Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
1231 von insgesamt 2063 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
1.231
493 von insgesamt 2063 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
493
198 von insgesamt 2063 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
198
81 von insgesamt 2063 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
81
60 von insgesamt 2063 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
60
9,0/10
Sauberkeit
9,0/10
Personal & Service
8,0/10
Ausstattung
8,6/10
Zustand der Unterkunft
8,6/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Bernhard
Mit dem Partner gereist
21. Jan. 2022
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr nettes historisches Hotel! Sofort wieder!
Bernhard
Aufenthalt von 2 Nächten im Januar 2022
Antwort von Zoraida/Guest Services am 23. Jan. 2022
Thank you for providing feedback regarding your most recent stay! We are pleased to hear you enjoyed our historical hotel. We look forward to welcoming you back.
6/10 – Okay
Anthony
Mit einer Gruppe gereist, Mit der Familie gereist
28. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Our initial room had a terrible odor. Called for housekeeping, no one came. Went to front desk and was then told no housekeeping available that night (Saturday). All rooms were booked and could not change room. I asked for some type of air freshener and it took time to find. Freshener worked for a hour or so, but odor returned and was difficult to sleep through the night. Hotel manager upgraded us to a suite the next morning when it became available. We greatly appreciate the attention it was given and the manager should be commended.
Anthony
Aufenthalt von 2 Nächten im Mai 2024
Antwort von HGH Team am 28. Mai 2024
Hi Anthony,Thank you for taking the time to share your feedback with us. We deeply apologize for the inconvenience you experienced during your initial stay with us. It is our utmost priority to ensure that every guest enjoys a comfortable and pleasant stay, and we regret that we fell short of meeting your expectations on this occasion.We are truly sorry to hear about the odor in your room and the challenges you faced in getting assistance from our housekeeping team. Please know that this is not the level of service we strive to provide, and we are taking steps to address this issue and prevent it from happening in the future.We appreciate your understanding and patience as we worked to find a solution for you. It was our pleasure to upgrade you to a suite the following morning when one became available. We are glad that this gesture improved your experience with us, and we hope it allowed you to enjoy the remainder of your stay.Your kind words and acknowledgment of our manager's efforts mean a great deal to us. We will be sure to pass on your commendation to them. It is always our goal to ensure that our guests feel valued and well taken care of, and we are delighted to hear that you felt this way.Once again, we apologize for any inconvenience you experienced, and we thank you for your understanding and patience. We hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,
8/10 – Gut
John
Geschäftlich gereist
28. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
The hotel was charmingly old-fashioned without being dated, my room was enormous, staff were very helpful.
Niggles, the bar closes at 10pm and the food offering is basically non-existent, but there are plenty of other options nearby.
John
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 28. Mai 2024
Hi John,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the charmingly old-fashioned ambiance of our hotel and that your room exceeded your expectations in terms of size. It's also wonderful to know that our staff were able to assist you throughout your stay.We appreciate your understanding regarding the bar's closing time and the limited food offerings. While we strive to provide a variety of amenities for our guests, we understand that there are always areas for improvement. Your feedback is valuable to us, and we will certainly take it into consideration as we continue to enhance our services.We're glad to hear that you were able to explore the many dining options nearby. The Gaslamp Quarter offers a wide array of culinary experiences, and we're happy that you were able to take advantage of them during your stay with us.We hope to welcome you back to the Horton Grand Hotel in the future!Warm regards,
8/10 – Gut
James, Lass Vegas
Mit der Familie gereist
27. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location
James
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 28. Mai 2024
Hi James,Thank you for your review and for choosing to stay with us. We hope to welcome you back to the Horton Grand Hotel again soon!Warm regards,
4/10 – Schlecht
Andrea
27. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Andrea
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 28. Mai 2024
Ms. Andrea,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience fell short of your expectations. We apologize for any inconvenience or dissatisfaction you may have encountered during your stay. We appreciate your honesty and hope to have the opportunity to welcome you back in the future for a better experience.
6/10 – Okay
Crissy
Mit dem Partner gereist
27. Mai 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
We had a court yard room and there was wedding and we were not informed at check in or offered another room and it was super loud and not ok.
The floor above was very loud and you could hear everything.
Crissy
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 27. Mai 2024
Hi Crissy,I'm sorry to hear about the issues you encountered during your stay. It's disappointing to learn that you were not informed about the wedding event taking place and that it affected the quality of your stay. Additionally, the noise from the floor above must have been disruptive and unacceptable.Please accept our sincere apologies for the inconvenience and discomfort you experienced. We understand the importance of providing a peaceful and enjoyable environment for our guests, and we regret that we fell short in this instance.We hope to have the opportunity to welcome you back for a much-improved stay in the future.
10/10 – Hervorragend
Rolland, Palmdale
Mit dem Partner gereist
27. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff is always polite and hotel is always clean
Rolland
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 27. Mai 2024
Hi Rolland,Thank you for your perfect rating and kind words! We're thrilled to hear that you consistently experience polite staff and a clean hotel during your stays with us. Providing excellent service and maintaining cleanliness are top priorities for us, and we're delighted that we've been able to meet your expectations in these areas.We look forward to welcoming you back for another wonderful stay in the future!
10/10 – Hervorragend
Elba
Mit dem Partner gereist
26. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very close to our ballgame and restaurants
Elba
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 26. Mai 2024
Hi Elba,Thank you for your perfect rating!We look forward to welcoming you back for another wonderful stay in the future!
10/10 – Hervorragend
Ashley
Mit dem Partner gereist
22. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel's style ia ao unique and staff was very nice!
Ashley
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 23. Mai 2024
Hi Ashley,Thank you for your perfect rating! We're delighted to hear that you enjoyed our hotel's unique style and that our staff provided excellent service during your stay. Creating a memorable and enjoyable experience for our guests is our top priority, and we're thrilled that we could meet your expectations in these areas.Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!
8/10 – Gut
Sugihara
21. Mai 2024
Gut: Sauberkeit
Sugihara
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 27. Mai 2024
Hi Sugihara,Thank you for your rating. We hope to welcome you back again soon!
8/10 – Gut
Larry, Yorba Linda
Mit dem Partner gereist
21. Mai 2024
Gut: Sauberkeit und Personal & Service
Quaint, historic hotel in an excellent Gaslamp location. On site restaurant was temporarily closed and the a few areas were getting a little rough around the edges but, all-in-all, a great place to stay.
Larry
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 22. Mai 2024
Hi Larry,Thank you for your feedback! We're glad to hear that you enjoyed our quaint and historic hotel in the excellent Gaslamp location. We apologize for any inconvenience caused by the temporary closure of our on-site restaurant.Your comments are valuable to us, and we'll use them to make improvements where needed. We appreciate your understanding and hope to have the opportunity to welcome you back for another great stay in the future. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing to stay with us!
8/10 – Gut
Terri Michel
Geschäftlich gereist
20. Mai 2024
Gut: Sauberkeit und Personal & Service
The historic charm, walkable neighborhood, and friendly service were wonderful. However, I was not a fan of the daily fee for WiFi and the business center as due to the low security, I was not able to use the service during my four day stay.
Terri Michel
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 22. Mai 2024
Terri Michel,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the historic charm, walkable neighborhood, and friendly service during your stay. However, we apologize for any inconvenience caused by the daily fee for WiFi and the issues you experienced with the business center.We understand that reliable internet access is essential for our guests, and we're sorry to hear that you encountered difficulties with the service and its security during your stay. Please rest assured that we take your feedback seriously, and we'll address these concerns with our team to ensure that improvements are made.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a better experience in the future.
10/10 – Hervorragend
Steven, Tempe
Mit dem Partner gereist
20. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was very friendly and helpful. Our room was very comfortable. Had patio but only big enough to stand on, too small for a chair. Valet parking was very convenient but also a very pricey extra charge ($59 tax tips per night). Walking distance to gaslamp, seaport village and Petco Park.
Steven
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Guest Services. am 20. Mai 2024
Thank you Steven It sounds like you had a mixed experience at your accommodation. It's great to hear that the staff was friendly and helpful, and that your room was comfortable. Having a patio, even if it's small, can still be a nice touch for some fresh air. But I understand how it might have been disappointing if it wasn't quite big enough to fully enjoy.Valet parking can indeed be convenient, especially in busy areas like Gaslamp, Seaport Village, and near Petco Park.
8/10 – Gut
Rakia
Mit der Familie gereist
19. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was nice older building but cute and clean.
Rakia
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Services. am 20. Mai 2024
Thanks for your review Rakia, It sounds like you appreciated the charm of the older building and found the room to be both cute and clean. Sometimes, the character of an older building can add to the overall experience, especially if it's well-maintained and has its own unique style. Cleanliness is definitely essential for a comfortable stay, so it's great to hear that was a positive aspect of your experience.
10/10 – Hervorragend
Laura
19. Mai 2024
Gut: Sauberkeit
Laura
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services. am 20. Mai 2024
Hi Laura ,Thank you so much for the perfect score! We can't wait to welcome you back for another outstanding stay in the future!
2/10 – Ungenügend
wendelin
19. Mai 2024
I called and cancelled. Missed my flight.
wendelin
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services. am 20. Mai 2024
Hi Wendelin ,I'm sorry to hear about that. Hopefully we can see you next time.
10/10 – Hervorragend
Richard
18. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a really nice place, with friendly staff and a perfect location for the Gaslamp District! My room was cozy and clean, with great Air Conditioning. No complaints from me!
Richard
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Services. am 20. Mai 2024
Thank you Richard It's fantastic to hear that you had a positive experience at the place! Friendly staff and a perfect location can really make a stay memorable. And having a cozy, clean room with great air conditioning sounds like the cherry on top. It's always wonderful when accommodations live up to expectations.
10/10 – Hervorragend
Steven, Fairfield
Mit der Familie gereist
17. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cost to park high
Steven
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 17. Mai 2024
Hi Steven,Thank you for your perfect rating! We're thrilled to hear that you had a 5 out of 5 experience during your stay. However, we understand your concern about the high cost of parking. We constantly review our pricing to ensure it remains competitive. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!
10/10 – Hervorragend
Patrick
16. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property with a very magical and clean courtyard in the center with a restaurant at site. Would highly recommend!
Patrick
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 17. Mai 2024
Hi Patrick,Thank you for your fantastic review and perfect rating! We're thrilled to hear that you had a wonderful experience during your stay and that you enjoyed our beautiful property, magical courtyard, and on-site restaurant. Providing a clean and inviting atmosphere for our guests is a top priority for us, and we're delighted that we could meet your expectations in these areas.We truly appreciate your recommendation and are grateful for your kind words.Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!
8/10 – Gut
JEFFREY
Mit dem Partner gereist, Mit einer Gruppe gereist
15. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's close to everything Gas Lamp. The bed was great
JEFFREY
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 16. Mai 2024
Hi Jeffrey,Thank you for your feedback! We're glad to hear that you found our hotel conveniently located and that you enjoyed the comfort of our beds. Providing a comfortable and convenient experience for our guests is important to us, and we're pleased that we could meet your expectations in these areas.
10/10 – Hervorragend
David
15. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The decor wasvery cool
David
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 16. Mai 2024
Hi David,Thank you so much for your perfect score. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!
10/10 – Hervorragend
chris, santa cruz
14. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Freindly and helpful staff. Centeral location. Clean hotel. Great little hotel whiskey bar. I'll definitely be back on my next trip
chris
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 15. Mai 2024
Hi Chris,Thank you for your wonderful review! We're delighted to hear that you had a great experience during your stay with us. Providing friendly and helpful service, along with a central location and cleanliness, are top priorities for us, and we're thrilled that we could meet your expectations in these areas.We're glad to hear that you enjoyed our hotel whiskey bar. It's fantastic to know that you'll be returning for your next trip. We look forward to welcoming you back and providing you with another enjoyable stay.
8/10 – Gut
Dexter
Mit dem Partner gereist
13. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent and friendly staff. We had a room with a balcony and crown molding. We understand there are many varieties of rooms and I think we got one of the best.
Dexter
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 14. Mai 2024
Hi Dexter,Thank you for your kind words! We're delighted to hear that you had an excellent experience with our friendly staff and enjoyed your room with a balcony and crown molding. Providing our guests with comfortable and enjoyable accommodations is our top priority, and we're thrilled that we could exceed your expectations.We take great pride in offering various room options to suit our guests' preferences, and we're glad to hear that you were pleased with the room you received. Your satisfaction is our ultimate goal, and we're grateful for your positive feedback.Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!
10/10 – Hervorragend
ANAISSA
Mit der Familie gereist
13. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
ANAISSA
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services. am 13. Mai 2024
Thank you Anaissa for your fabulous review!! We appreciate you staying with us at our historical property and look forward to seeing you again soon.
10/10 – Hervorragend
Lisa
Mit dem Partner gereist
13. Mai 2024
Gut: Sauberkeit und Zustand der Unterkunft
Friendly service
Lisa
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services. am 13. Mai 2024
Thank you Lisa for a fabulous 5 out of 5 review!! We are so happy that you enjoyed our historical hotel and your stay was perfect.
10/10 – Hervorragend
Kristy
Mit dem Partner gereist
13. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was my first time staying here. It is such a pretty hotel. The rooms have fireplaces, beautiful courtyard and a great bar. Walking distance to all the shops, Petco park, restaurants and gas lamp. The only thing that Expedia doesn’t share are the extra fees you have to pay when you get there. Tourist fee, amenities fee and totaled to an extra $65 after the regular tax and room fees.
Kristy
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services. am 13. Mai 2024
Thank you Kristy for an outstanding 5 out of 5 review. We are so delighted that you enjoyed your stay with us and welcome you on your next trip back to downtown San Diego.
10/10 – Hervorragend
Hector
13. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hector
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services. am 14. Mai 2024
Thank you Hector for a perfect review of your recent stay at our property. We are extremely delighted that you enjoyed our beautiful historical property and that every was perfect. We look forward to seeing you again soon.
2/10 – Ungenügend
Henrik
13. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Valet parking ran out of parking spot so I had to park at another property downtown. Extremely limited breakfast selection and could not even provide mimosas in the morning.
Henrik
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services. am 13. Mai 2024
Thank you Henrik for taking the time to review your recent stay with us. We are extremely apologetic that your stay was disappointing it's unfortunate that the valet parking situation and limited breakfast selection impacted your experience negatively. We do apologize for the inconvenience you've encountered during your stay.
2/10 – Ungenügend
Elena
12. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Elena
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Services. am 14. Mai 2024
Elena we are so sorry to hear that you had very unpleasant experience while you stayed with us. We strive on creating a warm and welcoming environment for all our guest and would like a chance to discuss how we could have improved your stay. We appreciate your feedback and look forward to understanding where we went wrong.
8/10 – Gut
Audrey
Mit dem Partner gereist
12. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Historic hotel that has been updated. Huge rooms, comfy bed. Quiet. Centrally located.
Audrey
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Services. am 13. Mai 2024
Thank you Audrey, It sounds like the hotel itself has a lot of charm and comfort, which is great to hear. Being centrally located and offering spacious, quiet rooms with comfortable beds is definitely a plus
10/10 – Hervorragend
Jill
Mit einer Gruppe gereist
12. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely old hotel , nice change from modern options
Jill
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 12. Mai 2024
Hi Jill,Thank you so much for the perfect score! We can't wait to welcome you back for another outstanding stay in the future!
10/10 – Hervorragend
Maria
Mit dem Partner gereist
11. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed 1 night for and loved the uniqueness of the hotel. Staff was amazingly friendly and helpful. I would absolutely stay here again.
Valet parking is expensive so we reserved parking at a garage just a couple blocks away. We didn’t need our car while down there since it’s close to everything we planned to do.
Maria
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 12. Mai 2024
Hi Maria,Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us and appreciated the uniqueness of our hotel. It's wonderful to know that our staff made a positive impression with their friendliness and helpfulness. We're delighted that you would consider staying with us again.We understand that valet parking can be costly, and we're glad to hear that you found a more affordable option nearby. Our convenient location certainly makes it easy to explore the area without needing a car.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!
10/10 – Hervorragend
Linda, Ramona
Mit dem Partner gereist
11. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Walking distance to PETCO Park
Linda
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 12. Mai 2024
Hi Linda,hank you for your excellent rating! We're thrilled to hear that you had a 5 out of 5 experience during your stay with us. Our convenient location near PETCO Park certainly adds to the enjoyment of your visit, and we're glad to hear that you found it convenient for your plans.We appreciate you choosing to stay with us and hope to welcome you back for another fantastic stay in the future!
10/10 – Hervorragend
Emily
Mit dem Partner gereist
10. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was gorgeous!
Emily
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 10. Mai 2024
Hi Emily,Thank you so much for your glowing review! We're thrilled to hear that you found our hotel gorgeous and that you had a perfect 10 out of 10 experience during your stay. Thank you again for choosing our hotel, and we look forward to seeing you again soon!
8/10 – Gut
Alyx
Mit dem Partner gereist
10. Mai 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Elevators are scary, water drips in tub, pillows and mattress were terrible and need a refresh.
Alyx
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 10. Mai 2024
Hi Alyx,Thank you for sharing your feedback with us. We're pleased to hear that you had an overall positive experience during your stay. However, we're sorry to learn about the issues you encountered.Your comments are valuable to us, and we take them seriously. We will address these issues with our maintenance and housekeeping teams to ensure that they are resolved promptly and that improvements are made where necessary.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing our hotel.
10/10 – Hervorragend
Corey
Mit dem Partner gereist
9. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel that is easily walkable to everything in the downtown or Gaslamp district
Corey
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 9. Mai 2024
Hi Corey,Thank you so much for the perfect score! We can't wait to welcome you back for another outstanding stay in the future!
6/10 – Okay
Glen
9. Mai 2024
Gut: Sauberkeit und Personal & Service
Noisy
Glen
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 9. Mai 2024
Hi Glen,Thank you for sharing your feedback with us. We're sorry to hear that noise was a concern during your stay. We understand how disruptive noise can be and apologize for any inconvenience it caused. Please know that we take guest comfort seriously, and we'll look into ways to address and mitigate noise issues in order to improve future stays. We appreciate your feedback and hope to have the opportunity to welcome you back for a better stay.
6/10 – Okay
Elvira Marie
8. Mai 2024
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
It was too old not kept up. Room too small. Floor was uneven. The entry and was nice
Elvira Marie
Aufenthalt von 1 Nacht im April 2024
Antwort von Zoraida Diano - Front Office Manager am 9. Mai 2024
Hi Elvira,Thank you for sharing your feedback with us. We're sorry to hear that your stay did not meet your expectations. We strive to provide comfortable and well-maintained accommodations for all our guests, and we apologize for any shortcomings you experienced with the room condition and size. Your comments about the floor condition are concerning, and we will address this promptly with our maintenance team to ensure it is rectified.We're glad to hear that you appreciated the entry area of the hotel. We will continue to maintain and enhance our public spaces to provide a welcoming atmosphere for all our guests.Thank you for choosing to stay with us.
10/10 – Hervorragend
Daniel
7. Mai 2024
Daniel
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 27. Mai 2024
Hi Daniel,Thank you for your perfect rating! We look forward to welcoming you back for another wonderful stay in the future!
10/10 – Hervorragend
Joanna
5. Mai 2024
Gut: Sauberkeit und Zustand der Unterkunft
Joanna
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 25. Mai 2024
Hi Joanna,Thank you for your perfect rating! Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future!
10/10 – Hervorragend
Joseph
4. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Joseph
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 25. Mai 2024
Hi Joseph,We appreciate your perfect rating!Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!
10/10 – Hervorragend
SABINA
Mit dem Partner gereist
4. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All was great.
SABINA
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Zoraida Diano - Front Office Manager am 5. Mai 2024
Hi Sabina,Thank you so much for the perfect score! We can't wait to welcome you back for another outstanding stay in the future!
6/10 – Okay
Stephen
Mit der Familie gereist
2. Mai 2024
Gut: Sauberkeit und Personal & Service
Dated rooms and property.
Conveniently located in GasLamp area
Stephen
Aufenthalt von 2 Nächten im April 2024
Antwort von Zoraida Diano - Front Office Manager am 2. Mai 2024
Hi Stephen,We're glad to hear that you found our hotel conveniently located in the Gaslamp Quarter! Your feedback about the dated rooms and property is valuable to us, and we appreciate your honesty. We're continuously working to enhance our facilities and guest experience, and your comments will help guide our improvements. We hope you'll consider staying with us again in the future to see the positive changes we're making. Thank you for choosing to stay with us!
10/10 – Hervorragend
Mauricio
Mit der Familie gereist
2. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a pleasure able time in our stay here. Everything was close and convenient
Mauricio
Aufenthalt von 1 Nacht im April 2024
Antwort von Zoraida Diano - Front Office Manager am 2. Mai 2024
Hi Mauricio,We're thrilled to hear that you had a pleasurable stay with us! It's fantastic to know that our convenient location added to the enjoyment of your time here. We look forward to welcoming you back for another wonderful experience soon!
8/10 – Gut
Tomoaki
Geschäftlich gereist
1. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a building and room that exuded history. The room was spacious and charming with its bed, furniture, and balcony. The bath, air conditioning, and TV were comfortable. However, the surrounding area required a bit of caution.
Tomoaki
Aufenthalt von 5 Nächten im April 2024
Antwort von Zoraida Diano - Front Office Manager am 1. Mai 2024
Hi Tomoaki,It sounds like you enjoyed the historical charm and comfort of the room at the Horton Grand Hotel. It's great to hear that you found the accommodations spacious and charming, with comfortable amenities like the bed, furniture, and balcony.As for the surrounding area, it's always good to exercise caution, especially in unfamiliar places. If there's anything specific you'd like to know about safety measures or recommendations for exploring the area, feel free to ask. Your comfort and safety are our priorities.
8/10 – Gut
Lucy
30. Apr. 2024
Verbesserungswürdig: Zustand der Unterkunft
A old and beautiful hotel, love all the original details however, bathrooms need upgrades.
Lucy
Aufenthalt von 1 Nacht im April 2024
Antwort von Zoraida Diano - Front Office Manager am 2. Mai 2024
Hi Lucy,We're thrilled that you appreciate the historic charm and original details of our hotel! Preserving its unique character is important to us. We also value your feedback regarding the bathrooms and continuously work to improve our facilities to provide the best possible experience for our guests. Thank you for bringing this to our attention, and we hope to welcome you back soon.
10/10 – Hervorragend
Ivan, HEBER
30. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ivan
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Services. am 20. Mai 2024
Thank you Ivan for your outstanding review of your recent stay with us. We are very excited to hear that everything we perfect. we look forward to seeing you again soon. Cheers!
10/10 – Hervorragend
Vicki, Villa Rica
Mit dem Partner gereist
29. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the history about the hotel. Nothing we didn't like.
Vicki
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Services. am 29. Apr. 2024
Hi Vicki, Thank you for your feedback! We're thrilled to hear that you had a great stay at Horton Grand Hotel and that you would rate your experience as 5 out of 5. Providing excellent service and accommodations for our guests is our top priority, and we're delighted that we met your expectations. We look forward to welcoming you back for another wonderful stay!
6/10 – Okay
Destiny
Mit dem Partner gereist, Mit der Familie gereist
29. Apr. 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Nice stay for cheap price. If you like boutique style rooms. Great views on the top floor level.
Destiny
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Services. am 29. Apr. 2024
What a good deal on a hotel with a boutique style and enjoyed great views from the top floor. Getting a nice stay for a reasonable price is always a win! Rooms with unique designs and picturesque views can really enhance the overall experience. Thank you for your review Destiny.
10/10 – Hervorragend
Lois
Mit der Familie gereist
29. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Lois
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Services. am 29. Apr. 2024
Hi Lois, Thank you for rating your experience at Horton Grand Hotel with a perfect score of 5 out of 5! We're thrilled to hear that you had an excellent stay with us. We look forward to welcoming you back to Horton Grand Hotel in the future