Dear Mr. Wilhelm, First and foremost, thank you for having chosen Pattaya Garden Hotel as the hotel of choice for your recent stay. Also, we would like to thank you for having taken the time to give us the feedback. Based on the rating you have given us, it appears as though we have failed to meet your expectations and we offer our sincere apologies to you. We do take note of your very low ratings in the breakfast areas and we are very concerned to learn of your dissatisfaction in almost all areas of our hotel services. Especially given your unusually low rating, we would very much value your added feedback in how exactly we have failed as we are very ambitious to serve all our guests to their full satisfaction and indeed to exceed expectations. I would like to once again offer our sincere apologies as we have clearly failed in this regard on this occasion. Your comments have been shared and addressed with the department heads concerned for further improvement and rectification. Mr. Wilhelm, we appreciate your comments as it is only through caring guests such as yourself and through your feedback that we are able to continually monitor and improve both the quality of our products and standards of services provided. With this in mind we once again thank you for your feedback and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely,

The hotel must thank you very much for giving us five stars and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future.

Thank you very much, we are appreciated your comments.