Lobby

Bewertungen von Homewood Suites by Hilton Ottawa Downtown

4 out of 5
Homewood Suites by Hilton Ottawa Downtown
361 Queen Street, Ottawa, ON

Bewertungen

8,8

Hervorragend

629 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
241 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
64 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
37 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
31 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,0/10

Personal & Service

9,0/10

Ausstattung

9,2/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Markus

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Mega Lage und ganz tolles Personal. Immer hilfsbereit, wenn die richtige Fame an der Rezeption war. Super Frühstück ist besonders zu erwähnen. Parken in Downtown kostenpflichtig, aber ausreichend vorhanden. Die TG ist bewacht, kann aber auch für größere Wagen sehr eng werden.
Antwort von GM am 27. Aug. 2023
Dear Markus,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your breakfast, as well as our service and location. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,Wayne DayGeneral Manager

8/10 – Gut

Alexander

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im August 2023
Antwort von Donnalee Hinds, Guest Assistance Manager am 21. Aug. 2023
Good Morning Alexander. We are happy to know that you had a lovely stay with us. We anticipate your next stay, and we are sure to hit a perfect score. We wish you a productive day! See you soon.

10/10 – Hervorragend

Oliver

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfekt
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von GM am 25. Okt. 2022
Dear Oliver, Reviews just don't get any better than this one. Thank you so much for your support of our Homewood Suites and your five-star rating. We loved having you as our guest and we can't wait to welcome you back! Best, Wayne Day General Manager

8/10 – Gut

Patrizia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Große, saubere Zimmer. Frühstücksauswahl war in Ordnung. Das Personal war sehr nett.
Aufenthalt von 2 Nächten im September 2022
Antwort von GM am 1. Okt. 2022
Dear Patrizia,We love to hear our friendly staff left such a favorable impression. I sincerely appreciate you taking the time to recognize their dedication to providing exceptional service. It was a pleasure to host you; we hope you will find a reason to visit again soon.Sincerely,Wayne DayGeneral Manager

8/10 – Gut

Sarah

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2022

10/10 – Hervorragend

Christian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Toller Aufenthalt - jederzeit wieder!
Wir hatten einen wundervollen Aufenthalt, bereits an der Rezeption wurden wir äußerst höflich und zügig betreut, das Zimmer war ganz hervorragend und auch das Frühstück hat alles geboten. Besonders zu erwähnen sind der tolle Fitnessbereich und das Indoor- Schwimmbad, was ich in vergleichbaren Hotels noch nie so gut gesehen habe. Danke für den angenehmen Aufenthalt.
Aufenthalt von 2 Nächten im Mai 2022
Antwort von GM am 12. Juni 2022
Dear Christian, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Sincerely, Wayne Day General Manager

8/10 – Gut

Rosalie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Services am 10. Mai 2024
Dear Rosalie,Thank you for your 4/5 review! We are happy that you were satisfied with your stay experience and hope to host you again in the future.

10/10 – Hervorragend

Vincent

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great stat
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 7. Mai 2024
Dear Vincent, Thank you for choosing us and leaving a stellar rating. Without the specifics, it's even more heartening to know you had a positive experience. We strive to meet our guests' expectations, and it seems we hit the mark during your stay. Looking forward to welcoming you again soon. Best, Wayne Day, GM

10/10 – Hervorragend

Shahin Amirpour

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Services am 10. Mai 2024
Dear Shahin Amirpour,Thank you for your 5/5 review! We are very happy that your experience exceeded your expectations and we hope to welcome you again in the future.

10/10 – Hervorragend

Janet

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Travelled with family - the room was spacious and front staff made the kids feel very special. It was great! Have recommended it repeatedly. Will stay there again.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von GM am 5. Mai 2024
Dear Janet, I appreciate you sharing your kind review with us and other travelers. I'm delighted that we were well-suited to your family vacation. I'm happy you could take advantage of our spacious suites and fun location. We look forward to hosting your family again soon. Best, Wayne Day, GM

6/10 – Okay

Frank

Gut: Zustand der Unterkunft
I did not like the fact that i was placed on the same floor as a bunch of teen agers that made noise all night
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 29. Apr. 2024
Dear Frank, I'm sorry that guest noise kept you from having a restful night's sleep; please forgive us. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Wayne Day, GM

10/10 – Hervorragend

Mona Lisa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was clean, staff were efficient & helpful; it was close to everything we wanted to do.
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Services am 29. Apr. 2024
Dear Mona Lisa,Thank you very much for your 5/5 review. We are very happy that you were thoroughly satisfied with your experience and hope to have the opportunity to welcome you again in the future.

8/10 – Gut

Richard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quelques problèmes avec la chasse d’eau de la toilette et le coffre fort. Personnel très sympathique et amical.
Aufenthalt von 5 Nächten im April 2024
Antwort von GM am 16. Apr. 2024
Dear Richard, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Sincerely, Wayne Day, GM

10/10 – Hervorragend

Laetitia Danielle

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean place and friendly staff
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 14. Apr. 2024
Dear Laetitia Danielle, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and overall cleanliness while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Wayne Day, GM

10/10 – Hervorragend

Janelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a fantastic hotel with truly pleasant staff. Perfectly situated by transit and easy to navigate. The one bedroom suite is very spacious and comfortable and came with everything we needed. Pool is saltwater (a personal fave) and the food from the restaurant (tulip) is delicious and filling. Can't say enough good things.
Aufenthalt von 1 Nacht im April 2024
Antwort von Regards/Donnalee/Guest Relations am 8. Apr. 2024
Hi Janelle. Thank you for taking the time to share with us such wonderful comments about your stay. We are happy to know that we were able to meet your expectations. By telling us what you enjoyed about your stay, you are helping us to deliver superior experience for you and other guests in the future. We look forward to welcoming you again soon.

10/10 – Hervorragend

paul

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was amazing by making sure we were very comfortable. The Tulip restaurant went beyond my expectations for my mothers 90 th birthday
Aufenthalt von 2 Nächten im April 2024
Antwort von Regards/Donnalee/Guest Relations am 8. Apr. 2024
Hi Paul. Thank you for taking the time to share with us such wonderful comments about your stay. We are happy to know that we were able to meet your expectations. We are pleased to know that the culinary team hit the mark in service and food quality.We look forward to welcoming you again soon.

10/10 – Hervorragend

Allyson

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect place!
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 5. Apr. 2024
Dear Allyson, Thank you for this flawless review and recommendation. It's feedback like this that keeps us smiling. We hope to host you again soon. Best, Wayne Day, GM

10/10 – Hervorragend

Mike

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel, great breakfast included with stay. Highly recommend and will stay here again.
Aufenthalt von 3 Nächten im März 2024
Antwort von GM am 2. Apr. 2024
Dear Mike, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Wayne Day, GM

8/10 – Gut

Nicole

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff were really friendly and the free breakfast is better than most you pay for. Pool was great but deep if you have little kids. Only reason it lost a star was the bed was ok, surrounding area wasn’t very lively, but walkable to parliament, and a couple little details were missing ( we booked for 3 and only had 2 towels, no shampoo in dispenser, little things like that).would give 4 and 1/2 if able to.
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 27. März 2024
Dear Nicole, We are thrilled to hear that your stay with us was comfortable and enjoyable! Your feedback is incredibly valuable to us, and we appreciate both your positive comments and suggestions for improvement. It is our sincere goal to provide the best possible experience for our guests, and we are honored that you would recommend us to others. We can't wait to welcome you back soon! Best, Wayne Day, GM

2/10 – Ungenügend

Monika

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Hi have travelled to 80 countries and have never been spoken down to by one male receptionist, and a male manager. I simply asked for them to access my points through Hilton. They told me they could not access my points. I was spoken to in way that was condescending and uncalled for. Gentlemen took it upon themselves to bully me together. They repeatedly asked yelling out my email address. If this was the correct email address I instructed the manager to stop yelling out my email address and private information so that everyone could hear. I was not able to read the screen because I did not have my glasses so he yelled out once again so if you can’t read the screen and I can’t say out loud your email address and private information then I can’t help you. I have never had my private information yelled out in the lobby of a busy hotel in my life… the manager even yelled out you booked this through a third-party.. Shame on you and Hilton for this poor customer service.
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 25. März 2024
Dear Monika, I apologize for the unfriendly and unwelcoming behavior you experienced during your visit. It is unacceptable for any of our associates to treat our guests in such a manner. Thank you for taking the time to submit your review. We will address this matter with our team to ensure it doesn't happen again. Please consider visiting us again in the future. Sincerely, Wayne Day, GM

10/10 – Hervorragend

YOUNG

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is a very convenient and quiet place whether you drive or use public transportation. The pool on the second floor is large and warm, making it great for use in the winter. Although it is a somewhat old facility, traces of relatively well-maintained care are visible throughout. Breakfast is okay to eat. If I visit Ottawa again, I will definitely go back here.
Antwort von GM am 16. März 2024
Dear YOUNG, Thank you for taking the time to share your kind review. I’m glad you found our location convenient and our pool pleasant. We look forward to being your hotel of choice when in the area and appreciate your patronage. Best, Wayne Day, GM

10/10 – Hervorragend

Phillip

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice, clean, friendly and convenient.
Aufenthalt von 5 Nächten im März 2024
Antwort von GM am 15. März 2024
Dear Phillip, We are thrilled to hear that you had a clean and comfortable experience at Homewood Suites by Hilton Ottawa Downtown. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Wayne Day, GM

10/10 – Hervorragend

James, Burlington

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location close to the Parliament and downtown
Aufenthalt von 2 Nächten im März 2024
Antwort von Donnalee/Guest Relations am 13. März 2024
Dear James. Thank you for your feedback. We are happy that you enjoyed your stay, and that the ideal location of the hotel met your needs. We hope to welcome you again soon.

10/10 – Hervorragend

Mark

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will be back
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 11. März 2024
Dear Mark, Thank you for sharing your high opinion of our property with other potential travelers. We enjoyed hosting you and hope you find a reason to return to the area soon. Best, Wayne Day, GM

6/10 – Okay

Marilène

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bed not comfortable breakfast not so good. Good service and nice staff.
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 10. März 2024
Dear Marilène, We always aim to provide a memorable experience, so I apologize if your recent stay was only satisfactory. Nevertheless, we highly value your feedback as it helps us recognize our strengths and areas for improvement, and eventually enhance our services. Thank you for taking the time to share your review with us. Sincerely, Wayne Day, GM

8/10 – Gut

Teresa K

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Great stay
Aufenthalt von 3 Nächten im Februar 2024
Antwort von GM am 9. März 2024
Dear Teresa K, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Wayne Day, GM

10/10 – Hervorragend

Véronique

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s so cool
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 9. März 2024
Dear Veronique, Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, Wayne Day, GM

10/10 – Hervorragend

Sophia

Aufenthalt von 2 Nächten im März 2024
Antwort von Regards/Donnalee/Guest Relations am 8. Apr. 2024
Hi Sophia: thank you for providing a rating of your recent Hilton experience. We hope that you will visit us again soon. All the best to a great day and a productive week.

10/10 – Hervorragend

Susan, Evansville

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Donnalee/Guest Relations am 5. März 2024
Hi Susa:Thank you for taking the time to share your overall rating with us. We are delighted to know that you enjoyed your stay. We anticipate your next Hilton stay, which will give us an opportunity to do it all over again. Have a fantastic day!

10/10 – Hervorragend

Amelie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good!
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 4. März 2024
Dear Amelie, We are thrilled you enjoyed your stay! Thank you for the review, and please revisit us. Best, Wayne Day, GM

8/10 – Gut

Anne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No option to choose your room or floor. The swimming pools was COLD! No hot tub and not much space to sit near the pool area.
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 4. März 2024
Dear Anne, We appreciate your feedback and your positive rating. Thank you for taking a moment to review your experience and offer suggestions for improvement. We enjoyed hosting you and and hope to welcome you back soon. Best, Wayne Day, GM

10/10 – Hervorragend

Emilio

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very friendship staff, it was clean and excellent service.
Aufenthalt von 1 Nacht im März 2024
Antwort von Donnalee/Guest Relations am 5. März 2024
Good Morning Emilio. Thank you for your kind and positive feedback. We are happy that your stay with us met all your expectations. We look forward to welcoming you again. Take care and be safe!

10/10 – Hervorragend

Clinton

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff were great and the hotel met all expectations. I would definitely stay again.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Donnalee/Guest Relations am 27. Feb. 2024
Good Morning Clinton. We look forward to welcoming you again and again. We are pleased to know that we met all your expectations. Make it a great day!

10/10 – Hervorragend

Silvia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Donnalee/Guest Relations am 27. Feb. 2024
Hi Silvia:Thank you for your recent stay with us. We appreciate your feedback, and we look forward to welcoming you again soon. All the best to a great day!

10/10 – Hervorragend

Fawn

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Regards/Donnalee/Guest Relations am 8. Apr. 2024
Good Day Fawn:Thank you for choosing to stay with us. Your rating confirms that you enjoyed all aspects of your experience with us We hope to have you back soon.

6/10 – Okay

Leonids

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
It is great, extremely conveniently located hotel. The huge inconvenience, they don't have parking for the truck size vehicles (i am talking about regular half ton trucks, like ram 1500 or ford 150). You have to run around the downtown town looking for the place to park. They definitely have to figure something out to resolve it
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Donnalee/Guest Relations am 20. Feb. 2024
Good Morning Leonids. Thank you for reviewing your stay. We are pleased to hear that you appreciated the convenient location of the hotel. The parking issues for oversized vehicles in the Downtown area is an ongoing problem for most hotels. We had secured an open lot for a few years for our guests with oversized vehicles, however, the property we had occupied was sold. Our Front Desk Team has been directing our guests to the parking lot opposite the Marriott Hotel. We hope to resolve this issue, hopefully in the near future. We hope that you will not be deterred from staying with us in the future. Have a lovely day!

10/10 – Hervorragend

Irina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent rest
Aufenthalt von 2 Nächten im Februar 2024
Antwort von GM am 19. Feb. 2024
Dear Irina, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Wayne Day, GM

10/10 – Hervorragend

Stacy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful Staff
Aufenthalt von 1 Nacht im Februar 2024
Antwort von GM am 19. Feb. 2024
Dear Stacy, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, Wayne Day, GM

8/10 – Gut

STEPHEN

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had to park and pay somewhere else do to the vehicle being a large SUV .
Aufenthalt von 2 Nächten im Februar 2024
Antwort von GM am 18. Feb. 2024
Dear STEPHEN, We appreciate you taking the time to let us know you enjoyed your stay yet apologize for any inconvenience parking caused. Thank you for your kind review and for choosing our hotel. Please visit us again soon. Best, Wayne Day GM

10/10 – Hervorragend

Phil

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Really nice location downtown Ottawa. Breakfast buffet was good
Aufenthalt von 7 Nächten im Februar 2024
Antwort von GM am 17. Feb. 2024
Dear Phil, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Wayne Day, GM

10/10 – Hervorragend

Chamari

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and safe place to stay! The staff is very friendly!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von GM am 13. Feb. 2024
Dear Chamari, Offering clean accommodations and cheerful service are core goals of the staff, so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel, and please come see us again. Best, Wayne Day, GM

10/10 – Hervorragend

carl-frederic

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Belle chambre, spacieuse et propre.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von GM am 13. Feb. 2024
Dear carl-frederic, It warms my heart to hear that you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Ottawa. Sincerely, Wayne Day, GM

10/10 – Hervorragend

Tristan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only downside of the hotel, there's no parking for pick-up truck
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Donnalee/Guest Relations am 11. Feb. 2024
Hi Tristan. Thank you for reviewing your stay experience. Unfortunately, we no longer have parking for pick-up trucks, or any oversized vehicles. We are happy though that you enjoyed our hotel and the faculties. We hope that you will visit us again soon. All the best to the upcoming week.

8/10 – Gut

Brandon

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist, Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice property, clean, close to all amenities, sites, and dining options. Nice fitness area and pool. Rooms clean and comfortable. Had and issue with tv remote in living room of our guest room and maintenance brought a new functioning remote promptly. However, the only note I have made that wasn’t positive was upon check in only one of our two rooms was available after confirming an early check in weeks in advance. Eventually I requested that we be placed in a room of the same amenities on a different floor if available. The accommodation was made.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von GM am 12. Feb. 2024
Dear Brandon, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay to become your hotel of choice when in the area. Your feedback, which highlights our successes and areas for improvement, helps us to achieve that goal. We look forward to your return trip. Best, Wayne Day, GM

10/10 – Hervorragend

Vince

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
great staff, very nice suites, great location
Aufenthalt von 2 Nächten im Februar 2024
Antwort von GM am 10. Feb. 2024
Dear Vince,Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found our rooms comfortable, location convenient, and our staff friendly. We hope to see you again soon!Best,Wayne DayGeneral Manager

10/10 – Hervorragend

Candece

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean and comfortable
Rooms were clean, even the cupboard and dresser which often gets neglected. Staff was friendly and accommodating for requests for extra towels or information about the city. A bit long at check in, but minor compared to other places i have been. All in all a pleasant and relaxing stay
Aufenthalt von 1 Nacht im Februar 2024
Antwort von GM am 6. Feb. 2024
Dear Candece, Providing clean accommodations and friendly service are fundamental objectives of our staff, so we are delighted to hear that we met your expectations. Your feedback is highly appreciated. Thank you for choosing our hotel for your stay, and we look forward to welcoming you again. Best, Wayne Day, GM

8/10 – Gut

Paul

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice property, nice clean modern room. Had a number of minor inconveniences - each of which the staff handled promptly and politely - but maybe these should not be happening at all. Checkin lineup was lengthy and slow. Complimentary breakfast buffet was nice but had an odd process where they took your room number and gave you a voucher when you entered, but then presented you with a bill to sign when you left. (Was I supposed to leave a tip for a self service buffet ???) Parking pass didn’t work when leaving the garage and I had to back up from the gate (cars already behind me) and go back to the front desk. All handled graciously but maybe their processes need fine tuning. Only two elevators so long waits for those. Asked the housekeeper to come back later as we were stiill in the room - never came back. None of these were major and the hotel has lots of attractive points, but the “little things” added up.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von GM am 6. Feb. 2024
Dear Paul, We are delighted to hear from you and appreciate your kind review. Knowing that you had a pleasant stay is very encouraging as we strive to provide a comfortable experience. Your feedback is highly valued, as it helps us identify areas of success and areas that need improvement. We always welcome constructive criticism as it helps us to grow and improve our services. Thank you for choosing us as a part of your trip. We look forward to welcoming you again in the future! Best, Wayne Day, GM

6/10 – Okay

Jim

Aufenthalt von 2 Nächten im Januar 2024
Antwort von GM am 30. Jan. 2024
Dear Jim, Thank you for choosing our hotel. We strive to exceed our guests' expectations, and we apologize that your recent visit was only satisfactory. We appreciate your feedback and hope to have the opportunity to host you again in the future. Sincerely, Wayne Day, GM

10/10 – Hervorragend

Andrew

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place
Nice hotel in a great location in Ottawa.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von GM am 28. Jan. 2024
Dear Andrew,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best,Wayne DayGeneral Manager

10/10 – Hervorragend

Anne-Marie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Donnalee/Guest Relations am 27. Feb. 2024
Hi Anne-Marie. We appreciate the time you took to provide us with a rating of our service. Thank you for making our day. It is always heart-warming to know that our service and staff exceed our guests' expectations. We hope that you will visit us again soon.