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Bewertungen von Accommodation By Willow Brook Lodge

2.5 out of 5
Accommodation By Willow Brook Lodge
Pigeon Forge, TN

Bewertungen

9,2

Wunderbar

658 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
254 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 8 - Gut" "
57 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 6 - Okay" "
28 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
10 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,4/10

Personal & Service

9,0/10

Ausstattung

8,8/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Saskia, Schleswig

Gut: Sauberkeit und Personal & Service
Die Unterkunft war schön. Nur das Wasser im Innenpool war trüb und haben es deshalb nicht genutzt. Frühstück war in Ordnung
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Donna am 10. Mai 2023
Thank you for visiting and for sharing a review.

6/10 – Okay

Lawrence David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Great location.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Donna am 27. Mai 2024
Thank you for visiting and for sharing a review.

10/10 – Hervorragend

Dewan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Donna am 27. Mai 2024
Thank you for visiting and for sharing a review

10/10 – Hervorragend

My Perfect

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es buena y muy tranquila y limpia .
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Donna am 27. Mai 2024
Thank you for visiting and for sharing your review and comments.

10/10 – Hervorragend

Betty

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient location.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Donna am 23. Mai 2024
Ms. Betty,Thank you for visiting and for sharing your review and comments. We hope you visit again soon.

10/10 – Hervorragend

Joseph

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Donna am 23. Mai 2024
Joseph,Thank you for visiting and for sharing a review and your comments. We are happy to hear it was a great stay! Come again soon.

10/10 – Hervorragend

Erin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The beds were very comfortable. Staff was friendly. Everything was clean. Great location. Rooms were small and a little high on the rates.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Steven am 14. Mai 2024
Erin,We are thankful you chose to stay with us and glad to know you enjoyed your stay.

10/10 – Hervorragend

Harlie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was good. The only thing I had to do was clean the shower head. It looked like it hadn’t been cleaned in a while. Other than that everything was amazing and worked well.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Donna am 13. Mai 2024
Ms. Harlie,Thank you for visiting, We are happy to hear you had a great stay. We are sorry about the showerhead, we would have gladly changed it had we known it was an issue. We want you to be totally happy with your stay. Please visit again soon!

4/10 – Schlecht

Marc

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Housekeeping didn't clean toilet, make the bed, or clean the surfaces. They just dropped off towels in the room and removed the dirty ones.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Donna am 13. Mai 2024
Mr. Marc,We apologize if it was not communicated at check in or if you didn't notice the literature in your room to explain the housekeeping policy. We are happy to offer full service if a guest requests. Next time, just let us know and we are happy to do whatever you wish. Our goal is always to provide excellent service to our guests.

10/10 – Hervorragend

Tracy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient to get to Dollywood & Cades Cove. The upgrades made to the lodge were very nice! The staff was also very friendly and helpful.
Aufenthalt von 2 Nächten im April 2024
Antwort von Donna am 28. Apr. 2024
Ms. Tracy,Thank you for booking, we are happy to hear that you enjoyed your visit to Willow Brook. We are always here to help when you return to Pigeon Forge.

8/10 – Gut

samantha

Gut: Sauberkeit
Great locatiom
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Donna am 19. Apr. 2024
Ms. SamanthaThank you for visiting and for sharing a Review. We appreciate our guests and your feedback is appreciated.

10/10 – Hervorragend

nicole

Aufenthalt von 3 Nächten im April 2024
Antwort von Steven am 3. Mai 2024
Nicole,Thank you for you review. We truly appreciate you!

10/10 – Hervorragend

Matthew

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was super nice and the rooms were great. Had the option to use the outside or inside pool as well. Would definitely stay again!
Aufenthalt von 1 Nacht im April 2024
Antwort von Donna am 8. Apr. 2024
Matthew,Thank you for visiting and for sharing a 5 of 5 Review. We love to hear that we have provided another great stay for our guests. We look forward to serving you again in the future.

8/10 – Gut

Jamie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was very well kept. Location was perfect for what we wanted. Easy check in and out. Was disappointed with the continental breakfast. Was the same every day. Would suggest adding more fruit options and some muffin choices and maybe even donut choices throughout the week. I did think the pancake maker was convenient, would recommend getting a couple more of those machines to keep up with the busier times.
Aufenthalt von 6 Nächten im März 2024
Antwort von Steven am 6. Apr. 2024
Jamie,Thank you for your review. We appreciate you and will definitely consider your feedback. We're glad you enjoyed your stay.

10/10 – Hervorragend

Bill

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The place was centrally located, and it was an easy walk to just about anything we wanted.
Aufenthalt von 4 Nächten im März 2024
Antwort von Steven am 6. Apr. 2024
Bill,We agree, our location offers a lot of opportunity to walk to attractions and stay off the bust streets of Pigeon Forge. We appreciate you staying with us and look forward to next time!

10/10 – Hervorragend

Oliver

Everyone was nice and everything clean
Aufenthalt von 2 Nächten im April 2024
Antwort von Steven am 6. Apr. 2024
Oliver,We appreciate your kind words and are thankful you chose to stay with us. We hope to serve you again soon!

10/10 – Hervorragend

Kelly

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Everything was great. My daughter loved the water slide
Aufenthalt von 4 Nächten im März 2024
Antwort von Steven am 3. Apr. 2024
Kelly,We appreciate you and are glad you enjoyed your stay. Hope to see you again soon!

10/10 – Hervorragend

Rhonda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A great stay!
Aufenthalt von 1 Nacht im März 2024
Antwort von Donna am 1. Apr. 2024
Ms. Rhonda,Thank you for the 5 of 5 Review. We are so happy to hear that you had a great stay. It's always our goal to provide a great place for our guests.

10/10 – Hervorragend

Lacie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Steven am 3. Apr. 2024
Lacie,Thank you so much. We appreciate you taking time to review our property and thankful you enjoyed your stay. We look forward to next time.

10/10 – Hervorragend

Laxman Rao

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pools and slide are best
Aufenthalt von 1 Nacht im März 2024
Antwort von Donna am 31. März 2024
Thank you very much for visiting. We are so happy that the weather permitted us to open the outdoor pool a little early this year for guests to enjoy. Please visit again soon.

10/10 – Hervorragend

Angela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Steven am 27. März 2024
Angela,Thank you for your review. We are thankful for you and glad you enjoyed your time here.

10/10 – Hervorragend

DHRUV

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Kids friendly.
Aufenthalt von 2 Nächten im März 2024
Antwort von Steven am 26. März 2024
DHRUV,We are glad you were able to make some memories with your kids at Willow Brook. If the enjoyed the indoor pool, they will really enjoy the outdoor pool. It's opening in a week or 2. Hope to see you there.

10/10 – Hervorragend

Victoria

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice room, clean and comfortable
Aufenthalt von 1 Nacht im März 2024
Antwort von Steven am 26. März 2024
Victoria,Thank you so much! We hope to see you again soon!

6/10 – Okay

Emily

Mit der Familie gereist
Gut: Personal & Service
This property was average at best. It definitely didn’t look near as nice as the pictures make it look. There were areas that were dirty and hadn’t been cleaned. The TV was grainy. I did like that we were right on the strip, and it was so easy to get everywhere.
Aufenthalt von 2 Nächten im März 2024
Antwort von Steven am 26. März 2024
Emily,We are truly sorry that your stay was anything but the best. We hope to have an opportunity to serve you again. If you ever have an issue with room please let a staff member know so we can make your stay as enjoyable as possible.

10/10 – Hervorragend

Heather

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was nice. The pillows weren’t the best and the refrigerator was not clean on the top (it had food crumbs and brown liquids on it). The beds were comfy and the indoor pool was perfect for my kids.
Aufenthalt von 3 Nächten im März 2024
Antwort von Steven am 23. März 2024
Heather,We are sorry to hear you had any issue during your stay. Next time please let a staff member know if there's an issue and it will be taken care of. If your kids likee the indoor pool, they'll surely enjoy the outdoor pool and it's opening soon. Hope to serve you again soon!

8/10 – Gut

Tara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Right in town
Aufenthalt von 3 Nächten im März 2024
Antwort von Donna am 22. März 2024
Ms. Tara,We certainly are blessed with a great location. We are happy that you visited and hope you will come again soon!

10/10 – Hervorragend

Andrew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Freshly remodeled, slight musty smell in room, but would stay again, pool and hot tub great! Also no pac n plays or cribs
Aufenthalt von 1 Nacht im März 2024
Antwort von Steven am 23. März 2024
Andrew, Thank you for your review. We're sorry you had any issue and if you ever do please let a member of our staff know. We are glad you enjoyed your stay. We do rent pack n plays for 8 per night just so you know. We hope to serve you again soon.

10/10 – Hervorragend

Laura

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was great and courteous.We loved the indoor heated pool and indoor hot tub. The room was clean and the fridge was bigger than a mini fridge. There was a clean microwave. We liked the heat lamp in the bathroom. The breakfast was hot with more options than a standard continental breakfast, and there was a pancake machine our whole family enjoyed. We will come again.
Aufenthalt von 3 Nächten im März 2024
Antwort von Steven am 21. März 2024
Laura, Thank you for your kind review. These are the reviews our staff works so hard for and it's nice to know when we hit the mark. We hope to serve you again soon!

10/10 – Hervorragend

Dayna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great Property and close to a lot of activities!!
Aufenthalt von 3 Nächten im März 2024
Antwort von Steven am 21. März 2024
Dayna,We are thankful for you and hope to see you again soon!

10/10 – Hervorragend

DAVID

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything is accessible
Aufenthalt von 1 Nacht im März 2024
Antwort von Donna am 19. März 2024
Mr. David,We are so happy to hear that you enjoyed your visit to Willow Brook. Our goal is to always provide a great stay for all guests.

10/10 – Hervorragend

Melissa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the rooms and the theme throughout the property, it felt very homey.
Aufenthalt von 1 Nacht im März 2024
Antwort von Donna am 17. März 2024
Ms. Melissa,Thank you for visiting and for sharing a review. We are happy to hear that you enjoyed our property. Our goal is to provide our guests an atmosphere where they do feel at home and welcome. We appreciate you!

10/10 – Hervorragend

David, Running Springs

Aufenthalt von 1 Nacht im März 2024
Antwort von Steven am 3. Apr. 2024
David,Thank you for your review. We are glad you enjoyed your stay and appreciate the opportunity to serve you.

4/10 – Schlecht

Chad

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Arrived around 11 and the security guard was working the window. He couldn’t find my reservation and then told me to rebook with him. I told him it was nonrefundable. He ended up having to call someone to come in and I sat outside for 20 minutes waiting. I eventually got in and it was a decent stay. The check in process put a bad taste in my mouth
Aufenthalt von 1 Nacht im März 2024
Antwort von Donna am 13. März 2024
We apologize that you had an issue at check in. Our Third Party reservations come through a separate website and since you only booked it moments before you came to the desk for check in, our Third Shift staff member had some difficulty finding it. We hope you will give us and Pigeon Forge another opportunity to serve you.

6/10 – Okay

Stacia

Mit dem Partner gereist
The bed was comfortable and room spacious, but the facility seemed runned down.
Aufenthalt von 1 Nacht im März 2024
Antwort von Donna am 6. März 2024
Thank you for visiting and for sharing your review. We appreciate our guests and your opinion is important to us. While we are an older property, we do work hard to keep it up to date.

10/10 – Hervorragend

Zipporah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I love it
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Donna am 28. Feb. 2024
Zipporah,We hope you loved it enough to visit again. Thank you very much for your review and comment. We hope you had a wonderful time in Pigeon Forge.

10/10 – Hervorragend

Ana

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We really enjoyed our stay and loved the jacuzzi in the room! The Brazilian Steakhouse near by is fantastic!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Donna am 28. Feb. 2024
Ms. Ana,Thank you for visiting and for sharing you review. We are happy to hear you enjoyed your stay at Willow Brook, please come again soon. We agree that the Brazilian Steakhouse is a great choice when visiting.

8/10 – Gut

Stephanie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay I would come back with my kids for family vacation
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Donna am 28. Feb. 2024
Ms. Stephanie,Thank you for visiting and for sharing your review. We certainly hope you will return and bring your family. Our outdoor pool, area will open in a few weeks and it's a big hit with kids.

10/10 – Hervorragend

tarah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Donna am 28. Feb. 2024
Ms. Tarah,Thank you for visiting and for sharing your 5 or 5 Review. We appreciate our guests and love to hear from them.

10/10 – Hervorragend

Jennifer chatman

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Donna am 26. Feb. 2024
Ms. Jennifer,Thank you for the 10 of 10 Review. We are pleased to hear you had a great stay. Please visit again soon.

10/10 – Hervorragend

Tanya

Mit der Familie und kleinen Kindern gereist
The kids loved the indoor pool. Breakfast was great. Staff was friendly. Would definitely stay again!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Donna am 25. Feb. 2024
Thank you for visiting, We are happy to hear that you enjoyed the pool and breakfast and that our staff took good care of you. We look forward to serving you again soon.

8/10 – Gut

Leslie

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Steven am 21. März 2024
Leslie,Thank you for your review. We hope to serve you again soon!

10/10 – Hervorragend

Tyler

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay
Recently remodeled and still in the process of doing so. Great place and friendly staff right in the heart of all attractions.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Donna am 24. Feb. 2024
Thank you for visiting and for sharing your kind review. We are so happy you enjoyed your visit.

10/10 – Hervorragend

Payton &

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My husband and I had a great stay with the Willow Brook Lodge, staff was very nice, easy check in and check out, great breakfast included. Clean and friendly! 10/10 recommend, we will definitely stay there again!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Steven am 24. Feb. 2024
Payton,We are thankful you chose to stay with us and we are glad you enjoyed it. We look forward to serving you again soon!

8/10 – Gut

Larry

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Donna am 24. Feb. 2024
Thank you for visiting and for sharing your review. We are so glad you came!

10/10 – Hervorragend

Katelynn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tennessee Mountain vacation
It was amazing! Our family had a great time.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Donna am 23. Feb. 2024
Ms. Katelynn,Thank you for such a sweet review. We love it when our guests have a great time. We are always here and look forward to hosting you again.

10/10 – Hervorragend

Dennis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice clean place. Close to everything. Good breakfast.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Donna am 22. Feb. 2024
Mr. Dennis,Thank you for visiting and for sharing your review. We hope you had a great time in Pigeon Forge and will come again soon.

10/10 – Hervorragend

April

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
All good
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Steven am 20. Feb. 2024
April,Thank you for staying with us and taking time to review our property. We hope to serve you again and again.

8/10 – Gut

Brian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful hotel!
Overall, we truly enjoyed our stay at Willow Brook Lodge. The hotel was clean. Towels are changed out daily , which is rare since Covid. The location was great. The fireplace and whirlpool tub was perfect for our honeymoon. The biggest issue we had was the heating/air unit in the room. Generally, we use them to block out noise, especially at night. The units here are very quiet. And you can hear everything, including outdoor traffic off the highway, adjoining rooms, etc… My words of advice are to bring a travel fan to block out noise at night. We will definitely stay again. We enjoyed our stay!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Steven am 20. Feb. 2024
Brian,We are glad to know you enjoyed your time here. Sometimes we have fans available to borrow at the front desk, so always ask. Also you can request a jacuzzi room over the outdoor pool to get away from the street noise. We look forward to next time.

10/10 – Hervorragend

Daniel

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and great location. We were there for a gymnastics meet on the other side of the river. I will definitely book this hotel next year again
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Donna am 19. Feb. 2024
Thank you so much for booking. We hope you had a Great Weekend and we look forward to serving you again in the future.

8/10 – Gut

Brittany

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Donna am 19. Feb. 2024
Brittany,Thank you for visiting and for sharing your review. We appreciate you and hope you enjoyed Pigeon Forge. Please visit again soon!