We are happy to hear that we met your expectations during your stay with us. Thank you for choosing us as your home away from home.

Dear Theophilus,Thank you for your feedback and for choosing to stay with us. We apologize for the inconvenience regarding the housekeeping service on your first day. Please note that we provide housekeeping upon request to ensure we meet our guests' preferences.For any future stays, please feel free to request housekeeping services, and we'll be happy to accommodate your needs. We're glad to hear you enjoyed the gym, and we hope to welcome you back soon.Best regards,

Dear Eric,Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you experienced with the breakfast service. It is disappointing to hear that there were no breakfast items available at the start of breakfast and that our staff was not able to keep up with the demand.We will review our breakfast service procedures to ensure this does not happen again and to improve our guest experience.Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Best regards,

Dear Richard, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas

Dear Erin, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas

Dear Minoru, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas

Dear Jasmine,Thank you for your feedback. We sincerely apologize for any inconvenience you experienced during your stay. We understand your concerns about the lack of a hot tub, parking costs, and the price of breakfast and coffee. As a gesture of goodwill, we would like to remind you that we offer complimentary coffee in your room for your convenience.At Sonesta, we strive to make your stay as seamless and enjoyable as possible by offering a range of amenities and features to enhance your experience:- **Shuttle Service**: Take advantage of our free shuttle service to the Norman Y. Mineta San Jose International Airport.- **Business Services**: Designed with the business traveler in mind, enjoy access to our 24-hour business services, with printing and copying capabilities.- **Meeting Spaces**: Our meeting room is perfect for a working session with colleagues, small training class, or team breakfast. Need to check in with the office or hop on a conference call? Spread out in one of our flexible lobby workspaces.- **Fitness Center & Pool**: Enjoy many of the conveniences of a full gym. Our well-equipped fitness center helps you stay on top of your game with free weights, cardio machines, and space to stretch out. And our heated outdoor pool is fun for the family.- **Laundry Services**: We are pleased to offer on-site laundry facilities for your convenience.We hope these amenities provide you with the comfort and convenience you deserve. If there is anything else we can do to assist you, please do not hesitate to let us know.Warm regards,Elyas A.

Dear Phebe,We are thrilled to hear that you had a great stay with us. Your feedback is valuable in helping us maintain and improve our services.If you have any additional comments or suggestions, please do not hesitate to contact us. We are always looking for ways to enhance our guests' experiences.We look forward to welcoming you back soon!Sincerely,Elyas Ahmad

Dear Liza,We are thrilled to hear that you had a great stay with us. Your feedback is valuable in helping us maintain and improve our services.If you have any additional comments or suggestions, please do not hesitate to contact us. We are always looking for ways to enhance our guests' experiences.We look forward to welcoming you back soon!Sincerely,Elyas Ahmad

Dear William,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select San Jose Airport. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select San Jose Airport. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Elyas Ahmad

Hello Lisa, I'm truly sorry to hear about your experience during your stay. It sounds like there were several issues that made your stay less than satisfactory. We strive to provide excellent service and ensure that our guests feel comfortable and well taken care of throughout their time with us.I apologize for the delay in check-in and the inconvenience it caused you. Additionally, I'm sorry to hear about the breakfast experience. We aim to offer a delicious and satisfying meal to start your day, and it's disappointing to hear that we fell short in this regard.Regarding the hygiene concerns you mentioned about the food preparation area, I completely understand your discomfort. Food safety and cleanliness are top priorities for us, and I assure you that I will address this with our staff to ensure that all necessary precautions are taken to maintain a clean and hygienic environment in our kitchen.Your feedback is invaluable to us as it helps us identify areas for improvement, and I want to thank you for bringing these issues to our attention. Please know that we take your concerns seriously, and we will take the necessary steps to prevent similar occurrences in the future.If there's anything else I can assist you with or if you'd like to discuss your experience further, please don't hesitate to reach out to me directly. We value your patronage and hope to have the opportunity to regain your trust in the future.Elyas. AAGM

Dear Monique,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Dear Yuridia,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Dear Rebecca,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Hello T,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

hello Janet, I'm sorry to hear about your experience. It sounds like there were several shortcomings during your stay, from the cramped reception area to the disappointing breakfast offerings. This certainly doesn't align with the level of service we aim to provide. Please accept our sincerest apologies for any inconvenience or confusion caused. Your feedback is incredibly valuable, and I assure you we'll take immediate steps to address these issues to ensure a better experience for our guests in the future. If there's anything specific you'd like to discuss or if there's any way we can make it up to you, please don't hesitate to reach out. Your satisfaction is our top priority.Elyas. AAGM

Thank you for staying with us.

Dear Roy, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas

Dear Hugo,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Dear Rebecca,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select San Jose Airport. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select San Jose Airport. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Elyas A

Dear Paul,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Dear Josephine,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Thank you for your feedback. We address your concerns with our front desk staff. We apologize for any inconvenience this may have caused you.

Dear Nora,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

We apologize for the inconveniences of the room changes. We have addressed this issue with our front desk and housekeeping. Thank you for staying with us.

Dear Manish,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Dear Sarah,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Dear Elizabeth,We're delighted to learn that you thoroughly enjoyed your recent stay with us.Should you have any further feedback or suggestions that could assist us in enhancing our services, please feel free to reach out to us at your convenience.Anticipating your return soon!Warm regards,Elyas Ahmad

Dear Angela,We're absolutely delighted to learn that you thoroughly enjoyed your recent stay with us!Your feedback is invaluable to us, so if there's anything else you'd like to share to help us enhance our services further, please feel free to reach out.We eagerly anticipate your return and another opportunity to provide you with an exceptional experience!Warm regards,Elyas Ahmad

Dear Junko,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Dear Hilary,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Dear Timothy,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Dear Sebastin,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Dear Leland,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas A.

Dear Debbie,We are delighted to learn that you thoroughly enjoyed your recent stay with us.Should you have any further feedback or suggestions that could aid us in enhancing our services, please feel free to reach out to us at your convenience. We sincerely value your input.We apologize for any inconvenience caused by the closure of our restaurant and bar in the evenings. Rest assured, we are actively working towards reopening them within the coming month or so. We truly appreciate your patience and understanding in this matter.We eagerly anticipate your next visit and the opportunity to welcome you back.Warm regards,Elyas A

Dear Kylie,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the cleanliness issues you encountered during your visit. It is unacceptable that your sheets had blood stains and that there was hair in the bathroom that did not belong to you. Please rest assured that we take such matters very seriously, and we have addressed this with our housekeeping team to ensure that this lapse in our service standards does not recur.We are glad to hear that despite these issues, you found your stay to be quiet and that you were not disturbed by the proximity to the airport. However, we understand that cleanliness is paramount, and we deeply regret that we fell short of your expectations in this regard.We appreciate your understanding and patience in allowing us the opportunity to rectify the situation promptly. We are committed to providing all our guests with a comfortable and enjoyable experience, and we hope to have the opportunity to welcome you back in the future to demonstrate the high standards of cleanliness and service that we strive to uphold.Once again, please accept our sincerest apologies for any inconvenience caused, and thank you for bringing this matter to our attention.Warm regards,Elyas Ahmad

Dear Jenny,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select San Jose Airport. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select San Jose Airport. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Elyas Ahmad

Dear Rico,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Dear Juan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad

Dear Paul,We're delighted to learn that you thoroughly enjoyed your recent stay with us.Should you have any further feedback or suggestions that could assist us in enhancing our services, please feel free to reach out to us at your convenience.Anticipating your return soon!Warm regards,Elyas A

Dear Charles,Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience and disappointment you encountered during your stay with us.We deeply regret that the sheets in your room were not changed prior to your arrival, and we apologize for the oversight. While we're glad our staff promptly addressed this issue when notified, we understand the inconvenience it caused, especially upon your late arrival.Additionally, we apologize for the shortage of towels in your room. Providing ample amenities for our guests is essential, and we regret that we fell short in this regard. Your feedback regarding the need for additional towels for a party of five has been duly noted, and we will take steps to ensure such oversights are avoided in the future.We understand that these issues collectively led to a delay in your ability to rest comfortably, and for this, we extend our sincerest apologies. Your feedback is invaluable to us as it helps us identify areas for improvement, and we assure you that we are taking immediate steps to address these concerns internally.Once again, we apologize for the inconvenience you experienced and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,Elyas . A

Dear Larry,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad

Dear Aliza,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select San Jose Airport. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select San Jose Airport. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Elyas Ahmad