Dear Eldin,I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas as well as clarity on charges and fees are important and I apologize that we did not fulfill that expectation during your visit. Your comments have been shared with our housekeeping leaders to ensure proper follow up. Through our booking partners all our charges and fees related to Resort Destination Fees are disclosed.

Saman,It is great to hear you appreciated the prime location with its easy access to the beach and restaurants, as well as the rooftop swimming pool. However, we regret you experienced some issues during your stay. The additional charge mentioned during check-in is usually addressed by our front desk for clarity. The cleaning and maintenance problems you faced during your visit are concerning. We will ensure these concerns are reviewed with our team members to prevent future occurrences.We hope to have the opportunity to welcome you back again.

Stephanie, the team at the AC Hotel San Juan Condado is thrilled you enjoyed the friendly service, convenient location, and proximity to the beach. Cleanliness is a top priority for us, so we're delighted to hear your appreciation. We hope to welcome you back soon!

Kadeem, thank you for taking the time to rate your experience. Your feedback is valuable, and we're continuously striving to improve. We hope to have the opportunity to serve you better in the future.

Timothy, the team members at AC Hotel San Juan Condado are thrilled to hear that you found them friendly and helpful. We're looking forward to welcoming you back!

Elain,It is disheartening to hear about your recent experience. Your comments on the service and additional charges have been noted. The team continually strives to improve, and feedback like yours is invaluable in this process. We hope you will reconsider and give us another opportunity in the future.

Mark Anthony, thank you for your kind words! We're thrilled to hear you enjoyed the fantastic location of AC Hotel San Juan Condado. Our team is looking forward to welcoming you back on your next visit!

Marcelino, thank you for sharing your experience at AC Hotel San Juan Condado. We're delighted to hear you had a great stay. We look forward to welcoming you back soon!

Ashley, it's disappointing to hear that external noise impacted your experience. Ensuring all guests have a peaceful stay is a priority for us. In the future, we encourage guests to report disturbances promptly to our team members so they can take immediate action. We hope you allow us one more chance to turn around your experience if you choose to visit again.

Aaron, it's fantastic to hear you found the AC Hotel San Juan Condado to be remarkable. It's pleasant to hear that our front desk team members provided you with exceptional service, making your stay even more enjoyable. We appreciate your kind words and look forward to welcoming you back soon!

Norma, thank you for your rating. We strive to make every guest's stay enjoyable. If there are specific aspects of your stay that we can improve upon, feel free to let us know. We value your feedback as it helps us to enhance our services.

Nicholas, it's fantastic to know that you valued the convenient location of AC Hotel San Juan Condado. Thank you for this lovely review! You know where to find us for your next travel adventure.

Sanjay, it's great that you acknowledge AC Hotel San Juan Condado as a decent choice for your stay. We strive to exceed guest expectations, and your feedback is valuable to us. We hope to enhance your experience on your next visit.

Henry, it's delightful to hear your overall experience at the AC Hotel San Juan Condado was positive. We appreciate your feedback regarding room features and be assured we continually aim to enhance guest comfort. We anticipate welcoming you back in the future for an even more enjoyable stay.

Tiffany, it's wonderful to hear how much you enjoyed your stay at AC Hotel San Juan Condado. We're thrilled that our team members, pool and bar contributed to an exceptional experience. We can't wait to provide another amazing stay for you in the future.

Carl, thank you for choosing AC Hotel San Juan Condado and sharing your feedback. Your high rating is appreciated. We trust that your experience with us was enjoyable and we're looking forward to welcoming you back for another visit soon.

Delia, we're disappointed to hear about your experience with the television in your room. It appears there was a mishap in addressing your issue promptly, for which we sincerely apologize. This isn't typical of the service we aim to provide, your comfort and satisfaction are our priority. We've noted your comments and assure you they will be shared with the appropriate departments to improve future guest experiences. We hope you will consider giving us another chance to demonstrate our commitment to excellent customer service.

Thanks for the perfect rating, Mealeah! We can't wait to see you again soon for another amazing experience at AC Hotel San Juan Condado. Have a great day!

Thanks, Cynthia! It's outstanding your time at AC Hotel San Juan Condado was fantastic. We can't wait until your next visit!

Sam, it's clear from your feedback that certain aspects of your stay didn't meet your expectations. We're sorry to hear about the maintenance concerns and the issue you encountered with your room. It's encouraging to hear Edwin was able to help re-accommodate you promptly. We diligently keep up with bed linen changes, and we regret any misunderstanding about this. Your thoughts about our prime location are appreciated and we hope you might consider us for another stay in the future when renovations are complete.

Guttenberg, thank you for sharing your wonderful experience at AC Hotel San Juan Condado. We're thrilled you found our beds cozy and were pleased with the swift room service. It's wonderful that our team members exceeded your expectations with luggage management. We look forward to your return in the future.

Jason, your kind words about AC Hotel San Juan Condado are much appreciated. We're thrilled to hear that you enjoyed our strategic location and found our team members warm and welcoming. We look forward to the opportunity of hosting you again in the near future.

Johnny, it's nice to know you found the location convenient. We hope there are other aspects of your stay that you enjoyed as well. We aim to improve on any areas that did not fully meet your expectations. Look forward to welcoming you back.

Miguel, we're delighted to hear that you found the team members at AC Hotel San Juan Condado to be nice! We strive to provide the best service possible to our guests and your words inspire us to continue doing so. We hope to welcome you back soon!

Meidi, thank you for your positive feedback! The team at AC Hotel San Juan Condado is delighted to see that you had an excellent stay. We're looking forward to welcoming you back soon!

Desiree, it's delightful to hear that your overall stay at the AC Hotel San Juan Condado was enjoyable. We regret if certain aspects, such as our pool size and room lighting, may not have met all of your preferences. Also, we're sorry for any inconvenience related to the intermittent internet access. Your feedback is crucial to us, and it helps us ensure that we continue striving for a fantastic guest experience. We hope to welcome you and your family again soon for an even better experience.

Anisha, we're thrilled to hear that you felt secure at AC Hotel San Juan Condado. Our team members take great pride in providing a comfortable and friendly environment. We're glad to know that our convenient location near the beach and a variety of restaurants meet your expectations. Your love for the room is greatly appreciated! We look forward to welcoming you back for another wonderful stay in the future.

Antwuanette, it's great to hear that you found AC Hotel San Juan Condado to be an excellent place to stay. We're thrilled that you're already considering returning. That's exactly the kind of experience we aim to provide. Look forward to welcoming you back in the future.

Abdullah, it's wonderful to hear that you enjoyed your stay at the AC Hotel San Juan Condado. We're glad our team member Francisco provided excellent assistance, which along with our rooftop pool, and clean, spacious rooms contributed to your great experience. We take note of your feedback about the lighting. The convenient laundry facilities and our location close to Ashford Avenue attractions, as well as the daily credit, certainly add value to our guests’ experience. We're glad you took advantage of the beach amenities we provide. We look forward to having the opportunity to serve you again on your next visit.

Ya Yun, thank you for choosing AC Hotel San Juan Condado and sharing your positive experience. We're thrilled to hear you enjoyed the pristine environment and our prime location with proximity to local amenities. We can't wait to welcome you back next time you visit San Juan.

Louis, it's wonderful to read your positive comments about the AC Hotel San Juan Condado. We take pride in the exemplary service our team members provide, and we're more than happy they contributed to your enjoyable stay. Do come visit us again for another fantastic experience.

Monique, it's wonderful to hear you had a satisfying stay at AC Hotel San Juan Condado. We value your feedback and look forward to delivering another memorable experience on your next visit. Safe travels!

Michael, your insights regarding the resort fee and the way its benefits are applied are appreciated. We understand this could have an impact on the overall experience. Our policy aims to offer daily opportunities to enjoy our dining services yet we see how this could be constrictive. Your feedback has been noted and will immensely aid us to consider changes that may result in greater guest satisfaction. We're glad you found merit in the location and quality of our property. Despite your disappointment with our current policy, we hope you might consider giving us another opportunity in the future.

Chinele, thank you for the perfect rating! We are delighted to know you enjoyed your stay at the AC Hotel San Juan Condado. Your support is truly appreciated and we hope to welcome you back soon.

Thank you for the perfect rating, Ebony!We are very pleased to hear that you had a wonderful stay at AC Hotel San Juan Condado. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

Tiara, we're pleased to know that your stay at AC Hotel San Juan Condado met your expectations. It's always our goal to provide a good experience. We hope to welcome you back in the future for an even better experience. Thank you for your review.

Josh, we appreciate your feedback regarding the quality of our linen and our maintenance standards. Our commitment is to provide a clean, convenient, and seamless stay, and we regret that these parameters were not met to your satisfaction. It's good to hear your positive remarks related to our location and team members, and we value your suggestions for improvement. We hope for an opportunity to serve you better in the future.

Jazmyne, it's evident from your rating that your stay at the AC Hotel San Juan Condado didn't fully meet your expectations. We appreciate ratings like yours as they give us a chance to improve. Please feel free to share any specific comments or suggestions you might have. We do hope we'll have the chance to offer you a more enjoyable experience in the future.

Tyrrina, we're bursting with joy to read your review. We're glad to know that features like the rooftop pool, balcony, and especially soft bedding and pillows at AC Hotel San Juan Condado met your expectations. It's delightful to know that our wonderful location and comfortable, spacious rooms added to your experience. We hope our team members were able to provide the high standard of service we expect for our guests. Excited to welcome you back on your next visit. Safe travels until then!

Yasmeen, we appreciate the time you took to share your feedback on your recent stay. We are glad to know that the location of the property was to your liking. We regret you had concerns about our operational efficiency and team interaction. We firmly believe in the proficiency of our team members and continuously strive for improvement based on feedback. It's important to us that our guests feel attended to and we're sorry that was not your experience. We hope to have the opportunity to provide a more satisfying experience on your next visit.

Jeff, we're grateful you took the time to share your experience. It's unfortunate to hear there were some concerns regarding room cleanliness and amenities replenishment. Please know, these are valuable insights to remind us where improvements can be made.It's also regrettable that the resort fee was an inconvenience and the bar was closed one of the days. With respect to room layout and lighting, we do have a variety of room types designed to meet various needs for our guests.We appreciate you bringing your points to our attention and hope that you would consider giving us another chance to ensure a better stay.

Qi, it's great to hear you appreciated your stay at the AC Hotel San Juan Condado. We're pleased to note the convenient location and proximity to popular restaurants worked well for you. We understand the noise from the air conditioning unit may have been less than ideal and appreciate your adaptability. Hoping you will choose us again in the future.

Zoltan, thank you! It's great to hear you had a wonderful experience at AC Hotel San Juan Condado. Our team looks forward to your next visit. Safe travels till then!

Gail, it's great to hear that you had a good time at AC Hotel San Juan Condado. We regret that you encountered some technical issues and want to assure you that we strive to offer seamless technology amenities for all our guests. It's our priority to rectify these concerns immediately for a more satisfying experience in the future. We hope you will choose us again for a totally seamless stay.

Nyree, we appreciate you taking the time to share your concerns about the beach area. It's unfortunate that your experience at the beach did not meet your expectations due to unsuitable behaviors from other beach-goers. We strive to ensure our guests have a relaxing, secure experience, and we are continually liaising with local authorities to assist in maintaining a pleasant environment for all. We hope you will consider staying with us again for a more satisfying experience.

Cristina, we regret to hear about your recent experience and it truly disheartens us to learn that our upkeep did not live up to your expectations. We constantly emphasize on cleanliness and it is one of our highest priorities. Needless to say, your feedback about the bed linen, upkeep in the vicinity of the pool, and the waste management is concerning and is being forwarded to the responsible teams.Highlighting your comments about the restaurant, we want to assure you that we are committed to providing our guests with quality food and a delightful dining experience. Your feedback is valuable and will steer us in making necessary improvements.We never want a guest to go without feeling valued or looked after and any lapse in this is unacceptable. We wish to assure you that we are using your feedback to rectify these issues immediately. If you would consider giving us another chance, the team would be more than eager to serve you better in the future.

Tracey, it's lovely to hear that you appreciated the cleanliness of AC Hotel San Juan Condado and our friendly team members. We're also glad our location was ideal for your stay. Thank you for considering us for future trips; we cannot wait to welcome you back.