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Bewertungen von Blue Haven Resort - All Inclusive

4 out of 5
Blue Haven Resort - All Inclusive
Leeward Marina, Providenciales, Providenciales

Bewertungen

9,0

Wunderbar

392 von insgesamt 612 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
137 von insgesamt 612 Gästebewertungen haben eine Bewertung von 8 - Gut" "
39 von insgesamt 612 Gästebewertungen haben eine Bewertung von 6 - Okay" "
24 von insgesamt 612 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
20 von insgesamt 612 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

9,2/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Mehr Schein als sein … Wucherpreis
Total überrissene Preise 2 Übernachtungen für 2700.—$ Dafür erwarte ich dann ein 5 Sterne plus Hotel .. Sicher werde ich diese Location nicht weiter empfehlen..
Aufenthalt von 2 Nächten im Dezember 2022
Antwort von Guest Services am 28. Dez. 2022
Dear Guest,I'm sorry that you were shocked by our rate as it appears this was a last-minute booking during our festive season. Turks and Caicos is an expensive destination and the cost of dining out and even groceries is expensive. For this reason, despite the cost, our all-inclusive rates are considered by most to be good value. The rates including dining, drinks, snacks, non-motorized watersports, access to our sister property, Alexandra Resort, taxes and service charge. We hope that you were able to enjoy all of our resort amenities and the clear blue water and beautiful beaches that Turks and Caicos is known for. Sincerely,Guest Services

10/10 – Hervorragend

Anita

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The cleanliness of the room. The staff was amazing. 10 out of 10 recommend.. the food was outstanding..
Aufenthalt von 5 Nächten im Mai 2024

8/10 – Gut

Kara

Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Denise

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
So we had a wonderful time at this resort! Was peaceful and we met so many wonderful people. Our room was top notch and beds were so comfortable. We appreciated all the kindness shown by Shaneka front desk and entertainment crew Coco, Smiley, Tishane, and Barbie! The bar crew and waitress staff was incredible❤️The waitress Jen we loved her serving us and was so kind and genuine. We loved how they made us feel so special by always asking if we needed anything or could get us a beverage. I will say I wish the food was rotated every two days by pool that their was different options - and maybe little bit more night life. But, overall amazing - can’t say enough about Shaneka. She so amazing and we miss her.
Aufenthalt von 8 Nächten im März 2024

10/10 – Hervorragend

Kaxandra

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was very nice. All the staff was very helpful
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Services am 6. Apr. 2024
Thank you!

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
we thought the wines offered with the all inclusive were not very good. otherwise resort was great
Aufenthalt von 7 Nächten im März 2024
Antwort von Guest Services am 13. März 2024
Dear Mark,Thank you for your feedback. We're delighted to hear that you found the resort to be great overall. We appreciate your input regarding the wines offered with the all-inclusive package and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back for another enjoyable stay.Warm Regards,Guest Services

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice!
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Guest Services am 13. März 2024
Thank you!

10/10 – Hervorragend

Megan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Blue Haven is a beautiful all-inclusive resort. It is small and not on the main Grace bay beach but the property is well kept and it feels much more upscale then the sister resort. It is much quieter and relaxing. The people are very friendly and helpful, service was great (although sometimes on the slower side, leave extra time for meals) and the small beach was beautiful. The food was excellent, best I have had at an all-inclusive by far.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Guest Services am 13. März 2024
Dear Megan,Thank you for sharing your experience at Blue Haven Resort. We're delighted to hear that you enjoyed our boutique resort, upscale atmosphere, and friendly service. We appreciate your feedback about meal times and will use it to improve our service efficiency. We're thrilled that you found the food to be excellent and hope to welcome you back soon for another relaxing stay.Warm Regards,Guest Services

10/10 – Hervorragend

Rafael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Guest Services am 13. März 2024
Thank you!

8/10 – Gut

samantha

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Guest Services am 13. März 2024
Thank you!

10/10 – Hervorragend

Susan

Gut: Ausstattung
Relaxed, not too crowded, quiet, friendly, decent food
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Brian M am 9. Feb. 2024
Thank you Susan, we appreciate your kind words. We're glad to hear you had a positive experience and value the time you took to provide feedback. Please let us know if there is anything we can do better to receive five stars the next time around!

10/10 – Hervorragend

Adriana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing experience at the Blue Haven Resort! Would highly recommend and hope to return again! Excellent food, service, & facilities. The best all inclusive experience -- everything was top quality!
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Guest Services am 29. Jan. 2024
Dear Adiana,We're delighted to hear about your amazing experience at Blue Haven Resort! Thank you for recommending us. We look forward to welcoming you back in the future!Warm regards,Guest Services

10/10 – Hervorragend

SURENDRA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a wonderful vacation. Food was exceptionally good. Service staff is very kind and very humble. We had great time. Will definitely come back again. Property is great.
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Guest Services am 29. Jan. 2024
Dear Surendra,Thank you for sharing your wonderful experience! We're thrilled to hear that you had a fantastic vacation at Blue Haven. We look forward to welcoming you back again to our resort.Warm regards,Guest Services

10/10 – Hervorragend

Shauna, New York

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing staff and property. Pure paradise. Great for families - young and old. Special thank you to Coco, Kenesha, Vanessa, Janet, Rhazzor, and Nattalee for making the trip so special.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Guest Services am 29. Jan. 2024
Dear Shauna,Thank you for sharing your experience! A special thank you for acknowledging the exceptional efforts of our team. We appreciate your kind words and hope to welcome you and your family back for more special moments.Warm regards,Guest Services

10/10 – Hervorragend

Babatunde

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Guest Services am 17. Jan. 2024
Thank you!

10/10 – Hervorragend

Tamara

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were great! Very friendly, very accommodating! Everything was very clean and decor was beautiful!
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Guest Services am 17. Jan. 2024
Dear Tamara,Thank you for your feedback. We hope to welcome you back in the near future!Warm regards,Guest Services

10/10 – Hervorragend

Ninotchka

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Guest Services am 17. Jan. 2024
Thank you!

6/10 – Okay

Shahrokh

Mit einer Gruppe gereist
Gut: Personal & Service
The Hotel is rated 4.5 star. However it is more like 3.5 star Food is terrible but workers try to be over welcoming. Always short with every item requested. Their other property had much better food. However it was nothing close to 4 Star.
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Brian M. am 9. Feb. 2024
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments we hope to see you again!

10/10 – Hervorragend

Sapana

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Second time in Turks and Caicos and I absolutely loved my stay at blue haven. It’s located in a more secluded area, and the private beach is ideal to avoid the large crowds at Grace bay. Shareka, Dio, Miguel, Yessica and all of the staff made sure I was having a good time and had everything I needed at the resort. The food is good for an all inclusive and I mentioned to the manager that the wine selection could be better. Other than that, I’ll be back any chance I get. You won’t be disappointed staying at this resort,
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Guest Services am 10. Jan. 2024
Dear Sapana,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your second stay at Blue Haven. We appreciate your kind words about our team.Your feedback about the wine selection is duly noted, and we'll certainly explore ways to enhance this aspect of our service. We look forward to welcoming you back in the near future.Warm regards,Guest Services

10/10 – Hervorragend

Kim

Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Guest Services am 10. Jan. 2024
Thank you!

10/10 – Hervorragend

Guy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good choice
Great delicious food Amazing service by friendly staff
Aufenthalt von 6 Nächten im November 2023
Antwort von Guest Services am 10. Jan. 2024
Hi Guy,We appreciate your kind words and are delighted to hear that you enjoyed the dining and service from our team. Thank you for sharing your beautiful photos with us! We hope to welcome you back in the near future.Sincerely,Guest Services

2/10 – Ungenügend

NaTassija

Verbesserungswürdig: Personal & Service und Ausstattung
Aufenthalt von 3 Nächten im November 2023
Antwort von Guest Services am 10. Jan. 2024
Dear Na Tassija,Thank you for taking the time to share your rating. We value all feedback, and we're sorry to see that your experience fell short of expectations. Your insights are essential to our continuous improvement. We encourage you to provide more detailed feedback through our in-stay or post-stay surveys so that we can better understand your concerns and work towards addressing them.We appreciate your input and hope to have the opportunity to enhance your experience in the future.Sincerely,Guest Services

10/10 – Hervorragend

Jeffrey G

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The Blue Haven is much smaller and more intimate than its sister resort, the Alexandra. The staff were all great. Janet and Natalee were especially fun at the bar. Lisbeth and Patricia took good care of my wife at the juice bar every day. Restaurants are limited, but there is free regular shuttle to the Alexandra which has more restaurants that are included in the all-inclusive rate
Aufenthalt von 6 Nächten im November 2023
Antwort von Guest Services am 10. Jan. 2024
Hi Jeffrey G,Thank you for sharing your experience with us. It's wonderful to know that our team contributed to making your stay enjoyable. We appreciate your feedback on the dining options, and it's great that the free shuttle to Alexandra provided more dining options for you. We hope to welcome you back soon.Sincerely,Guest Services

10/10 – Hervorragend

claudia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Juli 2023
Antwort von Guest Services am 8. Aug. 2023
Thank you!

10/10 – Hervorragend

Babatunde

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Juli 2023
Antwort von Guest Services am 31. Juli 2023
Thank you!Warm regards,Guest Services

10/10 – Hervorragend

Latasha

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The environment was inviting and the staff was professional.
Aufenthalt von 4 Nächten im Juli 2023
Antwort von Guest Services am 31. Juli 2023
Thank you!Warm regards,Guest Services

8/10 – Gut

Susan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Juli 2023
Antwort von Guest Services am 16. Juli 2023
Thank you!

10/10 – Hervorragend

atanya

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
All inclusive
Aufenthalt von 4 Nächten im Juni 2023
Antwort von Guest Services am 27. Juni 2023
Dear antanya,Thank you!Warm regards,Guest Services

10/10 – Hervorragend

Yvonne R, Teaneck

Gut: Sauberkeit und Personal & Service
Beautiful
Antwort von Guest Services am 27. Juni 2023
Dear Yvonne,Thank you!Warm regards,Guest Services

10/10 – Hervorragend

Markus, surrey

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Here's what you'll get at this resort and what makes it AWESOME: Very private and quiet! It is a boutique hotel, so not a ton of rooms, not very many kids at all and it is so secluded, you get NO outside noise! Food was phenomenal! Shawn, the head chef, is creative fun, crazy delicious meals. Staff was fantastic - truly eager to make it a great vacation. Our room was huge, beautiful and well-appointed. The private beach was like no other beach I have ever seen (and I have seen hundreds of beautiful beaches)! I highly recommend this resort!
Aufenthalt von 7 Nächten im Mai 2023
Antwort von Guest Services am 11. Juni 2023
Dear Markus,Thank you for your feedback. The details shared will help others to find a suitable vacation experience for their vacation style. We are happy to hear you enjoyed our boutique-size, more personalized service and our private beachfront. We hope to welcome you back soon!

8/10 – Gut

Angela

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Quiet, but close enough to nightlife. Nice market on the property. Restaurants on the property are good. Convenient shuttle service to sister property. Staff was friendly, attentive, and professional. However, I did get injured from falling out of a broken chair. Was offered a voucher for a free night’s stay within a year. I don’t think that this was necessarily fair compensation, especially if I don’t plan to return within a year. I attribute this to management, not staff. The staff was wonderful and I highly recommend this resort.
Aufenthalt von 5 Nächten im Mai 2023
Antwort von Guest Services am 4. Juni 2023
Dear Angela,Thank you for your review and feedback. We are sorry for the experience with the chair. Sincerely,Guest Services

10/10 – Hervorragend

Marcel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
First and foremost, the staff was Impeccable! Incredibly friendly, helpful, funny, personable and honestly the best resort staff I've dealt with and I've been to a lot of resorts. Food was fantastic and the activities in abundance and fun. The ocean view suite is beautiful. I honestly could not say enough about how wonderful it was. My wife and I will be going back multiple times!
Aufenthalt von 9 Nächten im Mai 2023
Antwort von Guest Services am 22. Mai 2023
Dear Marcel,Wow - Thank you for the heartfelt review. We review all feedback and surveys in detail so it is greatly appreciated. We can't wait to welcome you back!Warm regards,Guest Services

6/10 – Okay

Nathaly

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Guest Services am 15. Mai 2023
Thank you for your feedback. We are sorry that we did not meet expectations. We hope you were able to share more details regarding your experience during your stay so our managers were able to assist.Warm regards,Guest Services

10/10 – Hervorragend

Hatanichi

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Had an amazing stay here at Blue Haven Resort Hotel the customer service was excellent - each individual person we encounter was extremely nice and very helpful. Special shout-out to Kamar,Janet,Nathalee,Marsha,Arturo, Garth,Alfred, T’Ange, Alfred,Michael,Andre,Dayanira and Withny! I also really enjoyed the morning omelette from the warm gentleman making them (sorry I didn’t catch your name). And Patricia who you met the last day we were leaving. Ohh I can’t forget the amazing curry goat the chef had us try! You guys are absolutely amazing! Another shout out for the excursion/entertainment team who was out in the pool with their beautiful smiles and great energy/personalities! I can honestly say that I will miss you all and I can’t wait to be back next year! You guys are the true definition of making the customer feel right at home and going out your way to make this such a beautiful experience. Thank you all for making this vacation a memorable one!
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Guest Services am 15. Mai 2023
Dear Hatanichi,We are so pleased you enjoyed our service, excursions and entertainment. Thank you for sharing your review. We hope to welcome you back in the near future.Warm regards,Guest Services

10/10 – Hervorragend

dawn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved the location of the property. I found Blue Haven to be peaceful, not over booked and easy to find beach chairs and dining tables throughout our stay. Customer service was great! Our PH was better than expected.
Aufenthalt von 3 Nächten im April 2023
Antwort von Guest Services am 26. Apr. 2023
Dear Dawn,Thank you for your review and for choosing Blue Haven for your vacation. We are pleased that you enjoyed our peaceful and private beachfront, often described by guests as a "chill vibe". We hope to welcome you back in the near future.Warm regards,Guest Services

10/10 – Hervorragend

Doreatha

Antwort von Guest Services am 15. Mai 2023
Thank you!

10/10 – Hervorragend

Chad

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff at this property are nothing short of amazing! They make you feel like family and are fantastic with the kids. The food was terrific and only the highest quality food and beverage. The only thing that could be better is the free transportation between the 2 properties. More frequent shuttles would have made the stay impeccable. We'll definitely be back.
Aufenthalt von 7 Nächten im April 2023
Antwort von Guest Services am 18. Apr. 2023
Dear Chad,Thank you for your review and feedback - we review all feedback in detail with our teams including reviews and survey responses. We are happy your family enjoyed the dining experiences and our chill private beach vibe. We can't wait to welcome you back!Warm regards,Guest Services

10/10 – Hervorragend

Betsy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im April 2023
Antwort von Guest Services am 18. Apr. 2023
Dear Betsy,Thank you!Warm regards,Guest Services

10/10 – Hervorragend

Catherine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful resort!
Aufenthalt von 5 Nächten im April 2023
Antwort von Guest Services am 18. Apr. 2023
Dear Catherine,Thank you for sharing your feedback!Warm regards,Guest Services

10/10 – Hervorragend

Martin, Fontana

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was very secluded with one of the beast turquoise beaches in the world. Its not overcrowded and really family friendly. We were there for 5 days with our 6 year son and we have a fantastic time. The food at the Fire & Ice restaurant in the resort is phenomenal. We literally tried it all and every place was delicious. The service is Top notch on a very high level and particularly our server Dio was exclusively attentive and helpful. Him and Nattalee from the pool bar made our stay spectacular and so pleasing. We usually never repeat to go back on a vacation to the the same Country and resort since we like to try new places and locations but Turks and Caicos and The Blue Haven Resort will be an exception. We loved it so much that we can't wait to go back.
Aufenthalt von 4 Nächten im März 2023
Antwort von Guest Services am 4. Apr. 2023
Dear Martin,Wow! Thank you for the amazing review. We will be honored to welcome you back for another visit. Warm regards,Guest Services

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great, relaxing stay!
Resort was beautiful, nice, and quiet. Service was great, however sometimes a little slow - but that could simply be the pace of the island! Staff were all helpful and very kind. We stayed in the one bedroom suite and it was spacious and very comfortable. Food was very good overall. At Jammin’, avoid the chicken tenders, they were dry! Jerk wings and the grouper sandwich were delish! At Fire & Ice dinner, most everything we had was solid! Only issue we had was the fish was dry and they didn’t serve it with the sides listed. I told the waiter and they were quick to replace the dish with the salmon entree and it was great with the truffle mashed potatoes. At Salt, everything was great as well! Tip: ask for your pizza to be cooked 1-2 min longer for a crispier crust! We did venture to the sister resort, Alexandra, as well. It was nice, but much busier. The food and service we had at Black Rock was good! Good luck trying to find beach chairs after 11am!
Aufenthalt von 3 Nächten im März 2023
Antwort von Guest Services am 15. März 2023
Dear Anonymous,Thank you for sharing your review and feedback. We are happy you enjoyed your stay overall and appreciate the 10/10 rating. Your feedback regarding the food, including the chicken tenders, has been shared with the team. Normally our chicken tenders are a hit with guests young and old, so they will have to investigate and make corrections to check for consistency. We hope to welcome you back to Blue Haven Resort in the near future.Warm regards,Guest Services

10/10 – Hervorragend

Jennifer

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Amazing experience! The staff was friendly, the food was good and the resort is beautiful. Close to gracebay and there’s a shuttle that takes guests to their sister hotel, Alexandria. We received an amazing experience with the chef Sean, Arturo & Francisco the managers. They made our stay extra special and were so attentive. Overall 5 star experience!!
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Guest Services am 8. März 2023
Dear Jennifer,We are pleased to hear that you enjoyed the dining, service and access to our sister property, Alexandra Resort. Thank you for taking the time to share your review and recommendations. We hope to welcome you back soon.Warm regards,Guest Services

8/10 – Gut

Dacson

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Guest Services am 21. März 2023
Hi Dacson,Thank you for your feedback!Sincerely,Guest Services

10/10 – Hervorragend

TERESA

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very helpful. The resort was kept very clean.
Aufenthalt von 4 Nächten im Januar 2023
Antwort von Guest Services am 10. Feb. 2023
Dear Teresa,Thank you for sharing your review. We are happy you enjoyed your stay and we hope to welcome you back in the near future.Warm regards,Guest Services

10/10 – Hervorragend

Adam

Aufenthalt von 4 Nächten im Januar 2023
Antwort von Guest Services am 8. März 2023
Hi Adam,Thank you for the 5 star rating.Sincerely,Guest Services

8/10 – Gut

Gina

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Ausstattung
This was a great vacation for our family. The beach, pool, and above all else, the staff that led the games, activities, and special events, made it a great stay. The physical hotel needs upgrading - given the price - and the menus for lunch and dinner need more variety and especially healthy options for kids.
Antwort von Guest Services am 20. Jan. 2023
Dear Gina,We are so happy that your family enjoyed your stay with us, including the private beach, beachfront pool and activities. Your feedback regarding the menu has been shared with the management team as we are always striving to improve the guest experience. We hope to welcome you back in the near future.Warm regards,Guest Services

6/10 – Okay

Lynn Ann, Bluffton

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The property was very pretty. We had two staff members who absolutely made our trip - without Tange and Natalee we would have been lost. We were very surprised by the lack of effort on behalf of most of the staff when we needed help. One of our wake-up calls never happened. The office staff answered our questions - but never followed up with information that would have actually helped us get where we were going. When we were leaving our room for the final time, cleaning staff were just standing around in the hall - no one offered to help us with the door or the suitcases (although we are obviously older). Once, we had a 12:30 pickup time - and lunch didn't start until 12:30. At 12:00 all that food (which we paid for) was just sitting there ready - and we were told too bad, we had to go to the Market, where we had to pay for our lunch. This happened one time at breakfast as well. The best part was being able to take the shuttle to the sister property, the Alexandra - excellent food, excellent amenities, beautiful beach.
Antwort von Guest Services am 20. Jan. 2023
Dear Lynn Ann,We are happy to hear you enjoyed your stay overall, including service at our tour desk and beachfront pool bar and grill, and your visit to our sister resort, Alexandra. Though we are saddened to hear where we felt short in your vacation experience. Wake up calls should always occur as scheduled. And the situation with your departure is unfortunate. If you do visit us again, a call to our Front Desk and our team will be happy to get you assistance with your bags. If food for lunch is ready minutes before you have to go, just let one of our Managers know and they can assist in arrangements before the lunch restaurant is opened. We will share your feedback with the team to help us in preventing this from happening again.Sincerely,Guest Services

2/10 – Ungenügend

Muinat

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The rooms were not well insulated. Unable to sleep several nights due to noises from other rooms. In addition, the food was terrible.
Antwort von Guest Services am 4. Jan. 2023
Dear Muinat,We are sorry you did not enjoy your stay with us including noise from the adjoining room. We are saddened that you did not share your feedback with us during the stay with one of our managers, or in our in-stay survey. Our team could have corrected any issues you encountered for a more enjoyable experience.Sincerely,Guest Services

8/10 – Gut

James

Mit dem Partner gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Personal & Service
Female wait staff are very unfriendly. First impression at check in was not a friendly one. Cleaning crew did bare minimum. Made bed only. Always trash at beach area. Ladder on the raft is broken. Fire and Ice food was disappointing and NICOLA (waitress) was incredibly rude. Kamar at Jamming by the Sea was outstanding! He was a pleasure and went above and beyond.
Antwort von Guest Services am 27. Dez. 2022
Hi James,We are sorry to hear that we fell short for your stay. We strive for excellence guest experiences including warm welcomes for our arriving guests, clean accommodations and common areas and excellent dining experiences. We are saddened that you did not reach out to our management team to share your concerns during your stay so they could be addressed immediately.Sincerely,Guest Services

10/10 – Hervorragend

Elizabeth

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft