We very much appreciate your comments regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We very much appreciate your comments regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Thank you for the rating - truly appreciated.

Thank you for taking the time to share your candid feedback. Comments as yours help us focus on improving areas for future enjoyment. We have shared the feedback with the team so as to serve as motivation.

Thank you for taking time out from your busy schedule to share your candid feedback regarding your recent stay. I have shared with the teams so as to focus on improvements. We do hope that you decide to return and continue sharing with us your findings.

Thank you for your comments - we truly appreciate you taking the time to share for others to read.

Thank you for sharing your sentiments regarding your stay.

Thank you very much for taking the time to share your comments regarding your stay at the {hotel}. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address your concerns in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future.

We are sorry that we did not meet your expectations. The review has given us the opportunity to look in improving services and products - for that we thank you for sharing.

Thank you for sharing your experience for others to read. The staff at the hotel love reading these and it helps motivate to continue keeping the property shining as the gem that she is.

Thank you for taking the time and trouble to write a review regarding your recent stay at The Fairmont El San Juan. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. Yours sincerely,

We are so happy to read your note, can't wait to see you return!

Thank you for the rating - truly appreciated!

Thank you for your review, guest feedback is an important tool so as to measure and improve products and services.

We are truly sorry that your experience was not up to standards. We appreciate you advising us of our shortcomings. We will address accordingly.

Thank you for sharing your experience and sharing tips. The El San Juan family truly appreciates it.