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Bewertungen von Hyatt House Portland/Downtown

3 out of 5
Hyatt House Portland/Downtown
2080 SW River Drive, Portland, OR

Bewertungen

8,8

Hervorragend

708 von insgesamt 1160 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
291 von insgesamt 1160 Gästebewertungen haben eine Bewertung von 8 - Gut" "
87 von insgesamt 1160 Gästebewertungen haben eine Bewertung von 6 - Okay" "
39 von insgesamt 1160 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
35 von insgesamt 1160 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

9,0/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Otmar

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Parkmöglichkeiten begrenzt, Valet Parking überteuert
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hyatt House Portland/Downtown am 28. Okt. 2023
Thank you for your valuable feedback.

8/10 – Gut

Melanie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Das Hotel ist neu und gut ausgestattet. Das Parken im Hotel ist deutlich überteuert, aber es gibt sehr gute alternative Parkmöglichkeiten in unmittelbarer Umgebung. Das Hotel ist gut gelegen (mehrere Street-Car Linien sind direkt vor der Tür). Das Personal war wenig hilfsbereit und leider wenig "Service orientiert". Die Frühstückszeiten sind sehr kurz und die Auswahl ist auch für amerikanische Verhältnisse dürftig.
Aufenthalt von 3 Nächten im August 2023
Antwort von Kye am 1. Sept. 2023
Melanie,Thank you for taking your time to fill out this review. Your time and feedback is very valuable to us. we will use the information you provided for training purposes that will help us improve the stay for current and future guests.Thank you again,Hyatt House Portland Downtown Management Team

10/10 – Hervorragend

Hamid

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice waterfront hotel with iris gardens, shops nearby
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Constance

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Constance, thank you for choosing the Hyatt House Portland/Downtown for your stay. It's wonderful that you rated us so highly. We hope to welcome you again in the near future. Safe travels!

10/10 – Hervorragend

YINPORN

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We stayed at Hyatt every time we went to Portland. Great location, free breakfast, pet friendly.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 13. Mai 2024
Yinporn, your loyalty to Hyatt House Portland/Downtown is greatly appreciated. It's good to know that you value our convenient location, inclusive breakfast and pet-friendly policy. We're looking forward to welcoming you back during your next trip to Portland. Safe travels until then!

10/10 – Hervorragend

Anthony

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic location the rooms were all clean and comfortable to stay in no obnoxiously bright lights or sounds entering the room. All of the guests were super chill, and the staff made it a very wonderful experience. I gave it a five because my only knock on it is they charge for two key cards which is silly because this is the only place I’ve ever stayed at where they charge for two key cards
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Anthony, it's wonderful to hear that you enjoyed your stay at Hyatt House Portland/Downtown for its fantastic location, clean, comfortable rooms and peaceful ambiance. It's delightful to know that our team members contributed to a wonderful experience. Regarding the key card issue, we will forward your comments to the relevant department for consideration as we continuously look for ways to improve our guests' experience. We can't wait for your next visit.

2/10 – Ungenügend

Zara

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I called this hotel 5 minutes after I made the reservation for the wrong day. They transferred me to a call center and would not let me change to the next day... To be clear, I wasn't asking for a refund, just to move it 16 hours in the future. So I paid $175 for nothing, and will never recommend this hotel again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Zara, we regret to hear about your experience in changing the reservation date. We understand the need for flexibility in travel plans and it's disappointing that we didn't meet expectations. While the reservation policies are handled centrally, we value your feedback as it helps us refine our guest experiences. We hope that you might consider giving us another chance in the future.

10/10 – Hervorragend

Clara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 14. Mai 2024
Clara, it's fantastic to hear that your stay at Hyatt House Portland/Downtown met your expectations. We appreciate your superb rating and hope to welcome you back in the near future for another stellar experience.

10/10 – Hervorragend

Xiomara

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a great time during our 4 night stay. The hotel was clean the staff was nice, Breakfast was amazing! The pool was heated and clean.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 13. Mai 2024
Xiomara, it's wonderful to hear about your enjoyable time at Hyatt House Portland/Downtown. We're thrilled to hear our cleanliness, friendly team members, delicious breakfast, and welcoming heated pool contributed to a memorable stay. Your positive feedback is highly appreciated and we look forward to welcoming you back in the future.

8/10 – Gut

Jesus h

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Valet parking is very expensive.
Aufenthalt von 5 Nächten im April 2024
Antwort von Customer Service am 14. Mai 2024
Jesus, thank you for your feedback. Hyatt House Portland/Downtown aims to make every aspect of your stay satisfactory. Regarding your comment on parking, we are aware it may be a concern for some guests. Please know we strive to provide parking services that correspond to this central location. Your opinion is invaluable, and we will consider it as we continuously work to enhance our guests' experience.

10/10 – Hervorragend

Frank

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 12. Mai 2024
Thanks for sharing this perfect rating, Frank!We're thrilled to hear you enjoyed your stay at Hyatt House Portland/Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 – Gut

maria

Mit der Familie gereist
Recommend staff very helpful
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 11. Mai 2024
Maria, it's encouraging to hear that the team members at Hyatt House Portland/Downtown offered a helpful service. We appreciate your recommendation and we hope to host you again soon.

10/10 – Hervorragend

Elizabeth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 11. Mai 2024
Elizabeth, thank you for sharing your delightful feedback about your recent stay at Hyatt House Portland/Downtown. We're thrilled that your stay was exceptional. We appreciate your support and hope to be your top choice when you travel to our area in the future!

10/10 – Hervorragend

Scott

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 11. Mai 2024
Thank you for the great rating, Scott!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt House Portland/Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 – Okay

Sarah

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 11. Mai 2024
Sarah, we appreciate your feedback and the time you've taken to rate your stay. We would love to hear more about your experience, as it would help us understand where improvements may need to be made. We endeavor to provide every guest with an enjoyable stay, so your feedback is very important to us. Thank you once again for your review, and we hope to welcome you back in the future.

10/10 – Hervorragend

Gabriela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Definitely would stay here again
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 7. Mai 2024
Gabriela, it's gratifying to read how much you enjoyed your stay at Hyatt House Portland/Downtown. We truly appreciate your kind words and look forward to welcoming you back in the near future.

10/10 – Hervorragend

Charles

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bad Parking Situation. Price gouging for valet and surrounding area is hard to find parking, even though it is all metered or pay parking.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Service am 7. Mai 2024
Charles, we understand your concerns about parking downtown and appreciate your feedback on this matter. It's worth noting that parking rates and availability can sometimes be affected by external factors. Our team members are dedicated to help make your stay as seamless as possible and can provide local recommendations to aid with parking. Despite the parking issue, it's great to see that your overall experience at the Hyatt House Portland/Downtown met your expectations. We're looking forward to welcoming you back during your next visit.

10/10 – Hervorragend

Zussan Karina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Delighted with the place
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 7. Mai 2024
Zussan, it's fantastic to hear you are delighted with Hyatt House Portland/Downtown. It's our mission to provide an enjoyable experience for our guests, and we're overjoyed to have delivered that. We're looking forward to welcoming you back in the future.

10/10 – Hervorragend

Laurie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There is street parking if you can find a spot, but we parked in The Douglas parking garage, across the street, not quite a block. Would stay there again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 7. Mai 2024
Laurie, we're thrilled to hear your stay at the Hyatt House Portland/Downtown met your expectations and you enjoyed the convenient location. We will be happy to welcome you back when you choose to stay with us again in the future. Safe travels until then!

10/10 – Hervorragend

sreymom

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loveeee the text valet. We text from the room and by the time we get down to the lobby the car is ready and waiting for us. Super convenient with two kids and a bunch of bags. Love the kitchen since we have a baby and need to wash bottles and pumps.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 5. Mai 2024
Sreymom, thank you for sharing your experience at Hyatt House Portland/Downtown. It sounds like our text valet service truly made your stay more streamlined, and we're thrilled to hear how convenient you found it, especially when traveling with your family. We are also delighted that our in-room kitchen facilities were suitable for your needs. We hope to welcome you and your family back again soon for another comfortable stay.

10/10 – Hervorragend

Alwyn

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
On the river. Close to restaurants, shops, walking paths.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 3. Mai 2024
Alwyn, it's wonderful to hear you appreciated the Hyatt House Portland/Downtown's riverside location and proximity to local attractions such as restaurants and scenic walking paths. We hope you had a fabulous stay and look forward to your return visit.

8/10 – Gut

Valerie

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place does have what one would want in a long term rental in terms of amenities. The staffs great . The place was clean enough. What I couldn’t get with was parking situation. Limited street parking or valet @49 a day or garage parking @24 overnight it’s steep. I’m staying for 15 nights in Portland so it would be a minimum of $360 on top of $2,100 for the room itself. I stayed one night and opted to go a different route.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 3. Mai 2024
Valerie, it's great to know that you appreciated the comprehensive amenities on offer at Hyatt House Portland/Downtown as well as our exemplary team members. We're sorry to hear, however, about your dissatisfaction with the parking arrangements. We understand how important cost-effective and convenient parking is, especially for longer stays, and will take your feedback into account for future improvements. We hope that you will give us another chance to serve you in the future.

10/10 – Hervorragend

Melissa

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
On checkout day, staff helped me pack and were very helpful and flexible to help me get on my way. I was stunned and never would have thought they'd do that.
Aufenthalt von 11 Nächten im April 2024
Antwort von Customer Service am 2. Mai 2024
Melissa, it's delightful to hear that the team members at Hyatt House Portland/Downtown exceeded your expectations by helping you prepare for your departure. We always strive to make your stay as convenient and enjoyable as possible, and it's fantastic to hear that we succeeded. We hope to welcome you back on your next visit.

10/10 – Hervorragend

danny

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Parking at the hotel was way too expensive but parking garages need by were inexpensive and convenient
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 30. Apr. 2024
Danny, it's wonderful to hear that you found other parking options convenient near the Hyatt House Portland/Downtown. We understand that providing more affordable parking is a suggestion to improve your experience. Rest assured, your feedback is crucial and will be taken into consideration. Looking forward to welcoming you back for another visit in the future.

10/10 – Hervorragend

Vishwajeet

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good location. Downtown a 20 min walk by the path next to the river.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 30. Apr. 2024
Vishwajeet, thank you for your feedback. It's fantastic to know that you found Hyatt House Portland/Downtown's location convenient for exploring the area, especially strolling by the river. We appreciate you choosing our accommodations and hope to welcome you back the next time you're in the city.

8/10 – Gut

Iyke

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
No parking
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 25. Apr. 2024
Iyke, thank you for taking the time to share your feedback. We understand that parking might have been a challenge during your stay and you can rest assured that we continually seek to improve our guests' convenience. It's great to hear that your experience at Hyatt House Portland/Downtown was otherwise positive, and we hope to welcome you back in the future.

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect location for when we come to visit our daughter at L&C.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 25. Apr. 2024
John, it's wonderful to hear that Hyatt House Portland/Downtown's location perfectly meets your needs during your visits to your daughter. We eagerly look forward to having you with us again for your future trips!

10/10 – Hervorragend

Abhishek

Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 22. Apr. 2024
Abhishek, we are thrilled to learn that you enjoyed your experience at Hyatt House Portland/Downtown. Your satisfaction is our utmost reward and we sincerely appreciate the time taken to rate us. We look forward to welcoming you back soon.

8/10 – Gut

Hannah Kyzha

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property is clean. Nice staff. Good amenities. Safe neighborhood
Aufenthalt von 6 Nächten im April 2024
Antwort von Customer Service am 20. Apr. 2024
Hannah, it's great to read about your positive experience at Hyatt House Portland/Downtown. We're glad that you appreciated our clean property, good amenities, and friendly team members. Safety of our guests is indeed a top priority, so it's comforting to hear that you felt secure in our neighborhood. We look forward to your future stays with us.

10/10 – Hervorragend

Eric

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location. Great service.
Aufenthalt von 5 Nächten im April 2024
Antwort von Customer Service am 15. Apr. 2024
Eric, it's fantastic to hear that you enjoyed your stay at Hyatt House Portland/Downtown. We're thrilled you appreciated our prime position and outstanding service. We look forward to welcoming you back for another wonderful experience.

8/10 – Gut

Professor Tracey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 16. Apr. 2024
Professor Tracey, it's wonderful to see that your experience at Hyatt House Portland/Downtown was a positive one. We truly appreciate you choosing to stay with us, and we're looking forward to welcoming you back when your travels bring you to Portland again. Thank you for your review.

6/10 – Okay

Vikas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The mattress was not comfortable and seemed to be worn out. The sofa mattress was also not good enough for sleeping. Otherwise, the hotel was very good with a decent breakfast. The hotel also gave us an early checkin.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 14. Apr. 2024
Vikas, we appreciate your fair feedback regarding your stay. It's unfortunate to hear about your experiences with our room's furnishings, and we're determined to make improvements for future guests. We're glad you found the breakfast satisfying and appreciated the early check-in privileges. Your insights help us better our services and we hope for another opportunity to serve you.

6/10 – Okay

Katie

Mit der Familie und kleinen Kindern gereist
Room and hotel was clean. Booked this hotel specifically for the pool but it was closed. Should post the cleaning schedule so others don’t run into this.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 13. Apr. 2024
Katie, it's great to see that you found the cleanliness of our hotel to your liking. We understand the disappointment of not being able to use the pool during your stay. We take into account your feedback about posting schedules to enhance our future guests' experiences. Thank you, and we hope to see you again.

10/10 – Hervorragend

Elsa, Toa Alta

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 11. Apr. 2024
Elsa, thank you for choosing to stay at Hyatt House Portland/Downtown. It's great to hear you had an excellent experience. We hope to welcome you back again soon!

8/10 – Gut

Emmanuel, Aloha

Gut: Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 11. Apr. 2024
Emmanuel, thank you for your rating on Expedia! We're pleased to learn you had a satisfactory experience at Hyatt House Portland/Downtown. It is our priority to create exceptional guest experiences and your feedback helps us do exactly that. Please do consider staying with us again, we'd love to serve you even better next time!

10/10 – Hervorragend

Emin

Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 29. Apr. 2024
Thank you for the excellent rating, Emin!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hyatt House Portland/Downtown! We look forward to hosting you again soon.

10/10 – Hervorragend

Darci

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My daughter and I stayed for a concert at Kellar and we loved the easy location. We felt safe and secure. Accomodations for us and my daughters service dog were perfect. We loved the breakfast, awesome shower and valet parking! Staff was exceptional! We'll stay again!
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 9. Apr. 2024
Darci, your kind words about the Hyatt House Portland/Downtown make our day! We're delighted both you and your daughter enjoyed your stay and our location was perfect for your concert visit. Our team members strive to provide exceptional service and will be thrilled to hear they hit the mark. It's wonderful to know your daughter's service dog felt welcome and you all enjoyed our breakfast offerings and valet service. We can't wait to welcome you back on your next visit!

8/10 – Gut

wing sze

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 8. Apr. 2024
Wing, thank you for appreciating the cleanliness at Hyatt House Portland/Downtown. Our team strives to provide a spotless environment for our guests. We look forward to seeing you again in the future.

10/10 – Hervorragend

Christopher

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent for a 4 day trip. Everything you would need.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 8. Apr. 2024
Christopher, it's wonderful to hear that Hyatt House Portland/Downtown met all your needs during your four-day visit. We're delighted that your experience was excellent. We hope to have the pleasure of welcoming you back on your next trip.

8/10 – Gut

Tomohide

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Customer Service am 8. Apr. 2024
Tomohide, thank you for choosing the Hyatt House Portland/Downtown and for sharing your high score rating. We're glad you enjoyed your stay and we hope to welcome you back soon. Safe travels!

10/10 – Hervorragend

Sally

Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 26. Apr. 2024
Sally, we're absolutely delighted to see your top rating for Hyatt House Portland/Downtown. It's always a pleasure to know our guests enjoyed their stay with us. Thank you for your review and we look forward to welcoming you back on your next trip to Portland.

2/10 – Ungenügend

Queen

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Staff was great, the beds were like sleeping on pressboards, the pool is so small it's like a kiddie pool.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 5. Apr. 2024
Queen, it's pleasing to hear that our team members were on par. On the other hand, we apologize if certain aspects failed to meet your expectations. Your comfort is paramount to us, so rest assured our dedicated team is focused on improving our bedding quality. Additionally, feedback on our swimming pool is taken into account as we continuously strive to enhance our amenities. We're determined to provide an optimal stay in the future.

8/10 – Gut

Gerald, Woodside

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Thank you for letting me extend my stay while family had an emergency and I had to visit the ICU at OHSU
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 4. Apr. 2024
Gerald, it's heartwarming to hear that Hyatt House Portland/Downtown was able to accommodate you during a challenging time. We hope your family is now in better health and that we were able to provide some comfort during your stay. Wishing you strength during this time and hoping to welcome you back under happier circumstances.

10/10 – Hervorragend

Alin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice clean place, will stay there again.
Aufenthalt von 5 Nächten im März 2024
Antwort von Customer Service am 3. Apr. 2024
Alin, thank you for choosing Hyatt House Portland/Downtown for your stay. We're pleased to hear that you appreciated our cleanliness and are considering a return visit. We strive to make every stay comfortable and memorable, so it's wonderful to know that we succeeded in your case. We look forward to welcoming you back when you travel to our area again.

10/10 – Hervorragend

Esthela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 4. Apr. 2024
Esthela, it's great to hear you had a positive experience at Hyatt House Portland/Downtown. We appreciate your feedback and look forward to hosting you again in the future.

8/10 – Gut

Gerald, Woodside

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I appreciate being able to stay in my room longer than planned. Family member is in ICU and I needed to extend my stay at Hyatt House.
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 2. Apr. 2024
Gerald, it's great to hear that your extended stay at Hyatt House Portland/Downtown accommodated your needs during this sensitive time. Our team strives to offer flexibility and understanding to all our guests in times of unforeseen circumstances. We hope to see you again under happier circumstances.

4/10 – Schlecht

Kristin

Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 19. Apr. 2024
Kristin, it's regrettable to know your stay didn't meet your expectations. We strive to deliver the best service and create memorable experiences. Your feedback is essential and will be taken into consideration. We hope for the opportunity to serve you better in the future.

8/10 – Gut

Gerald, Woodside

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location 3 days there, carpets on 6th floor were not vacuumed, definitely should be done at least every other day Room was spotless, thank you
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 31. März 2024
Gerald, it's wonderful to hear that you appreciated the prime position of Hyatt House Portland/Downtown along with the cleanliness of your room. We're glad our team members could provide that service for you. Regarding the maintenance of the hallways, we understand your concern and will ensure to examine our housekeeping procedures to further enhance guest experiences. We hope to host your stay in Portland again soon.

10/10 – Hervorragend

Maylene

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay in Portland!
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 31. März 2024
Maylene, it's wonderful to hear you had a fantastic visit at Hyatt House Portland/Downtown. We strive to ensure each guest has a remarkable experience. Your recognition is much appreciated and we hope to host you once again soon.

10/10 – Hervorragend

Karen

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was fantastic - friendly, professional and detail oriented. Our room was clean, comfortable and quiet.
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 26. März 2024
Karen, it's wonderful to hear that you had a delightful stay at the Hyatt House Portland/Downtown. We appreciate your kind words about our team members' friendliness, professionalism, and meticulous attention to detail. Additionally, we're glad to hear that your room met your expectations in terms of cleanliness, comfort, and peace. We hope to have the pleasure of serving you again in the future.