The staff is extremely cordial and helpful. The hotel is situated close to the BSI Reykjavik bus terminal, where you can easily book/be picked up for day tours. It is also an easy walk to the famous rainbow street, where you can shop, eat and get a photo of Hallgrimskirkja church. The room was cozy, and had all the basic necessities. The old fashioned elevator is small and charming. There is a coffee station at the hotel lobby and if you arrive on an red eye flight, they will hold your bags at the front. Overall, I was pleased with this facility for it's location and will book a room again on my next trip to Iceland.