Innenpool, Außenpool (je nach Saison geöffnet), Liegestühle

Bewertungen von TUI BLUE Tropical

4 out of 5
TUI BLUE Tropical
Sarigerme, Akcagöl Sarisu Mevkii, 16, Ortaca, Mugla

Bewertungen

8,6

Hervorragend

29 von insgesamt 51 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
12 von insgesamt 51 Gästebewertungen haben eine Bewertung von 8 - Gut" "
6 von insgesamt 51 Gästebewertungen haben eine Bewertung von 6 - Okay" "
2 von insgesamt 51 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 51 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,0/10

Personal & Service

9,2/10

Ausstattung

8,8/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Yasemin

Aufenthalt von 7 Nächten im August 2023

8/10 – Gut

ümüt

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Top otel
Aufenthalt von 2 Nächten im August 2023
Antwort von Serkan am 12. Aug. 2023
Dear Ümüt,We appreciate you taking the time to share your feedback and are thrilled we exceeded your expectations. We look forward to welcoming you again soon!Warmest regards,Erol AkkuşGeneral Manager

8/10 – Gut

Orhan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 11 Nächten im August 2022

10/10 – Hervorragend

Yilmaz

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alles sehr sauber und der service und Personal war professionell, für Familien sehr gut geeignet da viele Aktivitäten vorhanden sind, das essen war sehr lecker, das beste Hotel dass ich gehabt habe, nächstes Jahr bin ich wieder da,
Aufenthalt von 5 Nächten im Juli 2022
Antwort von Serkan am 1. Aug. 2022
Lieber Yılmaz, Vielen lieben Dank, dass Sie sich die Zeit genommen haben, so eine tolle Bewertung abzugeben. Wir fühlen uns geehrt, dass Sie sich in Ihrem Urlaub wirklich sehr willkommen, gut versorgt und wohl gefühlt haben. Den Lob an unsere Team geben wir gerne weiter. Wir bedanken uns für Ihre lobenden Worte und würden uns freuen, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen. Liebe Grüsse Erol Akkuş General Manager

8/10 – Gut

Tina, Hamburg

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im September 2020

10/10 – Hervorragend

Dilek

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were so attentive and polite. It was such a joyful atmosphere. Especially the lady Pembe that was at the pool bar was so kind and helpful. The food and everything else were perfect!
Aufenthalt von 3 Nächten im April 2024
Antwort von serkan am 21. Mai 2024
Dear Dilek,Thank you very much for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay and found our team to be attentive and polite. Creating a joyful atmosphere for our guests is always our goal, and we're delighted that you felt that during your time with us.We're especially grateful for your kind words about our team member.It's fantastic to know that you found everything, including the food, to be perfect. Your satisfaction means the world to us, and we can't wait to welcome you back for another wonderful experience.Warmest regards,Erol AkkuşGeneral Manager

10/10 – Hervorragend

Varun

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s absolutely amazing really enjoy their lovely location lovely staff great hospitality. Special Thank you activity young girl BURCIN she encourage everyone to fitness yoga and very positive attitude very friendly and helpful. Would love to come back again Thank you
Aufenthalt von 5 Nächten im April 2024
Antwort von serkan am 21. Mai 2024
Dear Varun,Thank you so much for your kind words and for choosing to stay with us. We're delighted to hear that you had an absolutely amazing experience and enjoyed our lovely location, the hospitality of our team, and the overall atmosphere. We will gladly pass your kind words on to our team member.We can't wait to welcome you back for another wonderful stay with us. Warmest regards,Erol AkkuşGeneral Manager

10/10 – Hervorragend

John

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel, great facilities. Not a gripe but some of the food wasn’t great or to my taste but when I found the type of food I like it was fine. Really enjoyed our stay.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von serkan am 29. Okt. 2023
Dear John,Thank you very much for your valuable feedback!We are happy to hear that you enjoyed your stay and were delighted with our facilities. We work hard to try and cater for all tastes and nationalities so that our guests are happy with the range of food we offer.We hope you will come and visit us again one day soon!Warmest regards,Erol AkkuşGeneral Manager

10/10 – Hervorragend

Hasan

Aufenthalt von 3 Nächten im September 2023

10/10 – Hervorragend

Atakan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2023

8/10 – Gut

Yasmine

Aufenthalt von 13 Nächten im Juli 2023

8/10 – Gut

Derin, Somerville

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome pool.
Aufenthalt von 5 Nächten im Juli 2023
Antwort von Serkan am 12. Aug. 2023
Dear Derin,Thank you very much for your valuable feedback!We are delighted to hear that you loved our pools. We hope many wonderful memories were made during your visit and that you will join us again soon for another holiday! Warmest regards,Erol AkkuşGeneral Manager

10/10 – Hervorragend

Filiz

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The entire family loved this hotel. The staff and food was amazing.
Aufenthalt von 7 Nächten im Juli 2023
Antwort von Serkan am 31. Juli 2023
Dear Filiz,We are happy to hear that you and your family totally enjoyed your stay and were delighted with our savoury food and outstanding team. We're thrilled we exceeded your expectations and hope you were able to make wonderful memories.We hope to welcome you all back again soon!Warmest regards,Erol AkkuşGeneral Manager

6/10 – Okay

Ruhi

Aufenthalt von 4 Nächten im Juli 2023
Antwort von Serkan am 26. Juli 2023
Dear Ruhi,Thank you for your review. We hope many wonderful memories were made during your visit and that you will join us again soon for another holiday! Kind regards,Erol AkkuşGeneral Manager

8/10 – Gut

IZZET ERSAN

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Otel genel olarak iyi. Ancak gece eğlencesi yok. Sadece 2 saatlik bir animasyon var. Çocuk oteli denilebilir. Çalışanlar çok güler yüzlü ve yardımcı oluyorlar. Hele Müşteri İlişkileri nden Zafer Bey tam olarak harika biri. Sürekli spor yaptırdı ve çok eğlendik.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Serkan am 4. Juli 2023
Değerli Misafirimiz İzzet Ersan,Zaman ayırdığınız, görüşlerinizi bizimle paylaştığınız için çok teşekkür ederiz. Kıymetli ekip arkadaşlarımızın misafirperverliğinden ve vermiş oldukları hizmetlerden dolayı duymuş olduğunuz memnuniyet bizleri çok sevindirmiştir. Övgü dolu sözlerinizi çalışma arkadaşımız Zafer Bey’e iletmekten mutluluk duyacağız. Herkes için birçok aktivitemiz vardır, ayrıca programımızı resmi başvuru BLUE APP uygulamamızdan takip edebilirisiniz.Sizleri en kısa zamanda tekrar otelimizde ağırlamayı umuyoruz.Saygılarımızla,Erol AkkuşGenel Müdür

4/10 – Schlecht

Biser Vurov

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Very bad staff
I booked two rooms and hotel staff did not accept other people to check in to the room so I had two rooms for myself only. Even receptionist and Manager focused me to buy third room for my colleague. TOTALLY DISAPPOINTED. They are NOT flexible and NOT customer friendly.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Serkan am 15. Juni 2023
Dear Biser Vurov,Thank you for taking the time to share your review.According to the rules we cannot accept guests without making a reservation in advance. We are sorry that we could not help with this. Our aim is for all our guests to have a pleasant time with us.We hope that you will visit us again in the future.Kind regards,Erol AkkuşGeneral Manager

10/10 – Hervorragend

Yasemin

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My husband and I absolutely loved our stay. From the friendly and helpful staff & delicious food option to the clean and generous sized room, we honestly were sad to see our holiday come to an end. We had our infant son with us and felt it was such a family friendly place to holiday at. Service was amazing not to mention the activities that are available also. Will definitely be visiting again!
Aufenthalt von 6 Nächten im Mai 2023
Antwort von Serkan am 26. Juli 2023
Dear Yasemin,Thank you very much for your valuable feedback!We are delighted to read that you were satisfied with your lovely stay and were able to enjoy all our hotel has to offer! Special thanks for highlighting our outstanding team,well equipped rooms, savoury food, and the cleanliness of the grounds. We appreciate you taking the time to share your feedback and are thrilled we exceeded your expectations. We look forward to welcoming you again soon!Warmest regards,Erol AkkuşGeneral Manager

10/10 – Hervorragend

Halil

Aufenthalt von 7 Nächten im Oktober 2022
Antwort von Serkan am 8. Nov. 2022
Değerli Misafirimiz Halil Bey,Zaman ayırdığınız için çok teşekkür ederiz. Sizleri en kısa zamanda otelimizde tekrar ağırlamayı umuyoruz. Saygılarımızla,Erol Akkuş General Manager

10/10 – Hervorragend

Cenk

Aufenthalt von 3 Nächten im September 2022
Antwort von Serkan am 8. Nov. 2022
Değerli Misafirimiz Cenk Bey,Zaman ayırdığınız için çok teşekkür ederiz. Sizleri en kısa zamanda otelimizde tekrar ağırlamayı umuyoruz. Saygılarımızla,Erol AkkuşGeneral Manager

8/10 – Gut

Taleb

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is far from the city ((fethiye)) and it is far too from the port so-called ölüdeniz where the sea trip start. The taxi service the hotel use is very bad ((very expensive)) and they use the ((accounter)). In my onion they are not legal. I wished that the hotel has a bus shuttle one time or two times at least per week. I paid 365 euros for transportation by taxi for three visits for the city
Aufenthalt von 7 Nächten im September 2022
Antwort von Serkan am 8. Nov. 2022
Dear Taleb,Thank you very much for your feedback. We do not have any transportation services. Thank you for sharing your experience. We hope you will come and visit us again one day soon!Kind regards,Erol AkkuşGeneral Manager

8/10 – Gut

Natalie

Aufenthalt von 7 Nächten im August 2022

8/10 – Gut

Chaohe

Aufenthalt von 3 Nächten im August 2022

8/10 – Gut

Onder

Aufenthalt von 6 Nächten im Juli 2022

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent
Aufenthalt von 2 Nächten im Juli 2022

10/10 – Hervorragend

Christina

Aufenthalt von 7 Nächten im Juni 2022

10/10 – Hervorragend

Siobhan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful resort with excellent food and great staff. Definitely family focused as opposed to a quieter adults only hotel.
Aufenthalt von 6 Nächten im Juni 2022
Antwort von Serkan am 17. Juni 2022
Dear Siobhan, Thank you very much for taking time to write such a wonderful review! Special thanks for highlighting our outstanding team, savoury food and our facilities. We hope many wonderful memories were made during your visit and you will join us again soon for another holiday! Kind regards Erol Akkuş General Manager

6/10 – Okay

Mark

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Typical family all-inclusive
Typical family type all-inclusive. We only needed it to kill time whilst waiting for a late flight home, so were only there for part of a day but it was enough to confirm this is a fairly typical family type all-inclusive. Cafeteria style "all you can eat" lunch was being served when we arrived. Nothing special. The place was well kept but the "family room" we had was a bedroom and two beds that were also the "sofas" in the living area. Noisy. Could easily hear people in the neighbouring rooms. Had dinner in the evening at an "a la carte" restaurant (Turkish) which ironically had no choice. They served up mezze plus mixed meats main. The mezze was good. The mixed meats not so much. Quite tough and not much of it for 3 people. Typical big shared pool with a couple of water slides but all sunbeds were taken (according to someone we spoke to there is a mad rush at around 06:00 each day to secure them). A couple of smaller pools were a bit quieter. Probably works fine if you have small children but it wouldn't be a first choice for us.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Serkan am 17. Juni 2022
Dear Mark, We appreciate feedback from all our guests, thank you for taking the time to share your review. We are happy to hear that despite the fact you spent only a half day at the hotel you enjoyed your stay overall. We want everyone to have a relaxing time here. Usually, sunbeds are an issue if you want a certain place. Also, there is a Main pool, Quieter pool, indoor and pool 3 kids pool and we have a lovely beach too. We will be happy to see you here again for a longer time holiday and that you will consider giving us another opportunity to show you our kind hospitality! Best regards Erol Akkuş General Manager

10/10 – Hervorragend

Roger

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful variety of food room good
Aufenthalt von 2 Nächten im Juni 2022
Antwort von Serkan am 19. Juni 2022
Dear Roger, Thank you very much for your feedback. We are pleased you enjoyed your holiday with us and were happy with well equipped rooms. We are also happy that you found our food varied and wonderful.We look forward to welcoming you again soon! Best Regards, Erol Akkuş General Manager

10/10 – Hervorragend

Ali ibrahim

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Herşeyiyle mükemmel
O kadar güzel bir tatil geçirdik ki. Otelin içinde 1,5 yaşında bir bebeği olan aile oltal istediğimiz herşey vardı. Herşey dahil konseptli ve otelde sürekli yiyecek birşeyşer var dondurmasından turun gözlemelere atıştırmalıklara kadar. Ve ana öğünler de çok çeşitli ve lezzetliydi. Çalışanlar çok kibar güler yüzlü. Odalar bebekli aileye çok uygun oturma alanı ve uyku alanından oluşan iki bölmeli odalar var. Otelin bahçesi çok büyük adeta bir botanik parkta gibisiniz. Bir sürü tropical bitki ve ağaç var. Tek eksisi bizim için deniz çok bebekle girilecek gibi değildi. Dalgalıydı ve çok sığ değildi ama bizim için sorun olmadı zaten Şile de yaşıyoruz denize sürekli giriyoruz. Sadece otel içinde vakit geçirerek muhteşem bir tatil yaşadık. Hiç sıkılmadık . Kesinlikle tekrar geleceğiz.
Aufenthalt von 3 Nächten im Mai 2022
Antwort von Serkan am 17. Juni 2022
Merhaba Ali Bey, Şahane yorumunuz icin çok teşekkür ederiz.Otelimizden tam anlamıyla memnun kalmanız bizi onurlandırdı.Ayrıca ekip arkadaşlarımız için yaptığınız yorumlardan dolayı büyük mutluluk duyduk.Ekibimiz ile de paylaşacağız.Keyifli zaman gecereceğiniz yeni bir tatil için tüm ekibimizle sizi sabırsızlıkla bekliyoruz. Sarıgerme'den sevgiler,selamlar Erol Akkuş Genel Müdür

10/10 – Hervorragend

Muhammad

Aufenthalt von 5 Nächten im Mai 2022

10/10 – Hervorragend

Nese

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Utmärkt resa , 10/10 uppfyllde familj förväntninga
En underbart resa med fullt av glädje och god service , utmärkt matval , olika aktiviteter , hygien , allt var perfekt . Perfekt till familjeresor , natur , underhållning, trevliga personal, lyhörd för kundens betyg . Varmt rekommenderas . I hösten åker vi igen med flera familjer. Harika bir otel , müthiş bir servis . Otel müdürü Serkan beye , masajda Serap hanıma ve bütün çalışanlara teşekkürler. Biz İsveçten geldik . Akrabalarımızı da davet ettik ve çok mutlu ayrıldık.
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Serkan am 17. Juni 2022
Merhaba Neşe Hanım, Harika geri dönüşünüz için cok teşekkür ederiz. Ekibimiz tarafından yapılan yemeklerimizi,aktivitelerimizi ve temizlik hizmetlerimizi beğenmeniz bizi ayrıca mutlu etti. Serkan Bey ve Serap Hanım için yaptığınız yorumlar için ayrıca teşekkür ederiz. Kendilerine de yorumlarınızı ileteceğiz.Sonbaharda sizi tekrar aramızda görmeyi sabırsızlıkla bekliyoruz. Sarıgerme'den sevgiler,selamlar Erol Akkuş Genel Müdür

10/10 – Hervorragend

Shanga

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Det var underbart! Så mycket god mat, bra service. 10 av 10!!
Aufenthalt von 7 Nächten im Mai 2022
Antwort von Serkan am 17. Juni 2022
Dear Shanga, Thank you for your lovely feedback and photos. We are thrilled to hear you were satisfied with you holiday and enjoyed our savoury food and service provided by our team. We are looking forward to seeing you again soon! Kind regards, Erol Akkuş General Manager

10/10 – Hervorragend

UGUR

Aufenthalt von 2 Nächten im Mai 2022

2/10 – Ungenügend

Gökhan

Aufenthalt von 2 Nächten im Oktober 2021

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
ExSpensive
For thst price Rooms needs update & room service menu also !!!
Aufenthalt von 1 Nacht im Oktober 2021

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 3 Nächten im Juni 2021

10/10 – Hervorragend

Burak

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gayet güzel aile ortamı vardı. Çalışanlar ilgiliyliydi biz genel olarak memnun kaldık 🙂
Aufenthalt von 5 Nächten im September 2020
Antwort von Serkan am 4. Okt. 2020
Sayın Burak Bir sonraki tatil planınızda sizleri tekrar otelimizde ağırlamaktan büyük onur duyacağımızı bilmenizi isteriz. Saygılarımızla,

4/10 – Schlecht

Christopher

Gut: Sauberkeit
Aufenthalt von 3 Nächten im September 2020

10/10 – Hervorragend

ZEKERIYA

Aufenthalt von 5 Nächten im September 2020

6/10 – Okay

Erkin

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im September 2020

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2020
Antwort von Serkan am 4. Okt. 2020
Değerli misafirimiz Bir sonraki tatil planınızda sizleri tekrar otelimizde ağırlamaktan büyük onur duyacağımızı bilmenizi isteriz. Saygılarımızla,

10/10 – Hervorragend

Sarah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
amazing
Amazing hotel and facilites ..rooms food pools and beach all amazing x
Aufenthalt von 3 Nächten im August 2020
Antwort von Serkan am 30. Aug. 2020
Dear Sarah We are delighted to read that you were satisfied with your lovely stay and were able to enjoy all our hotel has to offer! We thank you for your recommendations and we do hope you will come back and stay with us again soon. Warmest regards,

10/10 – Hervorragend

Anna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good tasty, high quality food, quiet rooms, wonderful beach, green specious territory. Very good for families
Aufenthalt von 6 Nächten im August 2020
Antwort von Serkan am 24. Aug. 2020
Dear Anna We would like to thank you for choosing our resort and for taking the time to write your excellent review. We are all thrilled you enjoyed a wonderful holiday and do hope you will all come and see us again soon. Kind regards

6/10 – Okay

sakir

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
ortalama bir tesis
otel gayet temizdi. Covit kurallarına mümkün olduğunca riayet edilmiş.Sadece aşırı sinek var. akşam oldumu açık mekanlarda oturmanız mümkün değil. Ayrıca al inculisive olarak alkol bazlı içecek veriyorlar. yani orjinal hiçbir içecek yok. kahvaltı öğle ve akşam yemeğide 4 yıldızlı otel ayarında.denizi çok dalgalı ve öğleden sonra girn bile olmuyor.havuz başında tüm misafirler .sabah 7 de havlu koymazsanız saat 8.30 da şezlong şansınız yok
Aufenthalt von 2 Nächten im August 2020
Antwort von Serkan am 16. Aug. 2020
Sayın Şakir Covid 19 düzenlemesi içerisinde standartlarımızı beğendiğiniz için teşekkür ederiz. Tüm misafirlerimizin sağlıklı ve huzurlu bir tatil geçirebilmesi en büyük temennimizdir. Bölgemizin ekolojik yapısı nedeniyle bazen sinek konusunda rahatsızlıklar söz konusu olabiliyor.Tesisimiz bu konuda her gün düzenli ilaçlama yapıyor ve durumu elimizden geldiğince kontrol altında tutmaya çalışıyoruz. Otelde tüm misafirlerimize yetecek fazla sayıda şezlongumuz farklı noktalarda mevcuttur ve yerleştirmede sosyal mesafe koruma amaçlanmıştır.Ayrıca havlu yerleştirilmesi konusunda gerekli önlemleri her zaman uygulamaktayız .Ümit ederiz ki ,sizleri yeniden ağırlayabilme fırsatımız olur. Hizmet kalitemizi değerlendirmemiz için yol gösteren yorumlarınız ve değerli vaktinizi bize ayırdığınız için teşekkür ederiz.

8/10 – Gut

Mustafa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2020

2/10 – Ungenügend

Gulen

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Badly managed beautiful hotel
Had woken up twice with fire alarm, no explanation given, I had two phone calls to my room woke me up middle of the night, left service my room sign, staff changed it to DND and not cleaned my room. When I left DND, housekeeping woke me up early on my last day, asking if I left my room. It was only around 10am! After breakfast, my room/whole corridor was pitch black, no electricity fuse was down. No formal apology for anything. I requested comp or reduce check out citing our poor stay it was ignored. Reception chasing us with phone calls just after 12 noon, about 10 minutes late as we been delayed with packing no electricity in our room. Overall beautiful hotel with very poor or none existing customer service care.
Aufenthalt von 5 Nächten im Juli 2020
Antwort von Serkan am 16. Aug. 2020
Dear Gulen Thank you for taking the tiem and sharing a review. Our guests comfort and satisfaction is really important for us and our hotel is committed to making every possible effort to provide healty ,joyfull, clean and friendly accommodation for everyone. We are sad to hear that your holiday wasn’t like you expected. The hotels check out time is 12 o’clock and Reception always gives polite reminders to all our guests on their departure date. We would like to thank you for sharing your thoughts, we hope that you will consider us again for your next holidays in the future. Best regards,

10/10 – Hervorragend

Hasan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2020
Antwort von Serkan am 3. Sept. 2020
Sayın Hasan, Bir sonraki tatil planınızda sizleri tekrar otelimizde ağırlamaktan büyük onur duyacağımızı bilmenizi isteriz. Saygılarımızla,

10/10 – Hervorragend

umit

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Juli 2020
Antwort von Serkan am 3. Sept. 2020
Sayın Umıt Bir sonraki tatil planınızda sizleri tekrar otelimizde ağırlamaktan büyük onur duyacağımızı bilmenizi isteriz. Saygılarımızla,

10/10 – Hervorragend

Emrah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2020
Antwort von Serkan am 3. Sept. 2020
Sayın Emrah Bir sonraki tatil planınızda sizleri tekrar otelimizde ağırlamaktan büyük onur duyacağımızı bilmenizi isteriz. Saygılarımızla,