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Bewertungen von Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5 out of 5

Bewertungen

7,4

Gut

683 von insgesamt 1724 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
327 von insgesamt 1724 Gästebewertungen haben eine Bewertung von 8 - Gut" "
310 von insgesamt 1724 Gästebewertungen haben eine Bewertung von 6 - Okay" "
193 von insgesamt 1724 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
211 von insgesamt 1724 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

7,8/10

Personal & Service

7,8/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Klaus-Günter

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juli 2021
Antwort von Hotel Management am 22. Aug. 2021
Dear Klaus-Günter, Thank you so much for taking the time sharing the rate of Your recent stay with us. We look forward to hosting you here at Nickelodeon Resort Punta Cana many times more in the future! Kind Regards,

2/10 – Ungenügend

Ana Silvia Osoria

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
I disliked that someone went into our room while we were in the restaurant and they snooped around the room, into our belonging and stole our wallets. The head of security came to speak with us and filed a complaint and were supposed to look at the cameras but still would not tell us if they saw anything. We felt really unsafe.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Hotel Management am 26. Mai 2024
Dear Ana Silvia Osoria, Thank you for visiting us and sharing your comments, I assure you we will follow up. We will keep in touch to assist you through our post travel corporate customer service and understand how we can improve the situation. We look forward to hosting your vacation many more times.

10/10 – Hervorragend

Ariana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My son and I went for his spring break and we had a blast. The staff were very accommodating, welcoming and nice. The activities on the resort for the kids were also amazing.
Aufenthalt von 3 Nächten im März 2024
Antwort von Hotel Management am 25. Mai 2024
Dear Ariana, Thank you for your review and kinds words, we appreciate the time taken to share your experiences.We are delighted to know you had an amazing Gourmet Inclusive stay with us. Our goal is to provide our guests with world-class accommodations and unique vacation experiences, so we are very happy knowing that you thoroughly enjoyed the time spent with us at Nickelodeon Resort Punta Cana. We look forward to hosting you again soon.

10/10 – Hervorragend

Whitney

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Clean
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Management am 25. Mai 2024
Dear Whitney, Thank you for your kind words and excellent comments. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. We look forward to welcoming you here at Nickelodeon Resort Punta Cana again soon.

6/10 – Okay

lourdes

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Management am 25. Mai 2024
Dear lourdes, Thank you for taking the time sharing with us the rate of your recent stay with us. We look forward to hosting you here at Nickelodeon Resort Punta Cana many times more in the future!

4/10 – Schlecht

Eduardo

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Falta de atención del personal te ofrecen todo pides y nunca te llega o si llega demora una eternidad creo q no s falta de personal
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Gerencia hotel am 25. Mai 2024
Estimado Eduardo, Muchas gracias por visitarnos y por compartir sus comentarios. Tenga la seguridad de sus comentarios para dar seguimiento puntual y para su revisión interna. Esperamos en un futuro tener la oportunidad de hospedarlo nuevamente para una estadía que realmente supere sus expectativas.

10/10 – Hervorragend

JASMIN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Management am 25. Mai 2024
Dear JASMIN , Thank you for visiting us and for leaving us this excellent rating, we look forward to hosting your vacation many more times.

10/10 – Hervorragend

Ingrid, mulberry

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent just a couple of small stuff needs maintenance like handles of doors
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Hotel Management am 20. Mai 2024
Dear Ingrid, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience there in the Caribbean. Thank you again, we look forward to hosting you here at Nickelodeon Resort Punta Cana many times more in the future!

10/10 – Hervorragend

Joel

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Autism Double Check for kids with special needs was the reason we decided to book our trip to the Nickelodeon Hotel and Resort. The staff excelled the expectations and the attentions to our 6 year old autistic son had a great time specially with his strict diet. The cook staff was very aware on his diet and chef Alejandro and Fabio were everytime complying with our family needs. Jorge who was our concierge and Maria the Manager were always in contact to us so we can had a great time here.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Management am 20. Mai 2024
Dear Joel, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. Thank you again, we look forward to hosting you here at Nickelodeon Resort Punta Cana many times more in the future!

2/10 – Ungenügend

Arianna

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
No fue para nada lo que planificamos , solo estaban funcionando tres restaurantes , el aire acondicionado del buffet no funcionaba . Tuvimos que pagar para que mis hijas pudieran ver a los personajes un desayuno de 89 por adultos y 79 por niños una tremenda falta de respeto por un hotel tan costoso y temático . Se debe incluir las actividades porque para eso uno estima un hotel todo incluido . Cerveza hay que pagar 5 dólares extras por la corona . Si estás pretendiendo un lugar ameno para compartir en familia no es este . Si quieres es slime tienes que pagar 47dolares o sea todo tienes que pagarlo extra . Tomamos el tour del Saona yerrible la comida , cojimos también el tour de coco bongo 185 dólares por persona y el transporte no eta privado y súper costoso el tour con el costo que tiene la discoteca . No pierdan su tiempo , la playa terrible parecía tierra la arena oscura que tienen en la misma
Antwort von Gerencia hotel am 19. Mai 2024
Estimada Arianna, Gracias por su reciente comentario, compartiendo sus experiencias de su más reciente visita a Nickelodeon Resort Punta Cana.Nuestra misión es hacer que cada estancia sea lo más cercana a la perfección asegurando a nuestros huéspedes la experiencia más relajante y sentimos mucho si se quedó corta durante su estancia con nosotros. Sus comentarios y opiniones nos ayudarán a perfeccionar la calidad de nuestro servicio y asegurar que nuestros huéspedes tengan un ambiente de lujo para disfrutar de su experiencia vacacional allí en el Caribe. Gracias una vez más, su opinión es realmente muy valiosa para nosotros.

4/10 – Schlecht

Christian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Its been my 2nd time around Never understood why the bad reviews Everything was going great celebrating my daughter's 2yr bday Until checkout ... i dropped our rental at valet Only to receive the car with a rear ended crash All the guys at reception agreed it wasnt there at dropoff Got on contact with supervisor "Maria ruiz"she went to check the cameras Mind you i had a flight to catch They made me wait 2hrs almost missing my flight An the concluded on my arrival i had scratch an that maybe I arrived with the car banged up Told them its impossible i would've noticed unloading luggage an so would all the bell boys She told me to get my legal team ready and have them reach out to the hotel Horrible way of handling the situation Loved the hotel but after this last interaction I wont be back Its a shame
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 16. Mai 2024
Dear Christian,Thank you for your recent review , sharing your experiences of you most recent visit to Nickelodeon Resort Punta Cana.Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us.Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience there in the Caribbean.Thank you once again, your feedback is truly invaluable to us.

10/10 – Hervorragend

Loira López De

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Buenas atenciones, esta es mi 2da vez, instalaciones hermosas todo excelente
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Gerencia de Hotel am 13. Mai 2024
Estimada Loira López De,Muchas gracias por visitarnos por segunda vez, esperamos seguir siendo los anfitriones de sus vacaciones y que vayamos creando muchos mas momentos memorables. Gracias por dejarnos este comentario tan valioso.

6/10 – Okay

TANIA PINEDA

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Zustand der Unterkunft
El agua de la piscinas privadas estaba súper congelada.!! No apta para un niño de 3 años!
Aufenthalt von 7 Nächten im April 2024
Antwort von Gerencia de Hotel am 13. Mai 2024
Estimada Tania Pineda, Muchas gracias por visitarnos y por compartir sus comentarios. Tenga la seguridad de que hemos hecho llegar sus comentarios a los jefes de cada departamento correspondientes para su revisión interna.Esperamos en un futuro tener la oportunidad de hospedarlo nuevamente para una estadía que realmente supere sus expectativas.

10/10 – Hervorragend

Maria Fernanda Sabogal

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had an amazing family weekend!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Management am 13. Mai 2024
Dear Maria Fernanda Sabogal, Thank you for visiting us and for leaving us the five star rating, we look forward to hosting your vacation many more times.

4/10 – Schlecht

Kristie

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Service is terrible. Food is terrible. You have to pay extra to get slimed or to go to breakfast with character. Staff is always harassing you book excursions or to go to the spa. Will not go again. Not worth the money at all.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Hotel Management am 13. Mai 2024
Dear Kristie,Thank you for your recent review , sharing your experiences of you most recent visit to Nickelodeon Resort Punta Cana.Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us.Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience there in the Caribbean.Thank you once again, your feedback is truly invaluable to us.

10/10 – Hervorragend

Tyuan Shedeke

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Hotel Management am 13. Mai 2024
Dear Tyuan Shedeke, Thank you for visiting us and for leaving us the five star rating, we look forward to hosting your vacation many more times.

10/10 – Hervorragend

Diamond

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone was amazing i wish i remembered specific names. I will definitely be returning
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Management am 12. Mai 2024
Dear Diamond, Thank you for your kind words and excellent comments. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. We look forward to welcoming you here at Nickelodeon Resort Punta Cana again soon.

10/10 – Hervorragend

Betty

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is my second stay at this property and I was somewhat scared due to the recent reviews . The stay did not disappoint . The staff goes above and beyond- they are the nicest people ever and even saw workers from my last stay. Tip them please !they do an amazing job . The buffet food was great and since it was only 3 days I didn’t feel I was repeating the food. I have no complaints. My only small complaint is that since is low season for them - only the buffet was open. Spacewalk we did not have reservations for the 3 days I was there . The facility was under construction but it did not affect me at all. Did not have to wait for more than 5-7 min for golf cart either !
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Management am 12. Mai 2024
Dear Betty, Thank you for your kind words and excellent comments. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. We have taken note of all comments, concerns, and suggestions mentioned within your review. We listen to our guests, to identify what is wanted and needed within the hotel and we would like every guest, past, present, and future, to know that we are dedicated to ensuring that the Nickelodeon Resort Punta Cana provides a World Class Vacation ExperienceWe look forward to welcoming you here at Nickelodeon Resort Punta Cana again soon.

10/10 – Hervorragend

Lizmary, Caguas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Love it
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel management am 8. Mai 2024
Dear Lizmary, Thank you for your kind words, we look forward to welcoming you here at Nickelodeon Resort Punta Cana again soon.

10/10 – Hervorragend

Jorge Lajara

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed Thursday - Monday, I am so glad I didn't listen to some of the reviews. I you are traveling with kids, especially kids 12 and under, this resort is for you. Extremely kid friendly, giving parents a breather. They provide items such as: strollers, cribs, bottle warmers, baby monitors, baby tubs, etc. upon request. I do agree with some of the reviews, food wasn't impressive, but it wasn't bad either, we liked the buffet ''Sugarcane'' the most. We booked two rooms, they were super clean. One needed a bit of paint to be refreshed in some areas, but it was barely visible. We did loose power for 2 hours in the room, but they quickly resolved it. Water park was fun and the swim up suites gave my husband and I a chance to relax once the kids slept. Snick lounge was good to get a drink and had arcade games for the older kids. They are building a water park for older kids & adults, if you are traveling with older kids I would choose another hotel until this is completed as pools close at 6. I would recommend for more restaurants to open on Sundays. Oh, quick tip! Please refrain from attending the conference they offer during check-in.
Antwort von Hotel Management am 7. Mai 2024
Dear Jorge Lajara, Thank you for your recent visit to the Nickelodeon Resort Punta Cana and for the wonderful comments you have shared with the Expedia community. We are delighted to know that we were able to meet your expectations regarding your accommodations and our hotel's facilities. We sincerely appreciate the rating you have generously given us and hope to have the honor of hosting your stay once again in the near future!

2/10 – Ungenügend

Sameerah

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room had bed bugs, all of the restaurants were closed every day of my stay, except 1 and the food at the buffet was cold and disgusting, the security made me miss my flight because they wanted me to pay an additional $216 and wouldn’t let me leave until it was paid & so I had to re-book another flight home. I winded up having to contact the U.S. Embassy
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel management am 8. Mai 2024
Dear Sameerah, Thank you for taking the time to share your experiences, we have taken note of all comments, concerns, and suggestions mentioned within your review. We listen to our guests, to identify what is wanted and needed within the hotel and we would like every guest, past, present, and future, to know that we are dedicated to ensuring that the Nickelodeon Resort Punta Canaprovides a World Class Vacation Experience

2/10 – Ungenügend

Christina

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This place is a mess! There are huge roaches.. there aren’t many things for the children to do. The water park is open until 6 if you are lucky. They closed the water park at 4 one day with nothing for the children to do. Very few character sightings! If you want to see the characters you have to pay for their overpriced breakfast show, that has less food options than the regular buffet! The food is terrible! There are limited places you can eat at certain. There was no welcome slime drink, there was garage floating around in the lazy river. DO NOT WASTE YOUR MONEY! The staff is overworked and it is obvious! This place needs to be shut down! I went with very low expectations because of the terrible reviews I read but it really is pretty bad!!
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Management am 6. Mai 2024
Dear Christina, On behalf of the management team and our staff at Nickelodeon Resort Punta Cana, we appreciate the time taken to write about your recent experience. It is with great regret to hear about the inconsistencies with the level of service you encountered. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive till the time they leave. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overall experience with us.Please rest assured we have addressed your experiences with the corresponding department heads for their internal review and we would like to continue our communication with youIn the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations.

6/10 – Okay

Johann Francisco

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
Un mal servicio del personal.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Gerencia Hotel am 6. Mai 2024
Estimado johann Francisco, Gracias por habernos visitado y aun mas, por tomar el tiempo de escribir una reseña sobre su mas reciente estancia con nosotros, hemos tomado nota de sus preocupaciones y sugerencias, y esperamos ser los anfitriones de sus futuras vacaciones

6/10 – Okay

Johann Francisco

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
La experiencia no me gustó. Como siempre a los dominicanos nos tratan de manera indiferente. El servicio del personal es pésimo, salvo ciertas excepciones como los bartenders de la piscina grande, solo se que hay uno de Cotuí y otro de San Juan. También las recepcionistas de la entrada al buffet, muy amables y simpáticas siempre. Pero el servicio maletero, los que manejan los carros, los que sirven dentro del buffet es como si les estuvieras pidiendo y se na que no están satisfechos con sus trabajos. El servicio para moverse dentro del hotel es malo, muy pocos carros. Las bebidas nunca habían las que eran de calidad, incluso pedí un trago sencillo de margarita y ni eso tenían en el bar principal para lo que se supone tenía buena categoría el hotel. No tenían jugos naturales, solo estaban disponibles en el desayuno. Positivo: la comida era buena y las habitaciones son muy cómodas. Pero no volvería hasta que mejores esos detalles y capaciten mejor a los empleados para el servicio al cliente.
Antwort von Gerencia de Hotel am 6. Mai 2024
Estimado Johann Francisco, Muchas gracias por tomarse el tiempo de compartir su experiencia con nosotros.Aunque estamos muy contentos de saber que muchos aspectos de su estancia fueron agradables, estamos decepcionados de saber de los problemas que encontró con los servicios prestados por los miembros de nuestros equipos. Normalmente somos conocidos por ofrecer a nuestros huéspedes un nivel de servicio sin igual, sin embargo, sentimos mucho si esa no fue su experiencia. Hemos tomado nota de todos los comentarios, preocupaciones y sugerencias mencionadas en su opinión. Escuchamos a nuestros huéspedes, para identificar lo que se quiere y necesita en el hotel y nos gustaría que todos los huéspedes, pasados, presentes y futuros, sepan que estamos dedicados a asegurar que el Nickelodeon Resort Punta Cana proporciona una experiencia de vacaciones de clase mundial.Esperamos tener la oportunidad de alojarle de nuevo en el futuro, para que podamos ofrecerle la estancia que había imaginado.

10/10 – Hervorragend

Santa

Mit der Familie gereist
The Buffet have no too much food variety. They need more fun for the adults and kids in the afternoon. Not enough transportation inside the complex. After that all perfect.
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Management am 4. Mai 2024
Dear Santa, Thank you for taking the time to share your experiences, we have taken note of all comments, concerns, and suggestions mentioned within your review. We listen to our guests, to identify what is wanted and needed within the hotel and we would like every guest, past, present, and future, to know that we are dedicated to ensuring that the Nickelodeon Resort Punta Canaprovides a World Class Vacation Experience

8/10 – Gut

Abinael

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Me gustó mucho. Especialmente para los niños. Buena comida en restaurantes y bufet general.
Aufenthalt von 3 Nächten im April 2024
Antwort von Gerencia de Hotel am 4. Mai 2024
Estimado Abinael, Gracias por habernos visitado y aun mas, por tomar el tiempo de escribir una reseña sobre su mas reciente estancia con nosotros. Esperamos ser los anfitriones de sus futuras vacaciones

6/10 – Okay

DaJanae

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit
The front desk staff very rude. Staff around the hotel are nice. For this to be a luxury hotel it doesn’t seem very luxurious. We had to switch our room at 11 PM because the toilet didn’t flush and the ceiling was leaking mind you we were traveling with children with no real accommodation. This is a first and last time for me at this resort.
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Management am 4. Mai 2024
Dear Da Janae,Thank you for taking the time to share your experiences with the community. We have taken note of all comments, concerns, and suggestions mentioned within your review.Typically we are known to provide our guests with exceptional stays from the moment our guests arrive till the time they leave. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overall experience with us.In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations.

8/10 – Gut

Tiffany

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Hotel Management am 4. Mai 2024
Dear Tiffany, Thank you for taking the time sharing with us the rate of your recent stay with us. We look forward to hosting you here at Nickelodeon Resort Punta Cana many times more in the future!

6/10 – Okay

Laudys

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Mejorar las habitaciones
Aufenthalt von 2 Nächten im April 2024
Antwort von Gerencia de Hotel am 3. Mai 2024
Estimada Laudys, Gracias por visitarnos, debido a la calificación proporcionada podemos entender que no alcanzamos las expectativas, nos gustaría mucho que nos contactara directamente para dejarnos saber cuales son las áreas de nuestros servicios que debemos mejorar.

10/10 – Hervorragend

Michelle

Aufenthalt von 4 Nächten im April 2024
Antwort von Hotel Management am 23. Mai 2024
Dear Michelle , Thank you for taking the time sharing with us the rate of your recent stay with us. We look forward to hosting you here at Nickelodeon Resort Punta Cana many times more in the future!

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Really hyped up, not much to do and superoverpriced
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Management am 3. Mai 2024
Dear Michael, Thank you for taking the time to share your experiences with the community. We have taken note of all comments, concerns, and suggestions mentioned within your review.We listen to our guests, to identify what is wanted and needed within the hotel and we would like every guest, past, present, and future, to know that we are dedicated to ensuring that the Nickelodeon Resort Punta Cana provides a World Class Vacation Experience

6/10 – Okay

Krista

Aufenthalt von 5 Nächten im Februar 2024
Antwort von Hotel Management am 21. Mai 2024
Dear Krista Thank you for visiting us and for leaving us the five-star rating, we look forward to hosting your vacation many more times.

10/10 – Hervorragend

Skylynn

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 21. Mai 2024
Dear SkylynnThank you for visiting us and for leaving us the five-star rating, we look forward to hosting your vacation many more times.

8/10 – Gut

Nadia

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Nice but needs more activities for younger children. Parents should be allowed in the play area to do crafts. The fridge should always be stocked without asking. It was annoying having to call for things. For the price we paid the pool in the room was dirty. I had to call and ask for cleaning. Staff were 5 star, everyone was nice and helpful. Character breakfast is a must. Overall it was not a 5 star all inclusive. I would give it a 3 1/2 star.
Aufenthalt von 4 Nächten im April 2024
Antwort von Hotel Management am 1. Mai 2024
Dear Nadia, Thank you for taking the time to share your experiences with the community. We have taken note of all comments, concerns, and suggestions mentioned within your review. We listen to our guests, to identify what is wanted and needed within the hotel and we would like every guest, past, present, and future, to know that we are dedicated to ensuring that the Nickelodeon Resort Punta Canaprovides a World Class Vacation Experience

10/10 – Hervorragend

Perry Deans

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Hotel Management am 1. Mai 2024
Dear Perry Deans, Thank you for taking the time sharing with us the rate of your recent stay with us. We look forward to hosting you here at Nickelodeon Resort Punta Cana many times more in the future!

6/10 – Okay

CATALINA

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
I didn't like that my iron wasn't working. The gave me a new one. The room phone Wasn't working and they never repaired it. The refrigerator they didn't check every day to see if i need more supplies. Also my grandson spilled soda inside the refrigerator and they never cleaned it. The night shows were too short.
Aufenthalt von 4 Nächten im April 2024
Antwort von Hotel Managment am 29. Apr. 2024
Thank you for choosing to vacation with us. Were sorry to hear that your stay didn't meet your expectations in some areas. It's disappointing that the room phone wasn't working and wasn't repaired during your stay. We understand the importance of prompt maintenance to ensure guests have a seamless experience.Regarding the refrigerator, I apologize for the oversight in not checking it daily for supplies and for not promptly addressing the spill. We strive to maintain cleanliness and ensure that all amenities are in working order throughout our guests' stays.In regards to the night shows, we appreciate your feedback on their duration. We'll take this into consideration to provide a more fulfilling entertainment experience for our guests in the future.Your comments are valuable to us as they help us identify areas where we can improve our service. We hope you'll consider staying with us again so we can provide you with a more enjoyable experience.Kinds Regards

10/10 – Hervorragend

Geidy

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Nice
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Management am 28. Apr. 2024
Dear Geidy, Thank you for your kind words, we look forward to welcoming you here at Nickelodeon Resort Punta Cana again soon.

10/10 – Hervorragend

Ashlee

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great time here. All staff was friendly and helpful even though we didn’t speak Spanish. Definitely get a swim up room, it was a highlight. Beach and pool was beautiful and well maintained. Verdello and Spacewalker were the best restaurants. Never ran out of hot water, and doors have to be closed for air conditioning, we never had a problem. Highly recommend!
Aufenthalt von 4 Nächten im April 2024
Antwort von Hotel Management am 27. Apr. 2024
Dear Ashlee, Thank you for your recent visit to the Nickelodeon Resort Punta Cana and the wonderful feedback you’ve shared with the community.We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities.We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future!

6/10 – Okay

Stephanie Marie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would like to start up by saying that the staff is incredibly kind and attentive. I’ve never encountered staff at a resort that is quite like this one, it makes you feel very welcomed. Pluses are the at the amenities you get as a parent if an infant are unmatched bottle warmer, Chico Bravo strolller, bottler warmer, full size crib, etc are super helpful! Everything is stroller accesible. Cons are that there isn’t much to do after 6PM the pools, bars and beach close at that time and the evening activities are very much lacking. The “resort square” has a pop up bar and music but it just isn’t the same. The snick lounge is open to adults in the evening but if you didn’t bring someone to stay with the kids that one is out. The food was okay but left something to be desired. While the resort is named after Nickelodeon there really isn’t very much presence or characters they do not have all the paw patrol characters only chase and Marshall, two of the ninja turtles etc. I would have thought they would be out and about during our stay but they were not. All in all I’m glad we went but for the money we paid we would have stayed at another resort in the area and saved money.
Aufenthalt von 4 Nächten im April 2024
Antwort von Hotel Management am 27. Apr. 2024
Dear Stephanie Marie, Thank you for taking the time to share your experiences with the community. We have taken note of all comments, concerns, and suggestions mentioned within your review. We listen to our guests, to identify what is wanted and needed within the hotel and we would like every guest, past, present, and future, to know that we are dedicated to ensuring that the Nickelodeon Resort Punta Canaprovides a World Class Vacation Experience

10/10 – Hervorragend

Oscar

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We went for our daughter’s fifth birthday. We had a great time can’t complain other than our host was always lost and not attentive.
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Management am 27. Apr. 2024
Dear Oscar, Thank you for your recent visit to the Nickelodeon Resort Punta Cana and the wonderful feedback you’ve shared with the community.We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities.We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future!

4/10 – Schlecht

Jeffrey, New York

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
I had a wonderful time at the resort with my 4 y old son and 2y old daughter, but I have some complaints to share. I shared it with them at the hotel, and the staff said the hotel will let me know feedback but I never heard back, so I am going to share them now. On my 2nd day, I stepped on a very sharp object at the Aqua Nick Pool and bled profusely on my right foot - it left a wide and deep gash. The medic had come over to clean it up and made me sign a "refusal of further care". It cut so deeply that it hurt to walk barefoot. The gash has just started to close today The next day, Monday, I stepped on ANOTHER object, this time on my left foot, which also left a cut. This one while not as deep was also very painful and did bleed. Now both my feet are hurting. Lastly, I did not appreciate that the resort closed the property down on our last night Wednesday, for what seemed to be a "hotel event" unrelated for the guests. Had I known, I would not have booked this night, and pulled up a different day. What a waste as there was no place for the children to go after 6pm, and also there was no bar for adults to enjoy except all the way by the beach. Generally I found management to be completely unresponsive to client needs, so if you come, make sure you manage those expectations and otherwise the kids will have a great time (hopefully safely - though not guaranteed from my exp)
Aufenthalt von 4 Nächten im April 2024
Antwort von Hotel Management am 29. Apr. 2024
Dear Jeffrey I'm truly sorry to hear about your experience at the resort, and I appreciate you taking the time to share your concerns. It's concerning to hear about the incidents at the Aqua Nick Pool and the lack of follow-up from the hotel staff despite your feedback during your stay. Your safety and well-being are of utmost importance to us, and I apologize for any discomfort or inconvenience you experienced as a result.Regarding the closure of the property on your last night for a hotel event, I understand how this would have been disappointing, especially with limited options for both children and adults to enjoy. It's important for us to ensure that our guests have a seamless and enjoyable experience throughout their stay, and I apologize for any disruption this may have caused to your plans.Your feedback regarding management responsiveness is valuable to us, and I assure you that we take it seriously. We are committed to continuously improving our services and addressing any issues that arise to ensure that all of our guests have a positive experience.Thank you for bringing these matters to our attention, and I sincerely apologize for any inconvenience or discomfort you experienced during your stay. We hope that you will give us another opportunity to exceed your expectations in the future.

6/10 – Okay

Leandra

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Management am 25. Apr. 2024
Estimada Leandra, Gracias por visitarnos y por tomar el tiempo de calificar su estancia. Debido a la puntuación podemos entender que su experiencia no fue tan increíble. Estamos dispuestos a darle asistencia y entender cómo podemos mejorar. Esperamos hospedar sus vacaciones muchas veces mas.

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Management am 24. Apr. 2024
Dear David, Thank you for allowing us to host you during your recent visit and for taking the time to share your review score, We look forward to the privilege of serving you on your next trip to the Dominican Republic and Punta Cana.

6/10 – Okay

Ashley

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Ausstattung
The property is old. The room needs upgrades. The surrounding areas around the sink and toilet are nasty. It appears they are not being cleaned on a regular. The overall water park, pools and beach are very nice. The food is not good. Breakfast was bearable but lunch and dinner poor quality.
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Management am 22. Apr. 2024
Dear Ashley, Thank you for taking the time to share your experiences with the community. We have taken note of all comments, concerns, and suggestions mentioned within your review.We listen to our guests, to identify what is wanted and needed within the hotel and we would like every guest, past, present, and future, to know that we are dedicated to ensuring that the Nickelodeon Resort Punta Canaprovides a World Class Vacation Experience

10/10 – Hervorragend

Kerry

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was very clean. Kids loved the waterpark and kids club. One important thing to note is the kids club is open 10-12 then again from 2-5. So there is no all day option.
Aufenthalt von 5 Nächten im April 2024
Antwort von Hotel Management am 22. Apr. 2024
Dear Kerry, Thank you for your review and kinds words, we appreciate the time taken to share your experiences.We are delighted to know you had an amazing Gourmet Inclusive stay with us and consider Nickelodeon Resort Punta Cana to be worthy of a five-star review. Our goal is to provide our guests with world-class accommodations and unique vacation experiences, so we are very happy knowing that you thoroughly enjoyed the time spent with us at Nickelodeon Resort Punta Cana. We look forward to hosting you again soon.

10/10 – Hervorragend

Xareni

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nuestra estancia fue maravillosa, es un hotel muy bonito todo incluido pero deberían incluir actividades para adultos también, no me pareció que el desayuno en uno de las restaurantes fuera de paga, debería de incluirse también.
Aufenthalt von 1 Nacht im April 2024
Antwort von Gerencia de Hotel am 22. Apr. 2024
Estimado Xareni, Gracias por su reciente visita al Nickelodeon Resort Punta Cana y los maravillosos comentarios que ha compartidoEstamos encantados de saber que pudimos satisfacer sus expectativas con respecto a su estancia y a las instalaciones de nuestro hotel.Realmente apreciamos la calificación de cinco estrellas que nos ha otorgado generosamente y esperamos tener el honor de ser el anfitrión de su estadía una vez más en un futuro cercano.

6/10 – Okay

Florjan

Aufenthalt von 6 Nächten im April 2024
Antwort von Hotel Management am 12. Mai 2024
Dear Florjan, Thank you for visiting us due to the rating you provide we can understand that your experience was not satisfactory. We are willing to give you post-tavel assistance and understand how we can improve the situation. We look forward to hosting your vacation many more times.

6/10 – Okay

Heather

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit
The kids enjoyed the property and the waterpark there however there were things that were inconvenient. Only certain restaurants open at certain times/days. Bathroom locations ( had to leave the restaurant to use it). Most of the staff were great and the resort was clean.
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Management am 22. Apr. 2024
Dear Heather, Thank you for such a wonderful review and for sharing your experiences. We are sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Nickelodeon Resort Punta Cana will be your preferred resort for your next visit to Punta Cana and Dominican Republic

2/10 – Ungenügend

Tomas

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
The hotel is under construction, which is very limited. Should be MARK ? when you book the hotel with this condition. Food choice wasn’t really great for stars hotel like that. Also only a few restaurants was open daily.
Aufenthalt von 7 Nächten im März 2024
Antwort von Hotel Management am 15. Apr. 2024
Dear Tomas, Thank you for your review, detailing your experiences from your stay with us at Nickelodeon Resort Punta Cana.Firstly please accept our sincere apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your stay less than perfect. At the Nickelodeon Resort Punta Cana exciting renovations are underway to provide guests with an incredible new resort experience. These renovations are closely monitored and do not impede guest amenities. We can confirm that we are not under construction, the Nickelodeon Punta Cana provides all the services of the gourmet inclusive experience. Yes we are in renovations of new areas that do not impede the fun and complete offer hotel experience. It is very disappointing to hear that your experiences did not live up to expectations. We can assure you that your experiences are not reflective of dining experiences and unique Gourmet Inclusive experience we offer to our guests.We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned.

10/10 – Hervorragend

Angela

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente servicio del personal 👍
Aufenthalt von 2 Nächten im April 2024
Antwort von Gerencia de Hotel am 15. Apr. 2024
Estimada Angela, Muchas gracias por visitarnos y aun mas, por tomar de su tiempo para compartirnos sus palabras con referencia a su estancia en Nick Punta Cana. Esperamos ser los anfitriones de sus futuras vacaciones muchas veces mas.