Sehr geehrter Gast,Vielen Dank für Ihre Bewertung von Ocean El Faro. Wir bedauern, dass die Lage des Hotels für Sie nicht ideal war und dass Sie Schwierigkeiten hatten, andere Resorts, Golfplätze und Restaurants zu erreichen. Wir freuen uns jedoch, dass Sie die ruhige Atmosphäre der Anlage genossen haben.Wir sind froh zu hören, dass Sie mit der Auswahl und Qualität des Essens zufrieden waren und dass die Junior Suite Rooftop mit Whirlpool top war. Wir sind stolz darauf, geräumige Zimmer mit bequemen Betten und Kissen anzubieten, um unseren Gästen einen angenehmen Aufenthalt zu ermöglichen.Wir bedauern, dass Sie während Ihres Aufenthalts Lärmprobleme hatten und dass die Fenster nicht gut isoliert waren. Wir werden Ihre Kommentare berücksichtigen und uns bemühen, die Qualität unseres Service zu verbessern.Wir freuen uns, dass Sie mit der WLAN-Verbindung zufrieden waren und dass Sie auf der ganzen Anlage eine gute Verbindung hatten.Vielen Dank für Ihre Bewertung und wir hoffen, dass Sie uns in Zukunft wieder besuchen werden, um eine noch bessere Erfahrung zu machen.Mit freundlichen Grüßen,Ocean El Faro Team

Hallo Christoph! Zunächst möchten wir Ihnen danken, dass Sie uns als Ihren Urlaubsgastgeber ausgewählt haben und sich die Zeit genommen haben, Ihre Kommentare zu Ihrem Aufenthalt mit uns zu teilen. Wir bedauern zutiefst, dass wir aufgrund der geäußerten Unannehmlichkeiten Ihre Erwartungen nicht vollständig erfüllen konnten. Bitte entschuldigen Sie die Unannehmlichkeiten. Diese Rückmeldungen helfen uns sicherlich, unsere Prozesse der kontinuierlichen Verbesserung weiter zu verbessern, sie werden berücksichtigt. Zweifellos werden wir das Personal schulen, um den hochwertigen Service zu bieten, den wir normalerweise unseren Gästen bieten. Wir hoffen, dass Sie uns die Möglichkeit geben, uns wieder zu vertrauen und weiterhin als Urlaubsziel zu wählen. Mit freundlichen Grüßen Team Ocean El Faro

Dear Guest,We are pleased to hear that you enjoyed the beauty of Punta Cana and found the area pretty. We regret to learn about the issues you faced with the leaking faucets and the rocky beach. Additionally, we apologize for the limited gluten-free options available. Thank you for sharing your feedback, as it helps us to improve our services.Sincerely,Ocean El Faro Team

Estimado huésped,Nos complace saber que disfrutó de su estancia y que tuvo una experiencia positiva con nuestros meseros Luis, Elena, Jesús, Saudi, y Nerson, así como con la animación de Alejandro. Estamos encantados de que haya encontrado el área de adultos espectacular y muy limpia, y que el trato haya sido de maravilla. Agradecemos sus comentarios y esperamos darle la bienvenida nuevamente en el futuro.Atentamente,Ocean El Faro Team

Estimado huésped,Gracias por calificar su estancia con nosotros con cuatro estrellas. Nos alegra saber que tuvo una experiencia positiva. Apreciamos sus comentarios y esperamos poder darle la bienvenida nuevamente en el futuro.Atentamente,Ocean El Faro Team

Estimado huésped,Gracias por calificar su estancia con nosotros con cuatro estrellas. Nos alegra saber que tuvo una experiencia positiva. Apreciamos sus comentarios y esperamos poder darle la bienvenida nuevamente en el futuro.Atentamente,Ocean El Faro Team

Estimado huésped,Nos alegra saber que disfrutó de su estancia y que encontró nuestras actividades, habitaciones y comida satisfactorias. Agradecemos sus comentarios positivos y esperamos tener el placer de recibirlo nuevamente en el futuro.Atentamente,Ocean El Faro Team

Dear guest,Thank you so much for your kind words! We are thrilled to hear that you and your friends enjoyed your stay and found our staff to be kind and friendly. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.Sincerely, Ocean El Faro Team

Estimado huésped,Muchas gracias por su calificación de 5 estrellas. Nos complace saber que tuvo una excelente experiencia en nuestro hotel. Esperamos recibirlo nuevamente pronto para otra estancia memorable.Atentamente, Ocean El Faro Team

Dear guest,Thank you for your kind words! We are delighted to hear that you enjoyed your stay and found our property beautiful and our staff attentive. We look forward to welcoming you back in the near future.Sincerely, Ocean El Faro Team

Estimado huésped,Gracias por su calificación de 4 estrellas. Nos alegra saber que tuvo una experiencia positiva en nuestro hotel. Esperamos tener el placer de recibirlo nuevamente pronto y brindarle una estancia aún mejor.Atentamente, Ocean El Faro Team

Dear guest,We are sorry to hear about your recent experience and apologize for the issues you encountered with the room. Your feedback is important to us, and we will address this matter with our housekeeping team to ensure such situations do not occur in the future. We hope you will give us another opportunity to provide you with a better stay.Sincerely, Ocean El Faro Team

Dear guest,We are thrilled to hear that you enjoyed your time at Ocean El Faro El Beso. Your positive feedback is greatly appreciated, and we are delighted that you had a wonderful experience at our resort.Thank you for sharing your experience with us. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Ocean El Faro Team

Dear guest,We are glad to hear that you had a lively and enjoyable experience at our resort, especially after a memorable first day at the main entrance with the bartenders. Your positive feedback is appreciated.Thank you for sharing your experience with us.Sincerely,Ocean El Faro Team

Dear guest,We are delighted to hear that you had an excellent overall experience at our resort, despite a few issues with room changes. It's wonderful to know that Luna and Jose provided amazing assistance and helped meet all your needs. Your kind words are truly appreciated.Thank you for sharing your feedback, and we look forward to welcoming you back in the future!Sincerely,Ocean El Faro Team

Dear guest,We are pleased to hear that you found our resort to be safe and convenient. Your feedback is valuable to us.Thank you for sharing your experience with us.Sincerely,Ocean El Faro Team

Dear guest,We are glad to hear that your overall experience at our resort was really good. Your positive feedback is appreciated.Thank you for sharing your experience with us.Sincerely,Ocean El Faro Team

Estimado huésped,¡Muchas gracias por su excelente calificación de 5 estrellas! Nos alegra saber que su experiencia en nuestro resort fue excepcional. Su satisfacción es nuestra mayor prioridad.Apreciamos que haya tomado el tiempo para compartir su opinión positiva. Esperamos poder darle la bienvenida nuevamente en el futuro.Atentamente,Equipo de Ocean El Faro

Estimado huésped,Agradecemos su calificación de 4 estrellas. Su opinión es importante para nosotros y nos ayuda a mejorar continuamente nuestros servicios para brindarle una experiencia aún mejor en su próxima visita.Gracias por su valoración.Atentamente,Equipo de Ocean El Faro

Dear guest,We are delighted to hear that you loved everything about our resort. Your feedback is valuable to us, and we appreciate your kind words. We apologize for the issue with some rooms having a moldy smell, despite their beauty. We also take note of your feedback regarding the main buffet's food quality compared to the specialty restaurants.Thank you for recommending our beautiful and clean resort. We are grateful for your positive review.Sincerely,Ocean El Faro Team

Dear guest,We are delighted to hear that you had a great experience at our resort. Your positive feedback is truly appreciated.Thank you for sharing your experience with us.Sincerely,Ocean El Faro Team

Dear guest,We are pleased to hear that you enjoyed the large, spacious rooms with a rooftop jacuzzi. Your positive feedback is appreciated.Thank you for sharing your experience with us.Sincerely,Ocean El Faro Team

Dear guest,We apologize for the disappointing experience you had with the food variety, lack of natural orange juice, and issues with the restaurants and pool bars. Your feedback about the maintenance, leak in the room, and overall experience is concerning.We appreciate your positive comments about the adult pool and the attentive service from Marcelino at the Italian restaurant.Thank you for sharing your feedback with us.Sincerely,Ocean El Faro Team

Dear guest,We are thrilled to receive your 5-star rating! Your feedback is greatly appreciated and serves as a testament to the hard work and dedication of our team in providing an exceptional experience for our guests.At Ocean El Faro, we strive to create an unforgettable vacation by offering top-notch amenities, delicious cuisine, and unparalleled service. Your satisfaction is our top priority, and we are delighted to know that we have exceeded your expectations.Thank you for taking the time to share your positive experience with us and the travel community. We look forward to welcoming you back in the future and continuing to deliver the high-quality service you have come to expect from Ocean El Faro.Sincerely,Ocean El Faro Team

Dear guest,We are thrilled to receive your 5-star rating! Your feedback is greatly appreciated and serves as a testament to the hard work and dedication of our team in providing an exceptional experience for our guests.At Ocean El Faro, we strive to create an unforgettable vacation by offering top-notch amenities, delicious cuisine, and unparalleled service. Your satisfaction is our top priority, and we are delighted to know that we have exceeded your expectations.Thank you for taking the time to share your positive experience with us and the travel community. We look forward to welcoming you back in the future and continuing to deliver the high-quality service you have come to expect from Ocean El Faro.Sincerely,Ocean El Faro Team

Estimado huésped,Agradecemos su comentario positivo y tomamos nota de su sugerencia sobre la necesidad de más personal para el servicio al cliente y ser más proactivos. Su opinión es importante para nosotros y trabajaremos en mejorar estos aspectos para ofrecer una experiencia aún mejor.Gracias por compartir sus comentarios con nosotros.Atentamente,Equipo de Ocean El Faro

Dear guest,We appreciate your detailed feedback on your experience at our resort. We are glad to hear that you enjoyed the room, pools, food, staff, and activities. However, we regret the disappointment with the beach and the rainy weather during your stay.Your 9/10 rating and positive comments about Sakura, Margarita, and the buffets are greatly appreciated. We will take your suggestions into consideration to further enhance the beach experience.Thank you for sharing your valuable feedback with us.Sincerely,Ocean El Faro Team

Estimado huésped,Agradecemos sinceramente su calificación de 5 estrellas. Su apoyo y satisfacción son fundamentales para nosotros, y nos alegra saber que disfrutó de su estancia en nuestro resort.Esperamos darle la bienvenida nuevamente en el futuro.Atentamente,Equipo de Ocean El Faro

Estimado huésped,Agradecemos sinceramente su calificación de 5 estrellas. Su apoyo y satisfacción son fundamentales para nosotros, y nos alegra saber que disfrutó de su estancia en nuestro resort.Esperamos darle la bienvenida nuevamente en el futuro.Atentamente,Equipo de Ocean El Faro

Estimado huésped,Agradecemos sus comentarios positivos y la sugerencia sobre la modernización de las TV para ofrecer acceso a servicios como Netflix. Tomaremos en consideración su recomendación para mejorar la experiencia de nuestros huéspedes y hacer que se sientan más como en casa.Gracias por compartir su opinión con nosotros.Atentamente,Equipo de Ocean El Faro

Dear guest,We appreciate your feedback on the quality of the food and the humidity system in the rooms. We will take note of these suggestions to improve the culinary experience and the comfort of our guests.We regret the unpleasant experience with the timeshare representative Alberto. We will ensure that this type of behavior does not occur again.Overall, we are glad to hear that everything else was perfect. We appreciate your input and will use it to continue improving.Sincerely,Ocean El Faro Team

Dear guest,We appreciate your feedback on the food and activities at our resort. Your comments about the need for more seasoning in the food and additional complimentary beach activities are noted. We will work to address these areas for improvement to enhance the overall guest experience.Thank you for sharing your perspective. We value your input and will use it to continue enhancing our offerings.Sincerely,Ocean El Faro Team

Estimado huésped,¡Muchas gracias por su calificación de 5 estrellas! Nos alegra saber que su experiencia en nuestro resort fue excepcional.Esperamos poder darle la bienvenida nuevamente pronto.Saludos,Equipo de Ocean El Faro

Dear guest,We are pleased to hear that you enjoyed your stay at our resort and found the environment to be peaceful and quiet. Thank you for your positive feedback.We look forward to welcoming you back soon.Sincerely,Ocean El Faro Team

Dear guest,We apologize for the challenges you faced during your stay. Your feedback is valuable to us. We regret that the beach vendors and service did not meet your expectations. We will address these concerns with our team to improve our services.We hope to have the opportunity to exceed your expectations in the future.Sincerely,Ocean El Faro Team

Dear guest,We're pleased to hear you enjoyed the beauty of our property. Thank you for your feedback about the need to be prepared for walking, as our resort is quite expansive. We also appreciate your positive comments about the food, staff, and cleanliness of the facilities.We hope you had an enjoyable trip and look forward to welcoming you back again.Sincerely,Ocean El Faro Team

Dear guest,We appreciate your 4-star rating. We're pleased to hear that your experience at our resort has been satisfactory.We hope to welcome you back soon and exceed your expectations on your next visit.Sincerely,Ocean El Faro Team

Dear guest,We're glad to hear you enjoyed our property overall, especially the service on the adult side. We appreciate your advice on politely declining the "welcome packages" as they are related to our vacation club program.We're pleased you were able to take advantage of our activities and restaurants during your stay. We appreciate your comments on the location and food.We hope to welcome you back in the future.Sincerely,Ocean El Faro Team

Dear guest,We are delighted to hear that you have enjoyed your stay with us! Thank you for your positive feedback.We look forward to welcoming you back soon.Sincerely,Ocean El Faro Team

Dear Guest,Thank you for your positive feedback about Ocean El Faro. We are delighted to hear that you found our resort to be very nice. At Ocean El Faro, we strive to provide our guests with a high-quality and enjoyable experience, and we are pleased that we were able to meet your expectations.We appreciate you taking the time to share your thoughts, and we hope you had a wonderful stay with us. If there is anything else we can do to enhance your experience, please don't hesitate to let us know.Thank you for choosing Ocean El Faro, and we hope to welcome you back again soon.Best regards,Ocean El Faro Team

Dear guest,We are delighted to hear that you had an excellent stay at Ocean El Faro. Your positive feedback is greatly appreciated, and it motivates us to continue providing exceptional experiences for our guests.Thank you for choosing Ocean El Faro for your vacation. We look forward to welcoming you back in the future for another memorable stay.Warm regards,Ocean El Faro Team

Estimado huésped,Agradecemos tu calificación de 4 estrellas para tu experiencia en Ocean El Faro. Tu opinión es importante para nosotros y nos alegra saber que tu estadía fue satisfactoria.Esperamos que hayas disfrutado de todas las comodidades y servicios que ofrecemos en nuestro resort. Si hay algo en lo que podamos mejorar para que tu próxima visita sea aún mejor, no dudes en hacérnoslo saber.Gracias por elegir Ocean El Faro para tu estancia. Esperamos recibirte nuevamente en el futuro.Saludos cordiales,Ocean El Faro Team

Dear guest,Thank you for your kind words about our beautiful resort, decor, lobby, and bar at Ocean El Faro. We are delighted to hear that you enjoyed the ambiance and that the service was excellent during your stay. We appreciate your recognition of Johanser as an excellent concierge.We value your feedback and are thrilled that you had a positive experience with us. We look forward to welcoming you back for another memorable stay.Best regards,Ocean El Faro Team

Dear guest,Thank you for your feedback regarding the food at Ocean El Faro. We appreciate your input on areas where we can improve to enhance your dining experience.Your comments are valuable to us, and we will take them into consideration as we strive to make enhancements to our culinary offerings.Best regards,Ocean El Faro Team

Dear Guest,Thank you for sharing your positive feedback about your stay at Ocean El Faro. We are delighted to hear that you enjoyed the beautiful property, the great entertainment at the pool, and the cleanliness of the pools. We are also pleased to hear that the lagoon on the far side was fantastic and clear.We are sorry to hear that the beach was rocky, and we appreciate your feedback on this matter. We will take this into consideration as we strive to improve the guest experience at Ocean El Faro.We are thrilled to hear that Juan Carlos at the pool was the Best! We are fortunate to have such dedicated and personable team members who truly enjoy their jobs and make our guests feel welcome and valued.We are also glad to hear that the food was good and the drinks were awesome. We understand that there is always room for improvement, and we will continue to work hard to provide our guests with high-quality food and beverages.We apologize for any issues you experienced with the service and upselling by some concierge. We take these concerns seriously and will work to ensure that all of our team members provide excellent service and hospitality to our guests.We are sorry to hear about the difficulties you experienced with the front desk regarding the leaking ceiling in your room. We appreciate your patience and understanding in this matter, and we are glad that Katrina and Alexander were able to assist you and make your stay more enjoyable.Thank you again for choosing Ocean El Faro, and we hope to have the opportunity to serve you again in the future.Best regards,Ocean El Faro Team

Estimado huésped,Agradecemos sus comentarios sobre su estadía en Ocean El Faro. Nos alegra saber que en general tuvo una buena experiencia, pero lamentamos que los servicios a la carta no hayan cumplido con sus expectativas.Apreciamos su honestidad y tomaremos en cuenta su opinión para mejorar nuestros servicios. Lamentamos cualquier inconveniente que esto pueda haber causado y esperamos tener la oportunidad de servirle mejor en el futuro.Atentamente,Equipo de Ocean El Faro

Estimado huésped,Agradecemos su calificación de 4 estrellas. Su opinión es importante para nosotros y nos motiva a seguir mejorando para brindarle la mejor experiencia en Ocean El Faro.Atentamente,Ocean El Faro Team

Estimado huésped,¡Agradecemos sinceramente su calificación de 5 estrellas! Su apoyo y satisfacción son muy importantes para nosotros.Atentamente,Ocean El Faro Team

Estimado huésped,Agradecemos sinceramente su calificación de 5 estrellas. Su apoyo y satisfacción son fundamentales para nosotros, y nos alegra saber que disfrutó de su estancia en nuestro resort.Esperamos darle la bienvenida nuevamente en el futuro.Atentamente,Equipo de Ocean El Faro

Dear guest,Thank you for sharing your feedback about your stay at Ocean El Faro Resort. We appreciate your comments and are sorry to hear that some aspects of your experience did not meet your expectations.Regarding the air conditioning in the rooms, we apologize for any inconvenience this may have caused. We will look into this matter and take appropriate action to ensure that our guests have a comfortable and enjoyable stay.We understand that the shared restaurants with children may not have provided the adult-only experience you were looking for, and we apologize for any disappointment this may have caused. We will take note of your feedback and work to improve our offerings in this regard.We are sorry to hear that the wait times for the a la carte restaurants were longer than expected, and we will work to improve our service in this area.We are also sorry to hear that the beach was rocky and the waves were high, which may have affected your enjoyment of this area. We will continue to monitor the conditions and take appropriate action to ensure that our guests have a safe and enjoyable beach experience.Thank you for choosing Ocean El Faro Resort for your vacation, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Ocean El Faro Team