Dear guest, We are sorry that our hotel didn't meet your expectations. We look forward to the opportunity to serve you again and regain your trust. Best regards

Lieber Gast, Vielen Dank für Ihre freundliche Bewertung, Feedback ist immer willkommen. Wir werden Ihre Kommentare mit unseren Mitarbeitern teilen, um unseren Service zu verbessern. Mit freundlichen Grüßen

Dear guest: Thank you for your 4 out of 5 rating - hopefully next time it will be a 5 out of 5 rating! Warmest regards,

Dear WayneThank you for your review! We're thrilled to hear that you found our staff excellent. Providing exceptional service is our priority, and we're delighted that our team made your experience memorable. We appreciate your kind words and hope to welcome you back soon for another fantastic stay!Best regards

Thank you for sharing your feedback with us. We're sorry to hear that you found there was too much walking around during your stay. We're here to ensure you have a pleasant stay, and your feedback helps us do just that. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Thank you for choosing us.Best regards

Hello dear Rafael, thank you very much for giving you the opportunity to live the Princess experience.We appreciate your comments to improve the quality of service for the disabled, we will take it into account.Likewise, we feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

Hello dear Sharon, thank you very much for giving you the opportunity to live the Princess experience.We regret and apologize for the details that were not to your liking, we will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope you enjoyed the rest of your stay despite that.Kind regards.

Hola querida Alejandra, gracias por tomarse el tiempo de calificar al hotel y compartirnos cómo fue su experiencia durante su estancia.Nos sentimos felices y motivados de saber que disfrutó de sus vacaciones con nosotros. Continuaremos haciendo un gran esfuerzo por brindar un buen servicio y experiencias inolvidables a todos nuestros huéspedes.De igual forma agredecemos y tomaremos muy en cuenta sus comentarios para realizar mejoras en nuestro servicio. Muchas gracias por su preferencia, esperamos que pueda volver pronto.Saludos cordiales.

Hola querida Marisol, muchas gracias por contactarnos.Lamentamos y te pedimos nuestras más sinceras disculpas de que tu estancia no haya sido como lo esperabas, nosotros tomaremos muy en cuenta tus comentarios para hacer un reporte y enviarlo al área correspondiente. Esperamos que en un futuro no muy lejano nos permita cambiar su perspectiva y hacer que su estancia sea mejor que esta. Saludos cordiales.

Hello dear Avery, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

Hello dear Matthew, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

Hello dear Matthew J, thank you very much for your generous rating. We would have loved for you to tell us about your experience at the hotel. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Sincerely.

Hello dear Delilah, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

Hello dear Aaron, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

Hello dear Laura, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that she enjoyed her vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

Hello dear Kerry, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

Hello dear Juana. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Kind regards.

Hello dear Paul, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

Hola querida Yadira, muchas gracias por tu generosa calificación. Nos hubiera encantado que nos compartieras cómo fue tu experiencia en el hotel. Recuerda que tu opinión es importante para nosotros. Agradecemos tu confianza en nosotros para tu estancia y esperamos recibirte de nuevo en un futuro. Saludos cordiales.

Hello dear Michael, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

Hello dear Samuel, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

Hola querido José, gracias por tomarte el tiempo de calificar el hotel y compartir con nosotros cuál fue tu experiencia durante tu estadía.Nos sentimos felices y motivados al saber que disfrutó de sus vacaciones con nosotros. Continuaremos haciendo grandes esfuerzos para brindar un buen servicio y experiencias inolvidables a todos nuestros huéspedes.Muchas gracias por su preferencia, esperamos que pueda regresar pronto.Atentamente.

Hello dear JAYARAMAN, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

Hello dear Jeanine, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

Hello dear Jheanell, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

Hello dear Shannon, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.How glad we are that this first experience was to your liking. I hope we can have you back soon, so that you can continue enjoying our natural enclave, holistic activities and gastronomy.Best regards

Hello dear Vivek, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

Dear TinaThank you for sharing your feedback with us. We're glad you enjoyed your stay!We understand that getting a room farther back can be frustrating. We're sorry for any inconvenience this may have caused. Thank you again for your review, and we hope to have the opportunity to welcome you back and provide an even better experience. Best regards

Dear LucasThank you for your fantastic review! We're delighted you had an excellent stay with us. Your satisfaction is our top priority, and it's great to know we hit the mark. We can't wait to welcome you back!Best regards

Dear RobertThank you for your feedback! We're glad to hear that you had a fun time at our resort and found our staff friendly. we appreciate your honesty. We're always looking for ways to improve, and your feedback helps us do that. we're delighted that you enjoyed the resort's atmosphere and had a positive experience with our team. We hope to welcome you back in the future and provide you with an even better stay. Best regards

Estimado IgnacioGracias por tu comentario y por tu honestidad. Lamentamos que tu experiencia con nuestro servicio no haya sido completamente satisfactoria. Valoramos tus comentarios y nos comprometemos a trabajar en mejorar para ofrecer una atención de calidad a nuestros huéspedes.Tomaremos en cuenta tus observaciones para asegurarnos de que futuros visitantes tengan una experiencia positiva. Agradecemos tu opinión y esperamos que nos des otra oportunidad para brindarte una experiencia mucho mejor en el futuro. ¡Gracias por elegirnos!

Dear MichelleThank you for your glowing review! We're thrilled that you felt like royalty during your stay. It’s our aim to provide exceptional service, and we’re glad to hear you had such a great experience. We can't wait to welcome you back! See you soon!Regards

Estimada ClaudiaGracias por compartir tus comentarios con nosotros. Nos alegra saber que el personal fue amable durante tu estancia, pero entendemos que otros aspectos no fueron satisfactorios. Queremos que todos nuestros huéspedes tengan una experiencia excelente y estamos tomando tus comentarios en serio y los compartiremos con nuetsro equipo para mejorar la experiencia de nuestros huéspedes. Gracias de nuevo por tu opinión y esperamos tener la oportunidad de recibirte nuevamente y poder ofrecerte una mejor experiencia. Saludos!

Dear Alethia Thank you very much for your feedback. We're sorry to hear that you experienced long wait times for dining We understand how frustrating this can be. We’re constantly working to improve and your comments help us identify areas where we can do better. We appreciate your patience and will address the issue to provide a better experience for our guests.we would love the opportunity to serve you again and make your stay more comfortable. We look forward to have you with us again!Regards

Dear OlgaThank you for your kind words! We're thrilled that you enjoyed your stay and found our service to be excellent. It's great to hear that you had a wonderful vacation with us.We hope to welcome you back soon for another fantastic experience. Thanks again for choosing us, and we look forward to seeing you again!

Dear ThomasThank you for sharing your opinion with us! We’re glad that our team made you feel welcome and added some fun to your vacation. We pride ourselves on our friendly staff, and it’s great to know they made your stay enjoyable.We’re sorry to hear that the food didn't meet your expectations. We continuously work to improve our menu and offer a variety of options to suit our guests' tastes.Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again and exceed all your expectations!Best regards

Dear MichaelWe are dismayed by your rating, it would have helped us a lot to know how your experience was, since, if your stay was not completely satisfactory, your comments help us improve our service. We hope to have the opportunity to serve you again and totally exceed your expectations. Regards

Dear ZoeThanks for your review! We're glad to hear you enjoyed our pools. We take pride in offering a variety of pool options for our guests, and it's great that you liked them.We hope you had a relaxing time and look forward to welcoming you back. Thanks again for choosing Princess! Best Regards

Dear MariyaThank you for your feedback. We are continually looking for ways to improve, and your comments help us prioritize areas that need attention.We apologize if this affected your stay and want you to know that we're committed to enhancing the guest experience. We value your input and hope to welcome you back soon for a better experience. Thank you for staying with us. Best Regards

Dear DavidThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Best Regards

Dear EllyseThank you for your review and for recommending our hotel! We're glad you enjoyed our large property. It's great to hear that you found our staff friendly and committed to excellent service. We appreciate your observation about the wildlife on our property. We take pride in our natural setting.We're thrilled that you had a great stay with us overall, and we look forward to welcoming you back for another visit. Thank you again for choosing us!Kind regards