Thank you for choosing Iberostar Tucan & Quetzal for your recent holiday. With great concern we read that during your stay we were not able to meet your expectations regarding the service provided by the staff members of The Club, our affiliation program. Allow us to explain that it was created from the need to offer an exclusive experience both to our most loyal repeat customers and new arriving guests, with special benefits, in dream vacation destinations. We regret to know this caused you an inconvenience, as their intention was not to make you feel uncomfortable or pressured, but to give you all the necessary information and we apologize for any inconvenience caused.At our hotel we carefully select all our employees and we take care of their continued training in order to guarantee the high standards of quality that characterize us. Please know that each and every staff member of our Iberostar team works very hard in order to anticipate and please your needs and our goal is to make everything in our hands to make your stay a memorable experience. Please rest assured that we have taken your concerns seriously. We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,

It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday. Also,we are delighted that we could completely satisfy you with our culinary offer. Our chefs work very hard on a daily basis to please our guests with only the finest ingredients and the fact that you noticed this is great to hear.Likewise, we thank you for sharing your observations and we hope that we will be able to serve you again in the future.Best Regards,

We really appreciate you notifying us of your concerns related to your recent stay with us.Rest assured we will take note of the improvement opportunities that your observations offer us. Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests and we are sad that during your stay we did not accomplish our goal with you. We regret any inconvenience during your stay. Once more, we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best regards,

We want you to know that your review of Iberostar Tucan & Quetzal is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience. Also, we are delighted that we could completely satisfy you with our culinary offer. Our chefs work very hard on a daily basis to please our guests with only the finest ingredients and the fact that you noticed this is great to hear.Likewise, we thank you for sharing your observations with us and look forward to welcoming you back again soon.Best Regards,

It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Iberostar Tucan & Quetzal. We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail. Also, we are pleased to read that the wonderful service of our team was able to make your visit memorable.We, therefore want to thank you again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,

We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar Tucan & Quetzal. Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Also, we are delighted to know that our excellent service provided by our team and our wonderful culinary offer has exceeded your expectations.Again we thank you for your positive review of our hotel and we hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,

We would like to express our appreciation for your kind words and positive rating of Iberostar Tucan & Quetzal. It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honour to serve you again in the future at our hotel, until then we wish you all the best.Kind regards,

We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,

First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,

We would like first and foremost to thank you for choosing Iberostar Tucan & Quetzal for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Thank you for sharing this positive feedback and we hope to welcome you back again soon.Best Regards,

We would like first and foremost to thank you for choosing Iberostar Tucan & Quetzal for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Thank you for sharing this positive feedback and we hope to welcome you back again soon.Best Regards,

We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Tucan & Quetzal and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar Tucan & Quetzal.We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon.Best Regards,

First of all, we want to thank you for choosing Iberostar Tucan & Quetzal for the second time. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

Your review of Iberostar Tucan & Quetzal is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.Again, we thank you for your kind comments and we look forward to welcoming you back again soon.Best Regards,

We thank you for choosing Iberostar Tucan & Quetzal as host of your recent vacations.Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiences.We hope to have the honor of hosting you once again on your upcoming vacations.Kindly,

We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,

Your review of Iberostar Tucan & Quetzal is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.On the other hand, we are saddened to hear that our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our Resort. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiences.We look forward to welcoming you back again soon.Best Regards,

We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,

Thank you for sending us your feedback.First and foremost, we sincerely appreciate your words towards our staff who are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.On the other hand, allow us to mention that at Iberostar, we are on a daily quest for culinary perfection. Our team of hand-picked professional chefs, using only the highest quality ingredients aim to please the palates of our valued guests. It is disappointing to read your observations, however, we will take note and use the improvement opportunity that this gives us.We hope to have the pleasure of your company in the not too distant future and we are very grateful for your opinion.Best regards,

Although we sincerely regret reading that your holiday at our hotel was not to your liking, we are grateful that you have taken the time to send us your review.We are saddened to hear that our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.On the other hand, we are very surprised to read about an issue regarding bed linen. Cleanliness is one of the most important aspects of our hotel. We always strive to ensure that our guests have a comfortable stay in a spotless environment. We apologize that you did not receive this impression. In the unusual circumstances of finding a discrepancy in our services, we would urge a guest to advise our team who will correct it immediately.Please rest assured that we have taken your concerns seriously and we hope that you will allow us another opportunity at one of our hotels in the future.Best regards,

First of all, we want to thank you for choosing Iberostar Tucan & Quetzal once again. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.Likewise, we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,

We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Tucan & Quetzal. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,

We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.On the other hand, we are saddened to know that our nightly entertainment program was not to your liking. We will send your impressions to the proper department. Again we thank you for sharing your observations and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,

We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Tucan & Quetzal. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,

We thank you for choosing Iberostar Tucan & Quetzal as host of your recent vacations.We are delighted to know that we could satisfy you with our culinary offer. Our chefs work very hard on a daily basis to please our guests with only the finest ingredients and the fact that you noticed this is great to hear. On the other hand, we sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us. We strive daily for complete customer satisfaction. We assure you that our Maintenance and Housekeeping departments follow a strict maintenance program in order to keep our rooms in tip-top conditions.Likewise, we appreciate the time you have taken to share your comments with us and we hope to have the opportunity to serve you once again in the near future.Best regards,

We would like first of all to thank you for choosing Iberostar Tucan & Quetzal . Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.It is nice to know that you hold us in fond memories and we hope that you visit us again soon.Best Regards,

We would like first and foremost to thank you for choosing us for your recent holiday and also for taking the time to share your opinion with us.It is gratifying to read that our beautiful flora and fauna within our natural surroundings were to your liking. Also, we thank you for highlighting our exceptional staff who are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.On the other hand, we regret to read that we did not fulfill your expectations regarding our gastronomic offer. Gastronomy is one of the pillars of our establishment, and we are on a daily quest for culinary perfection. Our team of hand-picked professional chefs, using only the highest quality ingredients aim to please the palates of our valued guests. It is disappointing to read your observations, however, we will take note and use the improvement opportunity that this gives us.So again, we thank you for sharing this constructive review with us and we hope to welcome you back again soon.Best regards,

We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Tucan & Quetzal. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,

We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you.Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel.Best Regards,