Spielezimmer

Bewertungen von Riverwalk Plaza

4 out of 5
Riverwalk Plaza
100 Villita Street, Dwyer/Main Plaza, San Antonio, TX

Bewertungen

8,2

Sehr gut

1710 von insgesamt 3598 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
905 von insgesamt 3598 Gästebewertungen haben eine Bewertung von 8 - Gut" "
510 von insgesamt 3598 Gästebewertungen haben eine Bewertung von 6 - Okay" "
235 von insgesamt 3598 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
238 von insgesamt 3598 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,6/10

Personal & Service

7,8/10

Ausstattung

7,8/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Katharina

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfekt, schönes Hotel am Riverwalk
Aufenthalt von 1 Nacht im September 2023
Antwort von General Manager am 8. Sept. 2023
Dear Katharina,Thank you for staying with us at the Riverwalk Plaza Hotel. We are delighted to see you liked our clean, comfy rooms and trust you found our location convenient for enjoying the local area. Please come back and see us again soon.

10/10 – Hervorragend

Kristina

Aufenthalt von 2 Nächten im Mai 2023

8/10 – Gut

Steffen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Top Lage, Zimmer gut, Parken direkt nebenan für 12$/24h. Sehr nette Rezeption
Aufenthalt von 2 Nächten im März 2023
Antwort von General Manager am 12. März 2023
Dear Steffen,We always enjoy hearing from our guests. It's great to know that our convenient location and welcoming staff impressed you. The next time you're in the area, please come see us again.

6/10 – Okay

Esther

Mit dem Partner gereist
Gut: Sauberkeit
Die Unterkunft ist super gelegen. Aber zu teuer für das Angebot. Es ist sehr laut, man hört alles und jeden zu jeder Tageszeit & Nachtzeit.
Aufenthalt von 2 Nächten im April 2022

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

ineabelle

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Limpieza de lugar, la comodidad, staff muy amable
Aufenthalt von 4 Nächten im Mai 2024

4/10 – Schlecht

Maurice

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Dirty. Old. Amenities bad
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

Ahmed

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Old hotel . Shower room wasn’t smelling good
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Laurence

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Convenient location and affordable pricing. Restaurant at location is not owned by hotel and was not good.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Rodrigo José

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
La sercania al Riverwalk
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Sheila

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
No additional comments
Aufenthalt von 4 Nächten im April 2024

8/10 – Gut

Steven

Mit dem Partner gereist
Had a shower problem, but they moved us to another room
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Heather

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
The check in staff and valet staff were great!!! We were in a corner room that was by a door that many people had to use to get to their room and it was noisy. Our tv did not work,but they did send up a staff member and he was able to get it working!!! Did not like that parking was not included.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Virginia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A great hotel within walking distance of the RIVERWALK, and all downtown restaurants. Staff were extremely pleasant, friendly and helpful. Thought the $37 a night parking fees a bit high……… The Gavin restaurant within the hotel was wonderful! The servers were the best and the food delicious!
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Esther

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
You can do everything on walking distance
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 24. Mai 2024
Dear Esther,Thank you for taking the time to leave a review. This helps us ensure every guest experience is a great one! It brightens our day to know that you enjoyed your stay. Should your travels bring you back to the area, we hope you choose us for your stay again.

2/10 – Ungenügend

Frank, Saginaw

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Valet was awesome the got you your vehicle in a timely matter everything else was bad front desk rude some got sick in elevator they tuck forever to clean it and the next day still dirty and smelled and the rooms are dirty vents walls baseboards tub will not recommend this Hotel to anybody
Aufenthalt von 5 Nächten im Mai 2024
Antwort von General Manager am 24. Mai 2024
Dear Frank,Thank you for providing your feedback. We are disappointed to learn about your experience. While it is good to hear that valet service was prompt, we regret the other issues faced during your stay and apologize for any inconvenience caused. We will address these concerns promptly and hope to welcome you back in the future to change your perceptions.

2/10 – Ungenügend

Pamela

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024

8/10 – Gut

Nayeli

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I love locations where it is walkable and where I feel safe. I solo travel a lot and this hotel was perfect. The staff was extremely nice. Thanks!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 23. Mai 2024
Dear Nayeli.Thank you for your kind words! We're thrilled to hear that our hotel's location and safety met your needs as a solo traveler. Our team takes great pride in providing exceptional service, and we're glad you had a positive experience with us. We look forward to welcoming you back on your future travels. Safe journeys!

10/10 – Hervorragend

Leslie Elizabeth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente ubicación y servicio
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 23. Mai 2024
Dear Leslie,It was a pleasure hosting you at the Riverwalk Plaza Hotel! We're glad our convenient location and friendly staff added to your experience, and we look forward to seeing you again soon.

10/10 – Hervorragend

Scott

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will definitely stay again when in SA.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 23. Mai 2024
Dear Scott,Thank you for your perfect rating! It was such a pleasure having you as our guest recently, and we are delighted you thoroughly enjoyed your experience. We look forward to welcoming you back in the future!

6/10 – Okay

Graciela

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I liked location and comfort. Walking distance to downtown.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 22. Mai 2024
Dear Graciela,Thank you for your review. It's wonderful to know you were comfortable during your stay, and we appreciate you mentioning the convenience our location affords our guests. That said, if there is anything we could have done better, please don't hesitate to reach out to us offline. It was a pleasure having you here, and we hope you return soon.

10/10 – Hervorragend

Ann

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved the room - it was clean & comfy.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 22. Mai 2024
Dear Ann,Thank you for your glowing review of the Riverwalk Plaza Hotel. It was a delight to host you, and we are thrilled you loved your clean and comfortable room. We look forward to seeing you again soon!

8/10 – Gut

William

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

James

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location was great and the restaurant and bar downstairs were great!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 20. Mai 2024
Dear James,Thank you for staying at the Riverwalk Plaza Hotel! We're delighted you enjoyed our convenient location and had a great experience at our restaurant and bar. Our team looks forward to welcoming you back soon!

10/10 – Hervorragend

Kerry

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love how it had a restaurant and coffee shop attached to it at the bottom, with its own valet services that leads into the lobby.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 20. Mai 2024
Dear Kerry,Thank you for providing your review of the Riverwalk Plaza Hotel. It is wonderful to hear you mention the convenience of our on-site restaurant, coffee shop, and valet service. We appreciate you highlighting these amenities, as they're designed to make your stay as comfortable and enjoyable as possible. We look forward to welcoming you back again soon.

8/10 – Gut

Elaine, Bandera

Gut: Zustand der Unterkunft
The hotel was fine. It’s too far from with all the restaurants and shops are on the Riverwalk.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 20. Mai 2024
It was a pleasure having you stay with us at the Riverwalk Plaza Hotel. Your feedback is very much appreciated and we thank you for taking the time to write to us. We hope you enjoyed your time in San Antonio.

10/10 – Hervorragend

Hanh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s worth spending time here. Pretty near to the River Walk. Totally recommend
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 20. Mai 2024
Dear Hanh,Thank you for your recommendation of the Riverwalk Plaza Hotel! We're delighted you enjoyed your stay and look forward to welcoming you back for another satisfying visit.

10/10 – Hervorragend

David M.

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
What a phenomenal stay this was! After having to pick a new stay when our original plans didn’t work out, the Riverwalk Plaza did not disappoint. 10/10 experience and will certainly be back.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 20. Mai 2024
Dear David M.,Thank you for taking a moment to share a review about your recent stay. We're thrilled to hear you enjoyed your visit with us. Reading your kind words brightens our day! Thanks again. We are excited for your next stay.

10/10 – Hervorragend

Rachelle

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room is a bit small for the price but you can tell they try to take care of what they have. The tv, toilet, and light fixtures are a bit hit or miss when using but it’s extremely clean and the staff are great! Also the AC is pretty solid. It’s 90 out but the inside is a nice 74.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 21. Mai 2024
Dear Rachelle,Thank you for taking a moment to write a review and share your experience. It is a pleasure to learn you enjoyed your stay with us, particularly highlighting our commitment to cleanliness and friendly team members. Thank you for choosing to stay at the Riverwalk Plaza Hotel and we hope to welcome you back again soon.

10/10 – Hervorragend

Tammy Jean

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von General Manager am 20. Mai 2024
Dear Tammy Jean,Thank you for staying with us and for taking the time to share your review! We are delighted to hear that our friendly service added to the enjoyment of your visit. It was a pleasure to host you and we look forward to welcoming you back to the Riverwalk Plaza Hotel for another wonderful experience.

10/10 – Hervorragend

Brigit

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Les

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Lobby was really nice. Room was okay. Some maintenance needed on bathroom
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 20. Mai 2024
It was a pleasure hosting you at the Riverwalk Plaza Hotel. Guest feedback is always welcome and appreciated, and we thank you for taking the time to write to us. While we are glad you enjoyed your overall stay, your feedback on the areas we could improve on has been noted, and we will discuss as a team how we can improve for future guest visits. We would love to host you again sometime in the future to prove to you that we're capable of meeting your needs.

8/10 – Gut

JoAn

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
The staff was friendly but not very knowledgeable about services. The business center computer and printer did not work, and the staff was unsure how to operate it. They did offer to let us use their office computer. Only one restaurant, staff was friendly but didn't know how to use a corkscrew. The fitness center was not open, and the pool furniture is dated.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 16. Mai 2024
Dear JoAn,Thank you for your recent stay with us. Please accept our apologies for any disappointment in our amenities and the service you received during your visit. Your feedback will be used to continually improve upon our guests' experience. If your travels bring you back this way, know that we would be very grateful for the opportunity to serve you again.

10/10 – Hervorragend

Obrin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I would go there again.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von General Manager am 16. Mai 2024
Dear Obrin,Thank you for choosing the Riverwalk Plaza Hotel. Your endorsement means a lot to our team, and we look forward to welcoming you back for another enjoyable stay!

6/10 – Okay

SMIT

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The bathroom sink was not working properly. The property is in bad shape but understandable since it’s a historical property
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 16. Mai 2024
Although we're glad you had an overall pleasant stay with us, we are disappointed that some aspects fell short of your expectations. We are a historic property, so we appreciate your understanding. However, we strive to provide our guests with exceptional stays, so we will be sure to relay your concerns regarding the bathroom and the condition of our property to our team to ensure any opportunity for improvement is made swiftly. It was our pleasure to welcome you, and we hope you'll consider returning for a more extraordinary visit in the future.

4/10 – Schlecht

Denee'

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
No hot water. Broken down things in room. No good alternative selection on restaurant. Coffee shop was excellent tho
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 14. Mai 2024
Dear Denee',Thank you for your feedback. We are disappointed to hear about the issues with the maintenance of your room and our restaurant's menu. Rest assured, your insights are valued, and we will work to ensure improvements are made. It would be a pleasure to welcome you back for a much-improved experience.

4/10 – Schlecht

CASSANDRA

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The safety measures taken to keep all guest safe, staff members were excellent!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 13. Mai 2024
Dear James,We were happy to provide you with safe, welcoming accommodations, and we're glad you enjoyed your visit. If your adventures bring you back to the area, please come see us again at the Riverwalk Plaza Hotel!

6/10 – Okay

Chris

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Francisco Javier

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 13. Mai 2024
Dear Francisco,Thank you for choosing the Riverwalk Plaza Hotel! We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.

10/10 – Hervorragend

cassie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved the greenery inside that was so unique
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 13. Mai 2024
Dear Cassie,It was an honor to have you with us at the Riverwalk Plaza Hotel! The greenery inside the building is there to bring comfort to our guests as soon as they arrive, so hearing you find it unique means a lot to us. It was an honor to host you, and we can not wait to see you again!

10/10 – Hervorragend

Susan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff is very pleasant and welcoming. I felt very safe as the elevators and stair access could only be accessed with a room key. The bed was very comfortable too.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 13. Mai 2024
Dear Susan,Thank you for your kind review! We're pleased that our team made you feel welcome and that our security features, including keycard access to the elevators and stairs, contributed to your sense of safety. It's also great to know that you found the bed comfortable. We look forward to welcoming you back to the Riverwalk Plaza Hotel for another secure and restful stay!

10/10 – Hervorragend

HECTOR

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome stay thank you,
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 13. Mai 2024
Thank you for choosing to stay with us at the Riverwalk Plaza Hotel. We are thrilled to learn you enjoyed your stay and you are always welcome back.

2/10 – Ungenügend

Ashley

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s alright, hidden fees tho
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 13. Mai 2024
Dear Ashley,Thank you for your review. We certainly do not want our guests to be surprised by any unexpected charges, and we will do what we can to ensure we communicate our price more effectively. While we do have to add small mandatory costs such as hotel tax and Tourism Public Improvement District fees, we understand it's important guests are informed upfront. Thank you again for your feedback.

2/10 – Ungenügend

Erica

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
To begin, the hotel is advertised as “on the Riverwalk” which is true, however the part that the hotel resides on is completely empty of people, restaurants and commerce. The Riverwalk is more of a 5 minute walk away. Please do not upgrade your view to watch cars being broken into and homeless people sleep. The pool is advertised as open until 10pm, however two nights in a row we tried to get in at 8:30pm & it was locked. The first night, the manager came and unlocked it pretending that it was unlocked the whole time. We quickly realized on day two that they just lock it up early. We called down to have it unlocked & we told someone would come up however no one did. That was the last time we attempted that. The lobby is very nice. Barely air conditioned, the staff were dripping in sweat but it looked good. As soon as you arrive to the 4th floor, it’s like a different hotel. The carpets are very stained, the lighting is very dark and paint is peeling like crazy. The room was extremely outdated. Very small bathroom that you could barely walk in, horrible shower pressure, no smart TV & the apple TV wasn't connecting, one of the lights was out and even with all of the lamps combined, it was still very dark. The lighting was all different bulb types as well. The beds were like bricks. Also no where to hang towels so we went thru them like crazy. Lastly, the parking is NOT included! It is $37/night.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von General Manager am 13. Mai 2024
Dear Erica,We want to take this opportunity to apologize that your stay was not up to standards. This is certainly not the unforgettable and relaxing experience our guests expect when booking with us, and we thank you for bringing these issues to our attention so we may address them. We make continuous efforts to improve our property and enhance the experience we bring our guests, and it's made possible thanks to feedback like yours. We thank you again for your feedback and hope you have a great day.

8/10 – Gut

Mary a, Hollywood

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Na
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 13. Mai 2024
Dear Mary,Thank you for choosing to stay at the Riverwalk Plaza Hotel. We value your positive rating and hope you'll return.

10/10 – Hervorragend

javier

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Trenaeki

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really great service!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 13. Mai 2024
Dear Trenaeki,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back soon for another great stay at the Riverwalk Plaza Hotel.

10/10 – Hervorragend

Kris

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Valet parking was easy. Frank and manager (Louis?) were awesome and accommodating
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 13. Mai 2024
Dear Kris,Our valet parking is the cherry on top of our numerous offerings that make the Riverwalk Plaza Hotel the destination to book in San Antonio, and we want to thank you for your review. We'll pass your compliments on to Frank and Louis, and we hope you will visit us again.

2/10 – Ungenügend

Idonia

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The property is old and needs upgrading, the carpet in the halls looked disgusting, bathroom were too small, the rooms seriously need upgrading. No free parking whatsoever And we paid for a “Riverwalk view” when there was more parking lot insight this should not even be an extra charge.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 10. Mai 2024
Dear Idonia,Thank you for your review and for choosing to stay with us. We apologize for any inconveniences you experienced with our accommodations, facilities, or parking. Your feedback is important to us, and we will review your concerns in detail, correcting any deficiencies immediately. Again, thank you for staying with us, and it would be an honor to have you visit the next time you are in San Antonio.