3 Außenpools, geöffnet von 08:00 Uhr bis 20:00 Uhr, Sonnenschirme
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Bewertungen von Canto del Sol Puerto Vallarta All Inclusive

3.5 out of 5
Canto del Sol Puerto Vallarta All Inclusive
Clemente Orozco 125, Zona Hotelera Norte, Puerto Vallarta

Bewertungen

7,6

Gut

672 von insgesamt 1929 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
635 von insgesamt 1929 Gästebewertungen haben eine Bewertung von 8 - Gut" "
301 von insgesamt 1929 Gästebewertungen haben eine Bewertung von 6 - Okay" "
168 von insgesamt 1929 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
153 von insgesamt 1929 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,8/10

Personal & Service

7,4/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Stefan

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Eine sehr schöne Anlage, aber die Zimmer sind dringend renovierungsbedürftig. Ein Abflussrohr leckte stark (wurde aber schnell repariert), Dusche mal mit viel mal mit wenig, mal mit heißen mal nur mit kaltem Wasser. Es roch nach Schimmel (vermutlich von der Klimaanlage).
Antwort von Canto del Sol am 1. Apr. 2023
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service
Aufenthalt von 5 Nächten im Oktober 2018

8/10 – Gut

joerg

Gut: Sauberkeit und Personal & Service
Antwort von Ecommerce am 8. Mai 2018
Thank you very much for your comments and questions please if you have let me know to help you as soon as possible. We will be waiting for you in the future vacations, have a great day.

6/10 – Okay

ferdi, frankfurt

Gut: Personal & Service
Essen ohne Ende ❣️
Das Hotel an sich ist alt und etwas vernachlässigt, dafür entschädigt das super nette Personal (sehr natürlich, nicht aufgesetzt) und der All Inclusive service ❣️Abwechslung pur ❣️Ein weiterer Minuspunkt, der Strand 🏖 ist nix ❣️
Aufenthalt von 4 Nächten im Januar 2018

8/10 – Gut

Thomas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
beach poor
catering ok

8/10 – Gut

berewolf, Deutschland

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
gutes hotel ... auch für familien
preis- leistungsverhältnis absolut OK. gutes hotel, lage ganz OK, gut geeignet für familien mit kindern. essen gut.

10/10 – Hervorragend

Julia

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
We had an amazing stay at this property. The pool was big and the swim up bar was a plus. The staff were very helpful and friendly. The buffet was plentiful and a good variety of different food every day. Loved the Italian restaurant. The rooms are clean and well serviced. The only negative was the shower leaked and the burnt out lightbulb didn’t get changed when we asked but honestly I would recommend this to anyone.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Canto del Sol am 27. Mai 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

10/10 – Hervorragend

Hector Saul Maldonado

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Excelente hotel, gran servicio, alimentos de alta calidad y mucha variedad. El área de niños está muy padre, mis hijos lo disfrutaron mucho.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Canto del Sol am 27. Mai 2024
¡Estamos felices de saber que disfrutó su estancia con nosotros!En Canto del Sol nos esforzamos día a día por hacer de sus vacaciones una experiencia inolvidable, agradecemos mucho sus comentarios y le aseguramos que seguiremos trabajando para hacer sentir a nuestros huéspedes como en casa.¡Los esperamos de vuelta muy pronto!

10/10 – Hervorragend

Christian

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Muy buena atención , comida muy rica, un lugar muy cómodo y bonito
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Canto del Sol am 27. Mai 2024
¡Estamos felices de saber que disfrutó su estancia con nosotros!En Canto del Sol nos esforzamos día a día por hacer de sus vacaciones una experiencia inolvidable, agradecemos mucho sus comentarios y le aseguramos que seguiremos trabajando para hacer sentir a nuestros huéspedes como en casa.¡Los esperamos de vuelta muy pronto!

6/10 – Okay

Umberto

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Zustand der Unterkunft
The rooms booked for us were not what we expected we booked, i.e. in the main Canto Del Sol near the restaurant, pools, oceanview etc. The check-in receptionist insisted to put us in the booked rooms in another building and worst at the farthest remote site with the view of roofs on f other resorts and houses. He could have describe to us how those rooms look like and whether we prefer to our our intended site. We felt deceived and upsold to pay additional fees for the rooms in the main centre site.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Canto del Sol am 27. Mai 2024
Dear guest We have reviewed your reservation and can verify that you booked in mountain section from the beginning, even as specified in your reservation. We regret the confusion and appreciate your feedback to place greater emphasis on your arrival in terms of information. Thank you for staying at Canto del Sol

10/10 – Hervorragend

Matteo

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Was close to town and was a great stay
Aufenthalt von 4 Nächten im März 2024
Antwort von Canto del Sol am 27. Mai 2024
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!

8/10 – Gut

Debbie

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Not enough variety in the buffet ,
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Canto del Sol am 22. Mai 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 – Gut

TRACY LYNN, Campbell River

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I would have liked to have seen some kind of map of the property and information explaining what was available. The property is not huge but neither is it a boutique hotel so I got lost a few times. I also booked a suite and would have liked to have had dish soap, dish towels and cloths and coffee in the room. It's hard to swim in the ocean but that's to be expected along this stretch of the beach. The food was pretty good. Location is good. An older hotel but I would stay here again.
Aufenthalt von 6 Nächten im April 2024
Antwort von Canto del Sol am 21. Mai 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 – Hervorragend

Diana

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Bien
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Canto del Sol am 18. Mai 2024
Gracias por su visita, que gusto saber que ha disfrutado su estancia. ¡Esperamos verla pronto!

10/10 – Hervorragend

Jose Leonardo Tejeda, Dolores Hidalgo

Gut: Sauberkeit und Zustand der Unterkunft
Ninguno
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Canto del Sol am 18. Mai 2024
Gracias por su visita, que gusto saber que ha disfrutado su estancia. ¡Esperamos verlo pronto!

6/10 – Okay

jose

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Rude staff at checkin,
Aufenthalt von 1 Nacht im April 2024
Antwort von Canto del Sol am 14. Mai 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 – Gut

Luis Canul

Na
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Canto del Sol am 13. Mai 2024
Thank your for visiting us!

8/10 – Gut

Donald, Regina

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 9 Nächten im Januar 2024
Antwort von Canto del Sol am 10. Mai 2024
Thank you for taking the time to evaluate our service. I would like to know a little more about your stay. And with it have the opportunity to improve our service and facilities

8/10 – Gut

Mark, Pomona

Aufenthalt von 3 Nächten im Mai 2024
Antwort von Canto del Sol am 27. Mai 2024
Thank you for taking the time to evaluate our service. I would like to know a little more about your stay. And with it have the opportunity to improve our service and facilities

4/10 – Schlecht

Bertha

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Very dated property, food terrible, no service at the beach and the palapas (umbrellas) way too low that you can barely see around the beach. Room, bed and pillows smell awful that I have to update the room which ruins my budget. We won’t return to this hotel, worst experience in many times in Vallarta.
Aufenthalt von 6 Nächten im April 2024
Antwort von Canto del Sol am 6. Mai 2024
We regret that the stay was not as good as you expected. We write down your comments and will take them into account to offer a better experience to our guests. Thank you for your opinion.

4/10 – Schlecht

francisco

Mit der Familie und kleinen Kindern gereist
Las comidas a la carta son condicionadas, no incluye en el pago de todo incluído y el estacionamiento lo cobran
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Canto del Sol am 6. Mai 2024
Estimado huésped, Gracias por el tiempo brindado para evaluar nuestro servicio y retroalimentarlos, nos gustaría comentarle que las cenas de especialidades si están incluidas, lo único es que tiene que realizar previa reservación. Y en cuanto el estacionamiento si tiene costo, mismo que está publicado por parte de Expedia. Lamentamos las confusiones y deseamos volver a tenerlo en casa nuevamente.

8/10 – Gut

Jody Martin

Mit der Familie gereist
Gut: Sauberkeit
The good We really enjoyed the staff and the hotel itself. The bad. Not a lot of food options for non Mexican dishes and we had zero hot water in our suite. We talked to numerous staff and they said that there was nothing they could do. We also had to ask 3 of our 7 days to have our mini bar restocked. I know these seem like minor issues but we spend a lot of money to not have a hot shower for a week.
Aufenthalt von 7 Nächten im April 2024
Antwort von Canto del Sol am 4. Mai 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 – Hervorragend

Azucena

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I love the property, excellent service . The hotel has wonderful food and everything was good. Wonderful hotel
Aufenthalt von 4 Nächten im April 2024
Antwort von Canto del Sol am 2. Mai 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

6/10 – Okay

Isabel

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The pool was well maintained beautiful sunset view. Friendly staff. Food/drinks were bland. Mountain View side needs upgrading. Cold tile floors (No rugs) , lighting, walls, restroom, faucets needs work.
Aufenthalt von 3 Nächten im April 2024
Antwort von Canto del Sol am 2. Mai 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 – Hervorragend

GLORIA

Aufenthalt von 4 Nächten im April 2024
Antwort von Canto del Sol am 21. Mai 2024
Thank you for choosing us! We hope to see you soon.

6/10 – Okay

Rebecca

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The first room I got had dead cockroaches around the fridge, and was dark and dingy with no balcony and broken floor tiles everywhere. The room espresso the bathroom could use some major upgrades. The second room was only slightly better but had no fridge. I was told “some rooms have no fridge” After arguing with front desk I was told one will be brought right away. It didn’t come until the next evening after several calls to front desk. The service at the restaurants and pool bars was fantastic!!! The food was edible but definitely not great. Again the servers were amazing.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Canto del Sol am 2. Mai 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 – Gut

Gwendolyn Yvonne, Sayward

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
i liked the pool. Buffet was lacking
Aufenthalt von 7 Nächten im April 2024
Antwort von Canto del Sol am 29. Apr. 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 – Gut

Penny

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
I enjoyed the size of the property. The staff was awesome. Really enjoyed our stay.
Aufenthalt von 7 Nächten im April 2024
Antwort von Canto del Sol am 29. Apr. 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 – Gut

Maria Soledad Valenzuela

Aufenthalt von 7 Nächten im April 2024
Antwort von Canto del Sol am 18. Mai 2024
Gracias por su visita, continuaremos trabajando para mejorar nuestro servicio. ¡Esperamos verla pronto!

10/10 – Hervorragend

Damaris

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Probably the best option for all inclusive hotel at a great price! This resort has a good location, yes it may appear older as mentioned in other reviews however, it is very clean and honestly has all you need. The pools are nice as is the mini water park. The buffet is average, but the specialty restaurants are great, the staff at the Mexican restaurant were superb. I've been here on three occasions and the staff is always great. But the person who always stands out to me is Pedro at the pool who kindly made sure we had food and drinks at all times, also providing us shade and tables when possible, those details win us over! I can wait to go back to this resort!
Aufenthalt von 3 Nächten im April 2024
Antwort von Canto del Sol am 27. Apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

8/10 – Gut

Adriana Marcela

Gut: Sauberkeit und Zustand der Unterkunft
It was a good time to share in this hotel
Aufenthalt von 6 Nächten im April 2024
Antwort von Canto del Sol am 27. Apr. 2024
Thank you for visiting us, we hope to see you soon!

10/10 – Hervorragend

gregor

Gut: Sauberkeit und Zustand der Unterkunft
We really enjoyed our stay here and felt that we got great value. The staff were the best and the hotel was so clean and beautiful. We are already thinking of our return!!! Loved it here! Mexican restaurant was our favorite and the food was top notch. Thanks for everything
Aufenthalt von 8 Nächten im April 2024
Antwort von Canto del Sol am 25. Apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

8/10 – Gut

Pamela Margaret

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
My husband and I stayed for two weeks. We booked a "mountain view" room which ended up being in Canto's sister building Villas Vallarta. We didn't mind being in the Villas at all. It was quieter than the busy Canto building. They have a nice small pool that is never busy. Good for adults, but kids may find it boring. We booked a standard room that put us in the back of the building with no balcony and only a small view of mountains and a big view of an ugly alley. By day two we could see some rooms above the Villas pool seemed to be empty, so we paid to upgrade to a room over looking the Villas pool and with a peek at the ocean. Be sure to negotiate at the front desk if you choose to change to a better room. The new room had a balcony with a little kitchen area. We didn't use the kitchen much, but the microwave was handy to warm up our morning coffees and the fridge was good for keeping our water bottles cold. We were there in April, so it wasn't crazy busy. It was pretty easy to book the restaurants and I would highly recommend eating at all of them! We enjoyed all four of them, I can't pick a favorite. A little secret for a peaceful stress free breakfast would be to eat at the Mexican restaurant located at Villas Vallarta. They offer a scaled down version of the buffet breakfast with no crowd. The Ceviche restaurant is excellent and they have ice cream! The staff all work hard, don't forget to tip them!
Aufenthalt von 14 Nächten im April 2024
Antwort von Canto del Sol am 22. Apr. 2024
Thank you for sharing us your experiencia, we hope to see you soon!

8/10 – Gut

Rachel

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Canto del Sol am 22. Apr. 2024
Thank you for taking the time to evaluate our service. I would like to know a little more about your stay. And with it have the opportunity to improve our service and facilities

8/10 – Gut

Shaun D.

Mit der Familie gereist
Gut: Sauberkeit
Large property not good for mobility impaired. Ie bad knees or hips. There are oceanfront rooms with easier access to amenities. My room was a mile from beach.
Aufenthalt von 6 Nächten im April 2024
Antwort von Canto del Sol am 19. Apr. 2024
Thank you for sharing your experience, we will continue working to improve our service.

10/10 – Hervorragend

Kevin

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
This was a perfect place for me and my family to spend time together, it’s very safe quiet and easy to get anywhere by foot or by local transportation. Food was great! Lots of options! Great pools, great beach and the staff was second to none! We really enjoyed our 9 days here!
Aufenthalt von 9 Nächten im April 2024
Antwort von Canto del Sol am 19. Apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

10/10 – Hervorragend

Joey

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Older staff was friendly and welcoming. Pools are in great condition and well serviced with beverages
Aufenthalt von 6 Nächten im April 2024
Antwort von Canto del Sol am 18. Apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

8/10 – Gut

Savitri

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Me encanto la comida 😋 el trato del personal y las instalaciones muy limpias
Aufenthalt von 3 Nächten im März 2024
Antwort von Canto del Sol am 18. Apr. 2024
Gracias por su visita y por el tiempo brindado para evaluar nuestro servicio, continuaremos trabajando para mejorar nuestras instalaciones y atenciones a todos nuestros clientes.

6/10 – Okay

Joanna

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
Overall good value for the $$ . You get what you pay for . The main pool area is gorgeous-clean and you cannot ask for more. Bring your own Yeti if you want to drink in the pool as cups are not allowed. Plenty of chairs and nice entertainment. Beautiful surroundings-I once saw dolphins swimming early in the morning . The resort is close to Melacon if you willing to walk for 20-30 min. Overall nice location. I just wish we were able to eat more in the restaurants not just 3 nights -thought all inclusive meant that. Buffet is lucking options for vegetarians. Pasta night was good:) My only complain would be room itself.Although it was cleaned everyday -the bathroom reeked! I don’t know if that’s every room issue but definitely affected our stay there.
Aufenthalt von 6 Nächten im April 2024
Antwort von Canto del Sol am 17. Apr. 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 – Hervorragend

Morgan

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great food, amazing service
Aufenthalt von 6 Nächten im April 2024
Antwort von Canto del Sol am 17. Apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

8/10 – Gut

javier, General escobedo

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Muy buen servicio
Aufenthalt von 3 Nächten im April 2024
Antwort von Canto del Sol am 16. Apr. 2024
Que gusto saber que ha disfrutado su estancia, continuaremos trabajando para mejorar nuestro servicio e instalaciones y así, ofrecer el mejor servicio a todos nuestros huéspedes.

8/10 – Gut

Ariana

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Canto del Sol am 17. Apr. 2024
Thank you for taking the time to evaluate our service. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 – Gut

Christopher

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Canto del Sol am 16. Apr. 2024
Que gusto saber que ha disfrutado su estancia, continuaremos trabajando para mejorar nuestro servicio e instalaciones y así, ofrecer el mejor servicio a todos nuestros huéspedes.

10/10 – Hervorragend

Salil Mohan

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The property main pool area is beautiful, have good kids pool area and quite good japanese restaurant which we could get booking for. The buffet food is average and can be improved. It has old, rustic feel.
Aufenthalt von 3 Nächten im März 2024
Antwort von Canto del Sol am 15. Apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

10/10 – Hervorragend

Dianne

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
It was private & the employees were very helpful in making my stay perfect
Aufenthalt von 2 Nächten im April 2024
Antwort von Canto del Sol am 13. Apr. 2024
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!

2/10 – Ungenügend

Amanda

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Someone went in our room twice when we were at a booked dinner. Dumped our bags out on beds, went through our stuff! Like they get you to book a dinner so they know where you are, so they can go through your room. Made me feel extremely unsafe. Hard to find someone who speaks English. Same food every day, always really cold. Pool was dirty. Activities were slim and boring. Hotel needs major upgrades. Air conditioning was blowing warm. Tv stopped working on first night, took 2 days to get a new one. Phone didn’t work in the room, that never got fixed. We wanted to go home on day 2. Waste of money for sure
Aufenthalt von 7 Nächten im April 2024
Antwort von Canto del Sol am 16. Apr. 2024
Dear guest, thank you for sharing your experience and for your feedback, we regret the inconvenience during your stay. On the other hand we have directly reviewed with guest service on the follow-up to this case that someone outside your room entered.And there is no report on this incident, only we found a request report for a remote control for the TV and air conditioning, which were fixed. For us it is very important that you and your family have a happy stay in our facilities and also that it is safe.We have protocols for the case that you commented that it was not reported, between this the sheet metal is checked and the keys of the users and all the staff that entered and left the room, as part of the investigation.It is very important that these kinds of situations approach us to provide follow-up and can be clarified. We hope you will give us the opportunity again to stay with us and you can check the changes in our services that every day we strive to make and give our customers the best service.

6/10 – Okay

Austin

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Zustand der Unterkunft
Property and rooms are clean. Food was terrible. We felt they were limiting us to how many servings we can have which was frustrating. When you pay for an all inclusive you should be able to have whatever is available. Property is nice and staff was very kind. Kids club is awesome. We won’t return to this resort.
Aufenthalt von 9 Nächten im April 2024
Antwort von Canto del Sol am 12. Apr. 2024
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 – Hervorragend

Mikayla

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I couldn't wait to write a positive review for this place after seeing all the negative. Do not let the negative reviews scare you off at all. My family and I went with our three year old and 5 month old and had a fantastic time. The food was amazing, the rooms did not smell of mold and the hotel itself is beautiful and in a great location. I would recommend this hotel to anyone and am very happy we stayed here.
Aufenthalt von 7 Nächten im April 2024
Antwort von Canto del Sol am 17. Apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

8/10 – Gut

Stuart Henry

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit und Ausstattung
Canto is aging but the staff is amazing. Taken care of from morning till evening - room in Mountain section was good, steps away from the pool. This pool is quiet, has bar service and is right beside the Cervichia, which is a fantastic place to grab a snack. Also a second area for breakfast buffet - main pool is where the action is if that’s what you like - buffet for breakfast were good, Mainly due to the fact omelettes as are made to order - snack are around bar was just ok - can’t comment on buffet for dinner as only used once. Lunches were good, especially bbq Tuesday. - a La cartes - good variety and portions were very good. Again the service is the reason I would return to Canto, the staff are incredible.
Aufenthalt von 7 Nächten im April 2024
Antwort von Canto del Sol am 11. Apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

10/10 – Hervorragend

Lori

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great place but a bit of a walk to the main hotel area.
Aufenthalt von 10 Nächten im März 2024
Antwort von Canto del Sol am 11. Apr. 2024
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!