Hello Ms.Chaidez, thank you for your feedback. I see you visited us back in February of this year. First, I would like to say I am sorry for your experience you had. Since then, we have completed the renovations on that floor and in that room. We have new bedding and new bathrooms. We have also made sure the elevator is clean and in perfect order. If you come back to this area, I will be happy to book your reservations personally so you may stay in our new rooms and make the stay a much better experience!

Thank you Roberto for your review.

Thank you for your Stay Gomeya

Thank you for taking the time to comment. I will look into these issues and hope the next you visit you will see the end product of our renovations.

Hello Dennis, thank you for your review. We are working hard to make sure everyone has a pleasant experience.I am happy you did. I hope we can serve you again in the furure!

Thank you for your comments, Steve!We will be happy to welcome you back.

Hello James thank you for your comments. As many properties experience issues with the residentially challenged we have as well However, since the last 3 years we do our best to make sure we keep people like this of the property. I can assure you that there have been improvements, and we will continue to make them. I hope next time you visit you will see that difference.

Thank you for your review Loius.

Thank you for your comments, Jacob, the incident you are referred to was investigated when you were here as you may recall. your reservation was for a standard and this was what your received.

Muchas gracias Kimberly por su comentario.Una disculpa por lo de su puerta y cobectores. Resolveremos los problemas en cuanto antes!

Hello Katalin, Thank you for your review!

Thank you for your Stay Peter

Thank you for review Jon hope to see you at a future stay.

Thank you for Stay Alex!

Hello Jose I am sorry to hear about your stay. We will do our best to improve.

Hello Guadalupe, I am sorry that there was a discrepancy with the check in. I will look into this as well as the issues with the room. Not sure what happened with the Ice, but it has always been free to our guest to take. We do not charge for it. Thank you for your feedback!

Hello Jacob, Thank you for your review !

Thank you Christina, we appreciate your business.

Thank you for your review, I am sorry to hear about your experience I have taking note of these issues and will personally address them. We are still in the process of our renovation with all new case goods being placed into our rooms. Unfortunately, we cannot control an incident that a guest provokes which was the case you are referring to. But we can address as we did and not the guest being assaulted as stated. The guest was removed from the property immediately.

Thank you for your comments, Kylor, I apologize for the issues. Please know that if there are any challenges with the room, we will be happy to move you to another room that will not have any issues. Since your comments, we looked into the Spa and found out the blower was out and replaced immediately. The pool is cleaned every morning. But sometimes we do get debris (leaves etc.) that fall into it. I will inform our crew to keep on eye on this. Thank you again.

Thank you for your review, Jacob, Rosa is one of the assets to our property and happy to have her part of our team. I will make sure we give her this recognition!

Thank you for comments! !

Thank you for your review Sergii

Thank you for your review Sarah

Hello Ms.Morales I am sorry for the delay, but videos must be requested for review, and it does take some time. As I mentioned to you on the phone today, we reviewed the location of your Kia parked at the hotel during your stay. At no time do we see anyone damage your car.

Thank you for your response happy to hear you enjoyed your stay.

Thank you for your review Jacob !

Thank you for review and happy to hear you enjoyed your stay.

Thank you for your comments !

Thank you for comments. We are currently renovating our hotel to make the stay much more comfortable and better all around. I am sorry for the inconvenience you encountered; I will share your review with my hotel and renovation team. Thank you again and our apologies for the issues.

Hello Mustafa, I am sorry for the customer service issues you encountered.If you wish to contact me at the hotel, I will be happy to look into this for you.

Hello Zarlasht, thank you for review and I am sorry you room was not to our standards. I will share this information with the staff to make sure we look at these items before turning over the rooms. We continue to move forward with our renovations, and I am sure if you decide to return, we will make this up to you.

Thank you for your review Blanca. Happy you enjoyed your stay.

Hello Angie, Thank you for your response. We are currently upgrading all of our rooms with new amenities. and pardon of elevator and hallways. We will try to keep it as clean as possible during our renovation.

Hello Reilly, If you care to share your experience with us we can do our best to ensure this does not happen again.

Hello Lijah, if you care to share your experience with us we can do our best to ensure this does not happen again.

Thank you for your review Elizabeth

Hello Josselyn, If you care to share your experience with us we can do our best to ensure this does not happen again.

Thank you for your review, Stephanie. I am sorry about the current conditions. We are in the process of renovating our hotel and this is why sometimes we have carpets that need to be cleaned and will work on this. Our 100 Security Deposit is standard but refundable after checkout.

Thank you for review Tatiana, I am sorry about the noise during your stay. We are nearing the end of our room's renovations, and this will not be an issue in the future. We hope you have an opportunity to stay again and experience the wonderful changes.

Hello Bryan , Thank you for your response. We are in the process of renovating our hotel. So, I apologize for the challenges you encountered during your stay. We have notified our pool services about the situation will get this resolved. We hope you will give the property another opportunity to make that stay a better one. Please let me know when you return, and I will ensure all goes well.