Dear Rafael,How joyful it is to read your kind words about your recent stay at The Bannister Hotel & Yacht Club! I am delighted to hear that you enjoyed our beautiful facilities and charming location, truly experiencing our hotel location as The Door To Samana. It is incredibly gratifying for our entire team to know that we were able to provide you with excellent service during your visit. We strive every day to ensure that you feel well taken care of and pampered in every detail.Thank you once again for choosing The Bannister Hotel & Yacht Club. We eagerly look forward to welcoming you back soon!Warm regards,Julissa Vásquez Sub Manager

Dear Daniel,How delightful it is to hear such glowing feedback about your experience at The Bannister Hotel & Yacht Club! We're thrilled to know that you found our hotel to be the hidden gem it truly is, while being The Door To Samana and its breathtaking natural beauties. Likewise, we're pleased to hear that you were able to enjoy all our additional facilities, which we hope enhanced your overall experience.We take great pride in our staff's dedication and positive attitude, and I promise to make sure we work hard on improving the service delivery. It sounds like your experience at our Beach Club restaurant was truly memorable, especially with the unexpected encounter of humpback whales breaching nearby. We are very proud to say we are one of the few locations to be lucky enough to witness this wonder. What a magical moment to cherish!Thank you immensely for being a wonderful guest. We're honored to have been your choice, and we eagerly await the opportunity to welcome you back to The Bannister Hotel & Yacht Club in the very near future.Warm regards,Julissa VásquezSub Manager

Estimado Rafael,Agradecemos sinceramente tus comentarios sobre tu experiencia reciente en The Bannister Hotel & Yacht Club. Lamentamos mucho escuchar que tuviste una experiencia con nuestro servicio de alimentos que no llenó tus expectativas y que enfrentaste dificultades con la disponibilidad de los platos que deseabas probar. Queremos que sepas que valoramos profundamente tus comentarios y que tomamos muy en serio tus preocupaciones. Entendemos lo importante que es para ti el disfrutar de un servicio gastronómico de alta calidad.Nos comprometemos a investigar a fondo esta situación y a tomar medidas inmediatas para abordar la disponibilidad total del menú y garantizar que esto no vuelva a ocurrir en el futuro. Tu retroalimentación es fundamental para nosotros mientras trabajamos para mejorar y superar tus expectativas.Gracias nuevamente por compartir tu vivencia con nosotros. Esperamos que el resto de tu experiencia con nosotros haya sido con la dedicación y atención que estamos acostumbrados para que recibas el mimo y cuidado que merece. Definitivamente, lo tendremos sumamente presente en tu próxima visita.Atentamente,Julissa VásquezSub Gerente

Dear Juan, How joyful it is to read your kind words about your recent stay at The Bannister Hotel & Yacht Club. I am delighted to hear that your stay felt so awesome!It is incredibly gratifying for our entire team to know that we were able to provide you with an invaluable experience. We strive every day to ensure that you feel well taken care of and pampered in every detail.Thank you once again for choosing The Bannister Hotel & Yacht Club. We eagerly look forward to welcoming you back soon!Warm regards,Julissa Vásquez Sub Manager

Estimada Kiara,Muchas gracias por tomarte el tiempo de compartir tu valoración sobre tu reciente experiencia en The Bannister Hotel & Yacht Club. Es fantástico saber que quedaste satisfecha con las instalaciones y el nivel de servicio que recibiste con nosotros. Nuestro equipo trabaja diligentemente para garantizar que te sientas mimada durante toda tu estadía.Gracias nuevamente por elegir The Bannister Hotel & Yacht Club. ¡Esperamos con ansias darte la bienvenida de nuevo pronto!Un caluroso saludo, Julissa VásquezSub Gerente

Estimada Lidia,Muchas gracias por tomarte el tiempo de compartir tu valoración sobre tu reciente experiencia en The Bannister Hotel & Yacht Club. Es fantástico saber que quedaste satisfecha con las instalaciones y el nivel de servicio que recibiste con nosotros. Nuestro equipo trabaja diligentemente para garantizar que te sientas mimada durante toda tu estadía.Igualmente, nos encantaría conocer cualquier sugerencia o comentario que puedas tener sobre cómo podemos mejorar aún más tu experiencia futura con nosotros. Tu opinión es invaluable para nosotros, y estamos aquí para escucharte con el fin de superar tus expectativas.Gracias nuevamente por elegir The Bannister Hotel & Yacht Club. ¡Esperamos con ansias darte la bienvenida de nuevo pronto!Un caluroso saludo, Julissa VásquezSub Gerente

Dear Jungwoo,How joyful it is to read your kind words about your recent stay at The Bannister Hotel & Yacht Club! I am delighted to hear that your stay felt so special. It is incredibly gratifying for our entire team to know that we were able to provide you with an indescribable experience. We strive every day to ensure that you feel well taken care of and pampered in every detail.Thank you once again for choosing The Bannister Hotel & Yacht Club. We eagerly look forward to welcoming you back soon!Warm regards,Julissa Vásquez Sub Manager

Dear Evyatar, How joyful it is to read your kind words about your recent stay at The Bannister Hotel & Yacht Club! I am delighted to hear that you found our hotel very good, clean, safe, and relaxing. It truly is a privilege to provide such a comfortable and secure environment for your relaxation and peace of mind.It is incredibly gratifying for our entire team to know you have enjoyed your time with us. We strive every day to ensure that you feel pampered in every detail.Thank you once again for choosing The Bannister Hotel & Yacht Club. We eagerly look forward to welcoming you back soon!Warm regards,Julissa Vásquez Sub Manager

Estimado Edsel, Gracias por tomarte el tiempo para compartir tu valoración sobre tu reciente estadía en The Bannister Hotel & Yacht Club. Es fantástico saber que quedaste satisfecho con el nivel de servicio que recibiste durante tu estancia con nosotros. Nuestro equipo trabaja diligentemente para garantizar que cada huésped se sienta bien atendido y reciba un servicio de primera en cada ocasión.Gracias nuevamente por elegir The Bannister Hotel & Yacht Club. ¡Esperamos con ansias darte la bienvenida de nuevo pronto!Un caluroso saludo, Julissa VásquezSub Gerente

Estimada Nikaury, ¡Muchas gracias por tu maravilloso comentario sobre tu reciente estadía en The Bannister Hotel & Yacht Club! Nos alegra mucho saber que encontraste nuestro alojamiento excelente y que disfrutaste de la tranquilidad de nuestro entorno. Proporcionar una atmósfera de paz para nuestros huéspedes siempre es una prioridad para nosotros.Es realmente gratificante para todo nuestro equipo saber que pudimos brindarte un excelente servicio durante tu visita. Nuestro equipo trabaja diligentemente para garantizar que cada huésped se sienta bien atendido y reciba un servicio de primera durante toda su estancia.Gracias nuevamente por elegir The Bannister Hotel & Yacht Club. ¡Esperamos con ansias darte la bienvenida de nuevo pronto!Un caluroso saludo, Julissa VásquezSub Gerente

Dear Michele,How joyful it is to read your kind words about your recent stay at The Bannister Hotel & Yacht Club! I am delighted to hear that you enjoyed our beautiful facilities and charming location. It truly is a privilege to have such a special environment for your enjoyment.It is incredibly gratifying for our entire team to know that we were able to provide you with excellent service during your visit. We strive every day to ensure that you feel well taken care of and pampered in every detail.Thank you once again for choosing The Bannister Hotel & Yacht Club. We eagerly look forward to welcoming you back soon!Warm regards,Julissa Vásquez Sub Manager

Estimada Kelly,Muchas gracias por tomarte el tiempo de compartir tu valoración sobre tu reciente estadía en The Bannister Hotel & Yacht Club. Es fantástico saber que quedaste satisfecha con las instalaciones y el nivel de servicio que recibiste con nosotros. Nuestro equipo trabaja diligentemente para garantizar que te sientas mimada durante toda tu estadía.Gracias nuevamente por elegir The Bannister Hotel & Yacht Club. ¡Esperamos con ansias darte la bienvenida de nuevo pronto!Un caluroso saludo, Julissa VásquezSub Gerente

Muchas gracias por su visita, esperamos nos visiten en otra oportunidad.

Sorry for the inconvenients.

Lamentamos mucho la confusión y los inconvenientes que esto les causara.Los esperamos para una próxima visita para tener la oportunidad de compensarles lo sucedido.

Muchas gracias por su comentario siempre estamos abiertos a mejorar.

Muchas gracias por su comentario

Thank you very much!

Estimado Luis, Muchas gracias por tomarse el tiempo de compartir su experiencia con nuestros huespedes.Nos alegra saber que ha disfrutado de nuestras instalaciones durante su estadía con nosotros.Esperamos volver a recibirlo pronto en su próxima visita en Samaná.

Dear Oliver, It is a pleasure for us to read the words published about your stay in our Hotel.We are pleased to know that you enjoyed the view of the bay as well as the service.Thank you for giving us the opportunity to serve you and for recommending our hotel We hope to have you visit us again on your next trip to Samana.Sincerely,

Estimado Sergio, Gracias por sus comentarios y por seleccionar nuestro hotel como su destino durante su visita a Samaná.Le extendemos nuestras más sinceras disculpas por los inconvenientes que haya podido experimentar durante su estadía en nuestras instalaciones.Nos gustaría saber en detalle los puntos que podrían ayudar a que su estadía sea mas placentera.En nombre del personal y de la dirección, lamentamos que sus expectativas no hayan sido satisfechas y le agradecemos sus comentarios.Atentamente,

Dear Madelyn, Thank you for your comments and for choosing our hotel as your destination during your visit to Samaná.We are very happy to receive such positive comments towards us.Thank you very much for taking the time to share your experience with us. We will pass on your kind words to our staff.We look forward to welcoming you back to the Bannister Hotel.Sincerely

Dear guest,Thank you very much for choosing Bannister Hotel and for taking the time to share your experience with other guests.We are glad to hear that you consider it a nice hotel. We are only 10min from the center of Samana, our establishment does not have transportation on the property, but facilities such as taxi or car rental, which can be requested through our front desk.We look forward to welcoming you again soon and thank you for choosing our property as your hotel during your stay in Samaná.Sincerely,

Estimado Juan, Estimado huésped,Nos complace saber que ha disfrutado de la paz y tranquilidad de nuestro hotel, así como las hermosas vistas a la bahía.Gracias por habernos dado la oportunidad de servirle y por recomendar nuestro Hotel en Expedia.Esperamos contar con su presencia en su próxima visita a Samaná.Sinceramente,

Estimada Carolina,Muchas gracias por tomarse el tiempo de compartir su experiencia con otros huéspedes y por habernos dado la oportunidad de servirle.Esperamos contar con su presencia en su próxima visita a Samaná.Sinceramente,

Estimada Estefanía, Muchas gracias por tomarse el tiempo de compartir su experiencia con otros huéspedes.Gracias por habernos dado la oportunidad de servirle y por recomendar nuestro hotel en Expedia.Esperamos contar con su presencia en su próxima visita a Samaná.Sinceramente,

Dear Mr. Wilson,Thank you for your comments and for selecting our hotel as your destination during your visit to Samana.We extend our sincere apologies for the inconveniences you experienced during your stay, indeed our hotel does not have a beach, but we do have access to the sea and we have a shuttle to the beautiful beach of Cayo Levantado with departure from our property, 2 times a day, the trip is only 15 minutes by boat.Some promotions have their restrictions and unfortunately your rate was non-refundable.We assure you that your comments will be taken into account for the constant improvement of our services and at the same time we apologize for your opinion about our hotel, facilities and amenities, among others. On behalf of the staff and management, we regret that your expectations were not met. Once again, we thank you for your comments that help us to improve.

Dear Mrs. Diana, Thank you for your comments and for selecting our hotel as your destination during your visit to Samana.We extend our sincere apologies for the inconveniences you experienced during your stay.Indeed our hotel has different types of rooms as well as the rate offered by the same.You decided to upgrade to a Two Bedroom Suite with capacity for 4 people, instead of a One Bedroom Suite for 2 people as you originally booked, upgrades to a higher category in our establishment have an additional cost.We are glad to hear that you enjoyed the beautiful views that the bay offers us, the view from every room has a different perspective.We assure you that your comments will be taken into account for the constant improvement of our services and at the same time we apologize for your opinion about our hotel, facilities and amenities, among others.

Estimada Jordana, Le agradecemos sus amables palabras sobre el servicio recibido en Bannister Hotel.Esperamos recibirle nuevamente en nuestras instalaciones.Sinceramente,

Dear Badelys, Thank you for your kind words about the service you received at Bannister Hotel.It is really gratifying to know that you enjoyed the service, our facilities as the views of our beautiful bay.We will extend your warm words to our entire team.We look forward to welcoming you again in Bannister Hotel.Sincerely

Estimada Rocío, Muchas gracias por tomarse el tiempo de compartir su experiencia con otros huéspedes.Para nosotros es muy gratificante saber que ha disfrutado de nuestras facilidades.Esperamos poder recibirla en Bannister Hotel nuevamente.

Estimada Veronica,Muchas gracias por tomarse el tiempo de compartir su experiencia con otros huéspedes.Esperamos poder recibirla en Bannister Hotel nuevamente.Atentamente,

Dear Sandra, Thank you very much for sharing with us your experience at Bannister Hotel. We are delighted to know that you enjoyed a pleasant stay.We thank you for your kind words about the service you received from all the staff, your comments will be shared with all of them.Thank you for giving us the opportunity to serve you and for recommending our Hotel.It will be a pleasure to welcome you again.Sincerely,

Dear Nathalie, Thank you for your comments and for selecting our hotel as your destination during your visit to Samana.We extend our sincerest apologies for the inconveniences you experienced during your stay in our facilities.On behalf of the staff and management, we regret that your expectations were not met and we thank you for your comments.Yours sincerely,