Dear Dejan, Thank you for taking the time to tell us about your experience at the Pullman Paris Centre Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,

Thank you very much for this amazing review.Your satisfaction is our greatest reward!We hope to welcome you again in the future:)Sincerely,

Martin, Thank you very much for this fabulous review.We are very happy to have participated in the success of your stay.We look forward to welcoming you again very soon,Have a lovely day,

Dear Mr Phurbu Lhamo,We thank you for taking the time to share your experience following your stay with us.Your feedback is very precious for us to improve our quality of services.We hope to welcome you in the future, Best regards,

Thank you Hugo for this oustanding review:)Have a lovely day, Céline - Guest Experience Manager

Dear Guest, Thank you for your oustanding review, Your satisfaction is our greatest reward!Hope to welcome you again!Best regards,

Liebe Anette, vielen Dank für Ihre Rückkehr und es tut uns aufrichtig leid, dass unsere Teams die Zuteilung Ihrer beiden Zimmer nebeneinander nicht richtig antizipiert haben. Die vorgeschlagene Lösung passte nicht zu Ihnen und wir hätten Sie bei Ihren Wünschen besser begleiten sollen, um einen hervorragenden Aufenthalt in Paris zu erreichen. Wir stehen Ihnen weiterhin zur Verfügung und die Nachverfolgung wurde mit unseren Empfangsteams durchgeführt. Aufrichtig,

Thank you very much for rating us!

Deae Guest, Thank you very much for your positive feedback! We are very delighted that your experience with us was such a success, that you appreciated the work of our staff and our hotel in general! We wish you a very nice week, best regards.

Dear Younggoo, Thanks for the rating! We are very pleased that your experience was a success! Have a great week,

Dear Guest, I am very sorry about our Wellness area... I completely understand that you must have been looking forward to it. But indeed we had to close it following an incident completely unpredictable and out of our will. We hope to reopen the Spa and pool facilities by the end of the year though. I wish you a great day and hope that we will have the opportunity to welcome you again! Best regards, Arnaud

Dear Guest, Thank you for the review! Great to see you enjoyed our services. All the team of the Pullman Paris Centre-Bercy wishes you a lovely day! Arnaud - Guest Relations.

Dear Guest, Thank you for your review. I see that you did not enjoyed your breakfast experience, that why I will share your feedback with our breakfast manager in order to improve our quality. I am sorry if that was not up to your expectations. I hope that you will leave us the chance to do better ! Have a nice day.

Deat Guest, Thank you so much for your feedback ! This is always a pleasure to have such comment like that. I am glad that you delighted your trip. I wish you to have a nice day.

Cher Client, Merci pour votre retour, cela nous va droit au cœur ! Nous vous souhaitons une très belle journée et à bientôt !

Dear Guest, Wouaw !!! Thank you so much ! This is always a pleasure to have some so good reviews like yours. I will share it with our team. All the staff wish you to have a nice day and will happy to welcome you back !

Dear Guest, Thank you so much for your wonderful feedback ! This is with a real pleasure that i'm sharing your review with our team. I really hope that you will have the opportunity to come back to leave another amazing experience ! Have a nice day.

Dear Guest, Thank you for your feedback, this is always a pleasure to read such review like your and to share with our team ! I hope that you will come back very soon to try again all of our services like the pool and spa by Sothys ! I wish you to have some lovely day !

Dear Anonymous, Thank you very much for sharing your experience with us. We are happy that you enjoyed your stay and that you liked the location of our hotel. We are looking forward to seeing you again and wish you a very nice day. Sarah - Guest Relations.

Chère Miriam, Je vous remercie pour cette superbe note et espère que nous aurons la chance de vous revoir prochainement dans notre hôtel. Excellente journée ! Sarah - Guest Relations.

Dear Guest, Thank you for your feedback. We are sorry if this incident disturbed your stay. We have check your room in order to fix this problem. We really hope that we will have the opportunity to welcome you back to leave you a better memory of your stay. Best Regards.

Dear guest, Thank you for your feedback. Please note that we are opening a SPA in January 2019. We will be happy to welcome you at that time, Kind regards Axelle Xerri Guest Experience Manager

Dear Guest, Thank you for your review. We are delighted that you enjoyed your stay. We are indeed transforming our lobby with a new design. We are very sorry if it disturbed your stay and hope that you will have the opportunity to come back and enjoy our new services. We hope to welcome you again soon ! Camille - Guest relations

Dear Andrea, Thank you very much for your excellent review. We are delighted that you enjoyed the hotel ! See you soon, Camille - Guest relations

Dear Christoph, Thank you for taking the time to write a review. We are glad that you keep a general great memory of your stay. Concerning the cleanliness of the shower, I am very sorry to read that and be assured that we will do our best to avoir such incidents from happening again. Also, we are sorry if the hotel's transformation disturbed your stay. We hope that you will have the opportunity to come back when it is done, in order to make the most of the new services we are creating and enjoy your stay in a different environment. See you soon, Camille - Guest relations

Dear Guest, Thank you for your review following your stay. Your compliments will be shared with our teams. We hope to welcome you again very soon. Camille - Guest relations

Dear Guest, Thank you very much for your review. We hope to welcome you again very soon. Camille - Guest relations

Dear Guest, Thank you for your review. We are glad that you enjoyed your stay and the area. Feel free to tell us what you would like us to improve for your next stay. See you soon, Camille - Guest relations

Dear Bernd, Thank you very much for your positive review. We are glad to see that your enjoyed our rooms. We hope to see you again soon ! Camille - Guest relations

Cher Florian, Merci pour votre retour. Nous sommes ravis de constater que vous gardez un bon souvenir de notre hôtel et espérons vous revoir bientôt. Camille - Guest relations

Dear Guest, Thank you for your review. We are glad that you enjoyed your stay. We are indeed transforming the lobby in order to create a modern environment. We hope that you will have the opportunity to come back and to make the most of our new services. We remain at your disposal. Camille - Guest relations

Dear Guest, Thank you for taking the time to write a review about your stay. Your compliments will be shared with our teams. We hope to see you again, very soon. Camille - Guest relations

Dear Guest, Thank you for taking the time to write a review about your stay. We are very sorry for the towels. It will be reported to our teams. Indeed, it is not in our habits to deliver this quality of service. For the rest, we are glad that you enjoyed your stay and we hope that we will have the opportunity to welcome you again very soon in order to let you a greater memory of our hotel and staff. Camille - Guest relations

Dear Stefan, Thank you for your review ! See you soon, Camille - Guest relations

Dear Guest, Thank you for your review. We are glad that you enjoyed your stay. See you soon, Camille - Guest relations

Dear Guest, Thank you for taking the time to write a review about your stay. We are indeed transforming the lobby of our hotel and we are very sorry if it disturbed so much your stay. Some days have been particularly impacted and we recognize that it may have troubled you. The transformation should not impact our rooms and we really apologize if it did. We would be glad to welcome you again, and personally, in order to deliver you a better quality of service, when the tranformation is done. We remain at your entire disposal and wish you a great week-end. Camille - Guest relations

Dear Guest, Thank you for this excellent review. We are glad that you enjoyed your stay ! See you soon, Camille G - Guest relations