Hello Ulrich! First of all, we want to thank you for choosing us as your holiday host and for taking the time to share your comments about your stay with us. We deeply regret to learn that due to the inconvenience expressed, we were unable to fully meet their expectations. Please receive our apologies for the perceived inconvenience. Certainly, these comments help us to continue improving our processes of continuous improvement, they will be taken into consideration. Without a doubt, we will be training the staff to provide the quality service we usually offer our guests. We hope you will give us the opportunity to trust us again and continue to choose us as a holiday destination. Kind regards Team Ocean El Faro

Sehr geehrter Herr Nadin. Wir möchten uns bei Ihnen dafür bedanken, dass Sie uns als Gastgeber für Ihren Urlaub ausgewählt haben und sich die Zeit genommen haben, Ihre Kommentare zu Ihrem Aufenthalt bei uns zu teilen. Es tut uns sehr leid zu hören, dass unsere gastronomische Vielfalt und einige Details, die Sie bezüglich des Zimmers und des Personals erwähnt haben, nicht Ihren Vorstellungen entsprachen. Wir entschuldigen uns für die Unannehmlichkeiten. Natürlich helfen uns diese Kommentare, unsere kontinuierlichen Verbesserungsprozesse weiter zu verbessern, sie werden berücksichtigt. Wir hoffen, dass Sie uns auch in Zukunft als Ihr Urlaubsziel wählen und uns die Möglichkeit geben, Ihre Wahrnehmung unseres Resorts zu ändern. Mit freundlichen Grüßen, Guest Services Team.

Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed our resort and its many included amenities. We highly appreciate your recommendation and look forward to welcoming you back soon.Sincerely,Carlos Carter, Guest Experience Specialist

Dear Guest,We're thrilled to hear that you had a great time and found our resort to be excellent for families with plenty of activities to enjoy. Thank you for sharing your positive experience, and we look forward to welcoming you back in the future.Sincerely,Carlos Carter, Guest Experience Specialist

Estimado huésped,Nos alegra saber que disfrutó de su estancia y encontró todo súper bello. Lamentamos escuchar que la habitación olía un poco a humedad y que encontró poca variedad en la comida. Agradecemos sus comentarios y trabajaremos en mejorar estos aspectos.Gracias por compartir su experiencia, y esperamos tener la oportunidad de darle la bienvenida nuevamente.Atentamente,Carlos Carter, Guest Experience Specialist

Estimado huésped,Gracias por su comentario positivo. Nos alegra saber que recibió un excelente servicio durante su estancia. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Atentamente,Carlos Carter, Guest Experience Specialist

Estimado huésped,Gracias por su comentario. Nos encantaría saber más sobre su experiencia con el servicio a la habitación para poder mejorar. Si tiene algún detalle específico que le gustaría compartir, por favor háganoslo saber.Atentamente,Carlos Carter, Guest Experience Specialist

Dear Guest,We are pleased to hear that your stay at Ocean El Faro was amazing and that you found our staff to be more than helpful. However, we are very sorry to learn about the bedbug bites and the issue with your room service order not arriving. Your feedback is important to us, and we will address these concerns to ensure a better experience for future guests.Thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back for an improved stay.Sincerely,Carlos Carter, Guest Experience Specialist

Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back in the future.Sincerely,Carlos Carter, Guest Experience Specialist

Dear Guest,We regret to hear that the food did not meet your expectations. Your feedback is important to us, and we will use it to improve our culinary offerings.Thank you for sharing your thoughts.Sincerely,Carlos Carter, Guest Experience Specialist

Estimado huésped,Gracias por su comentario positivo. Nos alegra saber que recibió un excelente servicio durante su estancia. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Atentamente,Carlos Carter, Guest Experience Specialist

Dear Guest,Thank you for rating your stay with us five stars. We are delighted to know that you had an excellent experience. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,Carlos Carter, Guest Experience Specialist

Estimado huésped,Gracias por su comentario positivo. Nos alegra saber que recibió un excelente servicio durante su estancia. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Atentamente,Carlos Carter, Guest Experience Specialist

Dear Guest,Thank you so much for sharing your wonderful review of your stay at Ocean El Faro! We are glad to hear that you and your family enjoyed such a pleasant stay during your 6 days with us.We appreciate your understanding of the initial inconvenience with your room. We are pleased that our team, especially Johanser and his team, were able to quickly resolve these issues and help make your experience exceptional.We are glad you enjoyed the beautiful beach, pools, comfortable room, lazy river and multiple dining options. We look forward to welcoming you back in the future so that you can again experience the same excellence in service and facilities.

Estimado huésped,¡Muchas gracias por compartir su maravillosa reseña sobre su experiencia en Ocean El Faro! Estamos encantados de saber que su estadía con nosotros merece una calificación perfecta de 5 sobre 5.Apreciamos enormemente sus amables palabras y su reconocimiento a nuestros esfuerzos por brindar un servicio excepcional. Nuestro objetivo es asegurarnos de que cada huésped tenga una estadía memorable y disfrute de todas las comodidades y actividades que ofrecemos.Nos alegra saber que cumplimos con sus expectativas y que pudo disfrutar plenamente de su tiempo en nuestras instalaciones. Esperamos darle la bienvenida nuevamente en el futuro para que pueda volver a experimentar la misma excelencia en el servicio y la hospitalidad.

Estimado huésped,Gracias por calificar su estancia con nosotros con cinco estrellas. Nos complace saber que tuvo una experiencia excelente. Apreciamos sus comentarios y esperamos poder darle la bienvenida nuevamente en el futuro.Atentamente,Carlos Carter, Guest Experience Specialist

Dear Guest,Thank you for your positive feedback about your experience at Ocean El Faro. We are delighted to hear that you found our property to be beautiful and that the staff was very friendly and helpful during your stay.Providing exceptional hospitality and ensuring our guests have an enjoyable time are top priorities for us. We are thrilled that our team was able to contribute to making your visit memorable.Your kind words are greatly appreciated, as they motivate us to continue delivering the high-quality experience that our guests expect from Ocean El Faro. We hope you had a wonderful time and look forward to welcoming you back in the future.

Dear Guest,Thank you so much for sharing your wonderful review of your experience at Ocean El Faro! We are delighted to know that your stay with us deserves a perfect 5 out of 5 rating.We greatly appreciate your recognition of our efforts to provide exceptional service. Our goal is to ensure that every guest has a memorable stay and enjoys all the amenities and activities we offer.

Dear Guest,Thank you for taking the time to share your feedback about your stay at Ocean El Faro. We appreciate your understanding and are glad to hear that our concierge services helped turn your trip around.We take your comments about the suite and dining experiences seriously. Our goal is to consistently provide high-quality accommodations and dining options for all our guests. We will thoroughly investigate the issues you mentioned to ensure we meet or exceed minimum standards in these areas. We will address the concerns you raised and work diligently to enhance the overall dining experience at Ocean El Faro. We value your business and look forward to welcoming you back in the future for an even more enjoyable stay.

Estimado huésped,Muchas gracias por compartir su comentario sobre su experiencia en Ocean El Faro. Apreciamos que haya tomado el tiempo de brindarnos una calificación. Valoramos su opinión y tomaremos en cuenta sus comentarios para continuar mejorando nuestros servicios y la calidad de la experiencia que ofrecemos a todos nuestros huéspedes.Esperamos poder darle la bienvenida nuevamente en el futuro y superar sus expectativas.

Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our place excellent. We look forward to welcoming you back soon.Sincerely,Carlos Carter, Guest Experience Specialist

Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed our great beach, awesome pools, and incredible food. Your satisfaction is our priority, and we look forward to welcoming you back soon.Sincerely,Carlos Carter, Guest Experience Specialist

Estimado huésped,Gracias por calificar su estancia con nosotros con cuatro estrellas. Nos alegra saber que tuvo una experiencia positiva. Apreciamos sus comentarios y esperamos poder darle la bienvenida nuevamente en el futuro.Atentamente,Carlos Carter, Guest Experience Specialist

Estimado huésped,Lamentamos escuchar que su experiencia con nuestro servicio al cliente no fue satisfactoria. Agradecemos sus comentarios, ya que nos ayudan a identificar áreas de mejora para brindar un mejor servicio en el futuro.Atentamente,Carlos Carter, Guest Experience Specialist

Dear Guest,We regret to hear that the food did not meet your expectations and that you experienced difficulties with the availability of golf carts. Your feedback is valuable to us, and we will use it to improve our services.Thank you for sharing your experience.Sincerely,Ocean El Faro Team

Dear Guest,We are delighted to hear that you experienced great customer service and found everything easy to access. Your positive feedback is much appreciated. Thank you for sharing your thoughts.Sincerely,Ocean El Faro Team

Dear Guest,We are pleased to hear that you enjoyed the beauty of the resort, our beaches, and the quality of our food. We appreciate your positive comments about our staff. We regret to hear about the inconveniences you experienced with the offers of services and products during your stay. Your feedback is very important to us, and we will take your observations into account to improve the experience for our guests.Thank you for choosing Ocean El Faro.Sincerely,Ocean El Faro Team

Dear Guest,We regret to hear about the challenges you encountered during your stay with us. Your detailed feedback is important as it helps us identify areas for improvement. We are sorry that the room conditions, service delays, and overall responsiveness did not meet your expectations. We appreciate your positive remarks about the breakfast options, coffee shop, pool, lazy river, lobby bar, and Sakura. Thank you for sharing your thoughts.Sincerely,Ocean El Faro Team

Estimado huésped,Gracias por tomarse el tiempo de calificar su estancia con nosotros. Apreciamos su feedback y siempre buscamos maneras de mejorar la experiencia de nuestros huéspedes.Atentamente,Ocean El Faro Team

Estimado huésped,Gracias por calificar su estancia con nosotros. Nos alegra saber que tuvo una experiencia positiva. Apreciamos sus comentarios y esperamos poder darle la bienvenida nuevamente en el futuro.Atentamente,Ocean El Faro Team

Dear guest,Thank you for your feedback. We apologize for the issues you experienced with the food, pool, and restaurant reservations. Your comments are important to us, and we will work on improving these aspects to enhance our guests' experiences. We hope to have the chance to serve you better in the future.Sincerely, Ocean El Faro Team

Dear guest,Thank you for your wonderful feedback! We are delighted to hear that you had a great experience at the bar of the lazy river pool. We will make sure to pass on your kind words to Nerson, Manuel, Leonela, and Luisa. It's fantastic to know they made your stay enjoyable with their helpfulness and friendliness. We look forward to welcoming you back soon.Sincerely, Ocean El Faro Team

Dear guest,Thank you for your kind words about our staff and property. We apologize for the delay in room service and appreciate your patience. Your feedback helps us improve, and we will work on ensuring faster service in the future. We hope to welcome you back soon.Sincerely, Ocean El Faro Team

Estimado huésped,Muchas gracias por su calificación de 5 estrellas. Nos alegra saber que tuvo una excelente experiencia en nuestro hotel. Esperamos recibirlo nuevamente pronto.Atentamente, Ocean El Faro Team

Dear guest,Thank you for your feedback. We're glad to hear you enjoyed the resort. We appreciate your comments about the food and will work on improving our culinary offerings. We hope to have the opportunity to serve you better in the future.Sincerely, Ocean El Faro Team

Estimado huésped,Lamentamos profundamente los inconvenientes que ha mencionado y agradecemos que haya compartido su experiencia con nosotros. Su feedback es muy importante y tomaremos medidas inmediatas para abordar estos problemas. Nuestro objetivo es mejorar continuamente y brindar una mejor experiencia a todos nuestros huéspedes.Atentamente, Ocean El Faro Team

Estimado huésped,Gracias por su comentario. Lamentamos los problemas que ha mencionado con el aire acondicionado, la variedad del buffet y la limpieza de las piscinas. Apreciamos sus comentarios positivos sobre la animación y el personal. Trabajaremos en las áreas mencionadas para mejorar su experiencia en el futuro.Atentamente, Ocean El Faro Team

Estimado huésped,Lamentamos escuchar que su experiencia con nuestro personal no fue satisfactoria. Agradecemos sus comentarios ya que nos ayudan a mejorar nuestros servicios. Gracias por compartir su opinión.Atentamente,Ocean El Faro Team

Dear guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your swim-up room and found the property immaculate. It's great to know our staff made you feel like family and that you enjoyed the activities and amenities. We look forward to welcoming you back for another fantastic stay.Sincerely, Ocean El Faro Team

Dear guest,We are truly sorry to hear about your disappointing experience. Your feedback is important to us, and we will address these concerns with our team to improve our services. We apologize for any inconvenience and hope to have the opportunity to provide a better experience in the future.Sincerely, Ocean El Faro Team

Estimado huésped,Muchas gracias por su calificación de 5 estrellas. Nos alegra saber que tuvo una excelente experiencia en nuestro hotel. Esperamos recibirlo nuevamente pronto.Atentamente, Ocean El Faro Team

Dear Guest,We are sorry to hear that your experience at our hotel did not meet your expectations. We appreciate your feedback as it helps us to improve our services. We regret that the conditions you encountered were not up to our usual standards. Please know that we take all comments seriously and will work to address the issues you have mentioned. Thank you for sharing your thoughts.Sincerely,Ocean El Faro Team

Estimado huésped,Gracias por su calificación de 4 estrellas. Nos complace saber que tuvo una experiencia positiva con nosotros. Esperamos tener la oportunidad de darle la bienvenida nuevamente y brindarle una estancia aún mejor.Atentamente, Ocean El Faro Team

Estimado huésped,Lamentamos los inconvenientes que experimentó con las reservas de los restaurantes, especialmente para grupos grandes. Su feedback es valioso para nosotros y trabajaremos en mejorar nuestro proceso de reservas para atender mejor a nuestros huéspedes. Esperamos tener la oportunidad de servirle mejor en el futuro.Atentamente, Ocean El Faro Team

Estimado huésped,Gracias por su calificación de 4 estrellas. Nos complace saber que tuvo una experiencia positiva con nosotros. Esperamos tener la oportunidad de darle la bienvenida nuevamente y brindarle una estancia aún mejor.Atentamente, Ocean El Faro Team

Dear guest,We appreciate your feedback regarding the food during your stay. We apologize that it did not meet your expectations.Your comments are valuable to us as we continuously strive to enhance our dining offerings and provide a memorable culinary experience for our guests at Ocean El Faro.Thank you for sharing your thoughts with us.Sincerely,Ocean El Faro Team

Estimado huésped,Agradecemos sus comentarios sobre su estancia con nosotros. Valoramos que haya tomado el tiempo para compartir sus observaciones, ya que nos ayudan a identificar áreas de mejora.Lamentamos los problemas que tuvo con el aire acondicionado en su habitación, la temperatura del agua y la comida fría en el buffet. También pedimos disculpas por las interrupciones de luz en su habitación y las dificultades para reservar en los restaurantes. Asimismo, abordaremos las preocupaciones que planteó sobre el servicio de llaves de habitación.Tenga la seguridad de que tomamos en serio sus comentarios y trabajaremos diligentemente para abordar estos asuntos. Nuestro objetivo es brindar una experiencia cómoda y agradable para todos nuestros huéspedes.Esperamos que considere brindarnos otra oportunidad para superar sus expectativas en el futuro.Atentamente,Equipo de Ocean El Faro

Dear guest,We are delighted to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated, and we are thrilled that you had a wonderful experience at Ocean El Faro.Thank you for sharing your enjoyment with us. We look forward to welcoming you back for another memorable stay in the future.Sincerely,Ocean El Faro Team

Dear guest,Thank you for bringing this issue to our attention. We regret the inconvenience caused by the air conditioning being turned off in the lobby to save energy. We understand that this may have made your experience uncomfortable.We will review our energy-saving practices to ensure that we maintain a comfortable environment for our guests without compromising their comfort. Your feedback is valuable, and we will use it to improve our operations and guest satisfaction.Please accept our sincere apologies for any discomfort you experienced during your stay. We hope you will give us another opportunity to provide you with a more enjoyable experience in the future.Sincerely,Ocean El Faro Team

Estimado huésped,¡Muchas gracias por su calificación de 5 estrellas Nos alegra saber que su experiencia en nuestro resort fue excepcional. Su satisfacción es nuestra mayor prioridad.Apreciamos que haya tomado el tiempo para compartir su opinión positiva. Esperamos poder darle la bienvenida nuevamente en el futuro.Atentamente,Equipo de Ocean El Faro