Zimmer (Private Apartment) | Bettwäsche aus ägyptischer Baumwolle, hochwertige Bettwaren, Minibar

Bewertungen von The Clift Royal Sonesta San Francisco

4 out of 5
The Clift Royal Sonesta San Francisco
495 Geary St, San Francisco, CA

Bewertungen

9,0

Wunderbar

783 von insgesamt 1116 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
193 von insgesamt 1116 Gästebewertungen haben eine Bewertung von 8 - Gut" "
63 von insgesamt 1116 Gästebewertungen haben eine Bewertung von 6 - Okay" "
46 von insgesamt 1116 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
31 von insgesamt 1116 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,2/10

Personal & Service

8,8/10

Ausstattung

9,2/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Dominique, Hamburg

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel with extremely comfortable beds and very clean. The hotel rooms were renovated. Very quiet and central location. Only downside: the hotel is located at the border of the tenderloin district. Many homeless in the neighborhood and doesn’t feel save at night. We hope that the city gets this problem under control - then the hotel would be perfect.
Aufenthalt von 3 Nächten im April 2024
Antwort von The Clift am 15. Apr. 2024
Greetings Dominique,Excellence is certainly what we're known for at the historic Clift, and we're glad this shone through during your visit. Thank you for embracing our recent renovation and we're glad you discovered the tranquility we enjoy in our central location.We hope our team members helped to steer you in the right direction with tips for exploring the city, and we would love to see you again.Kindly,The Clift Royal Sonesta Hotel

8/10 – Gut

Tobias

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is a really great hotel and absolutely recommendable. Unfortunately, San Francisco has become increasingly dirty and unsafe in recent years. Especially the many drug addicts do not really make the cityscape more attractive.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von The Clift am 30. Okt. 2023
Dear Tobias,We appreciate your endorsement of our historic hotel here in the heart of the city, and while we know San Francisco has some challenges to overcome, we hope you can still find the beauty we do in the city we love.We would welcome the chance to host you again!Best,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Jens, Montabaur

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good hotel at the Union square
Aufenthalt von 3 Nächten im August 2023
Antwort von The Clift am 14. Aug. 2023
Greetings Jens,It was a delight to welcome you to San Francisco and to the five-star level of attention and service you can expect at The Clift! Hurry back!Best,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Teresa, SANEM

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wenn ich jetzt wirklich etwas auszusetzen müsste, dann würde ich ein paar Minuspunkte für den eher schwachen WLAN geben. Alles andere war top. Ich kann die Adresse nur weiter empfehlen…
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Clift am 28. Juli 2023
Hello Teresa,Thank you for sharing your top score, and we're glad you struggled to find anything to fault about your stay with us in downtown San Francisco! Please join us again just as soon as your travels allow!Warm regards,The Clift Royal Sonesta Hotel

6/10 – Okay

Melissa

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit
Das Hotel hat uns mit einem Aufpreis von 80 Dollar eine Suite gegeben, allerdings waren wir sehr enttäuscht da es sehr dreckig war (vor allem die Fenster)! Allgemein einfach viel viel zu teuer für das was man bekommen hat
Aufenthalt von 2 Nächten im September 2022
Antwort von The Clift am 3. Okt. 2022
Dear Melissa,Thank you for sharing your experience with us. We are sorry to note that you did not feel the full value of your upgraded suite, and we will share your feedback with our maintenance team. We hope we can earn your higher regard one day.Kindly,The Clift Royal Sonesta Hotel

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Aufenthalt von 1 Nacht im September 2022
Antwort von The Clift am 6. Sept. 2022
Dear guest,We appreciate you taking the time to share your score with us. We know we can fully impress, and hope to host you again one day.Best regards,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Tim

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Hotel liegt sehr zentral, ist modern und sehr sauber. Wir können es nur weiterempfehlen.
Aufenthalt von 1 Nacht im August 2022
Antwort von The Clift am 6. Sept. 2022
Hello Tim,Your five-star rating and praise are much appreciated! Join us for another stay in the city soon.Warmly,The Clift Royal Sonesta Hotel

8/10 – Gut

Jens, Montabaur

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel mit bester Lage unmittelbar bei Union Square und cable car Station. Zimmer neu renovier inkl. Bad, Zimmerwände leider sehr hellhörig.
Aufenthalt von 4 Nächten im August 2022
Antwort von The Clift am 22. Aug. 2022
Hello Jens,Thank you for sharing your score and feedback with our team. We hope we can host you again one day.All the best,The Clift Royal Sonesta Hotel

8/10 – Gut

Martin

Mit der Familie gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Schick,Nobel und es geht sauberer.
Zimmer mit Aussicht ,leider waren die Fenster zu dreckig zum Fotografieren. Verbindungtür sehr dünn.
Aufenthalt von 3 Nächten im Juli 2022
Antwort von The Clift am 21. Juli 2022
Dear Martin, It was a pleasure to introduce you to our Sonesta hospitality here in San Francisco. We hope to host you again in our city one day. Until then, The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Reyimu

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really good experience and received Expedia gold member status benefits from the hotel which I really appreciate.
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Elaina

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I didn’t know it’s only valet parking.. I was circling around the property looking for the hotel parking .. The hotel name is too small to see from the street if your driving and not familiar with the area.. Very hard to see hotel name.. The property it’s self was beautiful very nicely renovated.. The designer did an impressive job.. I was very impressed..
Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Clift am 25. Mai 2024
Dear Elaina,We love hearing that you appreciated our updated touches and new look once you made your way in, though we do wish we had been easier to find! Now that you know to utilize our valet parking option, we hope to host you again.With regards,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Patrick

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Clift am 24. Mai 2024
Hello Patrick,We appreciate your top score more than we can say! We would love to host you again the next time your travels bring you to the city.Warmly,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Linda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von The Clift am 24. Mai 2024
Dear Linda,Thank you for joining us in the city! We are honored to earn your top score, and we hope we can entice you back for another stay at our San Francisco institution soon!Best,The Clift Royal Sonesta Hotel

4/10 – Schlecht

Naiara

Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Careful- if your flight gets delayed or cancelled there is. I thing you can do about getting the night refunded or even transferred over to another night. The staff was not friendly at all. The staff, was sarcastic and borderline rude at the situation. This hotel does not represent “hospitality”. Save your money and stay somewhere else.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Clift am 24. Mai 2024
Dear Naiara,We share your concern that our team was unable to assist you when your travels were met with a flight delay or cancellation. While we have standard policies in place, we always strive to assist our guests with friendly and helpful service, and we apologize that this was not your experience. We hope we can earn your approval one day.Kind regards,The Clift Royal Sonesta Hotel

8/10 – Gut

Pablo gonzalez

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy bien hotel
Aufenthalt von 4 Nächten im Mai 2024
Antwort von The Clift am 20. Mai 2024
Hello Pablo,Thank you for your stamp of approval!Until next time,The Clift Royal Sonesta Hotel

8/10 – Gut

PATRICIA

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von The Clift am 21. Mai 2024
Dear Patricia,We appreciate your positive score and we hope you enjoyed our iconic Redwood Room, ideal location, and iconic building. Until next time!Best regards,The Clift Royal Sonesta Hotel

8/10 – Gut

John

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy check in and great customer service at the front desk. Valet was slow and expensive and not as friendly. Valet and bell man are the first person that greet you and it wasn’t a great experience.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Clift am 20. Mai 2024
Dear John,It was our pleasure to facilitate a fast and easy check-in so you could get your vacation started right away! We have noted your feedback on our bell services team with care, as you are correct that we wish to make the best first impression.We look forward to earning your perfect score next time.Warmly,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Andrea

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was a 10/10! Great rooms, rooms get cleaned every morning, amazing food and drinks. Just be aware of the area, probably not the best to be around alone at night, so definitely plan accordingly.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von The Clift am 14. Mai 2024
Hello Andrea,Thank you for sharing your five-star approval with our team here in San Francisco! We will pass along your praise to our hardworking housekeeping team, and we're glad you enjoyed our food and beverages at The Redwood Room and Fredericks. We hope to entice you back soon!Warmly,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent hotel, room was perfect, friendly staff, hotel lobby bar is very special.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von The Clift am 13. Mai 2024
Dear Michael,Thank you for sharing your top score! It was a pleasure to have you with us, and we're glad our five-star service was noted! We will have a table reserved for your return at The Redwood Room!Best,The Clift Royal Sonesta Hotel

6/10 – Okay

Mohan

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Parking is too pricy. Too scary to walk outside.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Clift am 13. Mai 2024
Greetings Mohan,While we know parking in the city can be costly, we trust you felt your vehicle was secure at all times with us. Our team is always available to suggest walking routes from our doors for our guests to safely enjoy, and we hope we can offer you more advice the next time you are in the city.Kind regards,The Clift Royal Sonesta Hotel

8/10 – Gut

Travis

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Inside the hotel was nice. The location is getting towards the Tenderloin so be aware of where you are going when existing or navigating to/from hotel.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Clift am 13. Mai 2024
Dear Travis,Thank you for being city-savvy during your stay, and we're glad you loved the inviting interior of our historic hotel. We hope we can welcome you back soon!Warmly,The Clift Royal Sonesta Hotel

4/10 – Schlecht

SCOTT

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit
Carpet was all stained in the suite. We spoke to front desk and was not cleaned
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Clift am 13. Mai 2024
Hello Scott,We apologize for the unacceptable state of your suite's carpet, and for the lack of action that followed. We know we can do better to earn your full confidence in us, and we look forward to welcoming you back one day to make this right.Kindly,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Amos, Sunnyvale

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel in great area with easy access to most city attractions
Aufenthalt von 2 Nächten im April 2024
Antwort von The Clift am 9. Mai 2024
Dear Amos,Thank you for joining us here in the heart of the action, with easy access to San Francisco's most iconic sights! We hope we can repeat the experience should your travels include our city by the bay again!Warm regards,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

daniela

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Todo excelente ! El bar 10/10 . Excelente ubicación . Un punto importante se pagan 75 dls de estacionamiento
Aufenthalt von 3 Nächten im Mai 2024
Antwort von The Clift am 8. Mai 2024
Dear Daniela,We are honored to earn your enthusiastic endorsement! We are glad you loved everything about your stay, and though we know parking in the city can be costly, we trust you felt your vehicle was secure at all times.Until next time!Best,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Stella

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von The Clift am 8. Mai 2024
Dear Stella,What a pleasure to find your five-star approval waiting for us! Please join us at our urban retreat again soon!With regards,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

lorrianne

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love the kindness of the employees and the ambiance of the hotel and cleanliness
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Clift am 7. Mai 2024
Greetings Lorrianne,It was our pleasure to showcase the kindness and attention we are known to provide at The Clift, and we hope you will make yourself at home with us again!Best regards,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Nicole

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved staying here and will definitely be back! The hotel is beautiful inside and out and the staff very friendly!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Clift am 6. Mai 2024
Hello Nicole,Your promised return is the highest compliment we could ask for! Thank you for appreciating the beauty of our iconic property, and we will see you again soon!Best,The Clift Royal Sonesta Hotel

8/10 – Gut

Vijay

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Jose

Aufenthalt von 1 Nacht im Mai 2024
Antwort von The Clift am 25. Mai 2024
Hello Jose,We are honored to earn your top score, and we hope you will remember our institution here in the city for your next stay as well.Warmly,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Arilene

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Clift am 6. Mai 2024
Greetings Arilene,Thank you for sharing your endorsement of our historic hotel here in San Francisco, and we love hearing that you enjoyed a perfect visit! Until next time!Best,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Douglas

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Clift am 6. Mai 2024
Dear Douglas,We appreciate your top score, and we hope we can make you at home with us again soon.Until then,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Christopher

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great experience
Aufenthalt von 3 Nächten im April 2024
Antwort von The Clift am 3. Mai 2024
Greetings Christopher, We are delighted you loved your experience with us at our iconic property in the city, and we hope we can count on a return! We would love to host your next stay in San Francisco as well!Best,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Devin

Aufenthalt von 2 Nächten im April 2024
Antwort von The Clift am 22. Mai 2024
Dear Devin,Thank you for joining us for our classic hotel experience at The Clift! We trust you enjoyed our iconic ambiance, ideal location, and caring service, and we hope to see you again soon!Warmly,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Bruce

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von The Clift am 2. Mai 2024
Greetings Bruce,Your top score makes our day! Thank you for joining us at The Clift, and do hurry back!Best,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Emmanuel

Aufenthalt von 1 Nacht im April 2024
Antwort von The Clift am 21. Mai 2024
Greetings Emmanuel,It was a pleasure to host you in the city, and we hope we can count on your next reservation should your travel plans include San Francisco again!Best,The Clift Royal Sonesta Hotel

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall good spot
Aufenthalt von 1 Nacht im April 2024
Antwort von The Clift am 29. Apr. 2024
Hello Michael,What a pleasure to receive your positive score. We hope you will join us at our iconic San Francisco institution again.With regards,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Jennifer

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our stay at The Clift was nothing but amazing. We were in San Francisco to get married and they made our stay so special.. they upgraded our room and we’re always attentive of us. Breakfast downstairs was convenient, their lattes were great! Valet was amazing. Definitely will be coming again!
Aufenthalt von 2 Nächten im April 2024
Antwort von The Clift am 29. Apr. 2024
Dear Jennifer,We love hearing that your stay with us was nothing short of amazing! It was such a pleasure to ensure a special visit for such a special occasion! We're glad you joined and we hope to remain part of your story for years to come!Until next time,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Melody

Aufenthalt von 2 Nächten im April 2024
Antwort von The Clift am 20. Mai 2024
Dear Melody,Thank you for sharing your five-star approval with our team here at the historic Clift! Until next time!Best,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Teresia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The best
Aufenthalt von 5 Nächten im April 2024
Antwort von The Clift am 29. Apr. 2024
Dear Teresia,'Best' is what we love to hear! Please join us again at the historic Clift one day soon.Until then,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Tye

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The service was incredible. Someone was always available in the lobby. Fantastic.
Aufenthalt von 1 Nacht im April 2024
Antwort von The Clift am 29. Apr. 2024
Greetings Tye,We are indeed known for our attentive service, and we're glad it showed! We will pass along your compliments and we hope to see you again.Best regards,The Clift Royal Sonesta Hotel

8/10 – Gut

LORNA

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice property. Great customer service.
Aufenthalt von 2 Nächten im April 2024
Antwort von The Clift am 1. Mai 2024
Hello Lorna,Thank you for discovering us here in the city! We're glad we could spoil you with our attentive service and prime location, and we hope to see you back at the Clift one day!Warm regards,The Clift Royal Sonesta Hotel

8/10 – Gut

Holland

Aufenthalt von 1 Nacht im April 2024
Antwort von The Clift am 17. Mai 2024
Greetings Holland,We loved hosting you at the iconic Clift, and we hope you enjoyed our city as much as we do. Please join us again the next time San Francisco is on your itinerary!Best,The Clift Royal Sonesta Hotel

8/10 – Gut

Brandy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice experience
Aufenthalt von 1 Nacht im April 2024
Antwort von The Clift am 26. Apr. 2024
Hello Brandy,We love that you enjoyed your time with us here at the iconic Clift! We hope we can entice you back for another authentic San Francisco experience soon.Warm regards,The Clift Royal Sonesta Hotel

4/10 – Schlecht

George Henry

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
- iIt was very clean and the housekeeping services were great. Left the room later in the day but the room was still clean with fresh towels/toiletries when I returned. - Very dangerous neighborhood within one block in any direction - Food delivery is left in an office on the first floor. It is a $5 charge for staff to bring it up to your room - No mini fridge (do not know if one is provided upon request for medications) - No beverage/snack machine which makes it difficult when the neighborhood is dangerous and you don’t want to leave the hotel at night - You can purchase from the hotel itself but I don’t know what is offered or the cost - Front doors are extremely heavy. On two occasions, staff members were behind the door and did not offer to at least hold the door while I struggled with packages or heavy luggage - With the exception of one staff member, staff does not greet you when you pass the front desk entering or leaving. - There was a luggage rolling cart but no one offered to help with luggage or even offer the cart to help yourself
Aufenthalt von 4 Nächten im April 2024
Antwort von The Clift am 25. Apr. 2024
Dear George,Thank you for sharing your review with us. We are glad to hear that your room was perfectly prepared for your arrival and that our housekeeping team kept it sparkling.We do offer fridges on request, but we apologize if you were not made aware of additional dining options in our historic hotel, as we do have Fredericks during the day and our iconic Redwood Room open in the evenings.You are correct to expect a welcome from a team member and a helping hand when coming and going, and we apologize for this oversight. You should have also been advised on the safest and most pleasant routes from our front door to Union Square and other sightseeing areas.We know we can do better, and to that end, would love the chance to earn your higher score one day.Kindly,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Wilma

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had a great time at the Clift Hotel, a beautiful and sophisticated place to stay with friends and family. It also has an excellent bar. I highly recommend it. The service and the efficiency were way beyond my expectations. The Clift Hotel is forever in my heart.
Aufenthalt von 1 Nacht im April 2024
Antwort von The Clift am 22. Apr. 2024
Dear Wilma,We are smiling upon receiving your glowing review! Thank you for discovering for yourself all that sets us apart here at The Clift, from our iconic Redwood Room bar to our ideal location and attentive service.We would love to ensure another sophisticated stay just as soon as your travels allow!All the best,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

samantha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von The Clift am 24. Apr. 2024
Dear Samantha,Thank you for sharing your five-star rating with our team here at The Clift. We are glad you enjoyed your stay in our historic property, and we hope to see you again before too much time has passed.Best,The Clift Royal Sonesta Hotel

6/10 – Okay

Alison

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
I did not realize this place was so close to the tenderloin, which made the area around the property a bit scary. But I tried to not let that affect my opinion, I wanted to give it a fair shot. The gentlemen that check us in was very sweet even sent a complimentary bottle of wine to our room. We ended up upgrading our room and it was nice and spacious. There was a restaurant and bar connected to the hotel so those made things very convenient and the people at the bar were so sweet and welcoming. It was easy to get around. Only thing that really upset me was on our check out day. My husband was not feeling well so I had some medication door dashed to the hotel and instructed them to leave it at the front desk. This is rated as 4 star hotel and for how much I had to pay just for an incidental fee, I would think that room service wouldn’t be too juicy to ask for. After all the gentlemen that checked us in let us know it was a perk of the hotel when we got there. I called down to the front desk to request someone bring it up to us, and the woman I got on the phone proceeded to tell me that she didn’t know if her bell person could do it or not. She checked and then told me it would be a 5 dollars delivery fee…. I paid almost 700 dollars for my room, which wasn’t the most spectacular room, but you can simply bring a brown paper bag to a guest room? Not only that her attitude was very frustrating and told me sorry we don’t do that but you can come down and grab it yourself.
Aufenthalt von 2 Nächten im April 2024
Antwort von Clift am 22. Apr. 2024
Dear Alison,Thank you for sharing your feedback with us. We appreciate your willingness to keep an open mind upon arrival, and we're glad you discovered our Redwood Room and Fredericks dining options. We are also happy to hear you settled into your spacious, upgraded room with ease.We apologize if our policies regarding deliveries was not made clear; as you can probably appreciate, given the high frequency of such deliveries to the hotel, we cannot always guarantee our bell services team will have time to bring items to guest rooms. We are sorry this was the case during your stay.We hope we can leave you with a better last impression should your travels bring you back to us one day.Kindly,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Mimoza

Geschäftlich gereist
Gut: Sauberkeit und Ausstattung
Great beds
Aufenthalt von 3 Nächten im April 2024
Antwort von The Clift am 22. Apr. 2024
Dear Mimoza,What a pleasure to receive your top score! We're glad you rested so comfortably with us, and we hope your five-star approval will bring you back to our door!Warm regards,The Clift Royal Sonesta Hotel

10/10 – Hervorragend

Shawn

Aufenthalt von 3 Nächten im April 2024
Antwort von The Clift am 10. Mai 2024
Dear Shawn,What a pleasure to receive your five-star approval! Thank you for making yourself at home at The Clift, and we hope we can entice you back to downtown San Francisco soon!Warm regards,The Clift Royal Sonesta Hotel

8/10 – Gut

Rachpal

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location as it is Central SF.
Aufenthalt von 1 Nacht im März 2024
Antwort von The Clift am 22. Apr. 2024
Greetings Rachpal,We agree that our location here in the city is hard to beat! Thank you for making yourself at home with us, and do hurry back!Best,The Clift Royal Sonesta Hotel