Dear Hasim,Thank you for your time and effort to write this review and your recent stay in Mainport by Inntel Hotels. I truly regret to read your stay in our hotel did not entirely live up to your expectations.We always strive to provide an excellent service for our guests and regret to read we didn't succeed this time. Your feedback has been shared with the management team and is important to improve our service.We would like to regain your trust during your next visit if you're willing to give us that chance.With kind regards,

Dear Thomas, Thank you so much for this 5-star review.It was a real pleasure to welcome you and we look forward to seeing you again!With kind regards,

Dear Sir/Madam,Thank you for your positive review.We are so glad to hear that you enjoyed our hotel and your stay in Mainport by Inntel Hotels, in general. Our hotel aims to provide a truly unique experience for every guest, and we are thrilled that we were able to exceed your expectations. We are looking forward to welcome you back again soon.With kind regards,

Dear Amina,Thank you for your review. We're glad you had a pleasant stay with us and would like to thank you for your compliment about our hotel.We look forward to welcoming you back again soon.With kind regards,

Dear Jessica,Thank you for your time and effort to write this review and your recent stay in Mainport by Inntel Hotels. We regret to read you weren't completely satisfied with your stay because of the facilities in our hotel. Our sincere apologies for the inconveniences caused by the issues you experienced during your stay.Your feedback has been shared with the management team and is important to improve our service.We would like to regain your trust during your next visit if you're willing to give us that chance.With kind regards,

Dear Martina,Thank you for your review. It's our pleasure to read you have enjoyed the benefits of our location and wellness.We're looking forward to welcome you back again soon.With kind regards,

Dear Jan,Thank you for your time and effort to write this review and your recent stay in Mainport By Inntel Hotels. I truly regret to read your stay in our hotel did not entirely live up to your expectations.We always strive to provide an excellent service for our guests and regret to read we didn't succeed this time. We apologise for the inconvenience caused by the closed swimming pool. We are sorry to hear that this was not well communicated to you. Your feedback has been shared with the hotel to improve this for future guests.We would like to regain your trust during your next visit if you're willing to give us that chance.With kind regards, Sophie - Guest Relations

Dear Florence,Thank you for your review. We’re sorry to hear that the cleanliness of the room did not meet our high standards. We truly regret that this led to discomfort during the stay. Your comments were shared with the housekeeping manager directly, so we can prevent this from happening in the future. Please let us know if something does not meet our quality standards during your stay. That way we can act immediately and ensure you a comfortable stay.We hope to get a chance to welcome you back again in the future for a better experience.With kind regards, Sophie - Guest Relations

Dear Ulrich, thank you for your review. We are sorry to read the information about the parking possibilities was not completely clear. Before arrival we informed all our hotel guest about the limited parking option during the NN Marathon of Rotterdam. Our apologies for any inconvenience caused by this. We hope to get a chance to welcome you back again in the future for a better experience. With kind regards, Anne - Guest relations

Dear Leo, Thank you for your positive review. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to thank them all on your behalf for their contribution to your wellbeing whilst in our hotel. Your feedback about the closing times will be shared with management. We completely understand that you'd like to enjoy the atmosphere even longer! We look forward to welcoming you again in Mainport Hotel Rotterdam. With best regards, Vivian

Dear guest, Thank you for the 10/10 review. We are pleased to read that you were satisfied with our strategic location. We're sorry to read that the breakfast didn't completely meet your personal wishes. We love to surpass the expectations of the guests. Our guests can always share special wishes or preferences in our kitchen, so we can prepare this the way you like. We look forward to welcoming you back to our hotel in the future. With kind regards, Vivian

Dear Tanja, Thank you very much for your positive review. We're pleased to read that you've enjoyed the wellness facilities in the room. It's the perfect way to find rest and relaxation and we are glad you've experienced it this way. We look forward to your return! With kind regards, Vivian Guest relations