2 Außenpools, Sonnenschirme

Bewertungen von Raffles Hotel Le Royal

5 out of 5
Raffles Hotel Le Royal
92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom, Phnom Penh

Bewertungen

9,0

Wunderbar

260 von insgesamt 401 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
100 von insgesamt 401 Gästebewertungen haben eine Bewertung von 8 - Gut" "
28 von insgesamt 401 Gästebewertungen haben eine Bewertung von 6 - Okay" "
7 von insgesamt 401 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
6 von insgesamt 401 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,2/10

Personal & Service

9,2/10

Ausstattung

9,0/10

Zustand der Unterkunft

9,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Thomas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Dennis de Groot general Manager. am 23. Jan. 2024
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful review and kind rating which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot general Manager.

10/10 – Hervorragend

Matthias

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2020
Antwort von Hotel Manager am 13. März 2020
Dear Matthias, On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our team members with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Warm regards, Dennis de Groot Hotel Manager.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel, great service, great stay. Thank you!
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Hotel Manager am 12. Okt. 2018
Thank you for your 5 star rating, I will gladly share your lovely comments about our great hotel, Great service and more so a great stay with our team, Warm Regards, Dennis de Groot Hotel Manager

6/10 – Okay

Armand aus Köln, köln, NRW

Gut: Personal & Service
Ruhig angenehe Atmosphäre jedoch immer Trinkgeld
Gutes Hotel mit Geschichte, alter Stiel, man wird oft abgezockt Endrechnungen muss Mann unbedingt kontrolieren
Aufenthalt von 4 Nächten im Februar 2018
Antwort von Jean-Pierre Joncas am 13. März 2018
Dear Armand aus Koln, We are delighted you generally enjoyed your stay but concerned that some areas did not meet your expectations. We hope to have the opportunity to better serve you on your next trip to Phnom Penh. Jean-Pierre Joncas Hotel Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von General Manager am 3. Jan. 2017
Thank you! Jean-Pierre Joncas Hotel Manager

10/10 – Hervorragend

Inge, Hannover

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
WELCOME HOME
Ich habe schon oft dort gewohnt und sehr gern immer wieder. Der Empfang ist herzlich. Ich hatte ein kostenloses Upgrade und einen Butlerservice.
Antwort von Cyrille Carmona am 9. Sept. 2015
Dear Hannover, Thank you for your loyalty and kind comments about our services. We look forward to welcome you soon again. Kind Regards Cyrille Carmona Hotel Manager

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super luxeriöses Hotel
Super luxeriöses Hotel, im Zentrum. Jede Tür wird einem durch das Personal geöffnet. Der Pool und die Zimmer sind spitze. Haben ein King Size Bett gebucht, feinste Kissen und Decken. Unbedingt den "berühmten" Elephant Cocktail in der Elephant Bar.

8/10 – Gut

Horst, Stahnsdorf

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gerne wieder!
Gerne wieder!

10/10 – Hervorragend

Tim

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing hotel, 5 star in every respect but combined with the intimate feeling of a home. The housemaids deserve a special mention, the rooms are absolutely every day. Breakfast is maybe average for this standard hotel but was that because all else excelled?
Aufenthalt von 3 Nächten im April 2024

6/10 – Okay

Michele

Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Michele

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Sharon

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Truely one of my favorite hotels in the world. impeccable on all levels from service to food to facilities. The hotel was built in the 1920s and is so special. I loved my time there!!
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 1. Apr. 2024
Dear Sharon,Thank you for taking the time to share your experience after your recent stay at Raffles Hotel Le Royal. We are honored to be counted among your favorite hotels in the world, and we are delighted to hear that you had an impeccable experience with us.It brings us great joy to know that you found our service, food, and facilities to be exceptional. Preserving the unique charm and historical significance of our hotel, built in the 1920s, is something we take great pride in, and we are thrilled that it contributed to making your time with us so special.Your kind words are truly appreciated, and we look forward to the pleasure of welcoming you back to Raffles Hotel Le Royal for another unforgettable experience in the future.Warm regards,Dennis de GrootGeneral ManagerRaffles Hotel Le Royal

10/10 – Hervorragend

Claire

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was so good W Hotel in Phenom Penh.
Aufenthalt von 7 Nächten im März 2024
Antwort von General Manager am 1. Apr. 2024
Dear Claire,Thank you for sharing your feedback following your recent stay at Raffles hotel Le Royal in Phnom Penh. We are delighted to hear that you had such a positive experience with us.Warm regards,Dennis de GrootGeneral ManagerRaffles Hotel Le Royal

10/10 – Hervorragend

Anders

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Mitt favorit hotell i världen no 1
Ett av världens mest fantastiska hotell. Stil, klass, historisk atmosfär, god mat. Jag bodde här första gången 1989 och har sedan dess återkommit
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Dennis de Groot General Manager am 18. Feb. 2024
Dear Anders,Thank you ever so much for gracing us with your glowing review following your recent stay at Raffles Hotel Le Royal. Your kind words resonate deeply with our commitment to providing an unparalleled luxury experience for our esteemed guests.It brings us immense pleasure to hear that Raffles Hotel Le Royal holds the title of your favorite hotel in the world, marking it as your number one choice. Your unwavering loyalty over the years, from your inaugural visit in 1989 to your recent sojourn, is a testament to the enduring allure and timeless elegance that defines our establishment.Indeed, our ethos of blending style, class, and historical charm with culinary excellence is at the heart of everything we do. We take great pride in curating an atmosphere that transcends time, ensuring each moment spent within our hallowed halls is imbued with a sense of enchantment and refinement.Your perfect score speaks volumes to the dedication of our staff who strive tirelessly to exceed the expectations of discerning guests such as yourself. Your satisfaction is our utmost priority, and we are delighted to have surpassed your expectations in every aspect of your stay.On behalf of the entire team at Raffles Hotel Le Royal, I extend our sincerest gratitude for your continued patronage and for entrusting us with your cherished moments. It is our privilege to be your sanctuary of choice, and we eagerly await the opportunity to welcome you back for many more memorable experiences in the years to come.Warm regards,Dennis de GrootGeneral ManagerRaffles Hotel Le Royal

10/10 – Hervorragend

Diane

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a wonderful stay. Service was perfect. I was a bit upset because I confirmed with the manager several days before my trip that they would have the Superbowl available to watch on the TV. Not only did they not have it but they didn’t have any idea what the Super Bowl even was. I had to scramble last minute to buy a subscription to watch it
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Dennis de Groot General Manager am 15. Feb. 2024
Dear Diane,Thank you immensely for sharing your recent experience with us here at Raffles Hotel Le Royal. We are overjoyed to hear that your stay was nothing short of wonderful and that our service met your expectations.Your feedback regarding the Super Bowl availability is certainly concerning, and we apologize sincerely for any inconvenience this may have caused you. We understand the importance of catering to our guests' preferences, and it is regrettable that we failed to deliver on this occasion. Rest assured, we will address this internally to ensure that such miscommunications are rectified promptly, and our staff are well-informed about upcoming events.Your satisfaction is of paramount importance to us, and we appreciate your understanding and patience in this matter. Should you decide to honor us with your presence again in the future, we will endeavor to exceed your expectations in every aspect of your stay.Once again, thank you for choosing Raffles Hotel Le Royal for your accommodation needs. We look forward to welcoming you back soon for another memorable experience.Sincerest,Dennis de GrootGeneral ManagerRaffles Hotel Le Royal

10/10 – Hervorragend

Raffana, Chicago

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a really wonderful stay. Service was exceedingly good. The rooms are beautiful and artfully laid out. My only regret is not staying longer.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Dennis de Groot General Manager am 12. Feb. 2024
Dear Raffana,Thank you for choosing Raffles Hotel Le Royal for your recent stay and for taking the time to share your glowing review. We are delighted to learn that you had a truly wonderful experience with us.It brings us immense joy to hear that you found our service to be exceedingly good and that you appreciated the beauty and thoughtful layout of our rooms. Providing our guests with exceptional service and luxurious accommodations is at the heart of what we do, and we are delighted that we could exceed your expectations in this regard.Your regret about not staying longer is truly a compliment, and we hope to have the pleasure of welcoming you back for an extended stay in the near future. It would be our privilege to continue providing you with unforgettable experiences and ensuring that every moment of your stay is as perfect as the last.Once again, thank you for your kind words and for entrusting us with your stay. We look forward to the opportunity to host you again soon at Raffles Hotel Le Royal.Warmest regards,Dennis de GrootGeneral Manager Raffles Hotel Le Royal .

8/10 – Gut

Dorothy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great and staff amazing, with the exception of the bell captain who was only interested in his kick back, from taxi or tuk tuk drivers.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Dennis de Groot General Manager am 12. Feb. 2024
Dear Dorothy,Thank you for selecting Raffles Hotel Le Royal as your accommodation choice and for sharing your recent experience with us. We are delighted to hear that your overall stay was enjoyable and that you found our staff to be exceptional.However, it is with sincere regret that we learn of your encounter with our bell captain. Please accept our heartfelt apologies for any inconvenience caused by this lapse in service. We hold ourselves to the highest standards of hospitality, and your feedback is invaluable in helping us to maintain these standards.Rest assured, we will thoroughly investigate the matter and take appropriate action to ensure that such incidents are not repeated in the future. Upholding the trust and satisfaction of our guests is paramount to us, and we are committed to addressing any shortcomings promptly and effectively.Once again, we appreciate your feedback and thank you for choosing Raffles Hotel Le Royal for your stay. We hope to have the pleasure of welcoming you back soon for a flawless experience that exceeds your expectations.Warmest regards,Dennis de GrootGeneral Manager Raffles hotel Le Royal

8/10 – Gut

Dario

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Dennis de Groot - General Manager am 8. Feb. 2024
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your recent review which has been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future for hopefully a 10 out of 10. Best regards, Dennis de Groot general Manager.

10/10 – Hervorragend

Arthur

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Dennis de Groot general Manager. am 22. Jan. 2024
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot general Manager.

10/10 – Hervorragend

joakim

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Just a really good hotel💯
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Dennis de Groot general Manager. am 9. Jan. 2024
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards,

10/10 – Hervorragend

Edward

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Dennis de Groot general Manager. am 8. Jan. 2024
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards,

8/10 – Gut

Callum

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The hotel is lovely and clean, pretty and comfortable. My issue is with the service / training. Within the main restaurant in this apparent 5 star hotel I was very clear about being vegetarian and not eating meat or fish. Firstly I was delivered a dish with beef in that was not ordered, then after explaining again and being apologised to I was given a dish with fish sauce. All fairly unacceptable, especially with the prices being so much more expensive than they should be here, I had better service / understanding at the local street food vendors! During my stay I had booked a car to take me back to the airport, this was confirmed with a lovely handwritten note with my key. Upon checkout they seem to have misplaced my booking so had no transportation and was told to book my own. When my car arrived to the hotel I was told by the concierge that the car I had booked with the hotel was waiting for me.. a rather confusing and exhausting experience which just put a dampener on the day. The elephant bar is a lovely place to relax - sometimes, on other nights it appears to be a rowdy, loud unpleasant place to be with shouting guests / a heard of screaming children running around.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von General Manager am 8. Jan. 2024
Dear Callum,Thank you for taking the time to share your recent experience at Raffles Hotel Le Royal. We are delighted to hear that you found our icon to be lovely, clean, and comfortable. However, it deeply concerns us to learn about the challenges you faced regarding our service, particularly with regards to your dietary preferences and transportation arrangements.Please accept our sincerest apologies for the inconsistencies you encountered during your dining experiences. We strive to accommodate all dietary needs with precision and grace, and it is disheartening to hear that we fell short in meeting your expectations. Rest assured, we have addressed these concerns with our culinary team and are reinforcing our training protocols to ensure that such oversights do not recur.Your transportation mishap upon checkout is equally regrettable and not reflective of our usual standards. We understand the inconvenience caused and are revisiting our internal procedures to prevent any miscommunications or misplacements in the future. Your feedback is invaluable, and we are committed to enhancing our service reliability and efficiency.Regarding the ambiance at the Elephant Bar, we appreciate your observations. We continuously strive to maintain a serene and pleasant atmosphere for all our guests, and we will be reviewing our operational strategies to ensure consistency in the ambiance across different times and occasions.We genuinely appreciate your constructive feedback, Callum, as it assists us in pinpointing areas that require immediate attention. Your comfort and satisfaction are our utmost priorities, and we hope to have the opportunity to restore your confidence in our services during your future visits.Should your travels bring you back to Phnom Penh, we would be honored to welcome you once more and provide you with the exceptional experience that reflects the true essence of Raffles Hotel Le Royal.Sincere regards,Dennis de GrootGeneral ManagerRaffles Hotel Le Royal

8/10 – Gut

juan andres

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von Dennis de Groot general Manager. am 8. Jan. 2024
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards,

10/10 – Hervorragend

Timothy

Mit dem Partner gereist
Gut: Ausstattung
Lovely hotel & the staff are excellent made us feel extremely welcome
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Dennis de Groot General Manager am 19. Okt. 2023
Dear Timothy,Thank you for your wonderful 5-star review! We're thrilled to hear that you had such a lovely experience at Raffles Hotel Le Royal and that our excellent staff made you feel extremely welcome. Your kind words mean the world to us.We can't wait to welcome you back for another luxurious stay. If you have any feedback or specific preferences for your next visit, please feel free to share them. We're here to make your future stays even more extraordinary.Warm regards,Dennis de GrootGeneral Manager

10/10 – Hervorragend

Thomas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Dennis de Groot General manager am 10. Okt. 2023
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful rating which has been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot General Manager.

10/10 – Hervorragend

kenneth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
-
Aufenthalt von 4 Nächten im September 2023
Antwort von Dennis de Groot General manager am 10. Okt. 2023
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful rating which has been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot General Manager.

10/10 – Hervorragend

Kwok Wai Willy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Dennis de Groot General manager am 10. Okt. 2023
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful rating which has been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot General Manager.

10/10 – Hervorragend

Robert, Athens

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This colonial-style hotel not only is an important part of Cambodia’s history, it is a most lovely and relaxing retreat from the hustle and bustle of Phnom Penh. The room we were in was exceptionally comfortable and elegant. The pool is an extraordinary refuge from the heat. And the staff makes every effort — and then some — to spoil the guests.
Aufenthalt von 4 Nächten im Juli 2023
Antwort von General Manager am 29. Aug. 2023
Dear Robert,Thank you so much for taking the time to share your wonderful review of your recent stay at Raffles Hotel Le Royal in Phnom Penh. We truly appreciate your kind words and are delighted to hear about your exceptional experience with us.It warms our hearts to know that you found our colonial-style hotel to be an important part of Cambodia's rich history. We take immense pride in preserving the heritage and charm of our property while providing a haven of relaxation from the hustle and bustle of Phnom Penh.We're thrilled to hear that you enjoyed your comfortable and elegant room. Our team is dedicated to ensuring that every guest has a memorable and luxurious stay, and your words confirm that we're on the right track.The pool, as you mentioned, is indeed an extraordinary refuge from the heat of Phnom Penh. We're delighted that you were able to take full advantage of this serene oasis during your stay. It's the perfect place to unwind and escape the city's warm embrace.Our staff takes great pride in their commitment to guest satisfaction, and it's heartwarming to know that their efforts exceeded your expectations. Your recognition of their dedication motivates us to continue providing exceptional service.Once again, thank you for choosing Raffles Hotel Le Royal as your retreat in Phnom Penh. We hope to welcome you back in the near future for another unforgettable stay. If there's anything specific you'd like during your next visit, please don't hesitate to let us know. We're here to make your stay as exceptional as possible.Warm regards,[Dennis de Groot General ManagerRaffles Hotel Le Royal

10/10 – Hervorragend

cedric

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2023
Antwort von Dennis de Groot General Manager. am 14. März 2023
Dear Cedric,On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your recent review which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot General Manager.

10/10 – Hervorragend

marianne

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Raffles is the most amazing hotel. Everything done to perfection at all times. Always a memorable experience
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Dennis de Groot - General Manager. am 3. März 2023
Dear Marianne,Thank you for sharing your wonderful experience at Raffles hotel Le Royal with us and the online community. It is truly heartwarming to read that we were able to exceed your expectations and provide you with a memorable stay.Our team takes great pride in delivering exceptional service and attention to detail, and we are delighted to hear that you found everything to be done to perfection during your time with us. We strive to provide each of our guests with a personalized and unforgettable experience, and we are thrilled to have accomplished that with you.Once again, thank you for your kind words and for choosing Raffles for your stay. We look forward to welcoming you back for another unforgettable experience in the near future.Warm regards,Dennis de GrootGeneral Manager.Raffles hotel Le Royal

10/10 – Hervorragend

Barry, London

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel, excellent service, lovely food & facilities - a very enjoyable stay!
Aufenthalt von 2 Nächten im Januar 2023
Antwort von Dennis de Groot General Manager am 9. Feb. 2023
Dear Barry,Thank you for taking the time to leave a review of your stay with us! We are thrilled to hear that you had a beautiful and enjoyable experience at our hotel. Your kind words about the excellent service, lovely food, and fantastic facilities are greatly appreciated. It is great to know that we were able to meet your expectations and make your stay with us a memorable one. We hope to have the opportunity to welcome you back in the future. Thank you for choosing to stay with us!Dennis de GrootGeneral ManagerRaffles Hotel Le Royal.

10/10 – Hervorragend

Liling

Aufenthalt von 1 Nacht im Januar 2023
Antwort von Dennis de Groot general Manager. am 9. Feb. 2023
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot general Manager.

10/10 – Hervorragend

Lene Brun

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Dennis de Groot general Manager. am 9. Feb. 2023
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot general Manager.

10/10 – Hervorragend

Matthew

Gut: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2022
Antwort von Dennis de Groot general Manager. am 9. Feb. 2023
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot general Manager.

6/10 – Okay

Hiroyasu

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
夫婦で2ベッドルームを4日間過ごしましたが、洋服ダンスが少ないので、トランクに下着、替え洋服をいれぱなしにせざるを得ず非常に不便。歯ブラシが2本提供されたが、同色の為不便。違う色の歯ブラシを提供すべし。
Aufenthalt von 4 Nächten im Oktober 2022
Antwort von Dennis de Groot General Manager am 9. Feb. 2023
Thank you for taking the time to share your feedback about your stay with us. We are sorry to hear that you faced some inconvenience with the limited space for your clothes and the toothbrushes provided. We will make sure to take your suggestions into consideration and work towards improving the comfort and convenience of our guests. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Thank you again for staying with us.Dennis de GrootGeneral Manager.Raffles Hotel Le Royal.

10/10 – Hervorragend

Patrick

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
beuatiful old colonial hotel wonderfully maintained. staff were so helpful and did everything they could for us
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Dennis de Groot General Manager am 9. Feb. 2023
Dear Patrick,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found our property to be beautiful and well-maintained, and that our staff were helpful and accommodating. We take great pride in our colonial history and strive to maintain the beauty and charm of the property while offering our guests the highest level of service. It is wonderful to know that we were able to exceed your expectations and make your stay with us a memorable one. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future!Dennis de GrootRaffles Hotel Le Royal General Manager

10/10 – Hervorragend

Andreas

Aufenthalt von 2 Nächten im April 2022
Antwort von Dennis de Groot General Manager am 9. Feb. 2023
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot general Manager.

8/10 – Gut

PHAN

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Hotel Manager am 15. März 2022
Thank you for taking your time in your recent review through your warm review and kind rating, Best Regards. Dennis de Groot Hotel Manager

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 5 Nächten im Juni 2021
Antwort von Hotel Manager am 25. Juni 2021
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot Hotel Manager.

10/10 – Hervorragend

Gun-Britt

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
En pärla i Phnom Penh
Fantastiskt vackert hotell mitt i centrala Phnom Penh. Stora, fina pooler i en vacker trädgård. Mycket stora och fräscha badrum. Utmäkt frukost.
Aufenthalt von 3 Nächten im Februar 2020
Antwort von Hotel Manager am 16. März 2020
Dear Gun-Britt, On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our team with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot Hotel Manager.

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2020
Antwort von Hotel Manager am 13. März 2020
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot Hotel Manager.

10/10 – Hervorragend

David, Spaldibg

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean staff very helpful thing was to much, the was nice.
Aufenthalt von 3 Nächten im Februar 2020
Antwort von Hotel Manager am 20. Feb. 2020
Dear David. On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot Hotel Manager.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2020
Antwort von Hotel Manager am 20. Feb. 2020
Thank you for your recent review and kind 5 star rating, Best Regards. Dennis de Groot Hotel Manager

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Hotel Manager am 18. Feb. 2020
Thank you for your recent review and warm rating, I will gladly share your review about our hotel with our team. We look forward to seeing you back soon with us again. Sincere regards, Dennis de Groot Hotel Manager

8/10 – Gut

Benjamin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2020
Antwort von Hotel Manager am 8. Feb. 2020
Dear Benjamin, Dear FWalsh Family, Thank you for your kind and warm rating, I will gladly share your recent review with our team. We truly look forward to welcoming you back for a 5 star experience in the near future. Sincere regards, Dennis de Groot Hotel Manager

6/10 – Okay

Robert

Gut: Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Not Great for the Cost
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Hotel manager am 27. Jan. 2020
Dear Robert, It is unfortunate that we did not meet your expectations and hope to learn more regarding your recent experience and stay with us so we can better serve you in the future. Please feel free to reach out to me could I be of any further assistance. Sincerely, Dennis de Groot Hotel Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
nice staffs, supportive, friendly, nice pools, beautiful scenery from terrace. Want to come back here in a few years.
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Hotel manager am 14. Jan. 2020
On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Best regards, Dennis de Groot Hotel Manager.

10/10 – Hervorragend

MO

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
非常に丁寧で親切なサービスを有難うございました。
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Hotel Manager am 3. Feb. 2020
Dear MO, Thank you for your kind and warm rating, I will gladly share your lovely comments about our hotel and service with our team, Sincere regards, Dennis de Groot Hotel Manager

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
廊下もお部屋も改装されていて優雅なホテルライフを送れます。 お部屋を使って分かったのでが、やはり年数が経過しているホテルですので、いくら内装を変えても、やはり水回りには難点があります。これはまあ、致し方ありません。
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Hotel Manager am 27. Jan. 2020
フイードバックにお時間を頂ありがとうございます。またお会いできるのをお待ちしています。 Dennis de Groot Hotel Manager

10/10 – Hervorragend

Anna

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Hotel Manager am 14. Jan. 2020
Dear Anna, On behalf of the entire team at Raffles Hotel Le Royal, we would like to express our heartfelt and sincere gratitude for your recent review which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the near future. Warm regards, Dennis de Groot Hotel Manager.