Thank you for taking the time to review your experience at our hotel. I am sorry to read that you were not happy with your experience. We are working on ways to better improve our product and service. We hope you will give us another opportunity in the near future.

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked your clean and comfortable accommodations. However, we are sorry you did not experience the best from one of our associates. Please know we provide thorough training for all staff, and we will redouble our efforts. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management

Dear Shandra, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Ensuring our guests have a comfortable and pleasant experience is our priority, and we regret that we fell short in this instance. Your comments regarding room updates and breakfast service have been shared with the management team. We appreciate your input and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management

Dear Laura, We sincerely apologize for your disappointing experience during your recent stay. It is disheartening to learn that the condition of the room and the surrounding area did not meet your expectations. Please know that this falls short of the standards we strive to maintain. Your satisfaction is important to us, and we would welcome the opportunity to restore your trust in our hotel. We will address these issues with our team to ensure improvements are made. We sincerely regret any discomfort or inconvenience you experienced and hope you will consider giving us another chance to exceed your expectations in the future. Sincerely,Hotel Management

Dear Maridalia, We sincerely apologize for the disappointing experience you encountered during your recent stay. Your feedback regarding the attitude of our staff, lack of spare bedding for the sofa bed, and the condition of your room is concerning, and we regret any inconvenience caused. We take such matters seriously and will address them with our team to ensure improvements. We understand the importance of flexibility and providing a comfortable environment for our guests, and we apologize for falling short in this regard. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Hotel management

Dear Robert, Thank you for taking the time to write detailed feedback on your experience. We sincerely apologize for the discrepancies between your expectations and your experience during your stay with us. Your feedback regarding the cleanliness, maintenance, and amenities of your room is concerning, and we regret any inconvenience caused. Please know that we are actively addressing these issues to ensure that future guests do not encounter similar challenges. We understand your disappointment and frustration and assure you that we are committed to improving our services and the overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management

Dear Maria, Thank you for sharing your experience with us. We are truly sorry to hear about your disappointing experience during your recent stay with us, even if it was just one night. Your comfort and satisfaction are of utmost importance to us, and it is disheartening to learn that we fell short of meeting your expectations. Please accept our sincere apologies for any inconvenience you may have encountered. We are committed to addressing the issues you have raised and improving our services to ensure a better experience for all our guests. We hope you will consider giving us another chance to exceed your expectations in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Phoua, We deeply regret that your stay did not meet your expectations, and we sincerely apologize for any disappointment or frustration caused by cleanliness and maintenance issues. Your feedback is invaluable, and we take it seriously. We follow stringent cleanliness and pest control measures to maintain a high standard of cleanliness throughout our property. However, we will thoroughly check the issues you mentioned and take immediate action to address them with our team. Our top priority is providing our guests with a comfortable and enjoyable stay, and we are committed to making necessary improvements. We genuinely appreciate your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.Sincerely,Hotel Management

Dear Ángel, We sincerely apologize for the cleanliness issues you encountered during your stay and for the dissatisfaction with our breakfast offerings. Your feedback is concerning, and we deeply regret any inconvenience caused. Please accept our sincere apologies for falling short of your expectations. We address them with our housekeeping and breakfast teams to ensure improvements in our cleanliness standards and breakfast options. Your satisfaction is important to us, and we appreciate your feedback as it helps us strive for better service. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Lynda, We are delighted to hear that Extended Stay America felt like a home away from home during your stay! Providing a comfortable and welcoming environment is our top priority, and we're thrilled you had a positive experience with us. Thank you for choosing our hotel, and we look forward to welcoming you back on your next visit!Sincerely,Hotel Management

Dear Miriam, Thank you for taking the time to write a review of your stay. We sincerely appreciate your positive feedback regarding our staff's professionalism and friendliness. However, we apologize for any inconvenience caused by the odor in the hallways and the cleanliness issues in your room. Providing a clean and comfortable environment for our guests is our priority, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously and are actively addressing these concerns to ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear John, We sincerely apologize for the inconvenience you experienced during your recent stay. Your feedback is invaluable to us, and we are deeply sorry for any discomfort caused by the odor. We are actively addressing this matter to ensure a more pleasant environment for all guests. Additionally, we have taken note of your comments regarding our breakfast offerings and vending machines, and we are working to improve these aspects of our service. Your satisfaction is our utmost priority, and we hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management

Dear Shawnna, We are sorry to hear about your experience. Your feedback is valuable, and we appreciate you bringing these issues to our attention. Our team is working diligently to address these concerns to ensure a more enjoyable stay for all guests. Please know that your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Thank you for choosing us for your stay.Sincerely,Hotel Management

Dear Amanda, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Misty, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Thank you for taking the time to review your experience at our hotel. I am sorry to read that you were not happy with your experience. We are working on ways to better improve our product and service. We hope you will give us another opportunity in the near future.

Dear Manish, We regret to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincere apologies for any shortcomings you experienced. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your valuable input will aid us in enhancing the experience for future guests. Thank you for taking the time to share your thoughts with us.Sincerely,Hotel Management

Dear Frances, Thank you for taking the time to express your feedback regarding your stay with us. It is gratifying to learn that you had an overall positive experience. However, we sincerely apologize for any shortcomings in the service one of our associates provided. This falls short of our usual standards and is not acceptable. Rest assured, we will thoroughly investigate this matter to prevent any recurrence. We appreciate your patronage and sincerely hope for the opportunity to welcome you back, allowing us to demonstrate the exceptional hospitality for which we are renowned.Sincerely,Hotel Management

Dear YOLANDA, Thank you for sharing your experience. We deeply apologize for the inconvenience and disappointment you experienced during your stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Your feedback regarding room availability, cleanliness, and amenities will be addressed promptly with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management

Dear Shay, Thank you for your feedback about your stay at our hotel. We cannot apologize enough for the service issues you had while you were a guest with us. We have shared your comments with our team to ensure we meet the high standards you should expect from us every time you visit. We are committed to making sure we do not repeat what you experienced. We hope to show you the authentic, warm hospitality we are known for the next time you return to the area.Sincerely,Hotel Management

Dear Kari, Thank you for your feedback. We apologize profusely for the unsatisfactory conditions you encountered during your stay. Your experience falls far below our standards, and we're deeply disappointed to hear about the state of your room. Immediate action is being taken to address the issues you've raised to prevent similar incidents in the future. We appreciate your kind words about our front desk staff and regret any inconvenience caused. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Emily, Thank you for your recent stay at our hotel. We sincerely apologize for the numerous issues you encountered during your stay. Providing a comfortable and well-equipped room is our priority, and we regret that we failed to meet your expectations. Your feedback regarding the odor, lack of kitchen amenities, non-functional phone, and hazardous wires is deeply concerning, and we are addressing these issues with our team immediately. We strive to provide a safe and pleasant experience for all guests, and we apologize for falling short in this instance. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future..Sincerely,Hotel Management

Dear Perri, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear GLENN, Thank you for taking the time to write a review of your stay. We are deeply sorry for the unpleasant experience you had during your stay. Maintaining a clean and comfortable environment for our guests is our top priority, and we apologize for falling short of your expectations. Your feedback regarding the smoke odor, carpet cleanliness, lack of kitchen amenities, mold in the bathroom, and presence of pests is concerning, and we are taking immediate steps to address these issues. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Thank you for taking the time to review your experience at our hotel. I am sorry to read that you were not happy with your experience. We are working on ways to better improve our product and service. We hope you will give us another opportunity in the near future.

Dear Changyu, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are sorry that this did not occur during your stay. We take the cleanliness of our entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management

Dear Pamela, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We have noted your comments about the condition of your room and are committed to enhancing the overall guest experience by addressing these concerns. We hope to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Thank you for choosing us, and we look forward to the chance to show you the visit you deserve.Sincerely,Hotel Management

Dear Changyu, We are truly sorry to hear about your disappointing experience. Your feedback is valuable, and we take it seriously. We strive to provide excellent service and accommodations to all our guests, and it is disheartening to learn that we fell short during your stay. We appreciate your feedback and hope to have the opportunity to improve and regain your trust in the future.Sincerely,Hotel Management

Dear Margarita, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable suite, and we are very sorry that did not happen when you were here. Your experience is not reflective of the high standards we aim to maintain, and we will address these concerns promptly to ensure improvements. We hope you will give us another opportunity to make things right and provide you with the seamless experience you deserve. Sincerely,Hotel Management

Thank you for taking the time to review our property. We are delighted you enjoyed your stay. We look forward to welcoming you back soon!

Dear Dawn, Thank you for being our guest. We are a non-smoking hotel, yet we do provide designated smoking areas outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Moreover, our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. Thank you again for writing about your stay; we look forward to your return visit.Sincerely,Hotel Management

Dear Joel, Thank you for your feedback regarding your stay at our hotel. We truly regret to learn about your disappointing experience. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Thank you for taking the time to review your experience at our hotel. I am sorry to read that you were not happy with your experience. We are working on ways to better improve our product and service. We hope you will give us another opportunity in the near future.

Dear Jerry, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management

Dear Guest, We appreciate you taking the time to share your thoughts. Please accept our apologies for a stay that did not meet your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Guest, We are sorry for your concerns during your stay. Our goal is to offer a clean and comfortable environment, therefore we are sorry for the issues that affected your experience. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will proactively address this situation with our pest control provider and housekeeping department to ensure that we take all necessary steps to prevent any future occurrences. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management

Dear jlll, We sincerely apologize for any inconvenience caused by our inability to meet your cleanliness and pest control expectations. Please be assured that we take every possible measure to prevent the presence of external pests, as we acknowledge this is a top priority for our customers. Our pest control provider conducts regular servicing of the premises to ensure that we maintain a high standard of hygiene. However, we understand that you have had to deal with a pest issue on our premises, and we will discuss it with our provider and our housekeeping department to explore additional measures to prevent future problems. We sincerely hope you will give us another chance to serve you.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your experience. Ensuring our rooms meet the highest standards is our top priority, and we regret not meeting these expectations. We have addressed this issue with the concerned department, and we appreciate you bringing this to our attention. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you.Sincerely,Hotel Management

Dear Juan, We sincerely apologize for the distressing experience during your visit to our hotel. It is disheartening to learn about the issue you encountered, and we deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. We hope you consider this an isolated incident and return for another stay.Sincerely,Hotel Management

Dear José, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We hope to have the opportunity to welcome you back and provide you with an exceptional stay that genuinely reflects the quality of service we always strive to deliver.Sincerely,Hotel Management

Dear Jacquetta, We sincerely apologize for the unacceptable experience you encountered during your recent stay. Your feedback regarding the cleanliness, maintenance issues, and overall condition of your room is deeply concerning to us. Please know that this does not align with our standards of hospitality, and we will take appropriate steps to address these issues with our housekeeping and maintenance teams. Your comfort and satisfaction are paramount to us, and we regret that we fell short during your visit. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management