Suite, 2 Doppelbetten | Hochwertige Bettwaren, Pillowtop-Betten, Zimmersafe, Schreibtisch

Bewertungen von SpringHill Suites by Marriott San Antonio Medical Center/NW

3 out of 5

Bewertungen

8,6

Hervorragend

557 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
261 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
101 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
48 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
33 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,8/10

Personal & Service

8,4/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Wolfhard

Geschäftlich gereist
Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2022

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice Hotel
Very comfortable Hotel. Close to a Mall and a Supermarket.
Aufenthalt von 2 Nächten im September 2017

10/10 – Hervorragend

Elena

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Gabriella

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was very clean, the staff was very nice, breakfast had great variety. I had no issues and would definitely stay there again.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Rogelio

Aufenthalt von 5 Nächten im März 2024

2/10 – Ungenügend

Flor

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Las instalaciones muy deterioradas y sucias
Antwort von Front Desk am 18. Apr. 2024
I sincerely apologize that the comfort of our beds did not meet your expectations. Thank youfor providing us with some feedback to work with and learn from. Our guests experience isof the utmost importance to us, and your comments help us improve and become a betterhotel. Thank you for staying with us and for taking the time to share your review.

10/10 – Hervorragend

Andrew

Aufenthalt von 1 Nacht im März 2024
Antwort von Front desk am 8. Apr. 2024
Thank you so much for your positive feedback.

10/10 – Hervorragend

Vicki

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Comfy and quiet!!!
Aufenthalt von 1 Nacht im März 2024
Antwort von Front Desk am 15. März 2024
Thank you so much for your positive feedback.

4/10 – Schlecht

Kelley

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Toilet overflowed
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Desk am 3. März 2024
Thank you for taking the time to provide your valued guest experience with us. Our mainpriority is to continuously maintain a comfortable and inviting atmosphere. We genuinelyapologize for the experience you had regarding the bathroom facility and we will be takingthe necessary actions to fix this immediately. My hope is the next time you are in the area, you will giveus another chance to provide the guest experience we strive to deliver.

8/10 – Gut

Juan carlos

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ok
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Front Desk am 21. Feb. 2024
Thank you so much for your positive feedback. We look forward to your next stay with us!

10/10 – Hervorragend

Xin

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Front Desk am 16. Feb. 2024
Thank you so much for your positive feedback! We look forward to your next stay with us.

10/10 – Hervorragend

arturo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Front Desk am 16. Feb. 2024
Thank you so much for your positive feedback! We look forward to your next stay with us.

10/10 – Hervorragend

Ida

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay
Nice sized room, clean and fit our family of 5 well. Staff was friendly and helpful.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front desk am 9. Feb. 2024
Thank you so much for your feedback. We are happy to hear you enjoyed your stay with us.

10/10 – Hervorragend

Victoria

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Parking can be difficult
It was good but i had hurt my foot so it was hard to.do the stairs.in the parking lot
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Front Desk am 27. Feb. 2024
Thank you so much for your positive feedback. While i am glad to hear you enjoyed your overall stay with us i am sorry to hear you had issues with the stairs in the front parking area. We do have a ramped entrance to the rear of the property if you run into the same issue in the future. Thank you again for staying with us and we look forward to your next visit.

6/10 – Okay

blanca

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Desk am 16. Feb. 2024
I'm sorry to hear not every aspect of your stay met your expectations. We improve ourservice through our guests' feedback, and yours is appreciated. We can't thank you enoughfor your business and hope to better serve you in the near future.

4/10 – Schlecht

JoAnna

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Desk am 16. Feb. 2024
I am sorry to hear not every aspect of your stay met your expectations. We improve ourservice through our guests feedback, and yours is appreciated. We can't thank you enoughfor your business and hope to better serve you in the near future.

8/10 – Gut

Susan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Desk am 9. Feb. 2024
Thank you so much for your feedback. We look forward to your next stay with us

8/10 – Gut

ALEJANDRA, SAN LUIS POTOSI

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Es una propiedad vieja, si vas de pasada esta bien para alojarte solo por una noche no mas. El cuarto es pequeño y su desayuno nada bueno
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Desk am 9. Feb. 2024
Thank you for taking the time to share your feedback. I hope you choose to stay with us again when yourtravels bring you back to the area.

6/10 – Okay

Ricardo

Mit der Familie gereist
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Desk am 16. Feb. 2024
Thank you for sharing your feedback with us. We take guest feedback seriously, and we arecommitted to providing excellent service and well-maintained rooms. We're truly sorry for anyinconvenience you experienced, and we will work diligently to address and improve theareas of concern you mentioned. My hope is the next time you are in the area, you will giveus another chance to provide the guest experience we strive to deliver.

6/10 – Okay

GIANINA

Gut: Sauberkeit
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Front Desk am 16. Feb. 2024
Thank you for sharing your feedback with us. We take guest feedback seriously, and we arecommitted to providing excellent service and well-maintained rooms. We're truly sorry for anyinconvenience you experienced, and we will work diligently to address and improve theareas of concern you mentioned. My hope is the next time you are in the area, you will giveus another chance to provide the guest experience we strive to deliver.

10/10 – Hervorragend

Gloria

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente estancia , volvería sin duda
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Front Desk am 9. Feb. 2024
Thank you again for sharing your feedback and wewill be looking forward to your next arrival.

2/10 – Ungenügend

Hipolito

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was moved 3 times. 1st time room dirty and bad smell. 2nd time bugs in the room. 3 time shower doors not working.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Front Desk am 16. Feb. 2024
We recognize your time is valuable and appreciate the feedback you have provided. Iapologize for the negative experiences you shared during your stay with us. Guestsatisfaction is our highest priority, and we clearly missed the mark. Thank you for sharingyour review as it encourages improvement for better guest stays. Please except my sincereapology and thank you for choosing to stay with us. We hope that you would want to staywith us again whenever your travels bring you back into the area, it would be a pleasure tohave the opportunity to turn your experience around.

8/10 – Gut

Jerry

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I could smell a slight musty smell in our room. It was not real bad, but management needs to correct this. Other than that, it was a very good hotel to stay at. Also, their breakfast bar was very good. It had healthy choices which I was happy with.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Desk am 9. Feb. 2024
Thank you for sharing your guest experience with us. Your feedback is truly valuable to our success and we are grateful to have the opportunity to learn about your experience. We look forward to your next stay with us.

6/10 – Okay

Christopher

Geschäftlich gereist
Gut: Sauberkeit und Komfort des Zimmers
My 2 night stay
Adequate location, hotel is doing major construction project, nice staff is very nice and helpful, I didn’t get a daily maid service, loud highway noises at night, bed was comfortable, shower water was hot, fan in bathroom was loud like a jet engine right before take off. Ask for a room not facing the highway.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Front Desk am 22. Feb. 2024
While I am pleased to hear that you found our hotel and staff to be lovely i'm sorry you ran into a few issues. Thank you for your honest feedback, and pleaseknow that we will review it with the staff as we are constantly working to provide, guestsatisfaction on a high level. We hope you will stay with us again in the future.

10/10 – Hervorragend

Rebecca

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Desk am 13. Jan. 2024
Thank you so much for your positive feedback

6/10 – Okay

German

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Normal
Instalaciones un poco antiguas; hay diferencia con el que tienen en RIM las instalaciones son más viejas y camas pequenas. Personal muy buen servicio
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Front Desk am 9. Feb. 2024
Thank you for your review and recommendation of our hotel and associates. I'm sorry tohear not every aspect of your stay met your expectations Your feedback is important to us aswe continually try to improve our guests’ experience. I will share your reflections with ourteam, and we all hope you will consider a return trip in the future.

10/10 – Hervorragend

Luis

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Desk am 13. Jan. 2024
Thank you so much for your positive feedback

8/10 – Gut

Yadira

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Front Desk am 13. Jan. 2024
Thank you so much for your positive feedback

10/10 – Hervorragend

Maria

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was really nice
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Front Desk am 13. Jan. 2024
Thank you so much for your positive feedback

2/10 – Ungenügend

Nishit

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Property is undergoing renovation. Rooms are smelly, very bad experience overall
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Front Desk am 9. Feb. 2024
We appreciate the feedback about your stay and want to apologize for the inconveniencesyou had at our hotel with your most recent stay. Our goal is to not only meet but to exceedour guests expectations and unfortunately we did not meet your expectations. We havetaken corrective action so that we can prevent these kinds of things from happening in thefuture. Once again my apologies and we hope that you will give us a second chance inbeing your hotel of choice.

8/10 – Gut

WAEL

Gut: Sauberkeit, Personal & Service und Ausstattung
That was a business trip. 7 nights. Hotel is a little old but very well maintained and always clean. Staff are professionals nice and friendly. breakfast is adequate I have missed it a few times as I had to leave early to work. location is very good for the purpose of the trip. area has varieties of restaurants to meet wide range of tastes and budgets. Traffic was ok for the season as long as it is not rush hours. prices was a little higher than expected for the time of the year. I'm not sure about area safety and security but I did not experience any kind of troubles during my stay.
Aufenthalt von 7 Nächten im November 2023
Antwort von Front Desk am 13. Jan. 2024
Thank you so much for your positive feedback

10/10 – Hervorragend

Lori

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Front desk am 13. Jan. 2024
Thank you so much for your positive feedback

6/10 – Okay

Roman

Mit der Familie gereist
Gut: Sauberkeit
El personal fue amable Lo que estuvo mal fue que no hicieron la limpieza de mi habitación al llegar después de un largo día, ademas de que encontramos sucios los baños y con fuga de agua la tina de baño… El aire acondicionado olia a humedad…
Aufenthalt von 2 Nächten im Dezember 2023

6/10 – Okay

Brit

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Jana

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Front Desk Errors
My room was okay. When I got my invoice my room # was wrong (211 instead of 308) and my checkout date was incorrect (Dec 9 instead of Dec 8). I had a prepaid room; I was there because my husband had two procedures at TexSan heart Hospital. The second procedure was done on Thursday evening instead of Friday morning. So he was released from the hospital on Friday. I checked out before noon on that day. Do I get credit for that third day or is it cancelled?
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Front desk am 13. Jan. 2024
Thank you so much for your positive feedback. Please feel free to call the property with any questions about your stay

6/10 – Okay

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Front desk am 13. Jan. 2024
Thank you so much for your positive feedback

10/10 – Hervorragend

Marlene

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very spacious
Aufenthalt von 1 Nacht im November 2023
Antwort von Front desk am 29. Nov. 2023
Thank you so much for your positive feedback!!

10/10 – Hervorragend

Brittney

Aufenthalt von 1 Nacht im November 2023
Antwort von Front desk am 13. Jan. 2024
Thank you so much for your positive feedback

2/10 – Ungenügend

David

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
When we arrived got checked in and were sent to a room on the 3rd floor the room was dirty and smelled bad
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Gerald

Aufenthalt von 1 Nacht im September 2023
Antwort von Front Desk am 24. Nov. 2023
Thank you so much for your positive feedback. We are delighted to know your stay with us meet your expectations and look forward to your next visit so we may offer you the same level of service you enjoyed.

10/10 – Hervorragend

Antonio

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Front Desk am 22. Nov. 2023
Thank you so much for staying with us!!

10/10 – Hervorragend

Miguel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2023
Antwort von Front Desk am 22. Nov. 2023
Thank you so much for staying with us!!

10/10 – Hervorragend

Carlos

Aufenthalt von 1 Nacht im November 2023
Antwort von Front desk am 13. Jan. 2024
Thank you so much for your positive feedback

10/10 – Hervorragend

Tony

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was a good experience, I had no complaints
Aufenthalt von 4 Nächten im November 2023
Antwort von Front Desk am 12. Nov. 2023
Thank you so much for your feedback!!

10/10 – Hervorragend

ANGEL

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Solo nos quedamos para estar solo una noche y seguir continuando el viaje, pero el hospedaje estuvo excelente
Aufenthalt von 1 Nacht im November 2023
Antwort von Front Desk am 8. Nov. 2023
Thank you so much for your positive feedback!! We look forward to seeing you again next time.

10/10 – Hervorragend

Lisa

Aufenthalt von 1 Nacht im November 2023
Antwort von Front Desk am 29. Nov. 2023
Thank you so much for your positive feedback!!

10/10 – Hervorragend

hugo

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Does the work
Aufenthalt von 1 Nacht im November 2023
Antwort von Front Desk am 11. Nov. 2023
Thank you so much for your positive feedback!!

8/10 – Gut

Mario

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Good Stay
Breakfast was ok , coffee was great, restrooms too small sink was dirty, room smelled aweful we had to buy a candle and spray
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Front Desk Staff am 31. Okt. 2023
We are happy to hear your positive feed back and apologize for the inconveniences you had during your stay with us. We hope to see you again so we have the opportunity to make your stay memorable.

6/10 – Okay

Steven

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Had a few things like hairs in the bathroom, bathroom light barely lights up (after a few minutes it comes on bright enough to shower). Construction outside our window on the building had scaffolding with trash all over. Toilet had a trickle of water constantly flowing into lower bowl, causing the tank to refill every few minutes which is annoying at night when trying to sleep.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Front Desk am 2. Nov. 2023
We are sorry to hear you ran into some issues during your stay with us. We hope to see you again in the future so we can provide you with a better experience than you had.

4/10 – Schlecht

Sonya

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
It was easy to choose the hotel because the website did a great job advertising the breakfasts and pool. Which in reality I was hoping my kids could enjoy the pool during this gorgeous weather . Unfortunately, that was not the case. Due to construction, my kids were upset to find out they packed their swimsuits and not used them. Then, the bathroom faucet was clogged up which took some time away from us trying to get ready in time for the wedding.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Amara. O am 22. Okt. 2023
It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Your comments are welcome as they allow us to monitor our guest experience. Thank you for staying with us and for taking the time to share your review.