Privatstrand, Kajakfahren

Bewertungen von Villa del Palmar Beach Resort and Spa - All Inclusive

3.5 out of 5
Villa del Palmar Beach Resort and Spa - All Inclusive
Boulevard Francisco Medina Ascencio, Km. 2.5 Zona Hotelera Norte, Puerto Vallarta, JAL

Bewertungen

7,8

Gut

83 von insgesamt 211 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
65 von insgesamt 211 Gästebewertungen haben eine Bewertung von 8 - Gut" "
28 von insgesamt 211 Gästebewertungen haben eine Bewertung von 6 - Okay" "
14 von insgesamt 211 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
21 von insgesamt 211 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,0/10

Personal & Service

7,8/10

Ausstattung

8,0/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Leonid Rafikovich

Great resort, nice sandy beach, excellent food and stuff.We did the tequila tour with Carlos, really enjoyed, we did also zip lining tour with Edgar team. I am thinking be back to same all inclusive resort. Than you.
Aufenthalt von 7 Nächten im Mai 2024

10/10 – Hervorragend

Maria de los Angeles

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente lugar, muy recomendable, sin duda regresamos mi esposo y yo. Rodrigo nos atendió en los restaurantes y, aunque todos son muy amables, él fue extraordianrio. El único PERO fue una señora Leslie en recepción que nos trató como si fuera la dueña del lugar y nos estuviera haciendo el favor en un tema que solicitamos. La señora tiene un gran TACHE pero TODO LO DEMAS EXTRAORDINARIO
Aufenthalt von 6 Nächten im Mai 2024

6/10 – Okay

RaShunna

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Poor customer service. Really try to push you to join their members club. Not very attentive to customer in the restaurant.
Aufenthalt von 4 Nächten im Mai 2024

6/10 – Okay

Holly

Mit der Familie gereist
Gut: Sauberkeit
Loved our stay here for the most part. However. My 600 prescription glasses were stolen. Leaving me blind for the rest of our stay. Front desk staff seemed inconvenienced by what happened and offered no assistance besides a shrug and an weak apology. My ear buds were stolen at the same time. The glasses were okaleys and were transition lenses. Still dont have new glasses. Im using an old pair. On a resort our things should be safe. This really sucked.
Aufenthalt von 7 Nächten im April 2024

6/10 – Okay

Sandra, chilliwack

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I did not like the time share approach. Older hotel nothing avail for dining after 10
Aufenthalt von 6 Nächten im Mai 2024
Antwort von General Manager am 24. Mai 2024
Dear Sandra, On behalf of Villa Del Palmar Puerto Vallarta we would like to thank you for your invaluable time in sending your feedback about our hotel, as your comments measure the perception of the services and facilities offered by Villa Del Palmar Puerto Vallarta and that is why your participation is very important because they help us to take actions of continuous improvement, please accept our heartfelt apologies for any inconvenience you may have experienced during your stay; this is certainly not the image we strive to portray at our hotel to our valued customers. Ensure that your comments will be channeled to the appropriate departments to work on the above details, and we hope to have the honor to serve you again whenever your travels bring you back to Puerto Vallarta.Best regardsMauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 – Gut

Alicexandra

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
love how you can walk to places out of the resort due to how close everything is
Aufenthalt von 4 Nächten im Mai 2024
Antwort von General Manager am 23. Mai 2024
Dear Alicexandra, Thank you for this great feedback about your recent stay.We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. We are also glad that our location was ideal for your requirements.We look forward to welcoming you back.Best wishes,Kind RegardMauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 – Hervorragend

Neha

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property, Great food, Super large and spacious rooms and all rooms have pool view! Worth every cent.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 22. Mai 2024
Dear Neha, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep our guests satisfaction as high as possible. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

8/10 – Gut

Jenny Lyn Respicio

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the location of the resort, some mall are walking distance. Staff were amazing and friendly. Loved the food. However, did not really like the beach, the sand was a bit rocky. Other than that we enjoyed our stay in villa del palmar.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 21. Mai 2024
Dear Jenny, It gives us great pleasure to know that you have chosen to stay with us. Your kind comments encourage us to continue to do our best to make each guest's experience memorable, Have a wonderful day, Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 – Hervorragend

mario sifuentes, Richmond

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
FILTER the reviews people !!!After so many crazy reviews ( “to many Mexicans or to many tourists “ like what? lol) Want to do this for a long time, first of all keep in mind that if you pay less than $2000 for all inclusive and airfare YOU did a budget vacation, don’t expect a luxurious one , even tho sometimes it feels like it and that’s the beauty of Mexico, any way ,food is good for an all inclusive, but also be aware that since more Mexicans are becoming middle class all resorts will be at least 1/2 from there, and the food is now also catered to them , so will you need to try some of it or don’t come complaining that the selection was not big enough ok? Now about the hotel, decent property, well kept and clean, staff is great , BUT will be rebuild , 2 brand new towers and they plan to keep operating , when building , big property so construction won’t be an issue , noisy when tearing down the old one perhaps ?but some amenities will close for sure ,when I was there the sports bar closed and I had to watch the playoffs in my room , when I spoke to front desk about it they claim that an email was send ,but i didn’t get any , even then, that doesn’t change the fact that i didn’t get an amenity that was advertised, front desk was all like “oh well take it with Expedia “… so here we are ,in The near future gym , tennis court , adult pool and , courtesy room will be gone , make sure is not marked as available ,the hotel won’t take any responsibility for the lack of it.
Aufenthalt von 9 Nächten im Mai 2024
Antwort von General Manager am 17. Mai 2024
Dear Filter, Thank you for taking the time to share your comments with us and for trusting in us to spend your vacation.I am sorry that we did not provide the experience that you and your family expected. It is very important for us to know the areas that we need to improve. You can be sure that your comments will be taken into consideration, and we will act in a timely manner to prevent this from happening again.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

10/10 – Hervorragend

Oscar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente
Aufenthalt von 2 Nächten im April 2024
Antwort von Gerente General am 14. Mai 2024
Estimado Oscar, Gracias por evaluarnos, Saludos cordiales,Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

10/10 – Hervorragend

Ana Carmen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Es muy incómodo el área del restaurante en el desayuno y comida por la tremenda cantidad de Palomas y aves que se acercan ahí. Es incómodisimo y por lo tanto antihigiénico
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Gerente General am 14. Mai 2024
Estimada Ana, Le pedimos que acepte nuestras más sinceras disculpas por las molestias que le hayamos podido ocasionar.Su comentario ha sido remitido a la división correspondiente para que tome las medidas oportunas. Le agradecemos enormemente sus comentarios y esperamos tener la oportunidad de ofrecerle en el futuro la excelencia en el servicio que nos caracteriza.Cordialmente, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

8/10 – Gut

Sergio Rincon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Es un excelente hotel la atención de este hotel es muy buena desde que llegue me recibió Emilio en recepción y nos hizo el checking rápido y nos explicó todo de la mejor manera llegamos antes de las tres y nos recibieron permitiéndonos utilizar nuestro plan todo incluido enaltezco la atención de ANGEL bartender en el bar patrón excelente atención,lo único que se verdad no nos pareció bien fue la comida deben contratar unos mejores chef por que la comida no es la mejor, pero las bebidas ilimitadas y la atención es excelente y sus instalaciones son muy limpias sus piscinas y la playa son muy bonitas y limpias definitivamente recomiendo este hotel que gran atención y porfavor tomen en cuenta el tema de la comida hay que mejorarla pero es un gran hotel la amabilidad de sus colaboradores es execcional
Aufenthalt von 7 Nächten im April 2024
Antwort von Gerente General am 7. Mai 2024
Estimado Sergio, Muchas gracias por sus valiosos comentarios y por confiar en Villa del Palmar Puerto Vallarta.Es de suma satisfacción para nosotros saber que ha disfrutado su estancia en el hotel, desde sus instalaciones hasta el servicio de nuestros colaboradores que cuidan cada detalle para brindarle una experiencia inolvidable.Saludos cordiales,Mauricio Quezada Gerente General Villa del Palmar Puerto Vallarta

10/10 – Hervorragend

Pamela, Oxnard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is the only hotel I stay at when visiting PV for the last 10 years. I love that it's a lot smaller then most hotels so very open vs towers.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 30. Apr. 2024
Dear Pamela, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us. It will be an honor for Villa del Palmar Puerto Vallarta have you back and offer you our sincere hospitality on your next visit.Best regards,Mauricio Quezada General ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta

10/10 – Hervorragend

KHALID

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone was friendly the kids loved it
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 30. Apr. 2024
Dear Khalid, I would like to use this communication to express the gratitude of the Villa del Palmar Vallarta staff for your preference in selecting us as the official site of your visit. I hope you will not forget that at Villa del Palmar Vallarta you will find an excellent resort and that our reciprocal clients will take with them the best of impressions, because this is our first priority. We thank you again and look forward to welcoming you in the near future.Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 – Hervorragend

Katherine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely staff, good food, excellent service. Shout out to Leo on the activities team, excellent Zumba and Aqua aerobics class. Great wait staff, we never had anything but a good experience with them. Rodrigo and Jose were great at the Sports Bar. Best food was at the sports bar. Try the fish tacos! Nice front desk staff as well, thank you Martin for being helpful and checking us out promptly. Too bad they are tearing this resort down. Thanks for a great time!!
Aufenthalt von 7 Nächten im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear Katherine, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep our guests satisfaction as high as possible. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

8/10 – Gut

Ramesh Chander

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 5 Nächten im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear Ramesh, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 – Hervorragend

Jackie-lee

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff and service were fantastic. They even arranged a special birthday dinner for a guest we were traveling with. The resort was clean and the dining options and food were all amazing! The location was close to everything. My only warning, becarful of the staff at the hotel trying to get you in on the time share deal, They are very sneaky about it.
Aufenthalt von 5 Nächten im April 2024
Antwort von General Manager am 27. Apr. 2024
Dear Jackie-Lee, Thank you very much for your valuable comments and for trusting Villa del Palmar Puerto Vallarta.It is of utmost satisfaction for us to know that you enjoyed your stay at the hotel, from its facilities to the service of our collaborators who take care of every detail to provide you with an unforgettable experience.Best regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

8/10 – Gut

EDIANOR FILHO ALVES

Mit der Familie gereist
Gut: Ausstattung
Really loved the time we stayed there. Food was ok for the first couple of days but got better at the end. Staff was really nice and a ver clean place, so it was amazing. So I would say 5* review overall. Only bad review was for the staff on the crepe area. Ladies were not happy to be working and not friendly at all. The rest of the staff was phenomenal. Specially Jesus and Hugo.
Aufenthalt von 7 Nächten im April 2024
Antwort von General Manager am 27. Apr. 2024
Dear Edianor,Thank you for taking the time to evaluate our services and tank you for reporting this problem, please accept my sincere apologies.As a result of your comments, we will be taking action.Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 – Gut

Wesley f

Gut: Sauberkeit und Zustand der Unterkunft
N/A
Aufenthalt von 9 Nächten im April 2024
Antwort von General Manager am 27. Apr. 2024
Dear Wesley, Thank you for your review of your recent stay at our hotel. Best regards, Mauricio Quezada General Manager Villa del Palmar Puerto Vallarta

10/10 – Hervorragend

Mona, Jamaica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great beachfront property. Staff was very nice and respectful. Performances almost everyday is very good. The all inclusive option was nice since there are not too much street food available around the area in a walking distance. The area is mostly upscale businesses and high rise hotels and resorts and not much local. You have to drive out further for that
Aufenthalt von 4 Nächten im April 2024
Antwort von General Manager am 26. Apr. 2024
Dear Mona,Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us. It will be an honor for Villa del Palmar Puerto Vallarta have you back and offer you our sincere hospitality on your next visit.Best regards,Mauricio Quezada General ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta

10/10 – Hervorragend

Sara Linda

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the all inclusive. I was not impressed with the food at the Mexican Fiesta. Not on par with what I’ve had before. Took too long to check in. At the Mexican restaurant for dinner, band was so loud we could not talk to each other. Music at the seafood restaurant was much more conducive to eating.
Aufenthalt von 6 Nächten im April 2024
Antwort von General Manager am 24. Apr. 2024
Dear Sara, At Villa Del Palmar Puerto Vallarta we thank you for your valuable time and comments.We are more than glad you experienced the high level of service our guests have come to expect. We hope to have the oportunity to provide you with the excellence in service we are known for.Best regardsMauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

2/10 – Ungenügend

Seung hyun

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Terrible service. Terrible staff.
Aufenthalt von 4 Nächten im April 2024
Antwort von General Manager am 24. Apr. 2024
Dear Seung, Thank you very much for the time you took for express your comments about your stay. I sincerely regret that your satisfaction was affected by those issues.It is important for us to identify opportunities for improvement in order to sustain our exceptional service. Sincerely,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

6/10 – Okay

John Cameron

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Dated old rooms. Food terrible
Aufenthalt von 7 Nächten im April 2024
Antwort von General Manager am 24. Apr. 2024
Dear John, Thank you for your evaluation, We will take it into consideration, Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 – Gut

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was good about this resort except no hot water sometimes
Aufenthalt von 7 Nächten im April 2024
Antwort von General Manager am 25. Apr. 2024
Dear Robert, Thank you for taking the time to share your comments with us and for trusting in us to spend your vacation.It is very important for us to know the areas that we need to improve. You can be sure that your comments will be taken into consideration, and we will act in a timely manner to prevent this from happening again.Kind regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

8/10 – Gut

Astrid

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Location is great. Walking distance to very good restaurants and a plaza mall. Food at the property is not very good
Aufenthalt von 4 Nächten im April 2024
Antwort von General Manager am 24. Apr. 2024
Dear Astrid,Thank you for this great feedback about your recent stay.We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. We are also glad that our location was ideal for your requirements.We look forward to welcoming you back.Best wishes,Kind RegardMauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 – Hervorragend

Gunay

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great time at Villa del Palmar as a family of four. The hotel is spotlessly clean, all the staff are hardworking and friendly. We had a plumbing issue in our room and they immediately changed our room. Food was good and there’s a variety. Hotel is located close to downtown and the airport. There are couple malls around it that you can go by walking. Generally it is a quite hotel which we enjoyed. And of course they try to sell you their membership quite aggressively. But you can easily say no. Apparently they will replace this property soon but to be honest I like its old time charm. We also enjoyed the beach (we couldn’t swim due to tide), magical sunsets and diverse wildlife around us. Thank you to Jesus, Michel, Martin and all the other staff.( Special mention to Japanese Restaurant, Crepe-Cafe and housekeeping).
Aufenthalt von 5 Nächten im April 2024
Antwort von General Manager am 18. Apr. 2024
Dear Gunay,Thank you for having taken the time to post your wonderful review of Villa del Palmar Puerto Vallarta and sharing how much you enjoyed our resort. We were truly honored to read that everything your experienced was amaizing.All of us here at Villa del Palmar Puerto Vallarta are looking forward to welcoming you back soon.Cordially yoursMauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta

6/10 – Okay

Manish N

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service und Ausstattung
It was nice but due to over crowed and shortage of staff you wait for food after your order over an hour. They had few vegetarian options.
Aufenthalt von 4 Nächten im März 2024
Antwort von General Manager am 17. Apr. 2024
Dear Manish, Thank you very much for the time you took for express your comments about your stay.It is important for us to identify opportunities for improvement in order to sustain our exceptional service.Sincerely,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

10/10 – Hervorragend

Janelle M

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The resort, the staff and the restaurants were amazing. There was a wait everytime we went to eat but other than that it was wonderful!
Aufenthalt von 4 Nächten im April 2024
Antwort von General Manager am 17. Apr. 2024
Dear Janelle, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep our guests satisfaction as high as possible. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

8/10 – Gut

Dennis James

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
pool
Aufenthalt von 7 Nächten im April 2024
Antwort von General Manager am 16. Apr. 2024
Dear Dennis, Thank you for your positive feedbackBest regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 – Hervorragend

Troy Arnold

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everyone really nice and we felt very relaxed and important at the same time.
Aufenthalt von 14 Nächten im April 2024
Antwort von General Manager am 16. Apr. 2024
Dear Troy, Thank you very much for your valuable comments and for trusting Villa del Palmar Puerto Vallarta.It is of utmost satisfaction for us to know that you enjoyed your stay at the hotel, from its facilities to the service of our collaborators who take care of every detail to provide you with an unforgettable experience.Best regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

10/10 – Hervorragend

Ana

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Everything! The hotel is very clean! The employees ver helpful and friendly
Aufenthalt von 5 Nächten im April 2024
Antwort von General Manager am 15. Apr. 2024
Dear Ana,Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We will pass on your words of praise to those that were involved in helping to ensure that everyone was happy with this vacation and let them know that their efforts are very appreciated.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

4/10 – Schlecht

Ziad El

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Gerente General am 15. Mai 2024
Estimado Ziad, Gracias por evaluarnos, Saludos cordiales,Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

10/10 – Hervorragend

Franz

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Gerente General am 16. Apr. 2024
Estimado Franz, Agradecemos el tiempo que tomó compartir su experiencia con nosotros,Estamos comprometidos en crear momentos memorables para usted y su familia, y nos complace saber que en su visita reciente todo fue excelente.Anhelamos su pronto regreso,Saludos cordiales, Mauricio Quezada Gerente General Villa Del Palmar Puerto Vallarta

10/10 – Hervorragend

Saishree, Clifton

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent food. Great room. Beautiful property, close to the airport.
Aufenthalt von 4 Nächten im April 2024
Antwort von General Manager am 15. Apr. 2024
Dear Saishree, Thank you very much for your valuable comments and for trusting Villa del Palmar Puerto Vallarta.It is of utmost satisfaction for us to know that you enjoyed your stay at the hotel, from the service of our collaborators who take care of every detail to provide you with an unforgettable experience.Best regards,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta

10/10 – Hervorragend

Omar

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like the customer service and the ambiance It was a great experience great attitudes all around
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 15. Apr. 2024
Dear Omar, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We will pass on your words of praise to those that were involved in helping to ensure that everyone was happy with this vacation and let them know that their efforts are very appreciated.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

8/10 – Gut

Adam

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Overall the resort was fantastic. Food was great, everything was extremely well kept. Our family really enjoyed our time here. The only thing we didn’t like was that we had to wait A LOT for everything. Pool service was the fastest option to get food. But everything else was at least 45 minutes to an hour. No open buffet option to eat when you get hungry. You just have to wait and order food. So if you’re ok with a slower pace, this place is great. The staff was friendly as well. So we cannot complain.
Aufenthalt von 7 Nächten im April 2024
Antwort von General Manager am 12. Apr. 2024
Dear Adam, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta

10/10 – Hervorragend

Susan, Red Deer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great visit at the resort, the food was great and the nightly themed entertainment was very nice. Beach area is clean, pool area is great for kids as well as the restaurants has amazing food. One thing we didnt like was the 90 minutes time share we had at their sister resort Villa del Palmar Flamingo. The presentation was ok but they wanted us to buy something we wont really own. However the freebies they gave us was nice for listening to the presentation like free massage and bottle of Tequila lol. Overall we had an amazing family holiday.
Aufenthalt von 7 Nächten im März 2024
Antwort von General Manager am 10. Apr. 2024
Dear Susan,It is a pleasure to receive an amazing review from our valued guests and we would like to thank you.On behalf of all the staff at Villa Del Palmar Puerto Vallarta.We're happy to hear about your wonderful experience and we were able to provide a fantastic stay for you.We are committed to offering outstanding service.Best Regards,Mauricio Quezada General ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta

4/10 – Schlecht

Olga

Mit der Familie gereist
Gut: Sauberkeit
It was not a nice experience. The staff was great, but the food was very bad. It took hours to get our food at the restaurants.
Aufenthalt von 4 Nächten im März 2024
Antwort von General Manager am 10. Apr. 2024
Dear Olga, Thank you for reporting this problem, Yours comments, help us continuously to improve our processes and service levels.We extend a sincere apology for the incident that occurred during your stay with us; we will reinforce the procedure to avoid something like this happening again.We are truly sorry for what this inconvenience might have caused you, our Food and Beverages Manager already spoke with his team in order to prevent something like this happening again as we can assure you that we do not take these matters lightly.Best regards,Mauricio QuezadaGeneral ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta

2/10 – Ungenügend

Agustin Hernández

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy mala atención de el personal de recepción muy mal organizados en el único restaurante
Aufenthalt von 4 Nächten im April 2024
Antwort von Gerente General am 8. Apr. 2024
Estimado Agustin, Lamento que su experiencia en general no haya estado a la altura. Sus comentarios serán compartidos con las personas apropiadas que pueden ayudarnos a hacer una diferencia para asegurar que las necesidades y expectativas de nuestros valiosos huéspedes se cumplan en el futuro. Gracias una vez más por sus comentarios, y si tiene alguna sugerencia que contribuya a mejorar su estancia, no dude en ponerse en contacto con nosotros directamente.Saludos Cordiales,Mauricio Quezada Gerente GeneralVilla del Palmar Puerto Vallarta

4/10 – Schlecht

jason russell

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Aufenthalt von 5 Nächten im April 2024
Antwort von General Manager am 27. Apr. 2024
Dear Jasin, Thank you for your evaluation, we will take it into consideration, Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

6/10 – Okay

Chad Allen

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The food is awesome as well as the slide! The signing your life away for an all inclusive drink/ meal or amount you could have was absolutely terrible, horrible idea!!!! Sit down restaurants was also awful service.
Aufenthalt von 7 Nächten im März 2024
Antwort von General Manager am 8. Apr. 2024
Dear Chad, Thank you for your feedback regarding your recent visit to our hotel. I would like to sincerely apologize for the negative experience you had during your visit. We are dedicated to perfecting each detail of our guests’ experiences, and I am truly sorry we were not able to provide a more positive and memorable one for you and your family.Your feedback will help us shape experiences for travelers to come, and it would be an especial privilege to provide you with a stay that exceeds your expectations next time.My best,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

2/10 – Ungenügend

miguel gonzalez

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Gerente General, am 8. Apr. 2024
Estimado Miguel, Agradezco su valoración, La tomaremos en cuenta, Saludos Cordiales, Mauricio Quezada Gerente General, Villa Del Palmar Puerto Vallarta.

6/10 – Okay

Oranos Lida

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
I’ll start with what I liked. The beach is really nice and big , the Italian restaurant, breakfast buffet , coffee shop and the pool snack area have good food . The rest I did not like and there was no buffet during lunch or dinner. Only for breakfast . So you’re stuck with 3 restaurants or the sports bar. The wait for room service is 2 hrs.I’m aware this property will be going under renovations. However , I would like to address the issues I’ve had during my stay. First of all, there isn’t enough staff and some of them especially the female staff at the dessert coffee bar have lots of attitude.The staff at the breakfast buffet are really nice . I would like to mention two of the gentlemen that were very friendly and helpful. Their names were Augustine and Ougo. And the waiters at the pool area were also nice. Second, this hotel does not take renovations so the line ups for the restaurants are usually long esp for the Italian one. Doesn’t make sense as it makes it more difficult for those with younger children. Third, and this was extremely frustrating. You cannot leave unless you sign the bill , even if you ask for water at the bar or anywhere. It’s a waste of paper and makes the line ups longer . Forth, the exchange rate is different at the front desk from the actual exchange rate place that’s also inside the resort . It’s much higher at the spa, which does not make sense as its inside the same resort. I booked a spa service and they couldn’t explain why it was higher.
Aufenthalt von 7 Nächten im März 2024
Antwort von General Manager am 6. Apr. 2024
Dear Oranos, Thank you for reporting this problem, please accept my sincere apologies.I understand your frustration. We pride ourselves on providing the best possible guest experience and I am sorry that on this occasion we did not achieve this.As a result of your comments, we will be taking action.Best regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

8/10 – Gut

Roxanne

Aufenthalt von 5 Nächten im März 2024
Antwort von Gerente General am 25. Apr. 2024
Estimada Roxanne, Muchas gracias por sus valiosos comentarios y por confiar en Villa del Palmar Puerto Vallarta.Es de suma satisfacción para nosotros saber que ha disfrutado su estancia en el hotel, desde sus instalaciones hasta el servicio de nuestros colaboradores que cuidan cada detalle para brindarle una experiencia inolvidable.Saludos cordiales,Mauricio Quezada Gerente General Villa del Palmar Puerto Vallarta

8/10 – Gut

Laura

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Service was very slow at most of the restaurants. Wasn't sure what was included; events not advertised
Aufenthalt von 7 Nächten im März 2024
Antwort von General Manager am 3. Apr. 2024
Dear Laura,Thank you very much for the time you took for express your comments about your stay. I sincerely regret that your satisfaction was affected by those issues.It is important for us to identify opportunities for improvement in order to sustain our exceptional service. Sincerely,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 – Hervorragend

enrique cruz

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
verdaderamente vuelvo en el verano
Aufenthalt von 5 Nächten im März 2024
Antwort von Gerente General am 3. Apr. 2024
Estimado Enrique, Muchas gracias por sus valiosos comentarios y por confiar en Villa del Palmar Puerto Vallarta.Es de suma satisfacción para nosotros saber que ha disfrutado su estancia en el hotel, desde sus instalaciones hasta el servicio de nuestros colaboradores que cuidan cada detalle para brindarle una experiencia inolvidable.Saludos cordiales,Mauricio Quezada Gerente General Villa del Palmar Puerto Vallarta

10/10 – Hervorragend

Angelica

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was great! Views to the ocean overlooking the pool. Just paradise. The different restaurants are also a plus! Theirs shopping nearby. Staff was nice and friendly
Aufenthalt von 4 Nächten im März 2024
Antwort von General Manager am 8. Apr. 2024
Dear Angelica, Thank you for your time invested on share your comments about your experience.I can assure you that notes has been taken and well make the changes in order to improve the service and the facilities.Hoping to see you again, when your travels brings you back to Puerto Vallarta.Cordially yoursMauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 – Gut

Ryan

Gut: Sauberkeit und Personal & Service
Aufenthalt von 7 Nächten im März 2024
Antwort von General Manager am 24. Apr. 2024
Dear Ryan, Thank you for your positive feedbackBest regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 – Gut

Ann

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked that is was right on the beach
Aufenthalt von 7 Nächten im März 2024
Antwort von General Manager am 6. Apr. 2024
Dear Ann, It gives us great pleasure to know that you have chosen to stay with us. Your kind comments encourage us to continue to do our best to make each guest's experience memorable, Have a wonderful day,Best regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

4/10 – Schlecht

Jennifer

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
They misrepresented the property online in a major way. They talk about all the restaurants and activities they have, yet the restaurants were not all open and the ones that were open ran out of items all the time and did not tell you until they brought out the rest of the food to your party. That was a horrible feeling when everyone gets food and you are sitting there with nothing (myself and my 9 year old son felt this MULTIPLE times throughout our stay.) Then the “Theme Dinners” were never there which they said happened as well. If you did not get to the pool by 6:30-7 AM you did not get a seat at all around the pool. The staff there were okay for the most part, but when we brought up the missing food with our orders and yet it was still on our checks that we signed for. When I brought that to their attention their response every time was “It’s okay it is ALL INCLUSIVE!” I’m sorry yes, I did have the AI package but why am I signing for something we never received either way! I have stayed previously at the Cabo location and it was so amazing this is why I chose this place and would not have if I knew this many issues were going to come up!
Aufenthalt von 6 Nächten im März 2024
Antwort von General Manager am 3. Apr. 2024
Dear Jennifer,Thank you very much for the time you took to express your comments about your stay.It is important for us to identify areas for improvement in order to sustain our exceptional service. Kind regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta