Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
400 von insgesamt 1945 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
400
389 von insgesamt 1945 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
389
343 von insgesamt 1945 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
343
328 von insgesamt 1945 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
328
485 von insgesamt 1945 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
485
6,0/10
Sauberkeit
6,6/10
Personal & Service
5,4/10
Ausstattung
5,4/10
Zustand der Unterkunft
5,8/10
Umweltfreundlichkeit
Bewertungen
4/10 – Schlecht
Ulrich
16. Aug. 2023
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Bathroom was in a more than poor condition, absolutely inacceptable.
Ulrich
Aufenthalt von 2 Nächten im August 2023
6/10 – Okay
Olaf
Mit der Familie gereist
12. Aug. 2023
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Das Hotel hat einen riesen Vorteil: Die Rezeption ist 24h besetzt. Wir sind um 1h in der Nacht vom Flughafen gekomnen. Die Gebäude sind alt und die Ausstattung marode. Sauberkeit vom Teppich und der Bettwäsche: Viiiiiiiel Luft nach oben. Laut: ja, aber das ist normal bei einem Hotel am Flughafen. Für eine Nacht OK.
Olaf
Aufenthalt von 2 Nächten im August 2023
8/10 – Gut
Bianca
13. Juli 2023
Gut: Personal & Service
Wer die Nähe zum Flughafen sucht, ist hier gut aufgehoben. Ruck zuck ist man innerhalb von 5 Autominuten am Flughafen.
Ansonsten ist die Unterkunft sehr sehr laut, da diese Einrichtung direkt an der Autobahn liegt und von oben die startenden oder landenden Flugzeuge für Krach sorgen.
Die Einrichtung ist alt und abgewohnt. Vor dem Zimmerteppich haben wir uns geekelt. Wir ziehen Einrichtungen ohne Teppiche vor, weil man dort auch mal durchwischen kann.
In unserem Zimmer ist z.B. vieles durch Haustiere zerkratzt und unansehnlich.
Es gibt einen kleinen Waschtisch im Zimmer, außerhalb von Dusche WC. Die Dusche ist abgenutzt und man bekommt sie nur mit großem Kraftaufwand überhaupt zu laufen. Der Duschknauf zum Herausziehen ist ziemlich alt und fest.
Bianca
Aufenthalt von 4 Nächten im Juli 2023
8/10 – Gut
Martin
5. Juni 2023
Martin
Aufenthalt von 1 Nacht im Mai 2023
8/10 – Gut
Frank
30. Mai 2023
Frank
Aufenthalt von 1 Nacht im Mai 2023
2/10 – Ungenügend
Denis
Mit dem Partner gereist
23. Apr. 2023
Verbesserungswürdig: Zustand der Unterkunft
Schlechtestes Hotel überhaupt.
Denis
Aufenthalt von 1 Nacht im April 2023
6/10 – Okay
René
Mit dem Partner gereist
13. Okt. 2022
Bushaltestelle gerade vor dem Haus sowol für denFlughafen wie auch für San Frisco.
Kosten bus in die Stadt 2 Dollar
Dee Shuttle für den Flughafen hat geklappt.
René
Aufenthalt von 2 Nächten im Oktober 2022
6/10 – Okay
Manfred
8. Okt. 2022
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
einfache Lodge
Einfache Lodge im Stil der 70er Jahre. Für eine Nacht o.k..
Wir haben unsere Kreditkarte an der Rezeption nicht zurück bekommen und dies nicht bemerkt. Bereits am Flughafen haben wir mehrfach versucht, die Lodge zu erreichen, immer ohne Erfolg. Auch 2 mails an die Lodge blieben ohne Antwort. Nun stehen wir ohne Kreditkarte da und sind auf Hawaii. Mal sehen, wie das weiter geht!
Manfred
Aufenthalt von 1 Nacht im Oktober 2022
8/10 – Gut
Kerstin
Mit dem Partner gereist
16. Sept. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
waren nur eine Nacht dort , weil wir am nächsten Tag weiterflogen.
Sehr schöne große Zimmer und auch freundliches Personal an der Rezeption.
Nebenan direkt ein typisch amerikanisches Restaurant indem die Preise etwas überzogen sind.
Alles in einem ein futer Aufenthalt.
Kerstin
Aufenthalt von 1 Nacht im September 2022
8/10 – Gut
Volker
Mit einer Gruppe gereist
11. Juli 2022
Gut: Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Günstiges airporthotel mit shuttleservice
Da Hotel könnte eine kleine Renovierung vertragen,ansonstenwar der Aufenthalt gut mit kostenlosen airportshuttle.
Frühstücksmöglixhleit direkt nebenan bei ihop.
Wer das benteuer liebt kann direkt vorm hotel in den Bus stiegen und bis ins Zentrum fahren.
Alles in Klemme ein etwas in die Jahre gekommenes airporthotel.
Volker
Aufenthalt von 5 Nächten im Juli 2022
6/10 – Okay
Guenter
29. Juni 2022
Gut: Komfort des Zimmers
Es war ok. Das Motel liegt nicht weit vom Airport am Highway.
Cafe a schiene, wenn man dieses Ding als solche bezeichnen kann und ein kleiner Kühlschrank war vorhanden. Es wurden 5,00 $ extra pro Tag für's Parken berechnet. Entfernung von der z.b.zur Fishermans W. oder Golden Gate ca. eine halbe Std. mit dem Auto. Preis war ok. Nur Freitag auf Samstag ca. 50 % Aufschlag.
Guenter
Aufenthalt von 3 Nächten im Juni 2022
2/10 – Ungenügend
Raymond
22. Mai 2022
Raymond
Aufenthalt von 3 Nächten im Mai 2022
6/10 – Okay
Justin
Mit einer Gruppe gereist, Mit der Familie gereist
22. Mai 2022
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
Sehr altes Motel für einen günstigen Preis. Wer schöner Wohnen erwartet ist hier genau richtig. Einfach allererste Sahne, wenn die Tür vom Klo nicht mal richtig schließt und man die Barthaare vom Vorgänger im Waschbecken findet. Die Entenkolonie die den Pool bevölkert, hätte man glatt als Attraktion anbieten können. Wer gerne den Charme der 70er und 80er erleben möchte ist hier genau richtig
Justin
Aufenthalt von 1 Nacht im Mai 2022
10/10 – Hervorragend
Markus
17. Nov. 2021
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Markus
Aufenthalt von 1 Nacht im November 2021
2/10 – Ungenügend
Randy
25. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very old looking and run down rooms dirty
Randy
Aufenthalt von 1 Nacht im Mai 2024
6/10 – Okay
Martha
Geschäftlich gereist, Mit der Familie gereist
25. Mai 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Loved that they provide free shuttle to the San Francisco airport. Customer service not so good, the coffee maker was broken, when I went to front desk to ask for assistance, they weren't helpful, they just said there is no maintenance available, and it was only 4 pm. Also the door of the bathroom was broken.
Martha
Aufenthalt von 1 Nacht im Mai 2024
6/10 – Okay
Ion
25. Mai 2024
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Convenient location in the vicinity of SFO and enough away from 101 highway to have a decent sleep. The rooms appears to be poorly maintained, quite ugly and I did killed a cockroach during my stay. Clean bed and towels. Bathroom works properly. Price not so bad by comparison with other hotels nearby. Airport shuttle is very convenient. Book it if you can stand the ugliness of the rooms.
Ion
Aufenthalt von 1 Nacht im Mai 2024
4/10 – Schlecht
Patricia
Mit der Familie gereist
24. Mai 2024
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Very old
Patricia
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Travelodge by Wyndham am 25. Mai 2024
Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations due to the age of our facilities.We understand the importance of providing modern and well-maintained accommodations for our guests. Please know that we are constantly working on improvements to enhance our guests' experience.
4/10 – Schlecht
Genaro
24. Mai 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Good price, friendly staff, shuttle to the airport but …Cockroaches…
Genaro
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Travelodge by Wyndham am 25. Mai 2024
Thank you for your feedback. While we're pleased to hear that you found our pricing, staff, and shuttle service satisfactory, we are deeply sorry about the issue with cockroaches. This is unacceptable and not in line with our standards.We have immediately addressed this concern with our pest control team to ensure it is resolved. Your comfort and satisfaction are our top priorities, and we regret that we did not meet them during your stay.
2/10 – Ungenügend
Phuong
24. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Phuong
Aufenthalt von 13 Nächten im Mai 2024
6/10 – Okay
Edward
23. Mai 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The rooms are OK, but nothing special. They were clean but badly in need of refurbishment. I don't mind too much as I was looking for a cheap and convenient short stay, but some mind not be happy.
Edward
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Travelodge by Wyndham am 25. Mai 2024
Thank you for taking the time to share your thoughts about your recent stay with us. We're pleased to hear that you found our rooms clean and our location convenient.However, we apologize that the overall condition of the room did not meet your expectations. We are continuously working to update and improve our facilities to provide a more comfortable experience for our guests.
6/10 – Okay
Christine
22. Mai 2024
Verbesserungswürdig: Zustand der Unterkunft
Very poor lighting and limited outlets for CPAP machine
Christine
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Travelodge by Wyndham am 25. Mai 2024
Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the lighting and the limited number of outlets in your room. We understand how important these amenities are for our guests' comfort, especially for those who rely on a CPAP machine.Your comments have been shared with our maintenance team, and we will work on improving these aspects to better accommodate our guests' needs. If you have any further suggestions or require specific arrangements for your next stay, please do not hesitate to contact us directly.We hope to have the opportunity to welcome you back and provide a more comfortable experience.
8/10 – Gut
cristina
22. Mai 2024
Price is good
cristina
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Travelodge am 25. Mai 2024
Thank you for taking the time to leave a review. We’re glad to hear that you found our pricing to be good value. Your feedback is important to us, and we appreciate your positive rating.If there is anything specific we can do to make your next stay even better and earn that fifth star, please let us know. We look forward to welcoming you back soon.
4/10 – Schlecht
Rolanda
22. Mai 2024
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Terrible customer service
Rolanda
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Travelodge am 25. Mai 2024
Thank you for your feedback. We deeply regret that your experience with our customer service did not meet your expectations. Providing excellent service is our priority, and it’s disappointing to hear that we fell short during your stay.
6/10 – Okay
Crystal
Mit der Familie gereist
22. Mai 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Front Desk lady in mornings was quite rude , watched her scream at a customer about their parking.
Crystal
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Travelodge am 25. Mai 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the negative experience you had with our front desk staff. This is not reflective of the high standards of service we strive to provide to all our guests.We take such matters seriously and will address this issue with the staff member involved. Your comfort and satisfaction are our top priorities, and we regret that this incident impacted your stay.
2/10 – Ungenügend
Wendolyn
Mit der Familie und kleinen Kindern gereist
21. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Me and my child have never felt so unsafe & disgusted with a hotel before !!! I traveled from San Diego and booked for 5 night stay. The rooms door lock was BROKEN, vents were falling , tv buttons and control buttons did not work , the shower knob was broken and unfortunately me and my daughter had to shower with cold water !! I emailed the manager of this Travelodge and still have no reply . I need to get ahold of corporate for a refund. I am very unsatisfied !!
Wendolyn
Antwort von Travelodge am 24. Mai 2024
Thank you for taking the time to share your experience, and we deeply apologize for the issues you encountered during your stay. We understand how upsetting and inconvenient these problems were, especially when traveling with your child.We want to assure you that we take your concerns very seriously. Our team has reached out to you via email to address the situation and discuss the next steps. We are committed to making things right and ensuring that such issues do not happen again.Please check your email for our message. Additionally, we are working with our corporate office to address your request for a refund and will keep you updated on the progress.Once again, we sincerely apologize for the inconvenience and distress caused. We hope to have the opportunity to restore your faith in our hotel.
4/10 – Schlecht
Khalid
Mit der Familie gereist
21. Mai 2024
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
They have 5 buildings in this Motel, mostly single floor, one is 2 storey. Yes, its a Motel, not a hotel. Our room.415 had broken restroom door, WC was problematic, one buld was fused. No microwave,no fridge. Staff is rude and not helping.
Khalid
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Travelodge am 21. Mai 2024
Thank you for sharing your feedback. We apologize for the issues you encountered during your stay and are sorry to hear that your experience did not meet your expectations.Room Maintenance: We regret that the restroom door, WC, and lighting were not in proper working order. Our maintenance team has been notified and is addressing these issues promptly.Amenities: We apologize for the lack of a microwave and fridge in your room. We do offer rooms equipped with these amenities, and we encourage guests to specify their preferences when booking.Staff Conduct: We take your comments about our staff seriously. We strive to provide excellent service and will be conducting additional training to ensure all guests receive the courteous and helpful service they deserve.We appreciate your feedback as it helps us improve.
8/10 – Gut
Steven
17. Mai 2024
Gut: Sauberkeit und Personal & Service
Bathroom was gnarly
Steven
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Travelodge by Wyndham am 25. Mai 2024
Thank you for your feedback. We sincerely apologize for the condition of the bathroom during your stay. This is not the standard of cleanliness we aim to provide, and we are addressing this issue with our housekeeping team to ensure it does not happen again.
2/10 – Ungenügend
NEHA
16. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Terrible maintenance
NEHA
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Travelodge am 20. Mai 2024
We apologize for the maintenance issues you encountered. Your feedback is valuable, and we're working to address these issues promptly. Thank you for bringing it to our attention.
2/10 – Ungenügend
Lawrence, San Francisco is
Mit einer Gruppe gereist
14. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I wish i could have stayed
Lawrence
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Travelodge am 20. Mai 2024
Thank you for taking the time to share your feedback with us, despite not being able to stay with us. We're truly sorry that your plans didn't work out as intended, and we understand how disappointing it must have been for you.
4/10 – Schlecht
Rende
14. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bedsheet old and looks dirty. Some lights is not functional or switch is not working properly.
Rende
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Travelodge am 20. Mai 2024
Thank you for bringing these issues to our attention. We sincerely apologize for the condition of the bedsheets and the problems with the lighting in your room. This does not meet our standards, and we are addressing these concerns with our housekeeping and maintenance teams immediately.
10/10 – Hervorragend
Liz
13. Mai 2024
Liz
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Travelodge am 20. Mai 2024
Wow! Thank you so much for your glowing review and for awarding us a perfect 5 out of 5 stars! We're absolutely delighted that you had such a fantastic experience during your stay with us.It's incredibly rewarding to know that our efforts to provide excellent service and accommodations have paid off, and we couldn't be happier to hear that you enjoyed every aspect of your time with us.Your kind words mean the world to us, and we truly appreciate you taking the time to share your positive experience. We'll be sure to pass on your compliments to our team, who work tirelessly to ensure that every guest feels valued and cared for.We hope to have the pleasure of welcoming you back to our hotel again soon for another exceptional stay.
10/10 – Hervorragend
Jim
Mit der Familie gereist
12. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great Value
Super clean room and easy access
Jim
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Travelodge am 13. Mai 2024
Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our hotel to be a great value and that you enjoyed a super clean room with easy access. Providing a comfortable and convenient experience for our guests is our top priority, and we're thrilled that we met your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.
4/10 – Schlecht
rothana
Geschäftlich gereist
11. Mai 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
Front desk was nice. My room was clean when I first arrived. But room cleaning service is non existent. If you want your room to be clean, you will need to notify the front desk. I asked the front desk to have my room clean in 3 separate ocassion. They said they will do it but they never did. For 6 nights, I showered with old towels and ran out of toilet paper. The room smells bad (like there's mold/meldew somewhere). Airport shuttle is slow. They said shittle run every 45 minutes but it reality it is 1 hour and 15 minutes. This place is not a hotel to stay for tourism because transportation is limited unless you are using Uber/Lyft. Final thoughts: I would not stay at this place again.
rothana
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Travelodge am 13. Mai 2024
Thank you for taking the time to share your feedback with us. We apologize for the issues you experienced during your stay. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard.We apologize for any inconvenience caused by the lack of room cleaning service and the delay in the airport shuttle. Your comments have been shared with our housekeeping and shuttle teams to address these issues and ensure that they are resolved promptly. Additionally, we will review our shuttle schedule to ensure accuracy and efficiency for our guests.We understand your frustration with the limitations of our transportation options and apologize for any inconvenience this caused during your stay. Your feedback is important to us, and we will use it to make improvements to our services and amenities.We apologize for any discomfort or inconvenience you experienced during your stay, and we appreciate your feedback. Thank you for bringing these issues to our attention.
8/10 – Gut
Antonie
11. Mai 2024
Gut: Sauberkeit und Personal & Service
Antonie
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Travelodge am 13. Mai 2024
Thank you for taking the time to leave a review! We're glad to hear that you had a positive experience overall. If there's anything specific you enjoyed during your stay or any areas where you think we could improve to make it a 5-star experience next time, we'd love to hear your feedback. We appreciate your business and hope to welcome you back again soon!
6/10 – Okay
Gin
Mit einer Gruppe gereist
11. Mai 2024
Gut: Personal & Service
Good size room, but dated. The room doesn't feel clean lack of maintenance.
Gin
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Travelodge am 13. Mai 2024
Thank you for sharing your feedback with us. We appreciate your comments regarding the size of the room. However, we apologize for any inconvenience caused by the dated appearance and lack of cleanliness and maintenance. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard.Your feedback is valuable to us, and we will address these issues with our housekeeping and maintenance teams to ensure that all of our rooms meet the highest standards of cleanliness and comfort. We are committed to making improvements based on your comments and hope to have the opportunity to welcome you back in the future to experience the positive changes we will implement. We appreciate your feedback.
2/10 – Ungenügend
Gurminder
Mit der Familie gereist
10. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Waste of money. I didn’t even end up staying one night. Looks run down and dangerous
Gurminder
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Travelodge am 13. Mai 2024
We're sorry to hear about your experience and that you did not feel comfortable staying at our hotel. We strive to provide a safe and welcoming environment for all our guests, and it's disappointing to hear that we fell short during your visit. Your feedback is important to us, and we will take your comments into consideration as we continue to make improvements to our property. We appreciate your feedback.
8/10 – Gut
Tele
10. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy to locate n straight forward
Tele
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Travelodge am 13. Mai 2024
We're glad to hear that you found our hotel easy to locate and straightforward! Thank you for taking the time to share your positive feedback. We strive to make our guests' experiences as seamless as possible, from the moment they arrive until they depart. If there's anything else we can do to enhance your stay in the future, please let us know. We look forward to welcoming you back soon!
2/10 – Ungenügend
Ernie
Geschäftlich gereist
9. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
hotel smelled like someone died, place was dirty, bugs in the bed.
Ernie
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Travelodge am 9. Mai 2024
We are deeply sorry to hear about your negative experience during your stay. Maintaining a clean and comfortable environment for our guests is our top priority, and we regret that we did not meet your expectations in this regard. Please rest assured that we take your feedback seriously and will take immediate action to address the cleanliness issues you have highlighted. We have also notified our pest control team to investigate and resolve any pest concerns. Your comfort and satisfaction are important to us, and we would like to extend our sincerest apologies for the inconvenience you experienced.
2/10 – Ungenügend
Bret-Lee, Seq Ntl Park
9. Mai 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Convenient Location, Property is quite old. Room phone didn’t work , AC didn’t work.
Bret-Lee
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Travelodge am 9. Mai 2024
We appreciate your feedback regarding your recent stay with us. We're glad to hear that you found our location convenient. However, we apologize for the issues you encountered with the room phone and AC. Providing a comfortable and functional stay is important to us, and we regret that we fell short of your expectations in this regard. Please know that we take your comments seriously and will address these issues promptly to ensure a better experience for our future guests.
6/10 – Okay
Jeffrey
9. Mai 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Jeffrey
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Travelodge am 13. Mai 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. We take all guest feedback seriously and will use your comments to improve our services. We apologize for any inconvenience you may have experienced during your stay.
4/10 – Schlecht
Richard
8. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Phone did not work
Richard
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Travelodge am 9. Mai 2024
We apologize for the inconvenience you experienced with the phone during your stay. Your feedback is valuable to us, and we're sorry for any inconvenience this may have caused. Please know that we take these issues seriously, and we will work to ensure that such problems are promptly addressed to improve the experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
8/10 – Gut
Vineet
7. Mai 2024
Gut: Personal & Service und Zustand der Unterkunft
Above average ,satisfactory
Vineet
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Travelodge am 9. Mai 2024
Thank you for taking the time to share your feedback with us! We're glad to hear that you found your stay above average and satisfactory. Your satisfaction is our priority, and we're committed to continuously improving to meet and exceed your expectations. We look forward to welcoming you back for another great stay in the future!
8/10 – Gut
Cleofe de la
Geschäftlich gereist, Mit dem Partner gereist
7. Mai 2024
No microwave , coffee maker not working
Cleofe de la
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Travelodge am 9. Mai 2024
We apologize for the inconvenience you experienced during your stay. Please know that we do offer microwaves in our suites, and we're sorry if this information was not communicated effectively. Additionally, we regret the issue with the coffee maker and assure you that we are addressing this with our team to ensure it's promptly resolved. We appreciate your feedback.
4/10 – Schlecht
Ardel, San Mateo
Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
7. Mai 2024
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
No towels in room, no place to sit besides the bed.
Ardel
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Travelodge am 7. Mai 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay regarding the lack of towels in your room and limited seating options.Providing a comfortable and convenient experience for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that we will address these issues with our housekeeping and management teams to ensure that similar incidents do not occur in the future.Your feedback is valuable to us as we strive to continually improve our services and facilities. If there is anything else you would like to share or if there is anything we can do to make it up to you, please do not hesitate to let us know.
6/10 – Okay
JOE
Mit dem Partner gereist
6. Mai 2024
Gut: Personal & Service
the property is good and i like it
JOE
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Travelodge am 7. Mai 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay and found our property to your liking.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations during your time with us. If there are any specific aspects of your stay that you particularly enjoyed or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know.We appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future.
2/10 – Ungenügend
Lorena
6. Mai 2024
Verbesserungswürdig: Sauberkeit
La gente de resección es muy grosera cuando uno no habla inglés
Lorena
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Travelodge am 7. Mai 2024
Gracias por compartir tus comentarios con nosotros. Nos preocupa profundamente conocer su experiencia con nuestro personal de recepción.Acepte nuestras más sinceras disculpas por cualquier mala educación o incomodidad que haya experimentado debido a la barrera del idioma. Brindar un excelente servicio a todos nuestros huéspedes, independientemente del idioma que hablen, es una prioridad para nosotros y lamentamos cualquier caso en el que esto no se haya cumplido. Abordaremos este asunto con nuestro equipo de inmediato y brindaremos capacitación adicional para garantizar que todos los huéspedes se sientan bienvenidos y valorados.Sus comentarios son invaluables para nosotros mientras nos esforzamos por mejorar nuestros servicios, y esperamos que considere brindarnos otra oportunidad para brindarle el servicio excepcional que se merece.
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Roaches broken door frames chipped paint just nasty, run down, unkept and gross! And the staff were beyond rude!!
Maximus
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Travelodge am 7. Mai 2024
We deeply apologize for the unpleasant experience you encountered during your recent stay with us. Your feedback regarding the condition of our property and the behavior of our staff is extremely concerning and not reflective of the standards we aim to uphold.We take cleanliness and maintenance very seriously, and we are actively addressing the issues you mentioned with our housekeeping and maintenance teams to ensure that they are promptly resolved. Additionally, we will be providing additional training to our staff to ensure that all guests are treated with the utmost respect and professionalism.Your feedback is invaluable to us as it helps us identify areas for improvement, and we are committed to taking the necessary steps to prevent similar issues from occurring in the future.We sincerely apologize for any inconvenience or discomfort this may have caused you.