The stay at this property was not a pleasant experience. I had called their front desk about a week prior to arriving to check if they had a freezer I could use to store a small soft sided cooler of breast milk- as I was travelling with a 6month old baby who isnt used to formula. The hotel had confirmed that this was not a problem and they would be able to accomodate. After we arrived, we approached the front desk with our request to freeze the cooler - which they once again AGREED to do. However when I went back the next day to retrieve the cooler everything had melted. They had kept the cooler in the refrigerator instead of the freezer and all the milk was completely wasted as frozen milk needs to stay frozen or used up within 24 hours. When I asked the staff (including the supervisor)about this they gave the reasoning that they dont store guest items in the freezer. If that was the case then why did they take the cooler from me in the first place? TWO of their staff confirmed previously it was okay to do - if it wasnt they could have simply communicated that to me and I would have made alternate arrangements. Bringing this was an extremely important item as it was to feed my child with on our trip. A 6 month old baby isnt easy to just switch from breast mlk to store bought formula. This caused a huge damper on our trip. Your staff should be much more aware of what they tell guests and follow through with what they say is allowed. Really dissapointed at the experience here.