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Bewertungen von Casa do Mercado

4 out of 5
Casa do Mercado
Largo Camões, 21, Ponta Delgada

Bewertungen

8,6

Hervorragend

35 von insgesamt 64 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
17 von insgesamt 64 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 von insgesamt 64 Gästebewertungen haben eine Bewertung von 6 - Okay" "
2 von insgesamt 64 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 64 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,6/10

Personal & Service

8,6/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Marcel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very kind and helpful staff. Can only recommend.
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Ekaterina

Mit der Familie gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im April 2023

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Lage der Unterkunft ist hervorragend. Es gibt zwar keine Rezeption, allerdings ist das Personal immer erreichbar und sehr hilfsbereit.
Aufenthalt von 3 Nächten im August 2019
Antwort von Nicolau am 4. Sept. 2019
Thank you very much for you evaluation and comment. Please return again soon :)

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff are friendly, helpful and accommodating.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Carmichael

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Great location. Some minor cosmetic issues with the unit itself but kept clean. Staff was attentive but have limited servicing hours. Responses may be delayed depending on when your questions are sent. One little negative is that there is no elevator. This is expected , however, as most locations in city center will not have elevators unless staying in a hotel. I planning on staying in units 8 or above, be prepared to walk up multiple flights of stairs with luggage.
Aufenthalt von 4 Nächten im April 2024

8/10 – Gut

Juan J

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Mala

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024

8/10 – Gut

Denny

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice property and helpful staff. Great value stay for the cost. I would stay there again.

10/10 – Hervorragend

Andrea

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff here were so incredibly nice and quick to respond to any questions or requests we had. We communicated via Whats ap (text) and that was convenient with the cell phone plan we purchased at the airport. There was no one at the concierge desk at this location but it didn’t matter with the convenience of texting when necessary. The facility is clean and the room was spacious and bright. The only negative were all the stairs to get to the upper floor for senior guests. Something to keep in mind if you are unable to climb up 2 flights of stairs with your luggage by yourself. The location is right in the city centre with lots of shops and restaurants all around. It is also close to the airport bus stop (5 min walk) and literally a 5 minute walk to the board walk/boats and all the restaurants along the water. The area was safe and definitely had all the cultural beauty surrounding it. We were just 5 mins away from where they had the beer fest/dj/welcome gates. Overall, great location, lovely place to stay, great staff and service.
Aufenthalt von 5 Nächten im August 2023
Antwort von Elisabete. am 6. Sept. 2023
Dear Andrea,Thank you very much for the time you took to comment us.It was a pleasure having you with us, we are glad to know that you enjoyed your stay with us and we hope to see you again in a near future.Kindest Regards, Casa do Mercado.

10/10 – Hervorragend

Katia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy buena atención, un trato inmejorable. Instalaciones limpias
Aufenthalt von 1 Nacht im August 2023
Antwort von Elisabete. am 22. Aug. 2023
Dear Katia,Thank you very much for the time you took to comment us.It was a pleasure having you with us and we hope to see you again in a near future.Kind Regards, Casa do Mercado.

10/10 – Hervorragend

Teijo Olavi

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good service and a nice and clean room in the middle of the town.
Aufenthalt von 7 Nächten im Mai 2023

4/10 – Schlecht

Shahla

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
First the bad: Check-in is a hassle if you don’t have wifi or data. Expected to message them upon arrival for them to let you in. If you don’t have wifi you can’t easily message. I had messaged asking if I can check in early. They said no, which was fine. I showed up right at 2, messaged them but no answer for 4min. I called and they finally came by (they aren’t at the apartments but a few minutes away). Getting wifi to message and call for me who did not want to pay for data overseas was an issue. Also, parking is an issue. You have to go a few streets over to find parking. The good: Clean property, spacious and beautiful rooms. They had wine in the room for us and some water, which was really nice.
Aufenthalt von 1 Nacht im Oktober 2022

8/10 – Gut

Bjarne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Tagværelse i centrum
Godt værelselse med altantagvindue, som kræver en bedre vejledning. Trappen meget stejl, når kufferter skal bæres op og ned. Dejligt køkken og brugbar lille gårdhave, hvor 100 cigaretskodder mellem planterne dog bør fjernes. Det hele fungerer fint med nøgleboks
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von Tomás am 19. Okt. 2022
Thank you very much for your review!It was a pleasure having you with us.We hope to hear from you again in the future.

10/10 – Hervorragend

maria

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely and clean room in a great part of Ponta Delgada close to cafes, grocery stores. And the water!!
Aufenthalt von 1 Nacht im August 2022
Antwort von Tomás am 31. Aug. 2022
Thank you very much for your review!It was a please having you with us.We hope to hear from you again in the future.

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Juli 2022
Antwort von Catarina am 22. Aug. 2022
Thank you very much for your time. We are very sorry that you did not enjoy your stay with us. Unfortunately, since it is an anonimous review and a it has no comment we cannot understand what happened and what needs to be improve in our part.Kind Regards.

10/10 – Hervorragend

Laura

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy bien situado, personal muy atento.
Aufenthalt von 1 Nacht im August 2022
Antwort von 2RC am 19. Aug. 2022
It was a pleasure having Laura as a guest. We hope to see you in a near future.

8/10 – Gut

Jean-François

Aufenthalt von 1 Nacht im August 2022
Antwort von Tomás am 7. Aug. 2022
It was a pleasure having you with us. We hope to hear from you again in the near future.

10/10 – Hervorragend

Maxime

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juli 2022

10/10 – Hervorragend

Corey

Aufenthalt von 1 Nacht im Juli 2022
Antwort von Tomás. am 26. Juli 2022
It was a pleasure having Corey with us. We hope to hear from you again in the near future.

10/10 – Hervorragend

Patrick

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean, very quiet and all round great stay!
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Rodrigues am 20. Juli 2022
Thank you for your comment

6/10 – Okay

Kristin

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Very clean, lovely decor and architecture, but basic amenities like shampoo/lotion or even coffee pods for the coffee maker not available. Full kitchen but no salt, pepper, cooking oil, etc. Room to improve!
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Antonio Rodrigues am 20. Juli 2022
We thank you for your observations, we will try our best to improve. Best regards

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hôtel confidentiel en plein centre
Très bien accueilli dans un hôtel très moderne .Chambre agréable avec une literie très confortable et une belle salle de bain. Petit déjeuner en panier devant la porte le matin avec une cuisine entièrement équipée à disposition. Situé en plein centre c’est un très bon plan pour un court séjour : je recommande vivement
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Rodrigues am 20. Juli 2022
Thank you for your comment

8/10 – Gut

Henrik

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Arrival
I found the arrival and check in a little complicated, but otherwise everything else was fine.
Aufenthalt von 1 Nacht im Mai 2022

10/10 – Hervorragend

Arlindo

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Cinco estrelas
Foi excelente
Aufenthalt von 1 Nacht im Mai 2022

8/10 – Gut

Marie

Aufenthalt von 1 Nacht im März 2022

6/10 – Okay

Jose

Mit dem Partner gereist
He probably is much more pleasant in the summer very humid walls were wet but overall an OK place if you’re on the budget
Aufenthalt von 1 Nacht im Dezember 2021

8/10 – Gut

Maria

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Confortável
Aufenthalt von 3 Nächten im Juni 2021
Antwort von Nicolau am 20. Juni 2021
Thank you

10/10 – Hervorragend

Patri, Sevilla

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
La habitación era buenísima, la cocina compartida pero tenía de todo y bastante limpia siempre, todo en general estaba bastante bien.
Aufenthalt von 7 Nächten im Oktober 2020
Antwort von Nicolau am 11. Nov. 2020
Thank You :)

10/10 – Hervorragend

José Maria Goulart

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2020
Antwort von Nicolau am 11. Nov. 2020
Thanks for your review

8/10 – Gut

Federica, Roma

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Complessivamente curato,sobrio e pulito. Posizione ottima
Aufenthalt von 1 Nacht im September 2020

10/10 – Hervorragend

Cidallia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juli 2020

2/10 – Ungenügend

Iván

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
My flight got cancelled and they did not give me an option of reimbursment or voucher, despite advising 11 days before the date.
Aufenthalt von 4 Nächten im August 2020

6/10 – Okay

Verifizierter Reisender

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Beautiful property, unsatisfactory service
Casa do Mercado is a beautiful property but the service was not good. I booked my stay with breakfast but did not receive it. I didnt receive any instruction on how breakfast was served. I saw that other guests had breakfast delivered outside their room but none was delivered outside my room. I wasted money by booking breakfast which was never received. Coffee machine in room had no coffee, water bottle in room was empty and not refilled. WIFI poor.
Aufenthalt von 2 Nächten im August 2020

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 6 Nächten im März 2020
Antwort von Nicolau am 30. März 2020
Muito obrigado pela sua avaliação

10/10 – Hervorragend

Carmen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The facilities are amazing, perfect location, clean and roomy. I would recommend this property for any length of stay.
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Nicolau am 2. März 2020
Thank you very much for your stay and review. We hope that you return again soon With regards from Ponta Delgada

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location. Very clean and close to everything.
Aufenthalt von 5 Nächten im Januar 2020
Antwort von RODRIGUES am 1. Feb. 2020
Thank you for staying with us, it was a pleasure to host you. Best regards

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I really enjoyed staying at This hotel. It was right in the centre of Ponta Delgada. Everything we needed was within walking distance.
Aufenthalt von 14 Nächten im Januar 2020
Antwort von Rodrigues am 1. Feb. 2020
Thank you for staying with us, it was a pleasure to host you. Best regards

2/10 – Ungenügend

Mário

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Money money money
I didnt stay , my flight was cancelled from Flores Island to Sao Miguel Island , an email from Sata airlines was immediately sent to the hotel and Sata airlines also immediately called the property to inform about the flight cancellation due to a storm . At the same time Hotels gold team made a phone call and explained the situation asking for the refund ( booking was made on the previous night) or at least to change the reservation date for the next day but the manger was not open to any solution except for keeping the money and to follow the cancellation policy ,black and white word by word. I also called the property manager but i received the same answer , cancellation or another date is not possible ,i will just keep the money . Never this happenned before anywhere else in the world , usually in special conditions a hotel manager understands that a flight cancellation due to bad weather is something unexpected and different from a no show but this Azorean hotel ,that i am sure sometimes has the same issue when flying to mainland due to frequent bad weather in the middle of the atlantic, had no mercy , money money money !
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Casa do Mercado am 15. Jan. 2020
Compreendemos a sua frustração, pelo cancelamento do voo mas infelizmente são situações que não podemos controlar. Não nos foi pedido a alteração de data da reserva, mas sim o reembolso total do valor da mesma. Teriamos alterado com todo o gosto se fosse feito tal pedido, como já fizemos com outros clientes. Uma vez que a declaração de cancelamento de voo da companhia de aviação que nos foi enviada, não refere cancelamento devido a condições climatéricas, não conseguimos perceber o seu comentário. Seria sensato compreender que se aceitasse mos todos os pedidos de reembolso por cancelamentos de voo, seria uma despesa para nós descabida uma vez que a companhia em questão tem uma taxa de cancelamento elevada. A satisfação dos nossos clientes é para nós deveras importante e trabalhamos arduamente para satisfazer por completo todas as expectativas dos mesmos. Temos uma pontuação geral de 4.4/5, a comprovar a qualidade do nosso serviço. Agradecemos a sua preferência. Com os melhores cumprimentos, Casa do Mercado

10/10 – Hervorragend

Elen, Barcelona

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy céntrico. Habitación amplia. Muy amables, nos devolvieron de motu propio la mitad del importe porque la habitación era de diferentes características a la contratada ( carecía de cocina). Eso dice mucho de la honradez del establecimiento.
Aufenthalt von 8 Nächten im Dezember 2019
Antwort von Nicolau am 6. Jan. 2020
Thank you very much for your review and preference. We hope that you return again soon :)

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Nicolau am 27. Dez. 2019
Thank you very much for your stay and preference. We hope that you return again soon. With regards from Ponta Delgada

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
The room was lovely and clean. There were big windows in the bathroom and bedroom that opened up to a small balcony and view of the street below. It was quiet and the staff are amazing. We have stayed in 3 of the hotels under this company; casa conforto, casa Mercades, and casa arcades. They were all inexpensive, clean, modern and comfortable. We will be returning and this will definitely be where we stay.
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Nicolau am 30. Okt. 2019
Thank you very much for your words and review. We hope to see you again soon. With regards from PDL

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 7 Nächten im Oktober 2019
Antwort von Nicolau am 30. Okt. 2019
Thank you for the evaluation :) With regards from PDL

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 7 Nächten im Oktober 2019
Antwort von Nicolau am 24. Okt. 2019
Thank you for your review. We hope that you enjoyed your stay. With regards from PDL

8/10 – Gut

Jenna

Aufenthalt von 3 Nächten im Oktober 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Neat and clean. Perfect location to walk to waterfront for Food and drink. Quiet.
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Nicolau am 15. Okt. 2019
Thank you for your review as it is very important to us so we can always improve our services. With regards from Ponta Delgada

8/10 – Gut

B, Vancouver, Canada

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was surprisingly modern and comfortable - nicer in real life than the pictures, even (which is rare for hotels)
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Nicolau am 15. Okt. 2019
Thank you for your review as it is very important to us so we can always improve our services. With regards from Ponta Delgada

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Nicolau am 15. Okt. 2019
Thank you for your review as it is very important to us so we can always improve our services. With regards from Ponta Delgada

10/10 – Hervorragend

Sophie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We had a very nice stay. The host was super nice
Aufenthalt von 1 Nacht im September 2019
Antwort von Casa do Mercado am 29. Sept. 2019
Hello Sophie, Thanks for your message. Hope you enjoyed your stay with in Casa do Mercado. I hope to see you again. Best Regards

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
We liked the location just a little east of city center but still very central. First floor rooms have very high ceilings. We appreciated the air conditioning in our room (had to work with settings to get it to quiet down). Simply and tastefully decorated. Bathroom was small but adequate. Really liked the skylight in the bathroom. We were in room 8 upstairs which tall people could not use due to beams and narrow doorways.We liked that it was on the quiet back of the house but floors were pretty creaky in our room. Felt badly for people below us. My main criticism is the bed. Queen sized which was hard to find. The Portuguese must love them some hard mattresses. I woke up with a sore back every morning. For that reason I would not recommend the place to anyone if one likes anything softer than a board. If I had slept better, I would have thought the place was an excellent value. We appreciated that staff used whats app for communication. The gentleman who checked us seemed very nice but spoke so fast we only got half of what he said.
Aufenthalt von 3 Nächten im September 2019
Antwort von Nicolau am 15. Okt. 2019
Thank you for your review as it is very important to us so we can always improve our services. With regards from Ponta Delgada

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2019
Antwort von Casa do Mercado am 29. Sept. 2019
Hello, Thanks for your reservation. Hope you enjoyed your stay in Casa do Mercado. I hope to see you again. Best Regards