Außenbereich

Bewertungen von Hyatt Place San Jose/Downtown

3 out of 5
Hyatt Place San Jose/Downtown
282 Almaden Blvd, San Jose, CA

Bewertungen

8,0

Sehr gut

484 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
227 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
133 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
73 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
87 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,4/10

Personal & Service

7,8/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Kohulan

Aufenthalt von 8 Nächten im August 2023
Antwort von Veronica am 21. Sept. 2023
Hello Kohulan!Thank you for the great 4-star rating! We are happy to hear that you enjoyed your stay at Hyatt Place San Jose Downtown! We hope to have the pleasure of welcoming you back in the future, so please feel free to contact us should you need any assistance.

10/10 – Hervorragend

Lars Rene

Aufenthalt von 2 Nächten im Januar 2023

10/10 – Hervorragend

Roy Hashimoto

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good location, very good staff, nice and clean room.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Krista am 25. Mai 2024
Hello Roy Hashimoto, thank you kindly for your wonderful 5 out of 5 rating and kind review of your stay with us here at the Hyatt Place San Jose/Downtown. We love to know that you received exceptional service from our hotel staff during your stay, and that the quality and cleanliness of your room accommodations met your needs! We hope to see you again!Kind Regards, Krista

10/10 – Hervorragend

Alden

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was superb
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 25. Mai 2024
Alden, the team at Hyatt Place San Jose/Downtown is thrilled to hear you found them superb. We look forward to welcoming you back soon!

6/10 – Okay

Paula

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Staff were great, breakfast was good and the facility was very clean. Unfortunately, we did not get much sleep because of the noise. Neighboring guests coughing, toilets flushing and the noise from the fridge in our room in addition to the external noise was too much for us to sleep.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 25. Mai 2024
Paula, thank you for sharing your feedback. It is great to hear our team members made a positive impression and that you enjoyed the breakfast. We regret the disturbances you experienced during your stay. Your comments are valuable, and we will look into ways to improve the overall guest experience. Safe travels and we hope to see you again.

10/10 – Hervorragend

SERGIO

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We came for a concert to Civic center and was very close for us. We really enjoy our stay
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Tania am 24. Mai 2024
Hi Sergio,Thank you for the 5 -star rating and feedback, we are pleased to know that you enjoyed your stay with us. We hope to have the opportunity to have you as a guest with us again. Thank you for choosing Hyatt Place San Jose/Downtown.Best wishes,Tania

4/10 – Schlecht

ella m

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had a cracked sink, the toilet was leaning to the side, the a/c made all kinds of noise. I kept the a/c on but it actually turned itself off. The tv was terrible you couldn’t see the picture at all it was so dark. There was no bar or restaurant. They did serve breakfast which we didn’t eat because I just wanted to leave from the terrible sleep I had. They also don’t have parking it was Nextdoor in some other place. The only thing that I liked was it being close to the civic center other than that it sucked. The staff wasn’t friendly and not talkative at all. The hotel was packed with kids, a lot of dogs, people that were getting high and drunk being loud in the lobby and in front of the hotel. They made it difficult for DoorDash to leave the building too. I wish I could get my money back for this terrible hotel. And I normally stay at the Hyatt when I go out of town, due to this I won’t stay here again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Ella, thank you for providing your feedback. It's unfortunate you encountered multiple inconveniences during your stay. The proximity to the civic center is indeed convenient, and it's distressing to hear that other aspects of your experience didn't meet your expectations. Your comments about the condition of the room and the overall environment will be shared with the team for review. We appreciate your loyalty to the Hyatt brand and regret that this stay did not reflect your usual experiences.

8/10 – Gut

Virginia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We live not far away but decided to stay the night due to a concert at SJ Civic center and TBH impossible to beat this location.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Virginia,Thank you for choosing to stay at the Hyatt Place San Jose/Downtown. It's great to hear that the location was convenient for your concert plans. We hope you had a fantastic time at the event, and we look forward to welcoming you back for another stay in the future.

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel with great location, super nice, clean room & wonderful breakfast.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 21. Mai 2024
Mark, thank you for your fantastic review! The team at Hyatt Place San Jose/Downtown is thrilled to hear you enjoyed the convenient location, spotless room, and delightful breakfast. We're looking forward to welcoming you back soon!

8/10 – Gut

Jayne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 18. Mai 2024
Jayne, thank you for choosing Hyatt Place San Jose/Downtown. We hope you had a pleasant stay and look forward to welcoming you back in the future.

10/10 – Hervorragend

SEO

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 18. Mai 2024
SEO, thank you for rating your experience at the Hyatt Place San Jose/Downtown so highly. The team is delighted to know you had a great stay. We look forward to hosting you again soon!

2/10 – Ungenügend

Amy

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Won't be booking here again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 15. Mai 2024
Amy, we regret to hear that your experience didn't meet your expectations. We continuously endeavor to enhance our guest experience and your feedback is essential in this process. Should you ever give us another chance, we are confident we'll deliver an improved stay.

10/10 – Hervorragend

Jean

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 15. Mai 2024
Jean, thank you for your excellent rating for Hyatt Place San Jose/Downtown. It's heartening to know that you had a wonderful experience at our hotel. We're looking forward to welcoming you back soon!

10/10 – Hervorragend

Thomas, San Mateo

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed here 1 night to attend a concert at the SAP center. I was able to walk to the show, lots of bars/restaurants in the area. Very clean room, greta staff. AAA
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Thomas, thank you for sharing your wonderful experience at the Hyatt Place San Jose/Downtown. It's delightful to hear that our location was conveniently close to the concert venue, and you were able to enjoy the nearby attractions. We're pleased you noted the cleanliness of our rooms, and that our team members served you well. We look forward to your return for another superb stay.

10/10 – Hervorragend

David

Room condition old and worn bathrooms especially.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 13. Mai 2024
David, we understand that there may be some aspects of our rooms that didn't fully meet your expectations, notably the bathroom conditions. Rest assured we have taken note of your feedback and will consider it as we continuous endeavor to enhance our accommodations. Despite this, we hope your stay in San Jose was enjoyable overall. Thank you for taking the time to share your experience with us.

10/10 – Hervorragend

Lucy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My daughter and I stayed one night for a concert. All of the staff were extremely nice. Housekeeping staff gets extra kudos for having exceptionally clean rooms and each staff member said hi when we walked by. Best service ever. Complementary breakfast was very good. Lots of options eggs, potatoes, bacon, toast, bagels, cereal, oatmeal, yogurt, fruit, donuts, juice, coffee and tea options! Dinner was a 10 min walk to downtown and SAP center was 15 to 20. Would definitely stay here again!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Melinda am 9. Mai 2024
Dear Lucy,Thank you for taking the time to review our property. We are so glad to hear our staff was nice and that you found your room exceptionally clean. We are also glad to hear you enjoyed the complimentary breakfast and found a large variety of items offered. We hope to welcome you back to Hyatt Place San Jose/Downtown again soon!Warm regards,Melinda

2/10 – Ungenügend

Francisca

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Air conditioning was not working in the room. I requested service two times and it was not resolved .
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Terry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 10. Mai 2024
Terry, it's fantastic to hear that your experience at Hyatt Place San Jose/Downtown was great! We trust that our terrific location and dedication to guest satisfaction played significant roles during your stay. We look forward to welcoming you back on your future visits to San Jose.

10/10 – Hervorragend

jessica

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 8. Mai 2024
Jessica, it's wonderful to hear that your stay at Hyatt Place San Jose/Downtown was a success. We're thrilled to have exceeded your expectations and we hope to see you again soon for another excellent experience. Safe travels until then.

10/10 – Hervorragend

Diana

Gut: Personal & Service und Zustand der Unterkunft
Safe
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Melinda am 4. Mai 2024
Dear Diana,Thank you for taking the time to review our property. We are so glad to hear you felt safe at our hotel. We hope to welcome you back to Hyatt Place San Jose/Downtown again soon!Warm regards,Melinda

10/10 – Hervorragend

Cristian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Los recepcionistas muy amables es lo más principal que me gustó bilingües en mi manera personal el que me atendió muy amable y accesible es lo más importante que un hotel pueda tener recepcionista de este tipo 4 estrellas
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Shelly am 4. Mai 2024
Dear Cristian! Thank you for the excellent rating. We are so glad you had an amazing visit at our hotel. We are delighted to learn you found the receptionist helpful and friendly. Thank you for staying with us! We hope to have the pleasure of welcoming you back in the future! Best Regards,Shelly

10/10 – Hervorragend

Jeffrey

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Professional supports from hotel staffs
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 4. Mai 2024
Jeffrey, it's so good to hear that you appreciated the efficient and professional assistance from our team members at Hyatt Place San Jose/Downtown. We're thrilled that our dedication lived up to your expectations. We look forward to welcoming you back for another outstanding experience.

10/10 – Hervorragend

Lyza

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 28. Apr. 2024
Thank you for the great rating, Lyza!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place San Jose/Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 – Okay

Frank, Toronto

Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Great location but very old and dated hotel.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 27. Apr. 2024
Frank, thank you for your feedback. It's pleasant to hear you liked the location of the hotel. We value your opinion about the look and feel of our property and appreciate your perspective. Rest assured, we continually strive to update our facilities to ensure the comfort and satisfaction of our guests.

10/10 – Hervorragend

Francisco

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 28. Apr. 2024
Thank you for the excellent rating, Francisco!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hyatt Place San Jose/Downtown! We look forward to hosting you again soon.

10/10 – Hervorragend

Zoraida

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Best experience/ stay I had at this property.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 26. Apr. 2024
Zoraida, it's fantastic to hear about your excellent experience at Hyatt Place San Jose/Downtown. We're thrilled that your stay surpassed your expectations, making for a memorable visit. We look forward to your return.

8/10 – Gut

Daniel, Seattle

Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 15. Mai 2024
Daniel, it's great to hear that your stay at Hyatt Place San Jose/Downtown met your expectations. We truly appreciate your positive star rating. Our team members are eagerly awaiting your next visit!

10/10 – Hervorragend

Daniel

Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 15. Mai 2024
Daniel, it's wonderful to hear that your experience at the Hyatt Place San Jose/Downtown was positive based on your rating. We are thrilled to recognize that you had a pleasant time with us. We are looking forward to the opportunity of welcoming you back in the near future. Thank you for choosing our hotel.

10/10 – Hervorragend

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice, clean no issues.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 24. Apr. 2024
Michael, thank you for taking the time to share your experience at Hyatt Place San Jose/Downtown. We're thrilled to hear your stay was enjoyable and that our dedication to cleanliness met your expectations. We look forward to welcoming you back during your next visit to San Jose.

10/10 – Hervorragend

Jeff, Clovis

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent facilities
Aufenthalt von 1 Nacht im April 2024
Antwort von Gale am 23. Apr. 2024
Good evening, Jeff,Thank you for your kind words. I will be sure to share your remarks with our staff. They work very hard to make your stay comfortable. We look forward to seeing you in the near future. Warm Regards,

10/10 – Hervorragend

DANA, Vacaville

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No parking close by. Theres a garage you can park in right there but they wanted i think $60! We were only staying one night, actually only needed it for 12 hours! No thank you. Room was good, clean and comfortable. Breakfast started at 7, we had to leave at 6:45- 6:50 and they were firm with that 7:00 start time so that was disappointing since breakfast was the deciding factor in choosing this hotel.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 20. Apr. 2024
Dana, it's regrettable to hear that the parking fees were startling. We aim to provide convenience for our guests, though in bustling city centers, parking can be challenging and sometimes involves a fee. We're gladdened that your found your room to be neat and cozy. We adhere to strict timing for meals to ensure we offer fresh and wholesome food. Your feedback regarding the breakfast timings has nevertheless been noted, and we appreciate your choice of Hyatt Place San Jose/Downtown based on our breakfast offering. We hope we get a chance to host you again and offer a more enhanced experience.

6/10 – Okay

Angie

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 20. Apr. 2024
Angie, we see that you've rated us with a neutral score. We would appreciate if you could provide some more specific feedback about your stay, so we can understand the areas where we could improve. We're always working to provide outstanding experiences and your insights would be immensely valuable. Thank you for choosing to stay with us.

10/10 – Hervorragend

Aurelio

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient location, close to SJSU where I needed to go. Breakfast complimentary with good options. Good property conditions (looks recently renewed). Little noisy late at nights, as it is close to a light train and not far away of airport. I could hear the bells of the light train late at night and some airplanes here and there. Still, other options were closer to airport so probably would be worst in terms of noise.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 19. Apr. 2024
Aurelio, thank you for sharing your experiences at Hyatt Place San Jose/Downtown. We're thrilled that you appreciated our convenient location and the varied breakfast options. We pride ourselves in maintaining our property well for all our guests. We do understand that being in a busy location might sometimes contribute to slight noise disturbance. However, we're glad that you considered our hotel as a potentially quieter option compared to others near the airport. We value your feedback and look forward to welcoming you again.

6/10 – Okay

Kenny

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stay was great, room was great. Parking was terrible. They charged me 90 dollars for 2 nights and I wasn’t even able to park in the structure because the lot was full. Didn’t get a refund when asked for one.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 19. Apr. 2024
Kenny, it's encouraging to learn that you enjoyed your stay and the room at Hyatt Place San Jose/Downtown. We regret, nonetheless, that the parking situation was less than ideal. Our charges are transparent and outlined during the booking stage, but we understand the inconvenience caused when the lot gets full. Your feedback is valuable, and it will help us ensure smoother parking experiences in the future. We wish to welcome you back for a more seamless stay next time.

10/10 – Hervorragend

Devon

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great customer service and welcoming!
Aufenthalt von 2 Nächten im April 2024
Antwort von Travis am 17. Apr. 2024
Hello Devon!Thank you for taking the time to write a review of our hotel. It's great to hear our staff helped to make your stay enjoyable. We look forward to welcoming you back again soon. Warm Regards, Travis

10/10 – Hervorragend

J

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place. A little noisy with planes landing and trains coming in and out. Good breakfast with real food😊
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 17. Apr. 2024
J, it's fantastic to hear that you appreciated the Hyatt Place San Jose/Downtown. We're glad to know our breakfast with a variety of hearty options was to your liking. We acknowledge your comments about external noises and we continue working on improvements to provide a more serene environment for our guests. We can't wait to welcome you back again in the future.

8/10 – Gut

Alyssa

Gut: Sauberkeit, Personal & Service und Ausstattung
Parking was super inconvenient especially if you try to get a parking late.
Aufenthalt von 1 Nacht im April 2024
Antwort von Gale am 16. Apr. 2024
Good evening, Alyssa, Iam sorry that you felt paring was inconvenient. Thank you for taking the time to review your past stay with us. We appreciate you choosing to stay with us but apologize that the stay did not meet expectations.. All comments are communicated to hotel management, so they are aware and to help better our location. If you would like help addressing these concerns, please send a detailed message including dates of stay and the first and last name the room was booked under to propertyreviews@hyatt.com. We thank you for choosing to stay with us and hope to have the opportunity to welcome you back again soon.Best Regards,

8/10 – Gut

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Angela S am 16. Apr. 2024
Hello Jennifer,Thank you for taking the time to rate your experience. We are thankful you chose to stay at our hotel and look forward to welcoming you back soon.Best regards,Angela

10/10 – Hervorragend

Aaron

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Angela S. am 16. Apr. 2024
Hello Aaron,Thank you for taking the time to rate your experience. We appreciate your choosing to stay at our hotel and look forward to welcoming you back for another great stay. Best regards,Angela

10/10 – Hervorragend

ronald, Alameda

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Took me awhile to find the entrance and when I did I was unsure if I was allowed to park there to check in. I later saw that other people parked near the entrance anyway to load and unload. The entrance side looks like a back alley way and I drove right pass it the first rime. They got in and out parking 40$ a day there are cheaper options but is convenient. Staff were friendly amd right on points. Ty
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 15. Apr. 2024
Ronald, it's incredible to hear that your stay at the Hyatt Place San Jose/Downtown met your expectations. We acknowledge that finding the entrance can be a bit tricky, and we appreciate your feedback as it gives us an opportunity to clarify signage for future patrons. We also understand your concerns about the parking rates and will take your comments into consideration. It sounds like our amicable team members positively impacted your visit, which is always refreshing to hear. We can't wait to welcome you back on your next visit to San Jose.

2/10 – Ungenügend

LUZ

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The hotel has more than 200 rooms but only about 150 parking spaces. Additionally, the price to park is outrageous, $40 a day is expensive. The heater was broken and my child and I were cold overnight, we had to sleep with our sweatshirts on. I informed the front desk of my inconvenience and was not compensated in any way.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 15. Apr. 2024
Luz, it's regrettable to hear about your recent experience. We understand parking availability and charges can be a concern, and we aim to provide clear information about this. We're also sorry to learn about the discomfort you and your child faced due to the heating issue. While we understand the front desk was informed, we always insist on our team members taking prompt action to rectify any concerns. We assure you we'll review these instances to ensure improvements going forward. We hope you'll allow us another opportunity to provide a better experience in the future.

10/10 – Hervorragend

Jose Benjamin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Safe and Convenience
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 15. Apr. 2024
Thank you for the wonderful rating, Jose!It's fantastic you enjoyed your time at Hyatt Place San Jose/Downtown so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

6/10 – Okay

Danilo

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
No guaranteed parking for guests
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 15. Apr. 2024
Danilo, it's unfortunate you had concerns about parking availability. Our hotel typically offers ample parking, but we understand the inconvenience if it becomes full. We are constantly looking for ways to improve and will take your feedback into account. We hope you will find better conditions on your next visit.

8/10 – Gut

Mayra

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Staff was wonderful.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 13. Apr. 2024
Mayra, it's wonderful to hear that you had a great experience with our team members at the Hyatt Place San Jose/Downtown. We always strive to provide a welcoming environment. We look forward to welcoming you back in the future.

10/10 – Hervorragend

Heather

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Shelly am 4. Mai 2024
Dear Heather! Thank you for your five-star rating. It was a pleasure to welcome you to our hotel and we are so glad to know that you enjoyed your stay with us. We look forward to welcoming you as our guest again soon. Warm regards, Shelly

10/10 – Hervorragend

Roy Hashimoto

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff are very friendly, Manager on duty is very attention to details, very good food at lobby bar.
Aufenthalt von 1 Nacht im April 2024
Antwort von Travis am 10. Apr. 2024
Hello Roy! Thank you for taking the time to provide your review of our hotel. It's great to know you enjoyed your stay and had some good food at the lobby bar. We look forward to welcoming you back as our guest again soon! Warm Regards, Travis

4/10 – Schlecht

Sergio

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
I liked the easiness to get around. I did not like the fact that the room was not clean to my expectations. I was given a second room floor when on my booking it had a message about a room on a higher floor.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 9. Apr. 2024
Sergio, your comments are valuable in helping us address areas where improvements may be needed. It's regrettable that room cleanliness did not meet your expectations; it's an area we continually strive to perfect. We also acknowledge your comments about the room location, and we understand the importance of accommodating such preferences where possible. We hope for another chance to serve you better in the future.

10/10 – Hervorragend

Brittany

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Wonderful!
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 9. Apr. 2024
Brittany, it's a delight to know you found your stay at the Hyatt Place San Jose/Downtown to be wonderful! We aim to provide an excellent experience for all our guests. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 – Hervorragend

tamaki

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
フロントの方がとても親切でした。
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 7. Apr. 2024
Tamaki, we're thrilled to hear that our front desk team members at Hyatt Place San Jose/Downtown impressed you with their kindness. Thank you, and we look forward to welcoming you back soon.

10/10 – Hervorragend

Marianna

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Krista am 3. Apr. 2024
Hello Marianna, Thank you kindly for your 5 out of 5 rating you provided us here at Hyatt Place San Jose/Downtown. We are happy to see you enjoyed your stay and hope to welcome you back as our guest in the future.Warm Regards, Krista