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Bewertungen von TownePlace Suites by Marriott Orlando Theme Parks/Lake Buena Vista

3.5 out of 5

Bewertungen

8,6

Hervorragend

766 von insgesamt 1267 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
269 von insgesamt 1267 Gästebewertungen haben eine Bewertung von 8 - Gut" "
117 von insgesamt 1267 Gästebewertungen haben eine Bewertung von 6 - Okay" "
57 von insgesamt 1267 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
58 von insgesamt 1267 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,8/10

Personal & Service

8,8/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Zahira Perales

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy cómoda en todas las áreas. No había dispensador de jabón en el área del lavamanos.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Guest Services am 24. Mai 2024
Dear Valued Guest,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. We look forward to seeing you in the future!

10/10 – Hervorragend

Nisha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
-
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Guest Services am 24. Mai 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Caitlyn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Na
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Services am 24. Mai 2024
Thank you for staying with us. We appreciate your feedback!

8/10 – Gut

Luis J

Mit der Familie gereist
Gut: Ausstattung
Great place to stay, clean and free continental breakfast. The only dislike is that when booking on Expedia there was so clarity on parking. So they charge $26 dollar a night plus tax .
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Services am 24. Mai 2024
Dear Valued Guest, Thank you for being our guest and sharing your feedback, we are sorry you had concerns with the parking fee. Please know that most of hotels charge for parking in this market, and we are competitively priced. We hope to have the pleasure of welcoming you back and impressing you further.

10/10 – Hervorragend

Nelson

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very safe and clean, also has free transportation
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Guest Services am 24. Mai 2024
Dear Mr. Nelson ,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

10/10 – Hervorragend

Maria

Gut: Sauberkeit
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Guest Services am 23. Mai 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Hervorragend

mary cathleen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
i like the facility, very clean
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Maria R. am 20. Mai 2024
Dear Mary Cathleen,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

10/10 – Hervorragend

Adriel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Maria R. am 19. Mai 2024
Dear Adriel,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

10/10 – Hervorragend

MONICA

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place!! good location.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Maria R. am 19. Mai 2024
Dear Monica,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

10/10 – Hervorragend

humberto

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
ubicacion
Aufenthalt von 1 Nacht im Mai 2024
Antwort von TPS am 16. Mai 2024
Dear Humberto,Thank you for choosing to stay at the TownePlace Suites Orlando Theme Parks/Lake Buena Vista! We appreciate you taking the time share feedback regarding your experience. The team will be please to know that we exceeded your expectations. We look forward to seeing you in the future! Regards, Rosie ThuoAssistant General Manager

8/10 – Gut

CARLOS

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is new everithing look new
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Maria R. am 14. Mai 2024
Dear Carlos,Thank you for taking your time to complete this survey and for giving us an excellent score. We are delighted to find out that you enjoyed your stay with us. We are looking forward to welcoming you back soon!

10/10 – Hervorragend

Cristofer

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a nice and comfy stay for my friends and I as we went to Disney World. Hotel staff were very kind and helpful. Only 2 things: 1) I wish they had a higher frequency for clean linens, believe it was every 3 days but given most people are going to be sweaty, it would be nice to come back to more clean towels. 2) Better transportation system for Disney Parks. Not sure if that’s within the hotel’s control or the service they contract with, but I wish they had more pickup and drop off times and locations. It was pretty inconvenient that the only place we can get dropped off and picked up at was Epcot.
Aufenthalt von 5 Nächten im April 2024
Antwort von Maria R. am 13. Mai 2024
Dear Cristopher,Thank you for taking the time to complete our survey! It was wonderful having you stay with us during your time in Orlando. Our team works hard to ensure that every guest has an exceptional stay.Providing the highest level of hospitality is our number one priority. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this inconvenience from occurring in the future.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 – Hervorragend

Angela Margaret

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was clean, the pool lovely and the staff were amazing and helpful. There isn’t really anything within walking distance and I recommend Uber over a taxi cab. The shuttle to the theme parks isn’t continuous and it doesn’t go to Magic Kingdom. The longest we waited for an Uber was eight minutes. We would stay here again.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Maria R. am 12. Mai 2024
Dear Angela,Thank you for staying with us and for the excellent score! We're delighted to find out that you enjoyed your stay with us. We're look forward to seeing you again soon!

6/10 – Okay

Cristina

Mit der Familie gereist
Nice stay. Rooms are clean. Pool is nice. Staff was nice. Didn’t know that parking was $18 a day until we got there to check in. hotel is away from all the traffic thankfully. It was a good stay. They offer free shuttle to/from the parks but only one time per day.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Services am 12. Mai 2024
Thank you for taking the time to share your thoughts regarding parking fee issues. I appreciate you bringing it to our attention. I will share your message with the leadership team.

10/10 – Hervorragend

Hazel V

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Big rooms, nice breakfast and friendly service!
Aufenthalt von 4 Nächten im April 2024
Antwort von Guest Services am 2. Mai 2024
Dear Valued Guest,Thank you for your review and for giving us a perfect rating. We're delighted you thoroughly enjoyed your stay in Orlando, and we hope you return soon!

10/10 – Hervorragend

John

Gut: Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Cristina P. am 27. Apr. 2024
Thank you for staying with and for taking the time to share your feedback. We appreciate the excellent score and we are looking forward to welcoming you back soon.

10/10 – Hervorragend

Jane

Aufenthalt von 2 Nächten im April 2024
Antwort von Maria R. am 12. Mai 2024
Dear Jane,Thank you for staying with us and for taking your time to complete this survey! We're look forward to hosting you again soon!

6/10 – Okay

Richard

Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Services am 12. Mai 2024
Thank you for staying with us. We appreciate your feedback!

6/10 – Okay

SURESH

Mit der Familie gereist
Gut: Personal & Service
Decent
Aufenthalt von 3 Nächten im April 2024
Antwort von Guest Services am 20. Apr. 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Hervorragend

heather

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024
Antwort von Guest Services am 18. Apr. 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Demi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was a nice stay and very close to shopping and site seeing, but without being in the midst of the crowd.
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Services am 18. Apr. 2024
Dear Demi,Thank you so much for the feedback. We're so happy to know that you enjoyed everything about your visit. Please consider coming back to join us again soon.

10/10 – Hervorragend

ALEJANDRO

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Buena situación y personal muy amable y servicial. El lugar limpio y con buen mantenimiento.
Aufenthalt von 4 Nächten im März 2024
Antwort von Guest Services am 13. Apr. 2024
We were honored to host you and your family at TownePlace Suites Orlando Theme Parks/Lake Buena Vista, and we're grateful for your lovely review. We'll be sure to share all your kind compliments with our team. It would be great to welcome you back soon!

8/10 – Gut

Gina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice hotel. We enjoyed our night here with our kids. The loved the pool.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Services am 11. Apr. 2024
We were honored to host you and your family at TownePlace Suites Orlando Theme Parks/Lake Buena Vista, and we're grateful for your lovely review. We'll be sure to share all your kind compliments with our team. It would be great to welcome you back soon!

6/10 – Okay

Mary

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von Guest Services am 11. Apr. 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Judith

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean Room
Aufenthalt von 5 Nächten im März 2024
Antwort von Guest Services am 11. Apr. 2024
Thank you for staying with us. We appreciate your feedback!

6/10 – Okay

Kelly

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
When I checked in at the desk at 7pm my room wasn’t even ready. The receptionist left me at the desk for 20min before another one took over. When I arrived at the room there was a loud buzzing noise in my room that I thought would die down but ended up not so I had to turn the air con off due to the loud noise. there were also dirty dishes in the washer and the sink when I arrived. When the room was cleaned the following day the sheets were never changed. They just re made the bed with the same sheets and the trash was never changed. When I went for check out at 11 the lady at the desk was very combative with me when I tried to explain the loud buzzing noise and even showed her a video of what I was dealing with and just said ok that’s fine. Over all the resort was nice and PART of the staff was curtious. The facility’s around the area were niice to include the gym and the game room Was fun
Aufenthalt von 3 Nächten im April 2024
Antwort von Guest Services am 6. Apr. 2024
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

8/10 – Gut

Cristina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place to stay. Offered shuttle to Sea World. Traffic is horrible.
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Services am 6. Apr. 2024
Dear valued guest, Thank you for choosing TownePlace Suites Orlando Theme Parks/Lake Buena Vista and for sharing your valuable feedback. We are delighted you enjoyed our ammenities. It would be an honor to welcome you back for an even better stay in the future.

10/10 – Hervorragend

Linda

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved everything, except I was told I couldn't have my puppy by the pool on a leash, where as another patron had their pit bull, and mine was a Pomeranian!
Aufenthalt von 5 Nächten im März 2024
Antwort von Guest Services am 6. Apr. 2024
Dear valued guest, We're proud to receive your excellent rating of TownePlace Suites Orlando Theme Parks/Lake Buena Vista! However, we're glad you enjoyed our lovely property. Thank you for choosing to stay with us and we hope you'll return.

6/10 – Okay

Hossam

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Online it says the pool was heated it was not. Besides that, it was a great stay.
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Services am 6. Apr. 2024
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

4/10 – Schlecht

Sunita

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
The windows were dirty and the rooms when serviced was done halfway. The carpet was sticky below your feet like if it was never deep cleaned for a long while.
Aufenthalt von 8 Nächten im März 2024
Antwort von Guest Services am 6. Apr. 2024
Dear valued guest, your feedback t from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

6/10 – Okay

GURKAMALPREET

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
we stayed there for 4 nights and our room was only cleaned ones.
Aufenthalt von 4 Nächten im März 2024
Antwort von Guest Services am 1. Apr. 2024
Dear valued guest, The account from your recent stay has been helpful to us. It is our top priority to provide an excellent service, and it saddens us greatly that you felt dissatisfied during your visit. What you described is not our usual standards and we will be sure to share your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

8/10 – Gut

Andrea

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
We did one of the family suites (331) because of the amount of kids and it was perfect size. i would recommend some TLC (fix cabinet doors,fix some paint, and minor repairs in the kitchenette) through out the suite because they get used and abused a little more then the standard rooms and noticed things throughout our stay but overall well worth the price and gave my husband and i a space for some quiet after the kids were put to bed. The staff was wonderful and very helpful and the breakfast selection was on point but be sure to get there early its soo good it goes fast! And bonus theres an arcade on site to keep the kids in one location safe and occupied!
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Services am 1. Apr. 2024
Thank you for your recent stay, and we appreciate you sharing your valuable comments. Please accept our apologies, we will certainly address the issues you raised internally and work with our leadership team to ensure improvements are made. We're grateful for your feedback, and we hope to have another chance to provide a better experience the next time you're in the area.

8/10 – Gut

Manish

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Limited dining options nearby.
Aufenthalt von 3 Nächten im März 2024
Antwort von Guest Services am 1. Apr. 2024
Thank you for your recent stay with us.

8/10 – Gut

Aaron

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close and easy to get to the attractions. cold pool -
Aufenthalt von 4 Nächten im März 2024
Antwort von Guest Services am 31. März 2024
Thank you for your recent stay with us.

8/10 – Gut

Maria

No
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Services am 28. März 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Erica

Aufenthalt von 3 Nächten im März 2024
Antwort von Guest Services am 11. Apr. 2024
Thank you for staying with us. We appreciate your feedback!

6/10 – Okay

Tracee

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Clean property but didn’t give us anything to wash dishes pool towels are not always refilled and breakfast mediocre oh and charging for parking is ridiculous
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Services am 16. März 2024
Dear Valued Guest, Thank you for being our guest and sharing your feedback, we are sorry you had concerns with the parking fee. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We hope to have the pleasure of welcoming you back and impressing you further.

10/10 – Hervorragend

Marco

Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Services am 1. Apr. 2024
Thank you for your recent stay with us.

10/10 – Hervorragend

Isa

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very nice property. The parking wasn’t included and the stay was already expensive for the two nights. The breakfast was really good.
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 11. März 2024
Dear Isa,We're proud to receive your excellent rating of TownePlace Suites Orlando Theme Parks/Lake Buena Vista! As you mentioned, we charge a parking fee, and that information is on our website. However, we're glad you enjoyed our lovely property and delicious breakfast. Thank you for choosing to stay with us and we hope you'll return.

10/10 – Hervorragend

Kaitlyn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Services am 14. März 2024
Thank you so much for staying with us!

8/10 – Gut

Fedoua

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Was perfect to enjoy the Buena Vista Lake area
Aufenthalt von 5 Nächten im Januar 2024
Antwort von General Manager am 4. März 2024
Dear Fedoua,Thank you for choosing to stay with us at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. Our goal is to provide every guest with a wonderful experience, so we're glad you enjoyed your visit. If there was anything we could've done differently to improve your trip, please don't hesitate to reach back out. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 – Okay

Irlanda

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Overall decent place to stay, just $29.00 dollars per night for parking.. It’s too much. I spent 3 nights so I paid $90.00 extra at the final bill
Aufenthalt von 2 Nächten im Februar 2024
Antwort von General Manager am 28. Feb. 2024
Dear Irlanda,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed your stay overall, we are sorry you had concerns with the parking fee. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We hope to have the pleasure of welcoming you back and impressing you further.

10/10 – Hervorragend

Willmarie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Staff is amazing and everything was nice and clean!!!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von General Manager am 27. Feb. 2024
Dear Willmarie,Thank you for taking the time to give us your feedback on your stay at TownePlace Suites Orlando Theme Parks/Lake Buena Vista! It was wonderful to hear that you enjoyed our clean and comfortable accommodations. Thank you again for notifying us of your experience. We are looking forward to having you stay with us again.

8/10 – Gut

Luiz Eduardo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel ok
Hotel bom c/localização ok, café da manhã básico. O Estacionamento, sem segurança alguma custa incríveis 26 dólares. A limpeza dos quartos só ocorre se você solicitar, a mesma porém é fraca não limpam nem o chão ou lavam as loucas ( só trocam toalhas e arrumam a cama). Considero que há opções muito melhores na cidade.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von General Manager am 27. Feb. 2024
Dear Luiz,Thank you for leaving us your feedback on your recent stay. We will be sure to share your comments with our team for improvement and consideration. What you experienced is not usual for a stay with us, and should you return, we will be sure to show you a much better experience.

8/10 – Gut

Anthony

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Guest Services am 21. März 2024
Thank you so much for staying with us!

10/10 – Hervorragend

Amee

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like the kitchen area-
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 27. Feb. 2024
Dear Amee,Thank you so much for taking the time to share your thoughts with us. Receiving recognition for our well-appointed suites is always appreciated. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 – Hervorragend

Penny

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a short stay, but nice.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 25. Feb. 2024
Dear Penny,It warms our hearts to know that you had a nice stay with us, no matter how short it was! Thank you so much for the perfect rating and we cannot wait to see you again in the future.

6/10 – Okay

Oneivi

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The room we got was dirty, shower dirty, kitchen dirty, furniture old and worn. Room walls needed paint, stained all over bathroom walls, limited and small trash cans.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von General Manager am 22. Feb. 2024
Thank you for your recent stay, and we appreciate you sharing your valuable comments. It's disappointing to hear we were unable to meet your expectations and that you were disappointed with the quality of our accommodations. Please accept our apologies if your room had not been cleaned and prepared to our usual high standards; we will certainly address the issues you raised internally and work with our housekeeping team to ensure improvements are made. We're grateful for your feedback, and we hope to have another chance to provide a better experience the next time you're in the area.

8/10 – Gut

Jennie

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Young lady who checked me in seemed very flaky. She couldn't find my second reservation so I had to get with Expedia and have them deal with her. . . also I specifically said yes to housekeeping every day of stay but room was only cleaned once. I like extra pillows in the closet and my second room didn't have hair dryer. Bed comfortable. Overall good stay.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von General Manager am 22. Feb. 2024
Dear Jennie,Thank you for sharing your experience at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. We're glad the bed was comfortable, and you had a good stay overall. We'll address the concerns regarding check-in and housekeeping to ensure a smoother experience in the future. Your feedback is invaluable for our improvement, and we hope to see you again in the future!

2/10 – Ungenügend

Omar, Miami

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Breakfast didn’t care for. My room was not cleaned had to call front desk and ask for clean towels.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von General Manager am 22. Feb. 2024
Dear Omar,Thank you so much for the feedback. We're sorry to hear about any disappointment in the service you received, as well as the cleanliness of our accommodations. These matters are incredibly important to us, so we will be sure to discuss your comments internally and make improvements where necessary. Please consider giving us another chance soon; we're confident we can impress you.