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Bewertungen von Candlewood Suites Orlando - Lake Buena Vista, an IHG Hotel

2.5 out of 5
Candlewood Suites Orlando - Lake Buena Vista, an IHG Hotel
12341 Winter Garden Vineland, Lake Buena Vista, Orlando, FL

Bewertungen

9,2

Wunderbar

710 von insgesamt 1011 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
178 von insgesamt 1011 Gästebewertungen haben eine Bewertung von 8 - Gut" "
83 von insgesamt 1011 Gästebewertungen haben eine Bewertung von 6 - Okay" "
20 von insgesamt 1011 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
20 von insgesamt 1011 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,2/10

Personal & Service

8,8/10

Ausstattung

9,2/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Carsten, Lemgo

Aufenthalt von 6 Nächten im März 2024
Antwort von Dominique am 11. Apr. 2024
Thank you for taking the time to share your recent experience with us. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 – Okay

Joseph

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
We did not like the added charges of which we were unaware of: $20.00 for parking and $10.00 for WIFI and other electronics. Should mention: breakfast is not included and payable snack bar is limited in selection. I do not know about pricing of snacks, etc.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Candlewood LBV am 25. Mai 2024
Thank you for the review.

10/10 – Hervorragend

Enzo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great price and location!! Recently renovated.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Candlewood LBV am 25. Mai 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

10/10 – Hervorragend

Maria, Coral Springs

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only thing I would note is that although it is a smoke free property my room smelled like someone smoked inside the room. The other thing was that there was only one pot to cook if you wanted to prepare a full meal, and only two spoons a coffee spoon and a soup spoon. Overall, it is a great stay option with the exceptions above.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Candlewood LBV am 25. Mai 2024
Thank you for the review.

8/10 – Gut

Judy, Bradenton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very convenient to Disney and other activities. The room was spacious and comfortable. Minor issue included TV remote that did t work and not enough coffee cups.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Candlewood LBV am 24. Mai 2024
Thanks for the review!

10/10 – Hervorragend

Tilcia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Candlewood LBV am 24. Mai 2024
Thanks for the wonderful review!

6/10 – Okay

Deborah

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
One room service in a 10 day stay. Had to ask twice for fresh towels and toilet tissue half way through. We were told that maids busy on our floor were not servicing guest rooms. Very strange. Room was actually very good but faced the multi-story car park. At least we got to watch the raccoons play in the trash. Parking $20 per night "discounted" to $12 per night in an empty garage.
Aufenthalt von 10 Nächten im Mai 2024
Antwort von Candlewood LBV am 24. Mai 2024
Thank you for your review. I am sorry we didn't meet your expectations.

10/10 – Hervorragend

Natalie

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I took my dog with me on this trip and she is a handful and has really bad anxiety. The staff were very accommodating to helping me with her while I went to the parks with my daughter. I notify the staff prior to leaving and would come back to check in. The Communication between the staff and myself was amazing. It was not the first time I stood with them and won’t be the last.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Candlewood LBV am 21. Mai 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

10/10 – Hervorragend

Laura

Gut: Sauberkeit
Aufenthalt von 8 Nächten im April 2024
Antwort von Candlewood LBV am 21. Mai 2024
Thank you for the review!

6/10 – Okay

Diana

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Great location. Didn't get room i paid for
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Candlewood LBV am 19. Mai 2024
Thanks for the review!

8/10 – Gut

joy

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
It was a nice Hotel. it was close to any restaurants. But if you are planning to go to Disney/Universal, they only have very limited time frame for shuttle to go to Disney/Universal and go back to Hotel.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Candlewood LBV am 19. Mai 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

10/10 – Hervorragend

Kiary

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Candlewood LBV am 17. Mai 2024
Thanks for the review!

6/10 – Okay

Michelle

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Be aware staying here. They do not clean your room and charge you a lot of fees that are shady. They charged us a parking fee but also a fee to shuttle us to the parks. What if I am not going to the parks because I have my car?!?! What if I want to do ride share because your schedule of transportation is terrible? The room was large, but I wouldn’t stay again.
Aufenthalt von 4 Nächten im April 2024
Antwort von Candlewood LBV am 17. Mai 2024
Thank you for your review. I am sorry we didn't meet your expectations. We look forward to welcoming you back and giving us another chance to provide you with an excellent experience.

10/10 – Hervorragend

Pedro

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Candlewood LBV am 14. Mai 2024
Thank you for your review.

10/10 – Hervorragend

Nicole

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved my stay here 5 minutes away from Epcot , magic kingdom etc !! So close to all the parks and near stores and outlets
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Candlewood LBV am 12. Mai 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

10/10 – Hervorragend

Cherie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room was pretty clean. Lighting not the best Beds very comfortable
Aufenthalt von 7 Nächten im April 2024
Antwort von Candlewood LBV am 11. Mai 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

8/10 – Gut

Colin, Ridgefield

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s an IHG and met the expectations
Aufenthalt von 7 Nächten im April 2024
Antwort von Candlewood LBV am 11. Mai 2024
Thanks for the review!

10/10 – Hervorragend

Jae, Leonia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good and kind.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Candlewood LBV am 6. Mai 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

10/10 – Hervorragend

Dorothy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I really enjoyed our stay, and the shuttle service was very useful. The room was pretty clean. Very close to a lot of yummy food places like Giodano's. Minutes to Disney Springs and Magic Kingdom bus terminal. Staff were really helpful and friendly. You know you picked a good place when the Uber driver says "good choice". Only conplain I have is somehow they have to charge me for the full amount twice. One posted, one pending as a hold. When we asked them, they said that's just how night audit does it. It's a lot of money when it's a 8 days stay.
Aufenthalt von 7 Nächten im April 2024
Antwort von Candlewood LBV am 6. Mai 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

8/10 – Gut

Justyce Jade

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s a nice hotel, lots of restaurants in walking distance but I didn’t love the hotels cleaning schedule. You have to book when you’d like your room cleaned, I’ve never seen that before
Aufenthalt von 6 Nächten im April 2024
Antwort von Candlewood LBV am 6. Mai 2024
Thank you for your review.

10/10 – Hervorragend

Steve

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was located near many dining establishments.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Candlewood LBV am 5. Mai 2024
Thanks for the review!

8/10 – Gut

Castillo

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Aufenthalt von 7 Nächten im April 2024
Antwort von Candlewood LBV am 2. Mai 2024
Thank you for the review.

10/10 – Hervorragend

Ahim

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice and Very Clean Hotel, Front Desk Staff was very helpful and friendly. Location was very convenient.
Aufenthalt von 2 Nächten im April 2024
Antwort von Candlewood LBV am 2. Mai 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

10/10 – Hervorragend

Jocelyn A Humala

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice property ! will stay again
Aufenthalt von 8 Nächten im April 2024
Antwort von Candlewood LBV am 1. Mai 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

10/10 – Hervorragend

Jose

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
all was great, services excellent
Aufenthalt von 7 Nächten im April 2024
Antwort von Candlewood LBV am 30. Apr. 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

10/10 – Hervorragend

Ahim

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very Clean and well kept, also friendly staff and convenient location, I will definitely stay again.
Aufenthalt von 1 Nacht im April 2024
Antwort von Candlewood LBV am 30. Apr. 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

10/10 – Hervorragend

Mathieu

Gut: Zustand der Unterkunft
Bon
Aufenthalt von 3 Nächten im April 2024
Antwort von Candlewood LBV am 29. Apr. 2024
Thanks for the review!

10/10 – Hervorragend

Melanie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place in a great location.
Aufenthalt von 2 Nächten im April 2024
Antwort von Candlewood LBV am 29. Apr. 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

10/10 – Hervorragend

Michael

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean property and friendly staff. Would stay there again.
Aufenthalt von 5 Nächten im April 2024
Antwort von Candlewood LBV am 29. Apr. 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

10/10 – Hervorragend

reginald, Courtice

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My new go to place!!!! Staff was awesome and the hotel was quiet, it felt like no one else was there. We also loved the size of the room and the bed was comfortable. We will be staying there from now on!!!
Aufenthalt von 4 Nächten im April 2024
Antwort von Candlewood LBV am 26. Apr. 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

10/10 – Hervorragend

Steven

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were amazing and couldn't have helped out more.
Aufenthalt von 12 Nächten im März 2024
Antwort von Candlewood LBV am 26. Apr. 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

8/10 – Gut

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel staff were super friendly, the hotel in a nice area, super clean, the room was nice and big, overall it was great, i would give 5 starts, but the only issue I have was that they didn't have housekeepers daily cause it's a long stay type of hotel, which is fine but since i was there for a week, they told me they will clean the room one time, I just need to ask one day in advance, went I asked for it, they told me that they didn't have time the mext day, that i have to wait 3 more days, and it happens to be the day I was checking out.
Aufenthalt von 7 Nächten im April 2024
Antwort von Candlewood LBV am 23. Apr. 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

2/10 – Ungenügend

Nipun

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024
Antwort von Candlewood LBV am 6. Mai 2024
Thank you for your review. I am sorry we didn't meet your expectations. We look forward to welcoming you back and giving us another chance to provide you with an excellent experience.

10/10 – Hervorragend

DENISE

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Candlewood LBV am 23. Apr. 2024
Thanks for the wonderful review!

2/10 – Ungenügend

Samantha

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The receptionist took my card on file to pay for her rent. When reported to manager she did nothing not even look at footage. The worker kept saying I like your phone case. What does that have to do with anything? Reported it to the police they will be investigating. The water in the shower does not get hot. The bathroom stinks. When arranged to have room cleaned the person never came. They do not clean daily. Free ride to theme park is false advertisement. Only certain theme parks and time for drop off or pickup so prepare to use Lyft or Uber to the parks. Manager and staff poor attitudes. Would never stay here ever.
Aufenthalt von 5 Nächten im April 2024
Antwort von Candlewood LBV am 23. Apr. 2024
Thank you for your review. I am sorry we didn't meet your expectations.

10/10 – Hervorragend

Steven Anthony

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff in the hotel are really polite and helpfull the rooms are great with plenty of space with the kitchenette area that has a large fridge freezer, microwave, toaster, hob and coffee machine. The location is good from there to both Disney and Universal. And as i said cant fault the staff they where very good.
Aufenthalt von 21 Nächten im März 2024
Antwort von Candlewood LBV am 23. Apr. 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

8/10 – Gut

WILLIAM R, Kinnelon

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Not a lot of on property services, but it's a busy area with services around.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Candlewood LBV am 23. Apr. 2024
Thanks for the review!

10/10 – Hervorragend

Charles

Aufenthalt von 3 Nächten im April 2024
Antwort von Candlewood LBV am 11. Mai 2024
Thanks for the wonderful review!

10/10 – Hervorragend

Julio, Samborondón

Aufenthalt von 4 Nächten im April 2024
Antwort von Candlewood LBV am 11. Mai 2024
Thanks for the wonderful review!

10/10 – Hervorragend

Julio, Samborondón

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy bueno cerca de todo
Aufenthalt von 1 Nacht im April 2024
Antwort von Dominique am 17. Apr. 2024
Thank you so much for taking the time to post a review following your recent stay at the Candlewood Suites of Orlando Lake Buena Vista. Feedback from our guests is so important to us and is always greatly appreciated. We are delighted that you enjoyed your stay with us and we certainly hope to welcome you back to the hotel in the near future.

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Nice and clean property, I would definitely stay again! Great price and close to everything. Parking garage was secure and safe! Front desk at check in wasn’t very friendly but that’s okay because everything else was great!
Aufenthalt von 2 Nächten im April 2024
Antwort von Dominique am 17. Apr. 2024
Thank you for taking the time to share your recent experience with us. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of

10/10 – Hervorragend

Jaqusha

Aufenthalt von 2 Nächten im April 2024
Antwort von Candlewood LBV am 6. Mai 2024
Thanks for the review!

10/10 – Hervorragend

CLAUDIA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super close to the parks. Big rooms and big suites. Very good price for all amenities included.
Aufenthalt von 2 Nächten im April 2024
Antwort von Candlewood LBV Team am 15. Apr. 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

8/10 – Gut

Taneah

Aufenthalt von 2 Nächten im April 2024
Antwort von Candlewood LBV am 5. Mai 2024
Thanks for the review!

8/10 – Gut

Richi

Aufenthalt von 3 Nächten im April 2024
Antwort von Candlewood LBV am 5. Mai 2024
Thanks for the review!

10/10 – Hervorragend

Christina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room was big enough for my family to stay for one more night.
Aufenthalt von 1 Nacht im April 2024
Antwort von Candlewood LBV Team am 14. Apr. 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

10/10 – Hervorragend

Melody

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome time, staff friendly. Nice room, very spacious.
Aufenthalt von 4 Nächten im April 2024
Antwort von Dominique am 12. Apr. 2024
Thank you so much for taking the time to post a review following your recent stay at the Candlewood Suites of Orlando Lake Buena Vista. Feedback from our guests is so important to us and is always greatly appreciated. We are delighted that you enjoyed your stay with us and we certainly hope to welcome you back to the hotel in the near future.

10/10 – Hervorragend

Oliver

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really comfortable place. Personally loved the pool and fitness center accessibility. Also Disney World is not far at all from the hotel.
Aufenthalt von 8 Nächten im März 2024
Antwort von Candlewood LBV Team am 9. Apr. 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

8/10 – Gut

ELIZABETH

Gut: Sauberkeit und Personal & Service
We book a king suite for a late night check in before moving over to Disney. Many food options in walking distance. Room was clean but hubby had comments about the quality of work in the bathroom, from my perspective it was clean and met the bill. Only one shuttle per day going to Disney. Met our needs.
Aufenthalt von 1 Nacht im April 2024
Antwort von Candlewood LBV Team am 9. Apr. 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!

8/10 – Gut

anjelica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Love the hotel and area but doesn’t have breakfast but there’s free washer and dryer
Aufenthalt von 3 Nächten im April 2024
Antwort von Candlewood LBV Team am 9. Apr. 2024
Thanks for the wonderful review! We are happy to hear that you enjoyed your stay with us, and we certainly hope to see you again soon!