Thanks for taking the time to provide a great feedback score to us.

Thanks for your great review Kaa. So pleased you enjoyed your time with us.

Thanks for taking the time to post a review Coral. So pleased you enjoyed your stay with us.

Kia Orana MiriamWe had multiple conversations and different solutions to the sofa bed issue. I was at pains to check in with you and your husband to ensure that you were happy with the outcome and the answer was always yes.The check in confusion you mention was with your daughter in law's group who was a separate booking from yours through another 3rd party online travel agent. In my conversations with her - including calling her in Sydney before they left - she was comfortable that she had made an error and made arrangements with family on the island until they could check in after the necessary cleaning and preparation could be completed. I respect and appreciate the apology your husband gave me the morning after the 3 of us "discussed" our inability to accommodate them earlier than their booking when we were already at 100% capacity.Best Regards - Brent

Thanks for your feedback Charlotte and so glad you were both finally able to enjoy your long awaited honeymoon trip.

Kia Orana Susan The guest that stayed with us at that time was Erol. He did mention that his partner made all of his bookings so we assume that this must be you. Our number 7 apartment does not face the pool like the others but it also has a lower nightly rate which reflects that and its slightly smaller size. It does however have a private outdoor grassed area which the others do not. We have a number of regular business customers who specifically book this room as they enjoy the privacy and outdoor area. I had a number of conversations with Erol while he stayed with us. We had to replace the TV and he said that he would provide a review along the lines of "the boss bought me a huge new Smart TV for my stay". We had an electrical problem that required tracing and yes the switchboard is in that room but we only accessed it during the day-and never before 9 am. At no time did Erol suggest he was unhappy with any aspect of his stay. To learn of these concerns 3 days after his departure makes it impossible to rectify. We could have moved him to another room for example for at least some of his stay. Regards - Brent & Eve

Thank you for providing this feedback, hope you had a great stay and hope to see you back some day.

Thanks for your feedback - we only wish you had expressed your concerns with us while you were here so we had an opportunity to address them with you immediately. We provide each apartment with a prepaid mobile phone to ensure there is no barrier to contacting us. Below is an extract of the standard message we send to guests following a booking. We sent this to you on December the 10th and are advised by the Expedia/Wotif system that you read it the same day; Kia Orana MacDonald Thank you for booking your accommodation here with us at the Coral Sands Apartments, we look forward to meeting you in December. Once confirmed, can you please advise us of your flight details so that we can ensure we meet you on site on arrival. We can arrange airport transfers if required, these are $15 per person each way, payable in cash directly to the driver. Alternatively, you may wish to consider hiring a vehicle from the airport, if you would like some options for this please let us know. We arrived half an hour after you arrived because we could only guess what flight you were on but left the apartment unlocked for you in case we were wrong. The booking name we received was for MacDonald Robinson so that was all we had to work with. The room lock was an issue that we are taking up with the locksmith who replaced the lock while we were away earlier that week. Once Brent gave you his key that was no longer an issue for you as far as we were aware. The rusty pool clips are a disappointment to us as well. Firstly that within 18 months of installing them they have rusted, the NZ based supplier is not covering them under warranty and despite being ordered in November the replacements still have not arrived. The storm on New Years day was a first for us and came as a surprise to many on the island with how early it arrived and the ferocity of it. My priority when I first arrived was to ensure the property itself was secure as therefore the guests inside it would also be. To suggest I was more concerned with the bench that got broken up and dragged along the beach is unfair and not true. Your apartment was on the leeward side of the building and less likely to be impacted than the other apartments. I popped around the corner for a look and saw nothing out of the ordinary except for a lot of wind blown vegetation which was consistent with the rest of the property and island. With respect to the aircon below is what appears under important information on the Wotif page: Optional extras The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for in-room wireless Internet: NZD 25 per 24-hour period (rates may vary) Fee for wireless Internet in public areas: NZD 25 per 24-hour period (rates may vary) Airport shuttle fee: NZD 15 per person (one way) Airport shuttle fee per child: NZD 15.00 (one way) Air conditioning fee: NZD 15 per night Crib (infant bed) fee: NZD 46 per week The above list may not be comprehensive. Fees

Thanks for taking the time to post this feedback. Kind regards Eve & Brent

Thanks for your feedback, hope you enjoyed your stay. Regards Eve

How lovely of you to have posted your feedback, hope to see you both back some day. Kind regards Eve & Brent

Thank you for taking the time to provide this feedback. Kind regards Eve & Brent

Thanks for your feedback, and toilet seat has been fixed, our apologies for the inconvenience. Hope to see you back someday. Kind regards Eve & Brent

Thank you so much for sharing your experience of the Coral Sands Apartments. Kind regards Eve & Brent

So happy to hear this, love to see you back some day. Kind regards Eve & Brent

Thanks so much for providing this feedback, love to see you back someday. Kind regards Eve & Brent

Thanks for your review. The car park can get quite busy at times and with the new scooter laws, more guests are choosing to rent a car. Hope to see you back some day. Regards Eve & Brent

Thank you so much for providing this review, we really appreciate it. Hope to see you back some day. Kind regards Eve & Brent

Thank you so much for this review, we really appreciate you taking the time to let others know of your experience at the Coral Sands Apartments. Kind regards Eve & Brent

Thank you for sharing your experience, and happy that you enjoyed our little piece of paradise. Kind regards Eve

Thanks for your review, we do try and provide the little things that matter so everyone can enjoy our little piece of paradise. Hope to see you again some day. Kind regards Eve & Brent

Thank you so much for your feedback, hope to see you back some day. Regards Eve & Brent

Thank you so much for providing this feedback, it's so helpful for other potential guests to read this sort of detail. Love to see you back someday. Regards Eve & Brent

Thank you so much for this review, we are stoked you found the coral Sands suited you and we hope to see you back some day. Kind regards Eve & Brent

Thank you so much for providing this feedback, very happy you were satisfied with the accommodation. Hope to see you back some day. Regards Eve & Brent

Thanks for taking the time to review your stay and we are very glad you enjoyed it.

Thanks so much for your feedback we really appreciate you taking the time. Hope to see you back some day.

Thank you very much, or Meitaki Ma'ata as we say here, for your lovely feedback. Hope to see you back someday. Kind regards Eve & Brent

Thanks so much for this feedback Steve. Look forward to seeing you all again in a few months. All the best Eve & Brent

Kia Orana and thank you so much for providing this review, it makes it so easy for other potential guests to make decisions when good feedback like this is given. Definitely take on board the compendiums, they are on out list for an update. Hope to see you back some day. Kia Manuia Eve & Brent

Wow, thanks so much for taking the time to provide this review, it's great others will get to read of your experience in our little piece of paradise. Hope to see you again one day. Kind regards Eve & Brent

Thank you for your review. hope to see you back some day soon. Regards Eve & Brent

Thank you so much for providing this feedback for other potential guests. On your choice of apartment, some guests do prefer to be a bit out of the way, and the price difference does reflect this, but it's good you provided some feedback on the difference. Hope to see you back someday. Regards Eve & Brent

Thanks for your feedback, hope to see you back someday. Regards Eve & Brent

Thank you for your comments Ingrid All the best Eve & Brent

Thank you so much Angie, great you guys had a lovely time in Raro - hope to see you back some day Regards Eve & Brent

Wow Julie, thank you so much for your comments and review, it's really helpful for other potential guests to hear of your experience and we fully appreciate you taking the time to provide this. So happy you had a lovely time, and we hope to see you back some day! Kind regards Eve & Brent

Thank you so much for your comments and review, awesome you loved our little piece of paradise and we hope to see you back some day. Kind regards Eve & Brent

Thank you so much for your review, we really appreciate you taking the time to provide this feedback for other potential guests. All the best and we hope to see you back some time. Regards Eve & Brent

Thank you so much for providing this feedback Bev, and hope to see you back some day. Regards Eve & Brent

Thank you so much for your review, we really apprecaite you taking the time to provide feedback for other prospective guests. Hope to see you back some day, and hope its not too cold back home. Regards Eve & Brent

Thank you so much for your feedback, we really appreciate it, and happy you enjoyed your stay at the Coral Sands Apartments. Hope to see you back one day. Regards Eve & Brent

Kia Orana Thank you for your feedback. In response, these 1 bedroom apartments have three rooms which includes the bathrooms (not two), so you may not have considered the measurement of the bathroom as part of your calcuations. While we have not actually measured the apartment, our surveyor did this as part of his evaluation prior to purchase using the builder's plans as reference. With respect to the airconditioning the 'defaults' available within some OTA's do not allow us to accurately say 'air conditioning is available but this is an additional cost'. Electicity is very expensive in the Cook Islands and only a few guests request it - we have never before come across anyone that did not understand it was an extra. We will work with Expedia to see if we can ensure that it is absolutely clear that air conditioning is 'available' but there is an extra charge. Thank you for pointing out the broken window, this was picked up following your departure and has now been fixed. Kia Manuia Eve

Kia Orana Thank you so much for your feedback, we really appreciate you taking the time to help other guests make decisions on where to book their accommodation. Lovely to hear you loved it and we hope to see you back one day. Kia Manuia Eve

Thank you so much for your feedback we really appreciate it. Hope to see you back one day. Kia Manuia Eve