Innenpool, 2 Außenpools, Sonnenschirme, Liegestühle

Bewertungen von Zoetry Agua Punta Cana - All Inclusive

5 out of 5
Zoetry Agua Punta Cana - All Inclusive
Uvero Alto, Punta Cana, La Altagracia

Bewertungen

8,8

Hervorragend

288 von insgesamt 436 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
79 von insgesamt 436 Gästebewertungen haben eine Bewertung von 8 - Gut" "
34 von insgesamt 436 Gästebewertungen haben eine Bewertung von 6 - Okay" "
18 von insgesamt 436 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
17 von insgesamt 436 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,2/10

Personal & Service

8,6/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Stefan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolut topp !
Aufenthalt von 16 Nächten im August 2021
Antwort von JRodriguez am 22. Sept. 2021
Dear guest: Thank you very much for your feedback. We greatly appreciate your review and thank you for letting us know how much you enjoyed our Paradise. We hope to welcome you back sometime soon! Cordially, JRodriguez

4/10 – Schlecht

Robert

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Inakzeptabel schmutziger Strand und Meer
Der Strand und Meerzugang war völlig inakzeptable. Der Strand war extrem verschmutzt. Die großen Mengen von angeschwemmten Algen werden einmal am Tag in den Sand "geackert" und rotten vor sich hin. Entsprechend sieht der Strand aus und riecht danach. Das Wasser war ebenfalls völlig inakzeptabel. Ich habe in drei Tagen nicht eine Person im Wasser oder am Strand gesehen. Auch die Pools sind alt und nicht sauber.
Aufenthalt von 2 Nächten im Mai 2021

8/10 – Gut

theresa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024

2/10 – Ungenügend

kimberly

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
The property is beautiful the swimup room was gorgeous. I arrived the reservation wasn't in the system correctly. I booked an ATV excursion it took the entire day. I was told to leave at 10 am and return by 3:30 that was incorrect I sat at the Bavaro excursion park 2 hours before the ATV ride and we couldn't drive fast because the buggies was mixed with the Polaris drivers which the Polaris is a faster ATV it was awful. The food was cold no customer service at all. I booked a Romantic dinner for my Fiancé for $250 I was sat at a high top table in the wine cellar. My transportation wasn't what I paid for or booked. This was a waste of my money. This was a special occasion ruined. I trusted Expedia website.
Aufenthalt von 3 Nächten im April 2024
Antwort von pallany tejada am 10. Apr. 2024
Dear Kimberly,We want to offer our most sincere apologies for the negative experience you had during your stay at our property. We deeply regret the inconveniences that arose with your reservation and the ATV excursion, as well as the lack of customer service you experienced.We want to assure you that we are taking immediate steps to address these issues and ensure that they do not happen again in the future, so that all our guests can enjoy an exceptional experience at our beautiful property.We understand how important this special occasion was for you and your partner, and it is truly regrettable that we did not meet your expectations. We sincerely value your feedback and will take the necessary steps to improve our services and booking processes.We hope to have the opportunity to make up for this negative experience and show you that we can offer the level of quality and attention you expect and deserve. Please let us know if there is anything we can do to remedy the situation.Thank you for sharing your concerns with us and giving us the opportunity to improve.Sincerely,[

10/10 – Hervorragend

Skander van den

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent service, beautiful hotel with a quiet vibe.
Aufenthalt von 6 Nächten im März 2024
Antwort von Pallany Tejada am 1. Apr. 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed our excellent service and the tranquil atmosphere of our beautiful hotel. We hope to welcome you back again soon for another wonderful experience

8/10 – Gut

Dreinie

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
The property is very well maintained, restaurants are beautiful, rooms are gorgeous, luxurious feel to it. We disliked the beach at the resort, not good for swimming (big waves, cold water) and limited activities. If you want to go relax it’s a great option, but for the more adventurous travelers, I would not recommend this resort. Staff is friendly and wonderful, hardworking. Amada was an exception hostess she checked in daily to make sure we enjoyed our stay. I would absolutely NOT recommend the Marinarium Snorkeling Cruise they provide through a third party, it’s like an aqua zoo, not a fun experience at all. Good experience all together but will not necessarily come back or recommend to friends.
Aufenthalt von 4 Nächten im März 2024
Antwort von pallany tejada am 31. März 2024
Thank you so much for sharing your detailed feedback! We truly appreciate your comments about the well-maintained property, beautiful restaurants, and gorgeous rooms that exude a luxurious feel. It's great to hear that you found the staff friendly, and we're thrilled that Amada stood out as an exceptional hostess during your stay. We're sorry to hear about your disappointment with the beach and the limited activities available. Your insights on the Marinarium Snorkeling Cruise are valuable to us. We hope to have the opportunity to make improvements based on your feedback and we thank you for considering us for your future travels. Thank you again for your honesty and for sharing your impressions with us

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome as usual
Aufenthalt von 1 Nacht im März 2024
Antwort von pallany tejada am 31. März 2024
Dear Mr. David,We are thrilled to hear that you enjoyed your stay at our hotel and had a positive experience! We sincerely appreciate your kind words and glowing feedback.On behalf of our entire team, we want to express our heartfelt thanks for taking the time to share your thoughts. Your satisfaction is our top priority, and we are delighted to learn that we met your expectations.We extend a warm invitation for you to return to our hotel soon. We are committed to providing you with exceptional service and ensuring that your next visit is even more memorable.We look forward to the pleasure of welcoming you back and serving you on your next stay. Thank you once again for your patronage and for choosing our hotel!Warm regards,

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Zoetry is awesome. It’s quiet, relaxed, high end, and very accommodating. One of my favorites in the island.
Aufenthalt von 6 Nächten im März 2024
Antwort von pallany tejada am 31. März 2024
Thank you for your kind words! We are thrilled to hear that you enjoyed your stay at Zoetry. We look forward to welcoming you back soon. Thank you for your Comments

10/10 – Hervorragend

Flora

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff and attention to detail brought our vaction at this resort to the next level.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von pallany tejada am 29. Feb. 2024
Hello there,Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay with us and felt well taken care of. Our goal is always to provide the best experience for our guests, and knowing that we achieved that with you brings us great joy.We would be thrilled to welcome you back to our establishment in the future. Please don't hesitate to reach out to us if you need anything or if you'd like to plan another visit. We'll be here to make your next stay just as special!Thank you again for choosing us, and we hope to see you soon!Warm regards,

10/10 – Hervorragend

Jack

Mit der Familie gereist
The service and the property was excellent!
Aufenthalt von 8 Nächten im Februar 2024
Antwort von pallany tejada am 29. Feb. 2024
Hello there,Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay with us and felt well taken care of. Our goal is always to provide the best experience for our guests, and knowing that we achieved that with you brings us great joy.We would be thrilled to welcome you back to our establishment in the future. Please don't hesitate to reach out to us if you need anything or if you'd like to plan another visit. We'll be here to make your next stay just as special!Thank you again for choosing us, and we hope to see you soon!Warm regards,

8/10 – Gut

Jessica T

Aufenthalt von 4 Nächten im Januar 2024
Antwort von pallany tejada am 31. März 2024
Thank you for your kind words! We are thrilled to hear that you enjoyed your stay at Zoetry. We look forward to welcoming you back soon. Thank you for your support!"

10/10 – Hervorragend

ANGEL

Aufenthalt von 3 Nächten im Januar 2024
Antwort von pallany tejada am 31. März 2024
Thank you for your kind words! We are thrilled to hear that you enjoyed your stay at Zoetry. We look forward to welcoming you back soon. Thank you for your support!"

10/10 – Hervorragend

David

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This resort was a wonderful surprise and I’ll most certainly be going back. We were treated like family by the warm and kind staff. Having experienced many resorts in Punta Cana, this is my favorite for a peaceful and quiet family vacation.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Garivaldy am 6. Feb. 2024
Thanks so much for sharing your experience with us. We hope to see you again soon!

10/10 – Hervorragend

David

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
An exclusive peaceful place
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Garivaldy am 6. Feb. 2024
Thank you so much for taking the time to leave us a 5-star review.

10/10 – Hervorragend

Annie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Garivaldy am 6. Feb. 2024
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

10/10 – Hervorragend

Ryland

Gut: Sauberkeit und Ausstattung
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Garivaldy am 6. Feb. 2024
Thanks for sharing your rating with us and the community.

10/10 – Hervorragend

David

Aufenthalt von 3 Nächten im Januar 2024
Antwort von pallany tejada am 8. Feb. 2024
Dear DavidI really appreciate that you have taken the time to share your review about your recent visit to us.I’m happy to see that you enjoyed your stay, and we fulfilled almost all your expectations, especially due to our staff service.Please be confident that Ill share your kind comments with them as a motivation to keep up with our commitment to offer truly remarkable experiences to our guests.It will be a pleasure for us if we can have the honor of being your hosts again.Warm regards,

2/10 – Ungenügend

Ebubekir

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Check all report at www.letdox.com/hyatt 1) Non accessible 3rd floor room, the wood stairs that are extremely small and unstable. 2) No internet connection and room service. 3) No Smart TV and any english channel, Scale does not work. 4) No English speaking employees.All employees are rude and hostile. 5) No safe water is available for brushing teeth. 6) The room was unsanitary and had insects, such as mosquitoes, lizards, tarantulas, spiders, worms, etc. 7) The hot tub was not working 8) We found a big tarantula in our room. 9) I filmed the top of bed with a drone and The room was filled with garbage, including dead animals, empty alcohol bottles, dirt, plastic debris, dust, plastic packaging food, spider nets, and all other types of garbage. 10) Dirty pool and reconstruction in all property 11) Beach photos in Expedia is totally misleading. 12) Showers and steam rooms are not functioning 13) No pest control in all hotel grounds, animal waste around the floors 14) We were mentally drained and sought medical intervention due to the presence of tarantula in the room, unclean environment, and mosquito bites. 15) There were no all inclusive services as promised, such as music or pool service, that were attempted to be served by gardeners. 16) The soy sauce for sushi was provided in unsanitary conditions - bottled up in empty plastic water bottles with a hole in the lid. 17) They gave us 4 nights gift certificate to compensate all issues. However, they know we will not go!
Aufenthalt von 3 Nächten im November 2023
Antwort von pallany tejada am 29. Feb. 2024
Thank you for sharing your detailed feedback about your experience at our Hyatt property. We truly appreciate your comments as they provide valuable insights that will help us identify areas for improvement. We are committed to addressing the issues you have raised to ensure that all our guests have a comfortable and enjoyable stay with us in the future. Your input is invaluable to us, and we will take immediate steps to rectify the shortcomings you have highlighted. Thank you once again for bringing these matters to our attention.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A great resort off the beaten track
This was a great resort outside of the main busy tourist traffic of Punta Cana, but still with all the great facilities. We had the ocean view suite which was stunning, and we used the balcony even when there was bad weather outside. The pools were lovely, the grounds were immaculate, the restaurants and bars were great. Highly recommend!
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von pallany tejada am 8. Feb. 2024
Dear GuestI really appreciate that you have taken the time to share your review about your recent visit to us.I’m happy to see that you enjoyed your stay, and we fulfilled almost all your expectations, especially due to our staff service.We know that we are not perfect and there will always be things to improve, hence our commitment and mine as manager is and will be to improve day by day.Please be confident that Ill share your kind comments with them as a motivation to keep up with our commitment to offer truly remarkable experiences to our guests.It will be a pleasure for us if we can have the honor of being your hosts again.Warm regards,

8/10 – Gut

dan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Relaxing couples trip
We really enjoyed our stay here. The place is beautiful and the service is excellent. There's not a lot going on. So if you want to stay up partying this place probably isn't for you. The food is pretty good. It's not blow your mind good, but we enjoyed most dishes. We did have an issue with our balcony hot tub not working. They kept telling us it would be fixed, but never was. Given that I still would stay here again and recommend it to others.
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Francisco García (Frontdesk Manager) am 12. Dez. 2023
Dear Dan,Thank you very much for your feedback, It is truly appreciated. We are looking forward to welcoming you soon.Warm regards,Francisco.

10/10 – Hervorragend

Anthony

Aufenthalt von 5 Nächten im November 2023
Antwort von Garivaldy am 6. Feb. 2024
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

10/10 – Hervorragend

Erica

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful resort with a wonderful staff!
Aufenthalt von 7 Nächten im November 2023
Antwort von Francisco García (Frontdesk Manager) am 5. Dez. 2023
Dear Erika,Thank you very much for your feedback. It is truly appreciated. We are looking forward to welcoming you back.Warm regards,Francisco.

10/10 – Hervorragend

Roberta

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was amazing and beautiful. The food and drinks were awesome. The staff was very attentive and nice!!!
Aufenthalt von 5 Nächten im November 2023
Antwort von Francisco García (Frontdesk Manager) am 28. Nov. 2023
Dear Roberta,Thank you very much for your email.It is truly appreacited, we hope to have th eopportunity of welcoming you soon.Warm regards,Francisco.

10/10 – Hervorragend

Monique, Statesville

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful resort!
Aufenthalt von 4 Nächten im November 2023
Antwort von Francisco García (Frontdesk Manager) am 28. Nov. 2023
Dear Monique,Thank you very much for your feedback, It is truly appreciated. We are looking forward to welcoming you soon.Warm regards,Francisco.

2/10 – Ungenügend

eduardo

2/10 – Ungenügend

Eduardo

Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
To be honest, the hotel is overcharging its guests, we stayed at a villa (one of the most expensive rooms) and had issues since the day we arrived, the master shower was clogged so in order to shower you have to be closing the water and wait for it to swallow In another room ( the villa has 3 rooms) they had to switch a toilet because it wasn’t working and in the other room the bathroom had blood stains on the floor and it was raining from the roof The power went out every time we connected something so we had to wait for maintenance to fix it and the ac broke a couple of times But the worst thing that happened to us is that they stole a gold necklace at the spa from my sons locker we had to complain and tell them we were going to call the police, and next day they did found it we were pretty sure one of the staff member took it since they were the last appointment for the day the food Is not the best, but at piragua restaurant the staff is really nice Anthonio yoana Maria natali and soranyi where amazing with us Also Alejandro the concierge and Chris did Their best to help The area where the hotel is located, is dirty it’s dirty and isolated We will never go back
Aufenthalt von 5 Nächten im November 2023
Antwort von Francisco García (Frontdesk Manager) am 22. Nov. 2023
Dear Eduardo,Thank you very much for your feedback.We regret the inconveniences that you have faced in your room. Unfortunately, the unexpected weather haven’t helped at all as well as the problems that showed up. Regarding the bracelet, it was found in your bath clothes and therefore giving to you as soon as we found it. There is no probe to accuse anybody in that matter. Due to these incidents, seven spa services were provided at no cost as a compensation. Mr. Eduardo, the satisfaction of our guests beside the security is our main priority. Hope to have a second chance to change your mind as this type of incidents did nor characterizes us. Warm regards,Francisco.

4/10 – Schlecht

Yeydy De La

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
The beach and the calmness of the hotel were the saving grace.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Francisco García (FrontDesk Manager) am 2. Nov. 2023
Dear Yeidy,Thank you very much for your feedback. We regret that your expectations were not fulfilled. Wish to have the opportunity of welcoming you again and revert your last stay. Warm regards,

10/10 – Hervorragend

Andrew

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My wife and I have stayed at this resort 6 times. There was a noticeable effort to make improvements over our last stay. The resort property is absolutely beautiful. There were new menu's in most of the restauraunts. The new gourmet pizza was an excellent addition. As always, the staff goes above and beyond to make sure you have a great stay. I can't say enough about Alejandro, Maria and Natalie. Their kindness and dedication to make sure we have a great experience is an asset to this resort and the reason we will be returning again next October.
Aufenthalt von 7 Nächten im September 2023
Antwort von Francisco García (FrontDesk Manager) am 2. Nov. 2023
Hello Andrew,We would like to thank you for sharing your all experience with us. This feedback is capital for our daily basics and operation. Looking forward to welcoming you soon.Our warmest regards,

2/10 – Ungenügend

HILMI ERDAL

The food with no bias is the worse we have ever had in hotels or restaurants around the world. They have 4 restaurants all the same level. On a scale of ten hard to give one. Some customers may like it if they have been eating dog food in their home place. Will never ever go there. No nearby restaurants to go around. The staff is good and helpful. Their concierge is a great guy as well. The owner hired some chefs who never cooked in proper restaurants to save money. Because the food is all inclusive people make little noise.
Aufenthalt von 4 Nächten im September 2023
Antwort von Francisco García am 2. Okt. 2023
Good morning, we are very sorry that was your experience, we will be working hand in hand with the corresponding departments to improve our food, in order to continue providing you with excellent service, we really appreciate your comment.

8/10 – Gut

Lavena, redlands

Gut: Zustand der Unterkunft
Aufenthalt von 5 Nächten im September 2023
Antwort von Francisco García (FrontDesk Manager) am 2. Nov. 2023
Dear Lavena,Thank you very much for your rating. It is truly important for us to keep our improvement in our daily operation. We would like to have a second opportunity to welcoming you back in order to achieve your expectations.Shall you have any additional suggestion, please do not hesitate to share it with us.Warm regards,

10/10 – Hervorragend

Tigran

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 6 Nächten im September 2023
Antwort von Francisco García (FrontDesk Manager) am 2. Nov. 2023
Dear Tigran,Thank you very much for you feedback. We are glad by knowing that you have had a lovely stay with us. We are looking to welcoming you soon. Our warmest regards.

10/10 – Hervorragend

Nikhil

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing
Aufenthalt von 2 Nächten im September 2023
Antwort von Francisco García (Front Desk Manager) am 11. Sept. 2023
Dear Nikhil,Thank you very much for you feedback and appreciation of our lovely property and team. We hope to have the opportunity of welcoming you soon.Warm regards,Francisco

10/10 – Hervorragend

Gwen, PEORIA

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dont waste your time somewhere else. This small resort won’t disappoint you. Everyone goes out of their way making sure you fell taken care of. Much appreciation goes to my “ personal concierge” Heriberto to make sure everything the way I love down to the meals and sauces. Love everyone there
Aufenthalt von 3 Nächten im August 2023
Antwort von Francisco García (Front Desk Manager) am 31. Aug. 2023
Dear Gwen,Thank you very much for you feedback as well as for mention you concierge. He will be really happy once I informed him about your comments.Please, do not hesitate to give us the opportunity of welcoming you back as soon as possible.Our warmest regards,Francisco.

10/10 – Hervorragend

Maria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Juli 2023
Antwort von Francisco García (Front Desk Manager) am 30. Aug. 2023
Dear Maria,Thank you very much for you feedback. We are so glad to see that we have reatched your expectations and we do hope to have the opportunity to welcoming you back soon.Warm regards,Francisco

10/10 – Hervorragend

Qing

Aufenthalt von 1 Nacht im August 2023
Antwort von Francisco García (FrontDesk Manager) am 23. Aug. 2023
Dear Qing,Thank you very much for you feedback. It is truly appreciated and it’s going to be shared with the all team.Looking forward to welcoming you soon.Warm regards,Francisco

10/10 – Hervorragend

Erica

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This has to be the prettiest resort I’ve ever stayed in and I travel a lot. I was super impressed with the staff. It was the perfect vacation. I definitely plan to come back.
Aufenthalt von 4 Nächten im August 2023
Antwort von Francisco García (Front Desk Manager) am 20. Aug. 2023
Dear Erica,Thank you so much for your feedback. It is truly appreciated. We are looking forward to welcome you back soon. Thank you for your trust. Warm regards,Francisco.

10/10 – Hervorragend

Grant Clay

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great service. They make you feel at home. Mr Happy, Frailyn, and eliezer are awesome and are the life of the party! Make sure you find them! Made lifelong friends on our honeymoon!
Aufenthalt von 6 Nächten im August 2023
Antwort von Francisco García (Front Desk Manager) am 31. Aug. 2023
Dear Grant,Thank you very much for your feedback. We are glad to see that you loved and enjoyed our enternainment team. Hope you safelty get home and lokoing forward to see you soon!Warm regards,Francisco.

8/10 – Gut

Elle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
4 times and counting
We’ve been to Zoetry Resorts six times, four times to Zoetry Agua. I think my loyalty says it all. I keep returning to Zoetry Agua because I adore the Dominican people and not just in the hotel. There is always a smile and an “hola, todo bien” from immigration to the groundskeeper and everyone in-between. Pro Tips: The mosquitos are ruthless in the wet season. Use Skin So Soft for the no-see-ums and Deet for the mosquitos. Herbal/natural repellants don’t work. We’ve tried them all. I think the smell of lemongrass, citronella and sunscreen just lets them know that you are fresh blood.. Bring Claritin or allergy meds if you know your bites will swell. If you do get bitten, use Nubite on the bites (fantastic little gadget). Or go get a mud wrap at the spa. Smile and say good morning, good afternoon and good evening (in any language). A little kindness goes a long way. Tip your housekeepers, bar staff and restaurant staff. It’s not required, but much appreciated. We tip for substandard service at home, let’s tip for excellent service while away. Go see Friday at the pool bar, Mr. Coffee in Indigo, Johanna in Amaya and take a Bachata dance class with Mr. Happy. They will all be delighted to make your day. Try some Dominican food. It’s delicious!!!!
Aufenthalt von 5 Nächten im August 2023
Antwort von Francisco García (Front Desk Manager) am 31. Aug. 2023
Dear Elle,Thank you very much for you feedback which will be shared ride away with the all team. Specially with the chef in charge of the dominican dissues. It is truly appreciated. Indeed, the mosquitoes are part of our environment and mother nature so sometimes becomes a bit hard to deal with them.We are lookign forward to welcoming you soon in our lovely paradise. It is always a pleasure to have the opportunity to look after you.Warm regards,Francisco.

10/10 – Hervorragend

Keith

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We have traveled to several islands/resorts in the Caribbean. On the transport back to the airport we had a vote. It was unanimous. Zoetry has been the best experience in the Caribbean. The grounds…beautiful. The staff…wonderful. The food/beverage…exceptional. When we begin our planning for our next friends trip, this is going to be on our list! Thanks so much for our wonderful stay!
Aufenthalt von 5 Nächten im August 2023
Antwort von Francisco García (Frontdesk Manager) am 16. Aug. 2023
Hi Keith,Thank you very much for your feedback which is so important for us and will be shared with the all team ride away. Hop to have the chance to welcome you back soon. Our warmest regards,Francisco.

6/10 – Okay

Natalia

Gut: Personal & Service
Aufenthalt von 10 Nächten im Juli 2023
Antwort von Francisco García (Front Desk Manager) am 13. Aug. 2023
Dear Natalia,Thank you for your feedback which is not cetainly what we would have dessired to get. However, you can rest assure that we will work on eah of the points for an improvement. looking forward for your second chance.Warm regards,Francisco.

10/10 – Hervorragend

Margaret

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Juli 2023
Antwort von Francisco García (Front Desk Manager) am 16. Aug. 2023
Dear Margaret.Thank you very for your feedback. We are looking forward to welcoming you back soon. Our warmes regards,Francisco

4/10 – Schlecht

Jamie

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
We had no working A/C the entire duration of our stay
Aufenthalt von 4 Nächten im Juli 2023
Antwort von Francisco García (Front Desk Manager) am 25. Juli 2023
Dear Jamie,Thank you very much for your feedback. Indeed, one of our machines presented an unpredictable issue. We do applogizes for the inconvecience you suffered during your stay.Warm regards,Francisco.

10/10 – Hervorragend

Alma

Aufenthalt von 5 Nächten im Juli 2023
Antwort von Francisco García (Front Desk Manager) am 25. Juli 2023
Estimada Alma,muchas gracias por su valoración, misma que será compartida con todo el equipo. Esperamos tenerla pronto de vuelta.Muy atentamente,Francisco.

10/10 – Hervorragend

Denis

Aufenthalt von 10 Nächten im Juli 2023
Antwort von Francisco García (Front Desk Manager) am 13. Aug. 2023
Dear Denis,Thank you very much for your appreciation. We do hope to have the opportunity of welcoming you back as soon as possible. Warm regards,Francisco.

6/10 – Okay

Alexandro

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Voy a empezar diciendo que Zoetry tiene mucho potencial en ser el mejor hotel de Punta Cana pero hace falta atención en los detalles. Voy a platicar mi experiencia tal y como fue. Reservamos esta propiedad y avisé con tiempo el día y hora que llegábamos. Cuando llegamos nos recibieron con toallas frescas y bebidas refrescantes (muy bien), tuvimos un vuelo de madrugada y estábamos muy cansados, teníamos planeado dormir apenas llegáramos. Cuando nos dieron el cuarto nos dimos cuenta que la cama estaba REPLETA pero LLENA de bed bugs por todos lados. Obviamente pedí un cambio de cuarto muy molesta y ni siquiera me pidieron disculpas, me cambiaron a un cuarto de peor calidad y se tardaron dos horas en limpiarlo y asignarme el cuarto nuevo DOS HORAS! De ahí en fuera, la playa es HERMOSA. Tienen una Playa tranquila, muy hermosa y no tienes que pelear por camastros a las 6:00 am. En general, al hotel le falta muchísimo mantenimiento, los pisos están todos fracturados, los techos al ser de palma tienen un olor muy fuerte también. Los restaurantes son muy buenos! Aunque no abren todos los días, se turnan. Pero la comida es riquísima. El gym tenía todo lo necesario para un buen entrenamiento. Honestamente, lo que más me molestó fue la falta de limpieza en el cuarto y la poca disponibilidad de la “personal concierge” de arreglar las cosas.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Francisco García (Front Desk Manager) am 7. Juli 2023
Querido Alejandro,Permíteme comenzar estas líneas externando nuestras disculpas por el incidente sufrido a vuestra llegada a la habitación. Desde luego, este no es el tipo de servicio que nos caracteriza. Esperamos por ello, tener una segunda oportunidad para cambiar esa impresión de nuestro hotel y de nosotros mismos como equipo. Estamos llevando a cabo un proceso de mejora en nuestras instalaciones logrando avances importantes mes tras mes. Agradecemos también los buenos comentarios acerca de la playa, la comida y el gimnasio. Lamentamos nuevamente el incidente de la habitación, lo precioso y particular de nuestros techos a veces juegan una mala pasada. Muy atentamentee,Francisco.

10/10 – Hervorragend

Pamela

Aufenthalt von 2 Nächten im Juni 2023
Antwort von Francisco García (Front Desk Manager) am 25. Juli 2023
Estimada Pamela,Muchas gracias por su calificación y valoración. Estamos agradecidos de que haya disfrutado de su estancia con nosotros y deseamos enormemente poder tener la oportunidad de darle la bienvenida nuevamente en esta su casa.Atentamente,Francisco.

10/10 – Hervorragend

Gregory Shimei

Aufenthalt von 7 Nächten im Mai 2023
Antwort von Francisco García (Front Desk Manager) am 19. Juni 2023
Dear Gregory,Thank you very much for you feedback. It is truly applreciated. We do hope to have the opportunity of welcoming you back soon.Warm regrads,Francisco

6/10 – Okay

Karina

Aufenthalt von 4 Nächten im April 2023
Antwort von Francisco García (Front Desk Manager) am 29. Mai 2023
Dear Karina,Thank you very much for your feedback. We do hope to have the opportunity of welcoming you back soon.Warm regards,Francisco.

10/10 – Hervorragend

Ben

Aufenthalt von 5 Nächten im März 2023
Antwort von Francisco García (Front Desk Manager) am 9. Apr. 2023
Dear Ben,Thank you very much for your feedback. It is truly appreciated. We will take your review to improve that points. Thank you very much for your trust and we do really hope to have the oppotunity of welcoming you back soon.Warm regards,

10/10 – Hervorragend

Fatemah

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved the resort for the beach area - big area so you dont feel like its busy. I stayed at Sanctuary prior to staying at Zoetry and it was very busy on the beach and food was not as good. The staff are super attentive at Zoetry and I felt safe
Aufenthalt von 2 Nächten im März 2023
Antwort von Francisco García (Front Desk Manager) am 19. März 2023
Dear Fatemah,Thank you very much for you feedback. We are going to share you comments with the entire staff.Wamr regads,Francisco.