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Bewertungen von DoubleTree by Hilton Hotel Rocky Mount

4 out of 5
DoubleTree by Hilton Hotel Rocky Mount
651 N. Winstead Avenue, Rocky Mount, NC

Bewertungen

7,8

Gut

434 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
258 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
150 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
85 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
75 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

8,4/10

Personal & Service

7,4/10

Ausstattung

7,6/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Cookies waren super! Fitnessraum Ist sehr gut ausgestattet.
Aufenthalt von 1 Nacht im Juli 2018
Antwort von LB am 31. Juli 2018
Thank you! I love our cookies too. We look for to seeing you again.

8/10 – Gut

Lars

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gut
Wir waren auf der Durchreise und können deshalb nicht wirklich viel zur Umgebung etc. sagen. Es liegt direkt an der Interstate und ist absolut empfehlenswert was die Sauberkeit angeht.
Aufenthalt von 1 Nacht im Juli 2018
Antwort von General Manager am 27. Juli 2018
Dear Lars, Thank you very much for choosing to stay with us here at DoubleTree by Hilton Hotel Rocky Mount. We are very happy to have been able to provide you with a clean and convenient stopping point during your travels. It was a pleasure hosting you, and we wish you all the best on your journey ahead.

2/10 – Ungenügend

Danny

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Je nais pas été à cause d’un accident impossible d’accès avant plusieurs heures jais réservé à smithfield
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 21. Apr. 2024
Dear Danny,We apologize for the confusion and appreciate your comments. Please reach out to us at the property if you need further assistance. Thank you.

8/10 – Gut

Cathy, Oviedo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Near I95. Quiet clean and a good price
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 16. Apr. 2024
Dear Cathy,Thank you for sharing your experience at DoubleTree by Hilton Hotel Rocky Mount. We're delighted you found our location quiet, our facilities clean, and our rates reasonable. Our team is committed to providing value and comfort to our guests, and we look forward to welcoming you back for another enjoyable stay.

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent stay front desk persons were friendly and helpful
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 10. Apr. 2024
Dear John, We're delighted to hear that you had an excellent stay with us at DoubleTree by Hilton Hotel Rocky Mount! It's wonderful to know that our front desk team was able to make your stay so much better. Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay.

10/10 – Hervorragend

Jeff

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Kimberly

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love the remodel that they have made Doubletree in Rocky. The front desk customer service were very pleasant and helpful. I will book with them the next time I go to Rocky Mount, NC
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 3. Apr. 2024
Dear Kimberly,Thank you for staying with us at DoubleTree by Hilton Hotel Rocky Mount and for your fantastic review! We appreciate your compliments regarding our transformation, as well as for our team's excellent service. The pleasure was all ours, and we can't wait to see you again.

4/10 – Schlecht

MCCDlove

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Fitness room did not have water. Fitness room didn’t have water Room was dark (lighting dull and yellow). Bathroom fan loud. Heat/AC unit loud n didn’t keep a stable temp all night. Bathroom door didn’t lock. Room Smelled like chemicals. Pool was unkept and hot tub unkept, cold and not available. Unfortunately, I’m booked there tomorrow night as well (en route back home) and I am not looking forward to the experience. The pictures online looked amazing.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 3. Apr. 2024
We're saddened to learn you did not enjoy your stay with us. Please accept our apologies for any disappointment with the room amenities and gym, as well as for any concerns about the pool. Your feedback helps us improve, and we'll pass your comments along to the appropriate staff members for course correction. That said, it was a pleasure hosting you, and we hope to have the chance to welcome you back and change your perceptions of us with a truly exceptional stay.

6/10 – Okay

Beth

Gut: Sauberkeit und Personal & Service
No internet
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 26. März 2024
Dear Beth, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the Wi-Fi during your stay. Your comments have been noted, and we will review our Wi-Fi system to ensure a smoother experience for our guests in the future. We value your input as it helps us improve, and we hope to have the opportunity to welcome you back for a better stay.

6/10 – Okay

Raymond

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
Blood on one bed. Empty soap in shower. Tub not clean.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 26. März 2024
Dear Raymond, Thank you for notifying us of your recent experience. Cleanliness is a top priority for us, so we're sincerely sorry there was a lapse in our high standards. Your concerns will be shared with our housekeeping team so that improvements can be made where needed. Given the opportunity, we hope to welcome you back for a much-improved experience in the future.

4/10 – Schlecht

Sakher

Verbesserungswürdig: Zustand der Unterkunft
Does not deserve one star
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 26. März 2024
Dear Sakher,Thank you for being our guest. Our team is disappointed that your stay wasn't up to your expectations. Please know we welcome constructive feedback, so we encourage you to share details on how we could improve. We'll work diligently to provide comfortable stays to our visitors, and we hope you'll give us another chance.

10/10 – Hervorragend

Adrienne

Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Melissa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The room was a little dated but okay, could use attention to repair light switch covers and wipe food/drink splashes off the walls. Staff was friendly and hotel overall felt safe.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 20. März 2024
Dear Melissa,Thanks for choosing DoubleTree by Hilton Hotel Rocky Mount. We appreciate your compliment on our friendly service, and we'll certainly focus on keeping our accommodations extremely clean and tidy. Our team hopes to welcome you back.

10/10 – Hervorragend

Evan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was very clean and close to anything we needed. Woukd be glad to stay again.
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 18. März 2024
Dear Evan,We are delighted you appreciated our spotless rooms, and we thank you for highlighting our superb location. Our team at DoubleTree by Hilton Hotel Rocky Mount would love to host you for another five-star stay, so please come back and see us soon

10/10 – Hervorragend

Janet

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Staff was very friendly and helpful. Room was clean, comfortable and spacious. Fitness center was under repair otherwise everything was great.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 14. März 2024
Dear John,Thank you so much for choosing DoubleTree by Hilton Hotel Rocky Mount. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. It is always a pleasure to receive guest feedback, and we thank you for highlighting our cleanliness, and our friendly and attentive staff. We also appreciate your understanding while our fitness center undergoes renovation. It is our hope we see you again soon. It was a pleasure hosting you.

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Attended a volleyball tournament. This hotel did a great job.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 12. März 2024
Dear John,We're so happy to know that you had a great time with us overall and that our hotel was perfect for your needs. Thank you so much for the perfect rating, and we hope to see you again soon.

6/10 – Okay

Dina E.

Mit dem Partner gereist
Stayed one night during a road trip. Overall, this is a decent property. Close to I-95, which worked for us. Front desk staff was efficient and reception area was inviting. Room was a good size. However, the heating/ventilation system was VERY loud. Had to turn it off entirely to get any sleep. Biggest negative was the restaurant. Service was extremely slow and inattentive, and the order was not accurate. The final blow was when the waitress instructed us on exactly how to bus our own dishes. Space could use a thorough cleaning, too. Service at the bar was better. Would consider staying again if in the area due to a good price point, but would avoid the restaurant.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 8. März 2024
Dear Dina,Thank you for sharing your experience at our hotel. We're glad our location, inviting reception area, and spacious rooms met your needs. However, hearing about the loud heating system and the challenges you faced at our restaurant is concerning. Our team values this feedback as it helps us address areas needing improvement. We're pleased the bar service met your expectations and that our price point would encourage a return visit. We look forward to welcoming you back for a more seamless experience next time.

10/10 – Hervorragend

Bryonna

Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024

4/10 – Schlecht

Shanon

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
First the hot tub was closed and black with mold… the gym was closed due to ceiling leak.. or door to our room didn’t lock properly ( not safe hosting a large group of teen ball players ) the carpet and elevators throughout property were dirty, and the building was so hot you couldn’t enjoy sitting anywhere. Our room air was set on 62 and still had to sleep out of the covers .. ridiculous price for such a bum motel.. very disappointed
Antwort von General Manager am 1. März 2024
Dear Shanon,Your comments are important to us. We're very sorry to hear about your disappointment with our accommodations, and we sincerely apologize for the lapse in cleanliness with the hot tub and elevator, the fitness center closure, and the issues with your door and room temperature. You can rest assured we've shared this feedback with our entire team to determine where improvements can be made, as guest satisfaction means everything to us. Thank you for taking the time to leave a review. We hope you'll consider giving us another chance to impress you.

4/10 – Schlecht

Jordan

Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

Dominique

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property needs renovation. Everything was either broken or old. My room looked like someone kicked the room and bathroom door down. Rust on all the doors. Bathroom outdated. Toilet didn’t flush properly.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von General Manager am 7. Feb. 2024
Dear Dominique,We are disappointed your visit was not as expected. Please accept our apologies for any issues you encountered with our accommodations. Our team will review your concerns with maintenance so we may work to correct any problems. We appreciate your feedback and hope you will consider staying with us again the next time you are in the area.

8/10 – Gut

Joanna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy check in. Newly renovated lobby- beautiful
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 4. Feb. 2024
Dear Joanna, It was a delight to welcome you to DoubleTree by Hilton Hotel Rocky Mount during your recent visit. We're happy to hear that our efficient check-in process and beautiful property positively impacted your experience with us. Thank you for your review, and please come back soon!

10/10 – Hervorragend

DONNA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean ….bed extremely comfortable …great restaurant on site…nice large tv. I really can’t say I didn’t like anything. Would definitely go back again
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 4. Feb. 2024
Dear Donna,Thank you for choosing DoubleTree by Hilton Hotel Rocky Mount and for taking the time to share your lovely, five-star review. We are delighted to hear you enjoyed everything from our clean accommodations and comfortable bed to our great television and wonderful restaurant. We look forward to welcoming you back for another great visit.

6/10 – Okay

Rocco

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Could have been better potential is there a
The beds were comfortable and the rooms were good. But cleaning could have been a lot better. There were crumbs all around the perimeter of the room and on the chairs. The sink and bathtub were not cleaned
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 31. Jan. 2024
Dear Rocco,Thank you for being our guest and sharing your feedback. While we are happy to know you enjoyed our comfortable beds and accommodations, we are sorry there was a concern with the cleanliness of the room. We want to assure you that we do engage in deep cleaning processes, and we appreciate you informing us of a need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.

2/10 – Ungenügend

Isabelle

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Chambres malpropres et en très mauvais état. N’y allez surtout pas.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 29. Jan. 2024
Dear Isabelle,Thank you for sharing your thoughts on your recent stay. We're disappointed to hear about your experience, and we'll address these issues to improve. Your comfort remains our priority, and we'd love the opportunity to provide you with a better stay.

8/10 – Gut

Kathleen

Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Paul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good value and clean
Suited our needs fine for a quick stay over to break up a long road trip. Very good value.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 29. Jan. 2024
Dear Paul,Thank you for taking a moment to share your experience at DoubleTree by Hilton Hotel Rocky Mount. We are proud to deliver great value to our guests, so we are delighted that you found your experience well-priced. It was a pleasure having you here, and we hope you will visit us again soon!

2/10 – Ungenügend

Louis

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Terrible location
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 29. Jan. 2024
Dear Louis,Thank you for taking the time to share your thoughts. We are sorry to hear that you have found our location disappointing, and we sincerely hope you will give us another opportunity to serve you better.

10/10 – Hervorragend

Vincent

*
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 29. Jan. 2024
Dear Vincent,Thank you for your five-star review. We hope your stay at DoubleTree by Hilton Hotel Rocky Mount was pleasant, and we look forward to welcoming you back again soon!

2/10 – Ungenügend

Joshuah

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Couldn’t make it due to personal issues. Got charged full price without even a phone call. They didn’t try reaching us or anything. I’ve worked the front desk of 2 5 star hotels in Miami. We’d never charge a guest without calling them first. When myself and Expedia tried reaching out no one would answer or talk to us
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von AGM am 25. Jan. 2024
Dear Joshuah,I am sorry that you were unable to make your stay. At this property we do not call guest to make sure they are still coming. We also have no record of Expedia Reaching out to us about your stay. I do hope you will give us another try in the future.

6/10 – Okay

Quentin

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Cheap lighting, grungy: I don't know what else to say. (Well, it's convenient...)
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Tonya

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

JOSE

Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

MARTIN, Mont-Tremblant

Mit dem Partner gereist
Gut: Personal & Service
Good quality vs price
Aufenthalt von 1 Nacht im Januar 2024
Antwort von AGM am 25. Jan. 2024
Dear Martin,We are glad you enjoyed your stay. Come back and see us again!

8/10 – Gut

Judith McGourty

Good overnight stay. It was quiet & comfortable. Front desk staff pleasant and helpful. Breakfast buffet recommended at adjacent restaurant was awful. Cold, rubber eggs and tasteless coffee.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 12. Jan. 2024
Dear Judith,We work hard to meet expectations like yours and are happy to hear we hit the mark with our peaceful accommodations and hospitality. We trust that you felt well-rested before your continued travels. Hopefully, we can earn that final star during a future visit and exceed all your expectations. Until next time, we wish you well and hope to welcome you back to DoubleTree by Hilton Hotel Rocky Mount again soon.

6/10 – Okay

Sharon

Mit der Familie gereist
Gut: Personal & Service
The hotel is old. There was mold in the bathrooms
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 10. Jan. 2024
Dear Sharon,Thank you for your honest review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It is our hope that you will give us another chance to change your perceptions down the line.

4/10 – Schlecht

Shawn

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Gross
It seemed as if there was a major issue with the heat in building as most of it felt like it wasn’t working at all. The overall cleanliness was sub par and our toilet looked like it was pieced together from 3 different toilets. Carpets in the hallways were stained and needing replacement. It kinda felt like the place was going out of business. They ran out of breading in the attached restaurant so menu choices were limited.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 10. Jan. 2024
Dear Shawn,We're grateful for your constructive feedback. Our goal is to keep our accommodations clean and well-maintained, so your comments will guide us to improve. On behalf of our team, we hope to have a chance to change your perceptions.

8/10 – Gut

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I made the reservation and then noticed several very negative reviews BUT DO NOT DESPAIR, this hotel was fine. Yes, it is an older property but has been updated. The staff was very professional and pleasant, the attached restaurant was good, my room was comfortable and CLEAN, and the whole place looked clean as well. If you want the look of a $200 a night hotel, then go to one. Otherwise this hotel will provide a nice comfortable stay.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 31. Jan. 2024
Dear Robert,We were happy to provide you with clean, welcoming accommodation, and we're glad you enjoyed the onsite dining. If you're in the area again, please come back to see us.

10/10 – Hervorragend

Carmela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Byran

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

Dwayne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Jimmie

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

DANIELLE G

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Anthony

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

john j

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Nice hotel but a few things not up to par.
Light was out in bathroom No water in gym No wipes in containers ( for germs)
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 29. Dez. 2023
Dear John,Thank you for choosing to stay at DoubleTree by Hilton Hotel Rocky Mount! We're glad you enjoyed our stylish property. Your comments will also enable us to address the issues you mentioned. We appreciate your positive rating and hope you'll come back!

2/10 – Ungenügend

Tammi

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
yuck
found garbage on the floor by sofa from previous guest. furniture broken and gross. no night stand on one side of bed.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 27. Dez. 2023
Dear Tammi,Thank you for taking the time to leave us your constructive feedback. We apologize our accommodations did not exceed your expectations, and we will bring your comments to our housekeeping team so they can ensure everything is as it should be going forward. We hope you will consider giving us another chance to deliver the holiday stay you expect and deserve.

10/10 – Hervorragend

JaQuasha

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Roy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent Hotel
Aufenthalt von 1 Nacht im Dezember 2023