.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Reservations Department am 24. Mai 2024
Thanks for staying with us, Juanita! We appreciate you taking the time to share your wonderful feedback with us and we're very happy to hear everything was to your liking, especially the service provided by our guests and the comfort of our priced location. We hope to welcome you again soon!

2/10 – Ungenügend

Deanna

Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
The place had roaches
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Reservations Department am 21. Mai 2024
Thank you for staying with us, Deanna! We thank you for taking the time to share your feedback with us, and we are sincerely sorry to hear not everything met your expectations. Please note our facilities are routinely inspected and fumigated in accordance with our protocols. Nevertheless we will be sharing your comments with our Housekeeping & Engineering Teams to follow up on your concerns and ensure we always uphold the standards of room quality and cleanliness we strive for. We hope you will consider TRYP Hotels again in the future, and that we may welcome you again soon. ¡Bonito día!

10/10 – Hervorragend

Alex

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really place, everything is close, beach was awesome, staff was nice.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Reservations Department am 21. Mai 2024
Thank you for staying with us, Alex! We appreciate your feedback and we're very happy to hear everything was to your liking, especially the care provided by our teams and the convenience of our location. We hope you'll visit us again soon!

8/10 – Gut

Mileyka

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lo recomiendo!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reservations Department am 21. Mai 2024
¡Gracias por hospedarse con nosotros, Mileyka! Agradecemos que haya tomado de su tiempo para contarnos sobre su experiencia, y nos complace mucho saber que todo fue de su agrado. Su recomendación significa mucho para nosotros, y esperamos poder recibirle de vuelta pronto. ¡Bonito día!

10/10 – Hervorragend

Elizabeth

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reservations Department am 20. Mai 2024
Thanks for staying with us, Elizabeth! We appreciate you taking the time to share your excellent feedback and we're very happy to hear everything was to your liking, especially the service provided by our teams. We hope to welcome you again very soon!

6/10 – Okay

Elijah

Gut: Personal & Service
...
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reservations Department am 22. Mai 2024
Thank you for staying with us, Elijah! We would love to know what could have been better, and we are at your service if you should like to reach out directly and tell us more about your stay. We hope you will consider TRYP Hotels again in the future and that we may welcome you again soon!

10/10 – Hervorragend

Christerfer

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great experience! Everything advertised is pretty accurate. Very convenient to everything.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Reservations Department am 21. Mai 2024
Thanks for staying with us, Christerfer! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again very soon!

8/10 – Gut

Marisol, long branch

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was extremely friendly! No need to rent car!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Reservations Department am 15. Mai 2024
Thanks for staying with us, Marisol! We appreciate you taking the time to share your feedback and we're happy to hear you enjoyed your stay, especially the care and service provided by our teams. We hope you will visit us again soon!

6/10 – Okay

Lamont

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
It was average no other way to put it
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Reservations Department am 14. Mai 2024
Thanks for staying with us, Lamont! We appreciate your feedback and we hope to welcome you again soon!

10/10 – Hervorragend

Donald Roy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's a pretty ordinary hotel but they are perfect in their ordinariness which makes it quite nice. Nice location a block from the beach. Good, reasonable, Italian restaurant on site.
Aufenthalt von 2 Nächten im April 2024
Antwort von Reservations Department am 13. Mai 2024
Thanks for staying with us, Donald! We appreciate your feedback and we're very pleased to hear you enjoyed your stay. Hope you'll visit us again soon!

10/10 – Hervorragend

Evangeline, Newark

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good Location . Nice Room . Clean . Nice and Helpful Staff
Aufenthalt von 2 Nächten im April 2024
Antwort von Reservations Department am 13. Mai 2024
Thanks for staying with us, Evangeline! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking, especially the quality of our facilities and the care and service provided by our teams. We hope you will visit us again soon!

10/10 – Hervorragend

Natali

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
El cristal del habitación está roto
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reservations Department am 10. Mai 2024
¡Gracias por hospedarse con nosotros, Natalie! Agradecemos que haya tomado de su tiempo para contarnos sobre su experiencia, y nos complace mucho saber que disfrutó de su estadía. Le aseguro hemos compartido sus comentarios con nuestro equipo de Ingeniería para atender sus inquietudes y realizar las reparaciones pertinentes. ¡Esperamos recibirle de vuelta pronto!

8/10 – Gut

Doris

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reservations Department am 10. Mai 2024
Thanks for staying with us, Doris! We appreciate your feedback and we're pleased to hear you enjoyed your stay. Hope you’ll visit us again soon!

8/10 – Gut

Stuart

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reservations Department am 9. Mai 2024
Thank you for staying with us, Stuart! We appreciate your feedback and we're pleased to hear you enjoyed your stay. Hope you'll visit us again soon!

10/10 – Hervorragend

Rolando

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente
Aufenthalt von 4 Nächten im April 2024
Antwort von Reservations Department am 8. Mai 2024
¡Gracias por hospedarse con nosotros, Rolando! Agradecemos que haya tomado de su tiempo para contarnos sobre su experiencia, y nos complace mucho saber que todo fue de su agrado. ¡Esperamos recibirle de vuelta pronto!

8/10 – Gut

Jarred

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Would stay here again. Nice location.
Aufenthalt von 3 Nächten im April 2024
Antwort von Reservations Department am 7. Mai 2024
Thanks for staying with us, Jarred! We appreciate your feedback and we're happy to hear you enjoyed your stay. We certainly look forward to welcoming you again soon!

2/10 – Ungenügend

Edwin

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Roaches in the dining room. The room had a leake in the bathroom which was reported but not fixed. The staff took 1 hour to serve tapas? Staff was unable to respond about places to see in San Juan and
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Reservations Department am 7. Mai 2024
Thank you for staying with us, Edwin! We thank you for taking the time to share your feedback with us, and we are sincerely sorry to hear your stay did not meet your expectations. Please rest assured that we will be taking the appropriate measures to address your concerns and prevent any future occurrences, and ensure we always uphold the standards of cleanliness, service and sense of urgency that valued guests such as yourself deserve. We hope you will consider TRYP Hotels again so we may better serve you in the future. ¡Bonito día!

10/10 – Hervorragend

Edwin, bayamon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Comfty
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Reservations Department am 6. Mai 2024
Thanks for staying with us, Edwin! We appreciate your feedback and we're very pleased to hear everything was to your liking. Hope you'll visit us again soon!

6/10 – Okay

Kattia

Verbesserungswürdig: Sauberkeit und Personal & Service
El area del lobby y la piscina esta super bien. La ubicación es excelente. Es de facil acceso a la playa, puedes ir caminando a diferentes restaurantes de Isla Verde. Ahora, la limpieza para mi fue un -10 en la nevera de la habitación había comida del huesped anterior, la habitación tenia olor a humedad, las almohadas eran demasiado duras, cuando pides que te limpien habitacion literal solo recogen la cama, cambian las toallas y vacian los zafacones. No pasaron la aspiradora y n las alfombras y era notable. Que por cierto, no le ponen bolsas a los zafacones. Deben mejorar la limpieza urgentemente. Ruidos de aspiradora en el pasillo demasiado temprano.
Aufenthalt von 2 Nächten im April 2024
Antwort von Reservations Department am 3. Mai 2024
¡Gracias por hospedarse con nosotros, Kattia! Le agradecemos haya tomado de su tiempo para contarnos sobre su experiencia durante su estadía, y que haya traído esta situación a nuestra atención. Estaremos dando seguimiento a este asunto con nuestro equipo de Houskeeping, para asegurarnos de siempre exceder los estándares de limpieza y servicio a los que aspiramos. La satisfacción de preciados huéspedes como usted es nuestra prioridad, por lo que esperamos recibirle de vuelta muy pronto para así brindarle la calidad de servicio que merece.

10/10 – Hervorragend

Irving

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed for a week they were very clean and nice
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Reservations Department am 20. Mai 2024
Thank you for staying with us, Irving! We appreciate your excellent feedback and we're very happy to hear everything was to your liking, especially the care and services delivered by our teams. We hope you will visit us again very soon!

6/10 – Okay

Lowanda

Mit dem Partner gereist
Gut: Personal & Service
1) The “resort fees” were ridiculous and not justified for this property. 2) Someone threw up on our floor VERY BADLY which blocked our way to the only elevator and stairwell. No one notified us nor provided any options. 3) We paid for an oceanview room with balcony however the balcony door was broken and was not fixed. When we asked to be moved to another room; this balcony door would not open at all and was not fixed for the duration of our stay. These were the only 2 balcony rooms available.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Reservations Department am 3. Mai 2024
Thank you for staying with us, Lowanda! We thank you for taking the time to share your feedback with us, and we are sincerely sorry to hear not everything met your expectations. We will be sharing your comments with all of our Teams to follow up on your concerns. We offer our sincere apologies, and we hope you will consider TRYP Hotels again so we may deliver on the guest experience you deserve ¡Bonito día!

10/10 – Hervorragend

Eric

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent
Aufenthalt von 2 Nächten im April 2024
Antwort von Reservations Department am 2. Mai 2024
Thanks for staying with us, Eric! We appreciate your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

10/10 – Hervorragend

Melissa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Across street from beach.
Aufenthalt von 1 Nacht im April 2024
Antwort von Reservations Department am 1. Mai 2024
Thanks for staying with us, Melissa! We appreciate you taking the time to share your feedback and we're happy to hear you enjoyed your stay. Hope you'll visit us again soon!

6/10 – Okay

zhen, BAYSIDE

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
The room is small, and the door of the restroom is hard to close.
Aufenthalt von 2 Nächten im April 2024
Antwort von Reservations Department am 1. Mai 2024
Thanks for staying with us, Zhen! We appreciate your feedback and we hope to welcome you again soon!

10/10 – Hervorragend

JENNIFER LYNN

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, clean,& everything is right there!!
Aufenthalt von 2 Nächten im März 2024
Antwort von Reservations Department am 1. Mai 2024
Thanks for staying with us, Jennifer! We appreciate you taking the time to share your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

8/10 – Gut

Miroslava

Mit dem Partner gereist
El cuarto olía a humedad y el servicio de customer service es muy deficiente y poco amable
Aufenthalt von 1 Nacht im April 2024
Antwort von Reservations Department am 30. Apr. 2024
¡Gracias por hospedarse con nosotros, Miroslava! Le agradecemos haya tomado de su tiempo para contarnos sobre su experiencia durante su estadía, y lamentamos escuchar que no todo fue de su agrado. Le aseguro estaremos compartiendo sus comentarios con nuestros equipos para atender sus inquietudes ya que la satisfacción de preciados huéspedes como usted es nuestra prioridad. ¡Esperamos recibirle de vuelta muy pronto para así brindarle la calidad de servicio que usted merece!

10/10 – Hervorragend

Kadeen, Danbury

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property was nice; amazing pool. Rooms were quaint. The only thing is the restaurant was going through construction on the 1st floor so they had a temporary one on the 10th that was a makeshift setup. Not a real restaurant. Overall location was convenient and staff was friendly.
Aufenthalt von 3 Nächten im April 2024
Antwort von Reservations Department am 30. Apr. 2024
Thank you for staying with us, Kadeen! We appreciate your feedback and we're very pleased to hear you enjoyed your stay. You will be glad to know that renovations at our main restaurant Emigrante Gastrobar have concluded, and it is once again open for full service. We hope you’ll visit us again soon so you may enjoy all that TRYP By Wyndham Isla Verde has to offer!

10/10 – Hervorragend

Pam

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is my first time back to this hotel since it remodeled. I love it and the area is great! Definitely, my first choice for hotel when coming back to PR.
Aufenthalt von 1 Nacht im April 2024
Antwort von Reservations Department am 29. Apr. 2024
Thanks for staying with us, Pam! We thank you for taking the time to tell us about your most recent stay and we're very pleased to hear everything was to your liking. We so appreciate your loyalty we look forward to welcoming you again very soon!

10/10 – Hervorragend

Serena

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I absolutely enjoyed my stay here! We’ll be back next time we visit PR.
Aufenthalt von 2 Nächten im April 2024
Antwort von Reservations Department am 29. Apr. 2024
Thanks for staying with us, Serena! We appreciate your feedback and we're very happy to hear you enjoyed your stay. We definitely look forward to welcoming you again soon!

10/10 – Hervorragend

Cecilia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff, 5 min drive from the airport , safe area to walk around , easy beach access
Aufenthalt von 2 Nächten im April 2024
Antwort von Reservations Department am 29. Apr. 2024
Thanks for staying with us, Cecilia! We appreciate your wonderful feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

10/10 – Hervorragend

Madeline

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von Reservations Department am 29. Apr. 2024
Thanks for staying with us, Madeline! We appreciate your feedback and we're pleased to hear everything was to your liking. Hope you'll visit us again soon!

8/10 – Gut

tammy

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Pool close to early for people who come down there for vacation after they get through exploring the city and then come back to the room and the pool is closed early. It’s no fun.
Aufenthalt von 3 Nächten im April 2024
Antwort von Reservations Department am 26. Apr. 2024
Thanks for staying with us, Tammy! We appreciate you taking the time to share your feedback and we're happy to hear you enjoyed your stay. We will share your suggestion about the pool hours with our management team so we may take it on board. We hope to welcome you again soon!

6/10 – Okay

Allissa

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Reservations Department am 29. Apr. 2024
Thank you for staying with us, Allissa! We thank you for sharing your feedback, and we are at your service if you should like to reach out directly to tell us more about your stay. We hope you will consider TRYP Hotels again in the future and that we may welcome you soon!

4/10 – Schlecht

Dana

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The rooms are very small and our shower drain was plugged the entire stay. The hotel hallways feel small and cramped. Breakfast was not worth $20 a person, although the view was beautiful. Linda the mixologist was fantastic. The rest of the staff acted as if we were an inconvenience.
Aufenthalt von 9 Nächten im März 2024
Antwort von Reservations Department am 25. Apr. 2024
Thank you for staying with us, Dana! We thank you for taking the time to share your feedback, and we're very sorry to hear not everything met your expectations. We will be sure to share your comments with our teams to ensure we always deliver on the standards of room quality and excellent service we strive for. We hope you will consider TRYP Hotels again in the future so we may deliver on the guest experience you deserve!

10/10 – Hervorragend

Jose

Aufenthalt von 1 Nacht im April 2024
Antwort von Reservations Department am 14. Mai 2024
Thanks for staying with us, Jose! We appreciate your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

10/10 – Hervorragend

Pierre, Orlando

Aufenthalt von 3 Nächten im April 2024
Antwort von Reservations Department am 14. Mai 2024
Thank you for staying with us, Pierre! We appreciate your feedback and we're very pleased to hear everything was to your liking. Hope you'll visit us again soon!

4/10 – Schlecht

Mykel

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very noisy from them fixing something in the ceiling outside of my room. Then my patio door wouldn't lock and everything was moist with condensation on everything. Its been the wsy for so long mold was everywhere in the bathroom, entrance, vents, and beginning on the ceiling. They didn't upgrade me but offered to down grade me and bring towels.
Aufenthalt von 1 Nacht im April 2024
Antwort von Reservations Department am 25. Apr. 2024
Thank you for staying with us, Mykel! We thank you for taking the time to share your feedback with us, and we are sincerely sorry not everything met your expectations. While we regret that an upgrade was not available during your stay, we are pleased to know that our Front Desk team was able to offer alternate compensation for the inconvenience. Please rest assured we have followed up with our Housekeeping & Engineering Teams in order to address your concerns and ensure we always uphold the standards of room quality that valued guests such as yourself deserve. We hope you will consider TRYP Hotels again in the future, and that we may welcome you again soon. ¡Bonito día!

6/10 – Okay

Rasaan

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
I loved the property! The pool, though small, had a private feel to it and there was plenty of space to sunbathe. The only snag, which was corrected immediately, was that I was originally assigned a room that had not been cleaned. However, once I informed the front desk, they immediately gave me another room as well as vouchers for the restaurants that were on the premises. Front staff was great! The beach was also conveniently located, literally across the street. I loved going there every morning to catch the sunrise. This trip did not disappoint!
Aufenthalt von 5 Nächten im April 2024
Antwort von Reservations Department am 23. Apr. 2024
Thanks for staying with us, Rasaan!Once again we offer our apologies regarding the incident with the original room assigned, but we are very happy to know that our teams were able to accommodate you and that you enjoyed the rest of your stay. We hope to welcome you again very soon!

10/10 – Hervorragend

Bryana Amanda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Awesome location by beach
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Reservations Department am 19. Apr. 2024
Thanks for staying with us, Bryanna! We appreciate your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

8/10 – Gut

Martin, Braintree

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Last minute booking for a place to crash before a 2am flight home. Close proximity to airport. Place was very clean, modern and had on site parking. Was perfect for what we needed and reasonably priced.
Aufenthalt von 1 Nacht im April 2024
Antwort von Reservations Department am 19. Apr. 2024
Thanks for staying with us, Martin! We appreciate your feedback and we're very happy to hear you enjoyed your stay. We hope to welcome you again soon!

8/10 – Gut

María

Aufenthalt von 1 Nacht im April 2024
Antwort von Reservations Department am 9. Mai 2024
Thanks for staying with us, María! We appreciate your feedback and we're happy to hear you enjoyed your stay. We hope to welcome you again soon!

2/10 – Ungenügend

Anisa

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This property is conveniently located however it was very dirty. I was told my room was ready and when I made my way there I found a man making repairs. The hotel did not seem busy so why did they send me to a room needing repairs? The same dirty toothpick and food were left in the hallway of my room the entire stay. The shower was extremely dirty I had a feeling based on past reviews so I was prepared with my cleaning supplies. The counter space throughout the room needed to be cleaned as well as there was what looked to be old ketchup. I did not raise my concerns to the staff because every interaction they seemed they didn’t want to be bothered. I was only there waiting on my air bnb. Will never stay again and will not recommend. Unfortunately I booked through Expedia and I expected more as they are extremely reputable.
Aufenthalt von 2 Nächten im April 2024
Antwort von Reservations Department am 19. Apr. 2024
We thank you for taking time of out your busy schedule to share your feedback with us, Anisa. We are sincerely sorry to hear not everything met your expectations, and we will be sharing your comments with our Housekeeping & Engineering Teams to follow up on your concerns with the room, and ensure we always uphold the standards of room quality, service and sense of urgency that valued guests such as yourself deserve. We certainly do hope that you will consider TRYP Hotels again in the future, and that we may welcome you again soon to deliver on the guest experience you deserve. ¡Bonito día!

8/10 – Gut

Wanda

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
The property once renovations are completed will be gorgeous. I enjoyed my stay , its location and service were great.
Aufenthalt von 1 Nacht im April 2024
Antwort von Reservations Department am 19. Apr. 2024
Thanks for staying with us, Wanda! We appreciate your feedback and we're happy to hear you enjoyed your stay. You will be glad to know that our Restaurant renovations are set to be completed this weekend, and regular operating hours will recommence next week. We hope to welcome you again soon!

10/10 – Hervorragend

Becky

Aufenthalt von 4 Nächten im April 2024
Antwort von Reservations Department am 6. Mai 2024
Thanks for staying with us, Becky! We appreciate your feedback and we're very happy to hear everything was to your liking. We hope to welcome you again soon!

8/10 – Gut

Monique

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I came to this property by accident. I had booked a stay at another hotel and that hotel was awful. When I arrived at the property, I was greeted by Alexandra (I think that is her name) who was extremely patient and accommodating. She was friendly and a pleasure to work with. The entire staff was helpful, but she wsa my first point of contact and I looked forward to seeing her during my stay. The property itself is located across the street from the beach or a short walk to a different part, there are plenty of restaurants in the area. The area is lively and bustling and a great place to stay if you're a tourist. I would recommend this hotel to anyone looking to visit Puerto Rico. I traveled with my son and I felt safe and comfortable in this location.
Aufenthalt von 3 Nächten im April 2024
Antwort von Reservations Department am 11. Apr. 2024
Thanks for staying with us, Monique! We appreciate you taking the time to share your wonderful feedback with us. We're very happy to hear you enjoyed your stay, especially that our team members such as Alexandra delivered on the level of service we always strive for. We thank you for your recommendation and we hope to welcome you again soon!

10/10 – Hervorragend

Pedro

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent, very attentive staff. Comfortable close to everything and very clean. Grateful!
Aufenthalt von 1 Nacht im April 2024
Antwort von Reservations Department am 11. Apr. 2024
Thanks for staying with us, Pedro! We appreciate you taking the time to share your excellent feedback and we're very happy to hear everything was to your liking, especially the cleanliness of our facilities and the service provided by our teams. We hope to welcome you again soon!