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Bewertungen von Marco Polo Hotel Phnom Penh

4 out of 5
Marco Polo Hotel Phnom Penh
67, St105, Sangkat Boeung Prole, Khan 7 makara, Phnom Penh, Phnom Penh

Bewertungen

8,8

Hervorragend

11 von insgesamt 15 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
1 von insgesamt 15 Gästebewertungen haben eine Bewertung von 8 - Gut" "
1 von insgesamt 15 Gästebewertungen haben eine Bewertung von 6 - Okay" "
2 von insgesamt 15 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
0 von insgesamt 15 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

8,8/10

Personal & Service

9,6/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Cristina

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Tharat am 29. Jan. 2024
Dear Value Guest, Thank you for choosing the Marco Polo Hotel and for giving us a perfect rating. We are happy that you enjoyed your stay and we are looking forward to having you again in our hotel.

4/10 – Schlecht

Shailesh, Troy

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Didn’t like: I had booked 3 rooms. Two rooms were in excellent condition. One of the rooms had bad air condition and it wasn’t cooling. They changed the room, the same issue existed and it wasn’t cooling. We complained and the offered another room, but by then it was time to leave in the next morning. I complained to the receptionist and ask her to tell the manager for some refund, but never heard from him. Good: Good facility, dining and laundry facilities. Rooms were clean and nice, except one room with air conditioning issues mentioned above.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Tharat am 8. Feb. 2024
Dear Valued Guest. Thank you for taking the time to share your experience with us. Please accept my apology for any inconvenience. Thank you again for your feedback and I do hope to be able to welcome you back.

10/10 – Hervorragend

Samantha

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great spot!
Very nice hotel, clean, good location, friendly staff.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Tharat am 5. Feb. 2024
Dear Value Guest, Thank you for choosing the Marco Polo Hotel and for giving us a perfect rating. We are happy that you enjoyed your stay and we are looking forward to having you again in our hotel.

10/10 – Hervorragend

Shigeru

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Tharat am 29. Jan. 2024
Dear Value Guest, Thank you for choosing the Marco Polo Hotel and for giving us a perfect rating. We are happy that you enjoyed your stay and we are looking forward to having you again in our hotel.

10/10 – Hervorragend

Birgit

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
WONDERFUL HOTEL
Wonderful experience. Modern clean. Great breakfast. Love it would definitely stay again
Aufenthalt von 2 Nächten im November 2023
Antwort von Tharat am 29. Jan. 2024
Dear Value Guest, Thank you for choosing the Marco Polo Hotel and for giving us a perfect rating. We are happy that you enjoyed your stay and we are looking forward to having you again in our hotel.

10/10 – Hervorragend

Andrew

Aufenthalt von 3 Nächten im Juni 2023
Antwort von Tharat am 19. Juli 2023
Dear Value Guest, Thank you for choosing the Marco Polo Hotel and for giving us a perfect rating. We are happy that you enjoyed your stay and we are looking forward to having you again in our hotel.

10/10 – Hervorragend

Andrew

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A true 4 star hotel. Very clean and modern. Excellent, helpful staff.
Aufenthalt von 2 Nächten im April 2023
Antwort von Sotharat am 27. Apr. 2023
Dear valued guest,Thank you for giving us a good rating and a good review for our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again in our hotel.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im März 2023
Antwort von Tharat am 24. März 2023
Dear Value Guest, Thank you for choosing the Marco Polo Hotel and for giving us a perfect rating. We are happy that you enjoyed your stay and we are looking forward to having you again in our hotel.

10/10 – Hervorragend

Calvin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was very modern. Staffs were very friendly and tentative. The airline missed 2 of our luggage the staff helped us called the airport to get an eta. Laundry facility was great. One day we woke up and didn’t have hot water we called the front desk and not 5 minutes someone knock on the door the check. We went about our ways as we had planned. When we got back in a couple of hours it was already fix. We loved this hotel and we will definitely stay here next time we are in Cambodia. We have already recommend this hotel to our family who have plan to visit.
Aufenthalt von 6 Nächten im Februar 2023
Antwort von Sotharat Chau am 21. Feb. 2023
Dear Calvin,Thank you for your kind review! We truly appreciate your kind words about our staff. It’s definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

6/10 – Okay

James

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Ok hotel. Room comfortable. I was down graded, working on executive floor. Hotel gsve me free breakfast but breakfast was fair to poor
Aufenthalt von 1 Nacht im September 2022
Antwort von Tharat am 13. Sept. 2022
Dear Value Guest, Thank you for choosing the Marco Polo Hotel and for your positive review. We are happy that you enjoyed your stay and we are looking forward to having you again in our hotel.

10/10 – Hervorragend

Wante

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
很好的體驗
服務人員很親切並快速完成，房間也很乾淨，設備很新，電梯有持卡管控比較安全不會有閒雜人等進來，唯一美中不足就是sky吧晚上聲音太大會吵到11樓的睡眠，建議晚上10點以後音量要調小不要影響到樓下層的休息。
Aufenthalt von 5 Nächten im August 2022
Antwort von Sotharat Chau am 2. Sept. 2022
Dear Valued Guest,Thank you for choosing the Marco Polo Hotel and for your positive review. We are glad to hear that you had a wonderful staycation with us, It's our pleasure to be at your service and we look forward to welcoming you again soon.

8/10 – Gut

Angeline

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Nice hotel..could have been even more impressive
The hotel is brand new with wonderful new technology..which was impressive. We were a little taken with the cockroaches we found in our room after coming back from dinner though..did not expect that from a five star hotel..but the customer service was quick to respond to rectify things by moving us and apologies..was impressed with the recovery.
Aufenthalt von 4 Nächten im Juli 2022
Antwort von Sotharat am 4. Aug. 2022
Dear Valued Guest Thank you for choosing the Marco Polo Hotel and for your positive review. We are glad to hear that you had a wonderful staycation with us, It's our pleasure to be at your service and we look forward to welcoming you again soon.

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Tharat am 5. Juli 2022
Dear Valued Guest. Thank you for choosing Marco Polo Hotel. We appreciate that you taking the time to feedback about your stay. Deep apologized again that we didn’t make a wonderful staying experience, We’ll keep improving and expecting your next visit.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Tharat am 13. Juni 2022
Dear value guest, Thank you for a perfect rating! We look forward to welcoming you again soon. Best regards, Sotharat Chau

10/10 – Hervorragend

Brad

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone was extremely courteous
Aufenthalt von 2 Nächten im April 2022
Antwort von Sotharat am 18. Apr. 2022
Dear Brad, Thank you for the great review! We look forward to welcoming you again soon. Best regards, Sotharat Chau