Dear Lothar,Thank you so much for rating us 'excellent' expressing your wonderful and memorable experience at our property.We look forward to welcoming you again in the near future.

Dear Thomas,Thank you so much for your kind feedback which is highly valued.Please allow us to inform as well that at our property all in-house guests truly appreciate the complimentary of swimming pool, gym, steam, sauna... and we always got excellent feedback in overall.While looking forward to welcoming you again in the near future for a greater experience.

Dear Heinrich,Thank you so much for leaving a great review score after a recent stay.We are happy that you were delighted during stay and we look forward to welcoming you again.

Dear Oskar,Thank you so much for sharing with us your happy moments through this good scoring.We are delighted to receive this rating and we look forward to welcoming you again in the near future.

Dear Peter,We regretted that your experience in the past year was unpleasant and we take this opportunity to inform as well that our check-in time is at 2pm but our colleagues always try their best to accommodate all requests as early as we could. Our guests are always complimented with a good welcome drink and, of course, we take a little time to inform/notify guests about key information.The Management sincerely looks forward to the most pleasure of welcoming you again so that we could reassure your next visit with great experiences.

Dear Valued Guest,Thank you so much for your moment of time sharing us such a wonderful feedback after your recent stay.We look forward to the most pleasure of welcoming you again in the near future.

Dear Michael Kurt,We have read all the highlights you made and we appreciate your moment of time.These had been shared with our team and we all look forward to the pleasure of welcoming you again in the not too distant future.

Dear Mr. Walter,Thank you so much for your precious time sharing us the feedback which we greatly appreciate.Your review had been shared with our relevant departments; well, Mr. Walter, this truly gives us a good room for improvement which we can ensure that our future guests and/or your next visit shall be very pleasant at whichever area they/you will have been to at our hotel. We look forward to welcoming you again in the near future.

Dear Mr. Josef, Thank you for your time to share your review with us. We appreciated it and noted on your comment. We apology for the inconvenient noise from the event at the Cloud9 Skybar. As for the breakfast buffet we arrange accordingly to the number of guest in house, should the guest in house had lower number we will prepare ala carte breakfast. For your information our hotel just reopened back for operation this month December 2021 since March this year and we are slowly getting back to normal business operation. Once again we thank you for your support and look forward to welcome you back.

Dear Mr. Kai Rainer, Thank you for your time to give us your review. We will certainly share with my team on the good service. We apology for the inconvenient due to some event set up going on during your stay with us. We look forward to welcome you to stay with us and once again we wish you Happy New Year and a safe celebration

Dear Mr Thorsten N. Firstly let me sincere apologize that we failed to meet your service standards and expectations. Thank you for your review. We understand that a young man like you who grew up in a very wealthy, well organised country has top, high expectations on his guest service. Which is fair enough and well understandable. Traveling in less educated and development countries do intend to have a different service standard as we are not able to push yet to the rich and well established European standards. As a Swiss born hotelier, living for many years in Asia, I do know and deeply understand your frustration, especially as a European traveler, a poor country my be a cultural shock and add to the misunderstanding. Luckily, your review doesn't reflect the majority of our guests staying with us. Wherever humans work, errors can happen. We have immediately changed your room and have apologized for this error. In general, our guests to compliment our breakfast with everything available which is international standard in Asia and of course those expectations are subjective. We do take care of our team training to ensure their young eyes do see their work goals as high standards as our guests from more developed countries expect it. I believe in your case, we failed to do so, which I greatly apologize. Of course it is your good right to slam a small family hotel on this platform with a 1* review to express your anger and disappointment that we did not deliver your expected, high international service and cleaning level. Your review is motivating our teams to ensure that we will keep training our teams to get better. I thank you for your understanding and maybe I could touch your heart for your consideration and cultural understanding. Stay. Inspired Noel O. Furrer

Dear Martin Thank you so much for your great comments about your guest experience. We hope that we will be able to welcome you again very soon! Stay. Inspired Noel O. FURRER

Thank you very much for your great comments and we do hope you will return back. SUN&MOON family is ready to welcome you again. Stay. Inspired Noel O Furrer

Dear Olivier We are very delighted to read your amazing words which we will share to the entire team! Thank you for staying with us and we are hoping to welcome you back again, soon! Stay. Inspired Noel O. Furrer General Manager

Dear Anonymous Thank you so much for your outstanding rating which our team truly appreciate. About the deposit, we are truly sorry to have implemented such options since a few guests have tricked our "Goodwill" and disappeared without paying or damaging the rooms and then run away. I truly understand that this may have a bitter taste. Unfortunately some foreign guests feel that they can abuse a poor country with their actions. About the time of refund of the deposit if you use the credit card for deposit, it depends on the credit card holders bank as the credit card holder needs to do an effort and contact his bank to release the block. As you can see in some of our 1* reviews, some guests then blamed our hotel and rated it with a bad review although the action was out of the hotel's hand. We thank you for not letting this issue affect your ratings, we are appreciating your good validation and we wish to apologize for this subject from the bottom of our Hearts. We hope we still can count you to our loyal guests. Thank you! Stay. Inspired Noel O. Furrer General Manager

Herzlichen Dank fuer Ihre gute Bewertung und wir freuen uns Sie wieder bei uns begruessen zu duerfen. Stay. Inspired Noel O. Furrer

Dear valuable guest We are sorry that our hotel with its facilities and guest service did not match with your price expectations. I personally always suggest to the travels to research their destination and location first, prior bookings to avoid disappointment. I would love to personally learn where we fall short in deliver Quality vs. Pricing. I hope to hear back from you, as we are very eager to learn from our guests, as only like that we can improve and get better. Stay. Inspired Noel O Furrer

Lieber Carlo Herzlichen Dank fuer Deine herzliche Bewertung and wir haben uns sehr gefreut Dich bei uns su haben. Es wuerde uns super freuen auf TrupAdvisor Deine gute Bewertung zu lesen! Ganz herzlichen Dank! Stay. Inspired Noel O Furrer

Thank you for your top rating and thank you for choosing to stay with us at SUN & MOON, Urban Hotel. We hope to welcome you back again very soon! Stay. Inspired Noel O Furrer

Thank you so much for your great review! We hope to welcome you again soon. Stay. Inspired Noel O FURRER

We thank you for your comments and we will ensure we can improve your said point. We are truly honored to have you as our guests and we look forward to see you back again, very soon. Stay. Inspired Noel O Furrer

Thank you, Thank you, Thank you! We look forward to welcoming you back home, far away from home. Stay. Inspired Noel O Furrer

Dear Andi Thank you so much for your full point number of 5* you have given to our hotel, facilities and service. You have mentioned the price is on the higher side we are aware of it and we are fully committed to deliver the expected service and quality to it. Within our pricing we calculate all your positive sides you have mentioned, safety, security location food quality drinks (alcohol) quality English speaking team members, and many mote factors are calculated within our pricing. We are glad that you have choosen our hotel and we hope to welcome you back home again, very soon! Stay. Inspired Noel Furrer

Thank you so much for your kind review and yes you are right, mostly Urban Hotels are based in the down town of a city therefore the noise level can be a bit disturbing, and on the other side, all the tourist attractions are reachable within walking distance plus many great restaurants and bar are just surrounding the area. The choice is yours! Thank you for staying with us and we hope to welcome you back home again very soon. Stay. Inspired Noel Furrer

Thank you, Pascal We truly appreciate your kind review and we hope to welcome you home very soon again! Stay. Inspired Noel Furrer

Dear Hbmo We thank you so much for your kind review and we apologize that you felt closed up in the hotel room. Upon your next stay, please mention you like to get a view and we are more than happy to arrange for your if available. Thank you so much for your stay and for your great words about the style of our hotel, the view and the great location of our hotel. We truly appreciate it! Thank you! Stay. Inspired Noel O Furrer

Thank you so much for your kind review, we truly love your words and appreciate your time you take to write this review to us. We hope to see you back very soon! Stay. Inspired

Dear Value guest, Refer to your inquiry, we would like to recommend you to visit Royal Palace, National Museum, Central Market, Russian Market, Tuol Sleng Genocide Museum, Choeung Ek Museum and Wat Phnom. For more detail please kindly contact with our front office team upon you check in. Best Regards,

Thank you so much for your kind review and comments! We truly appreciate it! Stay. Inspired Noel Furrer

Thank you so much for your amazing and positive review. SUN & MOON team truly appreciate your time you toke to write about us and to share your great experience with the travelers around the world! We hope to welcome you back again soon here in Phnom Penh! Stay. Inspired Noel Furrer General Manager

Thank you so much for your kind review and comments! We truly appreciate it! Stay. Inspired Noel Furrer

Dear Mr. Charles,Thank you so much for this good rating expressing your good satisfaction while staying at our property.While looking forward to welcoming you again in the near future.

Dear Pradip,Thank you so much for such a subtle use of phrase expressing all the great atmosphere that you had received while staying at our property.We are delighted that one of our talents, Sieklyn, had played a professionally key role in making your stay memorable. While looking forward to welcoming you again in the near future.

Dear Mr. Richard,Thank you so much for your great compliment about our property after a recent stay.Your kind feedback signifies one of the intriguing truths, that is undeniably valued by most of our guests, the centralized location of the hotel where all attractions are just within walking distance including to the Mekong River Bank as well as the Royal Palace...We once again extend our gratitude to you for being our VIP while visiting Phnom Penh and we look forward to welcoming you again.

Dear Kin,Thank you so much for your kind compliment about our property in overall through your good rating.We shall be delighted to welcome you again in the near future with the aim of bringing up your experiences to a greater level and if there is any assistance you may need, please feel free to let us know.

Dear Mr. Richard,Thank you so much for your great compliments in overall about our property.We are happy to learn that you had all the good moments here and we look forward to welcoming you again in the near future.

Dear Akihiro san,Thank you so much for your kind compliment after a recent stay at our property.We are delighted that you had all the good moments here and we look forward to welcoming you again in the near future.

Dear Paul,Thank you so much for your great compliment about our property.The entire team looks forward to welcoming you again in the near future.

Dear SHINOBU,Thank you so much for your kind compliment toward our property, mainly about the friendliness of our talents.We are delighted that you had a good stay and a memorable experience in overall, and we look forward to welcoming you again in the near future.